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Recruitment Solutions (North West) Ltd Rochdale, UK
17/07/2019
My Client is currently looking to appoint an experienced and professional Complaints Handler to join their busy and growing Compliance and Complaints department You will be responsible for investigating, managing and resolving Customer Complaints, ensuring they are documented correctly t ensure accurate and timely follow up. You will ensure the right outcome is gained for both the company and the Customer in line with regulations and processes - this could mean working in conjunction with relevant internal departments and third parties. Daily duties and responsibilities will include; Provide high quality, professional advice and support when dealing with telephone calls and correspondence Investigate each complaint thoroughly and competently, obtaining additional information where necessary Ensure that all complaints received are resolved successfully and in line with FCA's 'Treating Customers Fairly' principles and regulations Communicate professionally with various contacts - internal and external where required - this could include the Financial Ombudsman Service Record and monitor the progress of each complaint on the in-house database Compose accurate letters / correspondence as required Complete ad hoc requests as required by Management including producing any statistical reports relating to Complaints data You must have previous experience of managing and resolving Complaints to be considered for this role - previous knowledge/ experience within Financial Services would be a major advantage My Client offers a beautiful modern and open plan working environment and on-site parking is available Working hours Monday - Friday 9am - 5pm (possibly some flexibility with these hours) We regret that only shortlisted candidates will be contacted
Anonymous Coleshill, Birmingham, UK
17/07/2019
Full time
Our client, a successful and expanding company based in Coleshill are looking to recruit 8 Customer Service Advisors on a permanent basis. Duties to include but are not limited to: * Taking inbound calls from new and existing customers * Accurately assess file status and documentation * Correctly validating information * Effectively monitoring the timely progressing of work to deliver agreed targets, customer expectations and business objectives * Verifying correct documentation is received to standard and recorded correctly * Maintaining effective customer contact using a variety of communication channels * Working with and liaising with external partners Key Skills: * Previous customer service experience * Strong interpersonal and communication skills * Effective time management, organised, able to manage a busy workload * Ability to work in a target driven environment * Must have own Transport Working hours: Monday - Friday 9:00am - 17:30 - ( I late shift per week to 6:00 pm ) Salary: £ 19,000 Please forward your CV if you feel you have the necessary skills and attributes to be successful in this role. Please note; due to the high volume of CV's we receive if you have not had a response to your application within 5 working days please assume on this occasion you have not been successful
G2 Legal Limited London, UK
17/07/2019
Full time
While opportunities in this technology are plentiful, this stands out above the rest! The reasons for this are: The salary = £85,000 for a newly qualified UK & European Patent Attorney. The work = a genuinely unique opportunity as an electronics patent attorney to have almost exclusive direct client..... click apply for full job details
Anonymous Manchester Central Library, St. Peter's Square, Manchester M2 5PD, UK
17/07/2019
Full time
We have an immediate opportunity for an experienced Learner Engagement and Recruitment Officer to join a Reputable Training Provider. This is an excellent opportunity as this Training Provider have recently won a multi-million pound contract to deliver Pre- Apprenticeship Programmes. The position of the Learner Engagement/Recruitment Officer is a combination role being office and field based. The role of the Learner Engagement/Recruiter will be to promote relationships with relevant organisations who can refer individuals who may be interested in the employment programme. Key responsibilities of the Learner Engagement and Recruitment Officer will include: - Working very closely with the Job Centre Plus and third party referral agents - Establish and support relationships with particular target groups in order to generate interest for Employability Programmes - Engage in outreach work - promote different programmes through arranging and attending open days - Identify and interview customers to ensure they meet requirements and eligibility for training - Attend networking events and fairs to widen network if referral partners - Record data and candidate tracking systems accurately for reporting MI This role is targeted and your performance will be measured against team KPI's and targets which will include securing learners onto courses every month and retention of learners. In return you can expect a basic salary of up to £24,000+ a great bonus, alongside 23 days+ bank holidays, business mileage, pension scheme and additional benefits. Skills and Experience required for the Learner Engagement Officer - Previous experience within a related role- Learner Engagement, Employee Engagement or Recruitment - Experience of driving performance through people - Experience of working with young people and providing information, advice and guidance to learners who are not in education, training or employment (NEET) - Networking, Lead Generation and building relationships with referral agents - Experience of using social media for promotional aspects - Excellent organisational skills and time management - A sales/recruitment background would be highly regarded - Good all round administration skills - Full UK Driving License and own transport This position is being managed by Pertemps Newcastle. For more information please contact Simon Atkins Keywords: Employer Engagement, Recruitment, Learner Engagement, Outreach Officer, Traineeship Co-ordinator, Recruitment Team Leader, Recruitment Manager, Learner Engagement Manager, Employee Engagement Manager
Talent Finder Dunstable, UK
17/07/2019
Full time
Site Fitters Salary: Competitive/ Negotiable DOE Benefits: 20 days holiday + Bank holidays, increasing 1 day for each complete consecutive year with the company up to a maximum of 5 additional holiday days, Pension scheme Hours: Full time/ Permanent Location: ..... click apply for full job details
ESG RECRUITMENT City of London, UK
17/07/2019
Trainee Recruitment Consultant Immediate Start, Central London Recruitment Consultancy Are you seeking a fast-paced, rewarding career? Do you want to work in the heart of the dynamic City of London? Are you tenacious, motivated and commercially savvy? If so, you could be perfect for this brand new Trainee Recruitment Consultant role! We are currently working with an award-winning Recruitment/Search consultancy who are seeking to add talent to their London team . Founded in 2009, this top-tier recruitment firm have global offices in NY, LA, Sydney , and are currently expanding further into Europe. They describe themselves as a 'platform for high achievers' , and are seeking dynamic candidates who match that ethos. They also believe in organic growth - their current London Director was the company's 4th ever employee! For this new opportunity, we're seeking outgoing, tenacious candidates who are driven to succeed. This role will suit recent Graduates or 2nd jobbers who are keen to further their career. Ideal candidates will be motivated by financial rewards, and will thrive in the competitive, dynamic environment which this role offers. The day-to-day life of a Recruitment Consultant is highly varied; you will be prospecting new clients, sourcing candidates for new roles, and the most nail-biting task of all, waiting for that all-important offer call! It's this variety that makes working in Recruitment so exciting. The starting salary for this great new role is £22,000-24,000 , with plenty of potential to earn more through the company's generous commission structure . You'll also receive a whole host of other perks, including two annual trips, one sunny and one snowy! Top billers will benefit from a further trip to the Bahamas and will be offered the chance to relocate to another of the company's global offices. ESG Recruitment have over 20 years experience of placing Graduates and Associates into top-tier Recruitment firms. We work with the best firms in the London Recruitment sector, bringing them ambitious candidates who will not only help to grow their businesses, but will also thrive in their own personal careers. To apply, ple ase send your CV to the ESG Recruitment Team via the "Apply" button and if you require any additional information, please visit or give us a call directly.
Anonymous Worcester, UK
17/07/2019
Full time
Customer account Co-ordinator As one the leading plastic manufactures in the world, we are expanding our team in Worcester to recruit and additional customer account co-ordinator. Our team has a lot of personality and is a fun place to work. You will be looking after key supermarket clients, and given full training. Customer Service responsibilities: Ensure the customer received what they want, on time. Discuss requirements with the customer and by liaising with the team ensure they are capable. Develop good working relationships with customers I order to maintain and promote the company's sales and consequently its profitability. Ensure bespoke good are sold at the price agreed. Chase production orders to ensure agreed delivery is kept- keep customer informed throughout. Preparation and distribution of stock records. Aid the external sales team, maintain appropriate stock levels by monitoring usage and advising them of trends. Handle complaints quickly and effectively, whilst maintaining customer confidence in the company and work closely with the customer service manager to resolve issues. Any duties as requested by the customer service manager. Keep the customer service manager informed of any problems or difficulties that may arise. As a sales administrator you will be: Confidence to liaise and negotiate. Able to deal with people at all levels, on the telephone and in person. Able to work under own initiative and under pressure. Appreciative of customer needs and products, packing and production processes. Knowledgeable of the retail packaging industry in general- desirable. Benefits: 22 days holiday + bank Holidays 1 hour lunch break Free parking Sociable and fun work environment Click to apply FIWO 09
Topps Tiles Takeley, Bishop's Stortford CM22, UK
17/07/2019
Full time
Aged 25 and above: £8.21 per hour plus generous bonus and personal sales commission Aged 24 and below: £7.70 per hour plus generous bonus and personal sales commission There's plenty about Topps Tiles that might surprise you. Like the fact that you don't need DIY or tiling experience to join us. If you're enthusiastic and brilliant with people, we've a great job in store for you. What we're looking for You don't need to have worked in retail sales before. And you certainly don't need to know all about tiles or DIY. If you're the sort of person who'll go above and beyond to deliver outstanding customer service, if you're a quick learner and a team player, we'd love to hear from you (and we have the training you need to soon become a product specialist Sales Assistant). Part of a small store team, you'll inspire customers and help them to find just what they're looking for and do everything you can to make their tiling project happen. You'll be quick to get to the heart of every customers' needs - whether it's flooring for a first home or a trade tile purchase - and find solutions that fit their requirements brilliantly. (So you know, internally at Topps Tiles, our Sales Assistants are known as Service Specialists.) Who you are Great team player? Real people person? Someone who loves helping others? Check, check and check. As well as being passionate about customer service, you'll need: The ability to communicate well with colleagues and customers A confident and professional manner in dealing with a variety of different customer situations Ability to work co-operatively with others Enthusiasm and a positive 'can-do' attitude Ability to engage and inspire customers through questioning and listening skills Previous experience as a Sales Assistant or working in retail sales would be a bonus Flexibility to cover store opening hours including weekends, and work in alternative locations if required. (But we only expect you to work daytime hours - no evenings and no Christmas Eve or Boxing Day either.) What we'll do for you Then there's a generous staff discount for our Sales Assistants, a Share Save scheme, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. We're committed to promoting talent from within too, which means you'll be well-supported to build a rewarding career with an individual development plan and lots of training on offer. In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes that will give you a share of our success and substantially increase your base wage. Who we are Big things are happening at Topps Tiles. As Britain's largest specialist tile retailer, selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We've just opened our 350th store and hit record sales of £215m. And we're as big on career opportunities as we are on outstanding service and great value. After all, it's brilliant, friendly, knowledgeable people that makes us special. Right now we're on a journey of exciting growth, as we build on seven consecutive years of success - there's never been a better time to join the Topps Tiles family.