Zurich Insurance York, York, York, UK
Location: Swindon The opportunity: Looking for an exciting career? An opportunity has arisen for an Income Protection Claims Assessor in Zurich Corporate Risk. In essence the role will provide expert claims assessment and management to our portfolio of Group Income Protection Claims. You will be required to build trust based relationships using the telephone with a portfolio of customers and be required to manage your own caseload of claims within turnaround standards. You will carry out assessments for rehabilitation and claim payments as well as proactive reviews of claims in payment. Key Responsibilities: Take ownership for own caseload of claims and ensure delivery of our claims proposition Manage caseload of claims within turnaround standards and to required quality standards Provide robust and sensitive technical claims management, including information gathering over the telephone with all parties, request and assessment of claims evidence, decision making and reviews Assist with training and support for junior colleagues including coaching Face to face visits with customers and support sales team as required Your skills and experience: A-Level or equivalent qualification and CII Claims qualifications Excellent knowledge about Corporate Risk and the group risk market. Experience of assessment of Income Protection Claims In depth knowledge of group risk products, processes and services Passionate about customers and driving through Continuous Improvement Ability to cope with varying workloads, pressures and priorities Excellent verbal and written communication skills Able to communicate effectively and sensitively with vulnerable customers Excellent judgement and decision making skills Contribute to a positive and supportive team culture Excellent attention to detail, with strong focus on quality and root cause analysis. The Reward: . The salary for this role is between £25,000 - £38,000 depending on experience. As well as this we are offering a generous flexible benefits package which includes an annual company bonus subject to performance and a 12% pension scheme. We're also happy to consider flexible working arrangements and welcome applications from everyone. Who we are: Looking for a career that will excite, challenge and inspire you? Thinking about insurance? Perhaps you should. Working for us is a totally different experience to what you probably expect. How do you feel about the things you truly love? Don't you want to protect them in the best way possible? Imagine if you could help people do this all over the world. You'd give them confidence and reassurance by protecting what they love most. This is no easy task. In today's interconnected world, tackling risk is fast, unpredictable and invigorating. You'll have to think on your feet as you manage risks big and small, from flooding to cyber crime. You'll be tackling issues like these in over 170 countries. It's a big challenge, but you'll have a truly diverse network helping you. As part of an international team, every day would provide opportunities to learn, grow and share ideas. As you make an impact across borders, you'll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future. Further information: At Zurich, we aim to have a diverse mix of employees that reflects our customers and the communities in which we live and work. Our diversity and inclusion initiatives are shaping an environment where everyone feels welcome, regardless of age, gender, religion, ability, culture, sexual orientation or mental health status. Our approach ensures that Zurich is a place that values different opinions, respects personal needs, and provides equal opportunities for all. We are committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities. So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.