RWS Group Alnwick NE66, UK
RWS has a long and successful heritage dating back to 1958. Over the last 60 years, the company has established itself as the world leader in translation, intellectual property, life sciences and language support services. Our specialist divisions work together to deliver high-quality, complex services in a reliable and flexible manner to meet the diverse needs of a global client base. RWS Language Solutions offer translation, interpreting, localisation and language support services to a wide range of industries. Our team of qualified translators understand the implications of tone and style, producing translations customised for each target audience. Interpreting services cover consecutive, simultaneous and whispered styles. We are currently recruiting for a Production Assistant in our Northumberland office. The Production Assistant is responsible for supporting the Production Manager in the administration and troubleshooting of the company's core software programs, allocation of work to the ITS team in the absence of the ITS Manager, including maintaining and updating the schedules for the translators and checkers. The Production Assistant is also responsible for preparing documents for translation from a variety of non-editable and editable source formats. RESPONSIBILITIES Supporting the Production Manager in maintaining the Plunet database by adding Customers & updating Customer details. Supporting the Production Manager in administration of the Groupshare server by creating new translation memories and language pairs, granting server access to freelancers and updating Plunet records. Allocation of work to the ITS team in the absence of the ITS Manager, including maintaining and updating the schedules for the translators and checkers Preparing files for translation in our CAT tools, including file manipulation where required. Troubleshooting common errors in our core software programs and developing Knowledgebase articles with the guidance of the Production Manager. Conversion/extraction of non-editable file formats, and subsequent formatting and laying out in accordance with customer requirements, including inputting numbers and preparing tables. Back-up Better Health at Work (BHAW) advocate to support the work and initiatives of our primary BHAW advocate. Admin duties to support the Production Manager and project management team - such as word counts. Any other duties as may be reasonably required from time to time for the benefit of the business as a whole. ROLE PROFILE Teamwork This role requires you to work within a team and you are expected to: Contribute positively to the team Demonstrate support to the team at all times Communication Skills You must be a good verbal and written communicator Time Management You must be able to prioritise tasks effectively and work efficiently to meet deadlines Customer relations You should strive to deliver the best possible quality in your work and deliver outstanding customer service You are expected to develop quality relationships with your customers, suppliers, colleagues and wider community, as appropriate IT skills You should be proficient in: MS Office (Word, Excel, PowerPoint, Outlook) Scanning and conversion tools (such as Nuance Power PDF, ABBYY) You will be expected to familiarise yourself with updated software that may be deployed by the company Commercial skills You should be able to: Understand company sales targets and how they relate to your role Understand how you can contribute to helping the company achieve its targets Self-development You should ensure that your own personal knowledge and skills are continually updated and develop your own skills through relevant and supported delegation Benefits include a competitive starting salary, 22 days' holiday (rising with length of service), 3% contributory pension scheme, life assurance and private medical insurance. Please apply with CV and covering letter, together with your salary expectations to the Personnel Department.