Recruitment Genius City Rd, Dundee DD2, UK
Contract Type Permanent Full Time This is a fantastic opportunity to join one of Scotland's leading Managed IT and Print Service Providers. They are looking for an energetic, positive team player who has excellent customer service skills. This is a hands-on technical role working with IT Hardware, Software, Multi-functional Devices and Printing Equipment. Key Responsibilities - Carry out on-site break fix and maintenance work on all printing devices including connectivity issues - Resolve issues by means of telephone support and on-line remote support where possible - Prepare equipment for installation - Configure and install printing equipment including setting device up on the network and with the relevant software configuration - Communicate effectively with customers giving the highest level of customer service - Complete training when necessary - Organise and maintain stores and equipment - Complete electronic paper work - Bring new ideas to improve clients experience - Work within or exceed agreed service level agreements - Identify potential business sales and solution opportunities and report these back to the relevant account managers Skills, Experience & Qualifications - Manufacturer trained and experienced (unless applying as a trainee) - Qualification within the IT Sector would be beneficial but not essential (Required for trainee position) - Full driving license is a must - Ability to learn and adapt - Calm under pressure - Ability to work proactively using your own initiative - Team player - Effective and innovative problem solver - Strong written and verbal communications skills Additional Information - Monday to Friday business working hours - You will have support from an experienced team of people around you working as team to a common goal - Progressive career path opportunities - Competitive salary - Bonus opportunities - Immediate start for the right candidate - Company vehicle provided - Company phone provided - Company laptop provided All applications remain confidential.