Morgan McKinley Epsom, Surrey, UK
We have a fantastic opportunity for an experienced Collections Specialist to join a well known, successful organisation with modern offices in Epsom. This is a great chance to join a world renowned business who offer an amazing working environment, outstanding benefits and a really friendly, 'family' culture. Alongside a competitive salary of up to £21k this company offer excellent benefits including on site gym, restaurant and parking, 25 days holiday, pension, life assurance, private healthcare, annual bonus and more. The focus of this role is to contact customers who are in arrears to collect overdue payments, whilst ensuring that the focus is always on delivering a good customer outcome. Duties will include: Complete affordability assessments with customers over the phone Create mutually acceptable and sustainable payment arrangements based on the customers' ability to pay Identify and manage any potential vulnerability effectively, including mental health Liaise with third parties such as debt charities, money advice centres, solicitors etc Process card payments and direct debit changes Ensure that quality relations with customers are maintained at all times Reply to incoming correspondence within agreed service standards We are looking for someone with outstanding communication skills and a professional, mature, customer focused attitude. You must have previous experience in a Debt Collection / Arrears Advisor role but we are looking for someone who is more focused on achieving a good customer outcome and doing the right thing for each customer, than on meeting targets and taking payments. If this sounds like you please apply now! PLEASE NOTE THAT DUE TO THE LOCATION OF THIS OFFICE, YOU MUST BE ABLE TO DRIVE. Morgan McKinley is acting as an Employment Agency in relation to this vacancy. Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.