Pontoon Liverpool, UK
Client Service Representative One of our large Financial Clients is currently looking for a Client Service Representative based in Liverpool This role will be within the Wrapper Management Team who provide specialist Middle Office and Administration services to many of Pershing clients, more specifically our Financial Advisor clients. The department is responsible for all aspects of Individual Savings Account ('ISA') Administration, third party SIPPS, third party offshore bond accounts, fee processing, HMRC reporting, funding money to accounts, deposit cheques. Excellent attention to detail, prioritisation and time management required Good working knowledge of Excel, Word & Access Client focused with a willingness to understand and assist with client queries Working knowledge of Nexus, Team works & Document Management System desirable Understanding of ISA regulations desirable Responsible for transaction processing and manager set-up & connectivity. Provides client service and support to internal and external clients on a daily basis, including product knowledge and technical assistance, problem resolution, and account transaction or managed account processing. The following specialties are typically filled by experienced processors: Prime Brokerage Operations: Works with introducing firms to open accounts, review forms and documentation to ensure completion and compliance with regulations; may provide client training. Processes trades and trade settlements (international and domestic). Monitors and resolves discrepancies in established timeframes. Margin Operations: Monitors and analyzes client accounts (activities and statements) to ensure accuracy and regulatory compliance. Identifies and resolves client discrepancies and exceptions. Responds to client inquiries and coordinates with the appropriate departments to facilitate resolution. Ensures compliance with internal policies, controls and procedures. Handles proprietary accounts that are high risk and have high exposure. Must have knowledge of multiple security products. Special Handling: As a subset of global clearing and settlement, handles transactions with high client impact including syndicates, ForEx, 144A Exchanges, ADR stock, etc. MBS Operations: Monitors and reconciles trading transactions for Mortgage Backed Securities. Understands processing requirements for TBA, pools, etc. Follows rules and regulations for processing trades on a forward basis. Participates in the pool setting class settlement cycles. Needs to understand trade and clearance settlement flows. Managed Account Operations - Works with introducing broker dealers and investment advisors to assist with opening new accounts, process account maintenance/model change requests, as well as, financial transactions. Experienced with portfolio accounting software running macros and analysing data. Mutual Fund/Alternative Investment Order Desk - Responsible for exception processing of orders, monitoring trade corrections and order rejects, handling of trade losses and resolving discrepancies in established timeframes. Respond to client inquiries in a timely manner. Strict adherence to department policies and procedures is critical due to increased risk and exposure to the firm as a result of trade errors. Series 7 licensed or license to be obtained within the first 12 months.