Parity Professionals Worcester, Worcester, UK
Customer Service Officer - Permanent - Worcestershire £16,788 + 20% shift bonus Weekday, weekend and night shift work As a Customer Service Officer you will be responsible for; To receive and record as appropriate requests for service and maintain accurate contact/incident records on Force systems, resolving at first point of contact where necessary. To make an initial assessment of the threat, risk, harm and vulnerability of the service request, to grade within Force guidelines/National Standards utilising intelligence information, and find a suitable resolution route at the first point of contact in order to support community safety and Force crime reduction objectives. To complete crime reports in full where there are no further lines of enquiry or partial completion when further investigation is required. To review, assess and update IT records and intelligence systems in accordance with Force policy, Management of Police Information (MoPI) and national guidelines. To provide timely updates to victims and witnesses and if the initial response times are unable to be met, update and inform them about the next steps. To maintain standards for security of information in accordance with Force guidelines, National Standards and UK legislation. To communicate accurate information to external organisations whilst Customer Service Officer - Permanent - Worcestershire £16,788 + 20% shift bonus Weekday, weekend and night shift work Parity Professionals - Source, Develop, Transform Parity Professionals Ltd acts in the capacity of an Employment Agency when providing permanent recruitment services.