Boss Professional Services Hampshire, UK
Job Title: Account Manager Department: Sales Work Location: Hampshire - with National Travel PURPOSE The Account Manager is responsible for the development of small and medium sized retailer accounts with the relevant Meter Asset Provider (MAP) at a senior/corporate relationship level, supported and guided by the Senior Account Manager. The overall purpose is to develop deep, x-company and broad relationships with our customers built around trust, respect and credibility, thus ensuring the development of healthy and long lasting relationships between us and our customers. The Account Managers role will evolve as the smart meter rollout gathers momentum. Initially you will manage the initial integration and testing relationship (programme to programme) ensuring delivery of services and support. You will use your relationship development and influencing skills to manage the demands of customers during the early phases of pilot and rollout. Beyond the transition phase, you will be responsible for the development and implementation of the account plan to achieve the agreed account objective, KPI's and service levels. Throughout the evolution of the customer relationship you will participate in the various governance arrangements in place and support the various work steams and activities. You will track progression and the overall health of the relationship, dealing with incidents, escalations and problems as they arise. MAIN CUSTOMERS/CONTACTS Externally, the role will involve you working with individuals in the following departments of energy retailers/MAPS Procurement Team Commercial and Contract Management Metering/Infrastructure team Finance teams Internally within us, the role will involve you working with individuals in the following departments Programme/Customer Integration Product Management Operations Supply Chain and logistics Commercial and contract PRINCIPAL ACCOUNTABILITES Responsibilities: Implementation of the account plan, application of tactics, Deliver the agreed sales and profit targets for the account. Oversee the successful transition of Series A to Series B meters and the introduction of meter variants Develop relationships at all levels within the energy company/MAP and develop corresponding relationships within us to ensure an effective interface between both organizations Directly lead the account activity to develop the customer account at a senior/corporate relationship level, ensuring all downstream activities is on message and appropriate You will work closely with the others in the business on the creation and delivery of the business development strategies. Participate in the development of new solution propositions and proposals Monitor and report on the financial performance of the account, including the tracking and management of orders and deliveries to ensure we maximizes its financial potential Identify and report on business opportunities and ensure the appropriate qualification of the opportunity in accordance to our Sales Process. Support any RFI/RFP/ITT response with the support of Bid Management and the sales team in accordance with the Sales Process Administration and management of customer contacts Prepare and deliver customer presentations Oversee delivery of reporting on a weekly/monthly basis against Service Levels and KPI's, preparation of ad-hoc reports, preparation of papers and presentations for the client as and when required and Travelling to and from the customers locations/sites across the UK Be the eyes and ears of any changes within the customer and report these back within our business Objectively monitor and report on the overall health of the customer relationship EXPERIENCE AND QUALIFICATIONS Ideally educated to Degree level, Ideally at least 5 years + in energy and/or manufacturing sector Proven track record in Sales, achieving targets and objectives Senior level experience of at least 5 years + in selling and/or business development Delivering ambitious customer acquisition and revenue growth objectives Experience of customer solution development, solution selling Experience of contracting, negotiating, and change management Experience in developing sales account strategies and performance metrics Ability to motivate teams others to work within tight timeframes and simultaneously manage several projects Strong selling, influencing and relationship development skills The ability to inspire, motivate and lead a team Initiative, drive and enthusiasm Excellent communication and 'people skills'