Next Enderby, Leicester LE19, UK
Customer Service Advisor Next is one of the great success stories of British Retail. Their success is dependent on the expertise and passion of their teams across the UK Position: Credit, Collections & Fraud Advisors Location: Enderby, Leicester Job type: Fixed Term Contract Hours: Various full time and part time shifts across daytime, evenings & weekends Salary: £9.44 per hour About the role: We're looking for exceptional and enthusiastic people to join our Credit, Collections and Fraud teams at our call centre in Enderby - Leicester! These are unique and exciting customer service roles as there are no sale targets; you will purely be measured on the service you deliver so you can completely focus on giving truly outstanding customer service. Working as a vital part of our Credit, Collections and Fraud departments, you'll take on a key role in dealing with customers by phone, email, text message and in writing. This could be to make decisions on account applications, order and Online card purchases, negotiate payments; this could be full settlement or agreeing to an alternative plan with the customer based on their personal situation. You could even be identifying fraud and resolving queries relating to claims to prevent financial loss. We are looking for people who are as passionate about customer service as we are. We will provide 5 weeks of in-depth, full time training to ensure you know everything you need to know to resolve our customer enquiries. Full time training to commence late December 2018 / early January 2019. Responsibilities: - Make decisions on applications and Next Online card purchases - Identify possible fraudulent activities and provide the security department any information required - Use the customer's information to make a decision on credit allowance and negotiating where necessary About you: - You'll have experience of working in Customer Services, ideally within a call centre environment - Have an analytical approach enabling you to investigate fraud by gathering information and liaising with multiple departments - You'll be an outstanding problem solver with the ability to provide a range of solutions - Be a clear and confident communicator - You'll be able to build a rapport whilst remaining assertive and resilient - Have excellent literacy, numeracy and PC skills with the ability to pick things up quickly All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role within the last 6 months. You may have experience of the following: You may have experience of the following: Customer Service Advisor, Customer Service Officer, Customer Service, Customer Service Representative, Financial Service, Contact Centre, Customer Service Agent, Call Centre, Customer Support, Call Centre Operative, Contact Centre Operative, Retail, Fraud Advisor, etc.