Volt Reading, UK
My client, a major technology company are looking for someone with exceptional customer service experience for the Technical centre briefing coordinator position Typical Day: Support a consistent, high quality experience for technical centre Events * The role requires the Technical centre briefing coordinator to work closely with the technical centre Director and Architects, Sales Teams and customers to prepare for and deliver the pipeline of Briefings. Duties include: *Qualifying and approving new briefing requests. *Organising briefing calls with the technical centre Architects and the sales teams and customers *Working with the Sales team to ensure the agenda and content are finalised in good time. *Ensuring feedback is completed *Organise logistical requirements, ie catering, security passes, etc. *Provide on-the-day Briefing support including Centre/Briefing Room set-up *Welcoming Customers/Partners/Account Teams/Speakers *Be ever-present in the Briefing Centre for questions/support on logistics and arrangements *Manage support teams to ensure every Briefing delivers a first-class experience (catering, facilities, AV, cleaning) *Daily update of briefing evaluations and speaker metrics for weekly reporting *Collate briefing feedback, consolidate and feedback to the Account Teams and Speakers *Manage TC CRM tool *Manage customer logistical support if required (ie recommendations for hotels, travel, dinner arrangements). *Track and control facility maintenance and logging of issues *Raise purchase orders for Centre as required *Prioritise a digital experience over physical experience by keeping up to date with innovative customer experiences.