Pontoon Staines-upon-Thames, UK
Operational Risk and Control Manager, Framework Design, 2LOD, Staines, 12months The role is to redefine, maintain and improve the operational controls framework for Centrica Consumer in the UK, working closely with existing stakeholders in the business, including control owners, business assurance teams, financial and DTS control teams, Group Risk and Internal Audit. Define and communicate clear roles and responsibilities for ownership of controls, ensuring these are clearly understood (i.e. controls owned by the business). Ensure that there is an effective regime in place for the testing of controls and the objective, timely and accurate reporting of test status to management and other stakeholders. Perform analysis of controls effectiveness (including identification of controls failures and their potential impact to the business) and provide recommendations to the business to remediate weaknesses. Work with the business to ensure that controls gaps are remediated in a timely and appropriate manner. Challenge the status quo to ensure that existing controls are appropriate and effectively mitigate business risks. Work with members of the wider Risk and Controls team to ensure consistency, relevance and completeness of controls across all business units Work with the Conduct and Compliance teams to understand emerging, current and proposed new regulations and the associated risks & controls. Develop relationships with Internal Audit, External Audit and Compliance teams to obtain assurance on the robustness of the control framework. Develop relationships with senior management and utilise these to shape, influence and raise the profile of controls, promote leading practices and continuous improvement. Deal with ad hoc queries on risk and controls matters. Understand and adhere to the company and department standards, policies and procedures. Support the development of Consumer UK's financial crime framework and responses. Competencies Thorough understanding of a controls framework and its implementation across a complex organisation. The ability to work on existing and new business process areas, identifying key risks and capturing the process this into a formalised controls framework. Strong attention to detail. Ability to form effective, collaborative relationships with and influence senior operational management and other key stakeholders. Ability to effectively communicate information and knowledge succinctly and assertively, whilst demonstrating empathy with customers and colleagues. Experience of working across complicated, matrix organisations. MS Excel, Word, Visio, Power Point and Outlook proficient. Strong interpersonal skills including the ability to provide challenge in a positive and non-confrontational manner. Good at presenting to senior stakeholders / stakeholder management skills. Process modelling experience/skills (desirable). Able to manage own time effectively and without constant supervision. Ability to prioritise deliverables and plan accordingly. If you wish to apply for the above position, please call me on or email on Please be advised if you haven't heard from us within 24 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is a global HR outsourcing company specializing in improving an organization's talent. We manage the contingent workforce and statement of work resources on behalf of our clients, as well as source and recruit direct hires. Pontoon's approach results in significant cost savings and revenue improvement, increased worker quality, workforce insight and greater regulatory compliance. A division of Adecco with operations in nearly 100 countries and with more than 1,500 colleagues worldwide, the Jacksonville, Florida-based organization delivers solutions to more than 150 industry-leading companies.