Pontoon

Pontoon Edinburgh, UK
20/10/2018
Customer Service Advisor - Global Asset Management Bank - Edinburgh City Centre - 6 months My client, a Global Asset Management Bank, require a Client Service Advisor to join their Client Support Team in Edinburgh, on an initial 6 month contract basis. The Client Support Team is responsible for all verbal and written contact with clients and Independent Financial Advisers (IFAs). The tasks undertaken by the Client Support Team are a fundamental part of the service provided by Transfer Agency. Responsibilities: Handle client enquiries into the organisation in a polite & professional manner within the timescales detailed in our Service Level Agreement, and within the standards of the Client Support Team Take ownership of providing client with satisfactory resolution within the timescales detailed in our SLA's Undertake training and coaching as directed in order to facilitate the high level of client service required Liaise in a professional and friendly manner with other business areas to facilitate response to client enquiries Communicate effectively with all levels of management, other departments and clients Maintain accurate data for all client enquiries Requirements: Excellent communication skills and a strong telephone manner Experience working within Financial Services/Banking is preferable Client/Customer service experience Close attention to detail Please be advised if you haven't heard from us within 72 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Adecco is an employment consultancy and operates as an equal opportunities employer.
Pontoon Birmingham, UK
20/10/2018
Full time
Pontoon drives the acquisition of permanent talent and manages contingent and project workforce on behalf of an organization. We ensure a superior candidate experience and maximize employer brand. We provide efficiency, flexibility and scalability. We manage and optimize supplier partnerships and leverage the best workforce technologies. We manage risk and give full visibility of an organization's talent. Proudly part of The Adecco Group - the world's leading provider of workforce solutions and a Fortune Global 500 company - the Pontoon team supports clients across the globe in over 100 countries. SUMMARY To source and screen candidates for Finance markets identified by the sourcing team leader. Full end to end ownership of the candidate journey and responsibility for talent pooling and utilising the most effective sourcing channels meet placement targets. Ensuring a resourcing plan is in place for each vacancy and providing a consultative approach to your given business area. Being SME for the chosen ATS. (avature etc) GENERAL RESPONSIBILITIES: Key responsibilities of the Finance Principal Delivery Consultant will include, but are not limited to, the following: Working to specific performance targets across all major KPI's (Talent pool, CV submissions, Interviews, Placements) Manage relationships directly with onsite team providing feedback on vacancies, candidates and offer stages. Update sourcing TL and Delivery Managers on market conditions agreeing candidate attraction strategies for future demand Discuss vacancies with Account Manager/RBP/Onsite Teams to ensure a full and accurate understanding of the job specification and the specific client requirements, ensure SLA's and KPI's are met inline with client contract. Ensure the most appropriate database search and all internal and external adverts are actioned and telephone suitable candidates on the resulting search to qualify availability, suitability and commitment Network and build talent pools creating regular communication plans to track them. Identify potential candidates for clients that you support using LinkedIn, Internal databases and other sourcing tools. Manage the candidate throughout the resourcing life cycle from; Maintain and update candidate records in tracking database (Adapt/Avature) Conduct structured telephone interview with identified candidates via video conferencing tools or telephone. The interview could either be a pre-screen of CV, structured questions or full Competency Based Interview depending on client's needs. Communicate regularly with the Account Manager on progress with the role, specifically highlighting any specific challenges and proposing solutions. Work with the clients specific ATS system to ensure CVs are uploaded with the relevant comments and details, in some instances further database administration may be required. Action requests for interviews with the candidate as priority and confirm by email including copy of the job spec and client contract along with the necessary location maps. Gain candidate's commitment and manage their expectations through CV submission, interview and job offer stages. Ensure the candidate understands the on boarding process for the client - this includes; pre-employment screening, contract generation, timesheet process and payment terms (where applicable). EDUCATION & JOB REQUIREMENTS: Effective communications skills Tech Savvy Assertive telephone manner People management skills Time management with the ability to work to deadlines and under pressure Ability to influence events rather than passively accept them Ability to identify necessary change and improvement Good IT skills including the ability to work with databases. KNOWLEDGE, SKILLS & ABILITIES Proven direct sourcing experience In Finance Talent pooling and candidate attraction strategies Commercial Awareness Resilience Influence
Pontoon London, UK
19/10/2018
Consumer Credit Risk Consultant - Telecoms Client London 3 Months My client is a leading mobile telecoms business, and we are currently recruiting on their behalf for a Consumer Credit Risk Consultant Key Purpose of the Role This is an exceptional opportunity to be part of the group's Customer Billing - Credit..... click apply for full job details
Pontoon Warwick, UK
18/10/2018
Contractor
Fixed Asset Accountant - Utilities Warwick 6 months My client is a leading energy and utilities client, and we are currently recruiting for a Fixed Asset Accountant. This role will be responsible for maintaining the Fixed Asset Register, relevant General Ledger accounts and providing management reporting to stakeholders including Finance Business Partners. As part of this role the fixed asset accountant will maintain the Fixed Asset Register and General Ledger in line with established accounting policies and control framework. This includes ensuring the integrity of data flows from interfaced systems, transaction processing, month end close activities, balance sheet and other reconciliations, chart of account maintenance. This role will also include the production and review of management information relating to capex including actuals, budget and forecasts. Responsibilities Management of the Fixed Asset Register to ensure information recorded and reported is timely, accurate and in line with National Grid accounting policies Ensuring that Fixed Asset transactions are completed on a timely and accurate basis Management of the Fixed Asset close cycle at month and year end Maintenance of the Chart of accounts relating to Fixed Assets plus other standing data including cost centres, profit centres and WBS elements Capex Cash flow forecasting Balance sheet reconciliations including FAR/GL reconciliation and control accounts Proactively support the implementation of Fixed Asset accounting policies and systems changes relating to Fixed assets. Maintenance, support and development of SOX Controls and testing The role also includes a number of reporting responsibilities including: Leading on month end reporting activities Lead on quarterly rolling forecast process Leading on interim and full year audits Provide support for RRP, annual and interim reporting Ad-Hoc Reporting Skills and Experience Qualified Accountant - ACA, ACCA or CIMA Fixed Assets reporting External auditor requirements and delivery Understanding of Balance Sheet reconciliation Finance partnering SAP expertise
Pontoon 1 Old Shoreham Rd, Hove BN3 7BD, UK
18/10/2018
Contractor
Procurement Manager & Senior Procurement Manager Residential Property Projects Major Investment Group 12 months initially Pontoon has just received 3 brilliant opportunities to join a leader within the Investment sector as they look to become one of the biggest Development companies in the UK with their Residential Property Projects. Your role as a Procurement Manager or Senior Procurement Manager will see you drive synergy opportunities for professional service and materials. You'll need to have come from a Construction or Residential Property Development background and have excellent people skills. Day to Day you'll be required to meet up with Suppliers and join different sites across the UK as well as meetings once a week in Hove so your flexibility will be vital within this role. I'm looking for: Procurement background within construction or residential development Flexible individuals who can travel the UK Excellent people skills and being able to interact with various stakeholders A full job description is available If you feel you have relevant skills for the role then simply attach an up to date CV and click apply now. Applicants should show all skills on their CV. Please be advised if you haven't heard from us within 24 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer.
Pontoon London, UK
18/10/2018
Contractor
Consumer Credit Risk Consultant - Telecoms Client London 3 months My client is a leading mobile telecoms business, and we are currently recruiting on their behalf for a Consumer Credit Risk Consultant Key Purpose of the Role This is an exceptional opportunity to be part of the group's Customer Billing - Credit Risk and Fraud Team. It will be supporting and protecting the growth of the Consumer business for the whole Credit Risk life cycle (Acquisition, In-Life, Collections, Recoveries, Fraud and SME). To be the key interface for Credit Risk with key projects on behalf of the Director of Credit Risk. Responsibilities Undertake an in depth gap analysis across the entire Credit Risk Customer Life cycle to identify and scope out Credit Risk specific requirements (system and process) to enable financial products to be offered Lead an assessment of the impacts of FCA and other associated regulation across all key customer touch points eg Retail, Telesales, Customer Team (including Collections) and determine how these impacts will be addressed, in conjunction with Business Analyst Drive Credit Risk specific system and process development requirements through the business to ensure expected product launch dates are achieved Develop a robust monitoring framework to ensure all Credit Risk areas remain compliant with FCA regulation and any other associated regulatory requirements Support Marketing & Legal teams to ensure overall project delivery Provide a full and detailed plan of steps required to enable launch by the required date Work with the Credit Risk Managers and the wider team to ensure all requirements are captured Liaise with Marketing, Legal and IT teams and external suppliers to ensure Project deliverables are achieved - strong cross-functional working relationship essential Skills and Experience Experience of Consumer related Credit Risk in a similar business Understanding of FCA Regulatory frameworks within Credit Risk Experience of writing and reviewing policy
Pontoon London, UK
18/10/2018
Contractor
Recruitment Ops Analyst Lloyds Banking Group London or Edinburgh The Capability team are looking for a number of Recruitment Ops candidates to join their team in London Wall & Edinburgh within Lloyds Banking Group. As part of the strategy they will be undergoing four large scale recruitment campaigns in Agile, Design, Data and Engineering. This means that their recruitment team will need to temporarily grow to enable them to develop and execute these campaigns The ideal candidate will need to be able to manage a complex business area, ability to arrange interviews, assessment days, scheduling, training. - What will the person be working on? Supporting large scale perm recruitment campaigns in scrum masters, agile coaches, data scientists, designers and engineers - What will the person deliver? - support recruitment process including interview logistics, candidate management, hiring manager management. - Typical day to day activities - support recruitment process including interview logistics, candidate management, hiring manager management - Specific technical skills- Attention to detail, self starter, excel/data analysis skills a bonus Key skills; Able to manage operations & recruitment processes Strong stakeholder engagement experience Skilled with Microsoft office suite Recruitment operations or general operation experience Understanding of PEV & on boarding Welcome change and keen to work in a multi task environment. Experience of working in a process driven environment
Pontoon London, UK
18/10/2018
Contractor
Equity Valuation Risk Controls Overview of business area and/or project: Equities Valuation Risk Control team is a specialist team within Product Control responsible for independent valuations, model validation, model governance and regulatory reporting. This is a technical role which supports the Investment Bank's global Equity Derivatives businesses Valuation Risk and Control (VRC) is primarily responsible for executing the independent Inventory Valuation control aspects of Product Control's primary role as the financial guardians of the Bank's sales and trading activities. The candidate will be a member of the EMEA Equity Valuation Risk Control (VRC) function, based in London. The team supports Equity divisions comprising Structured Equity Derivatives, Prime Services and Fund Linked Products. Key Responsibilities: This role requires effective communication with senior stakeholders across Trading, Market Risk, Accounting Policy, Model Validation & Quantitative Strategies. Conducting independent price verification processes. Providing timely and thorough analysis and commentary for price testing and performing unauthorized trading detection controls. Validating the rationale of financial and regulatory valuation adjustments. Conducting Fair Value Measurement analysis and advisory. Participate in valuation governance forums including monthly IPV, quarterly Level 3 deep dives, Prudent Valuation, model validation and governance. Analyse and review control gaps in existing processes to mitigate operational risk. Essentials Skills and Qualifications: Bachelor's degree in finance, economics or quantitative-related subject. Experience in a Valuation Control, Risk or Product Control related function. Highly numerate with excellent product, financial modelling, and risk and valuation technique knowledge. Candidates with Equity Derivatives product knowledge are preferred. Good communication skills, able to articulate complex issues clearly and succinctly to senior management. Excellent problem solving skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses. High level of integrity and accountability with a strong sense of urgency and results-orientation. If you wish to apply for the above position, please call me or email. Please be advised if you haven't heard from us within 24 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is a global HR outsourcing company specializing in improving an organization's talent. We manage the contingent workforce and statement of work resources on behalf of our clients, as well as source and recruit direct hires. Pontoon's approach results in significant cost savings and revenue improvement, increased worker quality, workforce insight and greater regulatory compliance. A division of Adecco with operations in nearly 100 countries and with more than 1,500 colleagues worldwide, the Jacksonville, Florida-based organization delivers solutions to more than 150 industry-leading companies.
Pontoon London, UK
18/10/2018
A division of Adecco with operations in nearly 100 countries and with more than 1,500 colleagues worldwide, the Jacksonville, Florida-based organization delivers solutions to more than 150 industry-leading companies. SUMMARY: Provides strategic direction and subject matter expertise for Pontoon Solutions supporting both sales and program management activities. Leads and directs analysis and architecture of client solutions by assessing the client's needs and requirements, developing and validating solution design, and collaborating with business partners to develop profitable account design recommendations. GENERAL RESPONSIBILITIES: Will provide regional solutions expertise to ensure "fit for purpose" including legislation, business practices, market intelligence and culture. Will support Global Solutions and collaborate with various regional teams. Assists business development in the initial discovery phase of client opportunities, providing a consistent methodology and effective tools to develop value propositions. Assesses clients' business needs, vision, goals and overall strategic direction in order to align the strategic business direction with the suite of MSP and RPO service offerings, including defining business processes and models. Understands and facilitates dialogue around all positive and negative design implications of proposed or future solutions. Interprets client requirements and drives the business process, functional, tool, and user experience vision in order to articulate optimal solution recommendations, incorporating organizational best practices and leading industry trends to meet client-specific objectives. Develops comprehensive solutions that further integrate with a client's business. Defines and documents the detail process, business, and architecture requirements of solutions. Provides support in the request for proposal/information (RFP/RFI) process, developing presentations, and pricing service offerings for new and/or existing clients. May support Pontoon business development with client meetings and presentations. May be involved with project related activities working directly for Pontoon clients as determined by Pontoon management. Acts as a guide to the accounts implementation team to ensure that solutions designs are adhered to during implementation and identifies scope deviations. Creates short- and long-term action plans that support client strategies and organizational culture. Stays abreast of industry/market knowledge and trends to ensure the development of optimal best in class solutions. Performs situation analysis and makes recommendations for issue/problem resolution. Participates in special projects and performs other duties as assigned. Makes recommendation on program branding, change management, adoption strategies and program optimization plans. Leads the development of detailed Description of Services (DOS) documentation to support overall account architecture and design model. EDUCATION & JOB REQUIREMENTS: Bachelor's degree in business or a related field with a minimum of five (5) years of experience in the HR solutions industry and a minimum of two (2) years of experience with process design, implementation and/or sales support. COMPETENCIES: Skilled in communicating effectively verbally and in writing. Ability to establish and maintain effective working relationships. Ability to effectively manage multiple projects that vary in nature and scope. Ability to conceptualize and implement ways to improve the organization by taking risks to enhance the organizational ability to adapt, change and create. Ability to effectively influence others at various levels within the organization. Ability to prioritize, organize and perform multiple assignments simultaneously while adhere to deadlines. Knowledge of and the ability to design, interpret and implement managed service programs or recruitment process outsourcing solutions. Knowledge of applicable domestic and international laws, rules and regulations that impact the HR solutions industry. Vendor Management System (VMS) and/or Applicant Tracking System (ATS) knowledge required. Proficient with Microsoft Office products, including Word, Excel, Visio, PowerPoint and Outlook.
Pontoon Leicester, UK
18/10/2018
We are working in partnership with Movement to Work to help 16 to 30 year olds develop skills, build confidence and potentially secure a role by running a number of work experience programmes in 10 locations across the UK (Cardiff, Manchester, Stockport, Leeds, Leicester, Staines, Oxford, Edinburgh, Uddingston and Glasgow). Firstly, register for our taster day which takes place from 11am and 2:30pm onsite, the week before a work experience group is due to start. During this time activities will include, an insight into British Gas, an opportunity to get to know more about British Gas and a tour of the building. The work experience is varied, you will spend time in the call centre, in workshops and out with engineers, completing various tasks and better understanding various responsibilities within the business. Register by contacting us via or call, text or WhatsApp me on . Please provide your contact number and full name and state you preferred location in the subject line. We will then call you to run through the rest. This is a great chance for 16 to 30 year olds not in work or education to experience what working life is like, to boost their confidence and it could potentially lead to a full time paid job.
Pontoon Cheshire, UK
18/10/2018
Product Controller Chester 9 Months Contract My client is a leading successful Investment Bank and we are currently recruiting on their behalf for a Product Controller to work in Chester. The successful candidate will gain knowledge and experience of multiple Equity trading desks. The role will involve exposure to..... click apply for full job details
Pontoon London, UK
17/10/2018
Contractor
Solutions Strategy Associate/Solutions Strategy manager London 6 months Principal Accountabilities Assist the Defined Contribution Investment Solutions with answering client queries Help wider Solutions Strategy team to develop and maintain in-house models and automate processes Evolve the business offering and servicing across the business to better support our clients (for example, bespoke quarterly reporting) Update and maintain technical inputs for collateral relating to presentations, RFPs, fund factsheets and other marketing collateral. Skills Essential Solid experience in the actuarial, pension or investment consultancy, or asset management industry (in a multi-asset solutions environment) Good understanding of the Defined Benefit or Defined Contribution pension scheme industry Highly numerate, excellent working knowledge of Microsoft Office, and in particular, experience with running and maintaining Excel models Strong team player, ability to work independently and proactively to take ownership of tasks, as well as part of a team. Adaptability to a range of tasks Excellent communication skills Highly organised and strong prioritisation skills, with the ability to manage multiple projects simultaneously under time pressure and with accuracy. Excellent attention to detail Desirable Experience within DC pension industry, investment consultancy or employer benefits consultancy, excellent understanding of DC client requirements and a wider DC landscape and investment fund offering Experience within a more technical side of DB pension industry, for example, asset-liability modelling
Pontoon Coventry, UK
17/10/2018
Project Manager / PMO Our Client and well known gas distribution provider are recruiting for a project manager to Document and deliver project methodology - There is a requirement for a Project Manager with a skill set in implementing Prince 2 methodology. The ideal candidate will have PMO or Project Management experience and worked with SDF Solution Delivery Framework. Our Client are looking to create there own methodology framework for project's in IS they are looking to create a framework that is very similar to the Solution delivery framework used within similar programmes of work so if someone has experience of the SDF (Solution delivery framework that would be very beneficial. We would be able to consider a strong PMO or PM with this experience. The solution delivery framework looks at Risk management / Finance management / Process etc and is a similar methodology to Prince 2. Experience Required Working within frameworks and methodologies and documenting these - Ideally solution delivery framework Project or PMO management Risk Management Financial Management Documenting methodologies Planning Knowledge of frameworks Key Tasks Managing delivery on Solution delivery Framework into our clients IT project area Planning and document the delivery of the framework Attention to details and ability to produce good quality documentation . Working with other member's of the project management to deliver this new framework
Pontoon Wokingham, UK
17/10/2018
Wokingham - £400 - pwd 6 months This is an additional vacancy on the Service Transition team and will be looking at multiple projects moving them in to BAU. Description A service transition analyst is required to transition multiple projects into production ensuring that the requirements to support are commensurate with business requirements and priorities. This includes ensuring that the new and changed services have a fully developed end to end support structure, including Processes, SLAs, KPIs, Disaster Recovery and Business Continuity. The successful candidate will have previous experience in service transition, and a strong understanding of multiple platforms and solutions, together with the experience of working with multiple support partners. Knowledge, Experience & Technical Know How (in order of importance): * Strong Service Transition Management experience within various industries * Experience of delivering/transitioning services into production and the after-care support. * Strong Service Level and Service Design experience * Experience of IT Service management in an ITIL framework * Experience of managing multiple internal and external stakeholders. * Excellent written and verbal communication skills. * Stakeholder management and influencing skills covering colleagues, partners / vendors and project sponsors. * Relevant experience of end to end Project lifecycle * Utilities experience highly beneficial.
Pontoon Warwick, UK
17/10/2018
Project Manager - Minor Works Minor works project manager required to manage a number of Small projects within or main utilities Client these roles will be a mixture of both IT / Infrastructure and change programmes so we will be looking for someone with experience overall in all of these areas. Strong communication and stakeholder engagement skills will be needed as this individual will be working in fast paced business area and liaising with multiple different stakeholders across 5 or 6 projects at one time . Project Manager Job Duties Project management responsibilities include delivering every project on time within budget and scope. Project managers should have a background in business skills, management, budgeting and analysis. Project managers are skilled at getting the best out of the people and projects that they oversee. They thrive when planning projects and working with project teams. Responsibilities Coordinate internal resources and third parties/vendors for the flawless execution of projects Ensure that all projects are delivered on-time, within scope and within budget Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility Ensure resource availability and allocation Develop a detailed project plan to track progress Use appropriate verification techniques to manage changes in project scope, schedule and costs Measure project performance using appropriate systems, tools and techniques Report and escalate to management as needed Manage the relationship with the client and all stakeholders Perform risk management to minimize project risks Establish and maintain relationships with third parties/vendors Create and maintain comprehensive project documentation Requirements Great educational background, preferably in the fields of computer science or engineering for technical project managers Proven working experience as a project administrator in the information technology sector Solid technical background, with understanding or hands-on experience in software development and web technologies Excellent client-facing and internal communication skills Excellent written and verbal communication skills Solid organizational skills including attention to detail and multi-tasking skills Strong working knowledge of Microsoft Office PMP / PRINCE II certification is a plus
Pontoon Wokingham, UK
17/10/2018
New Opportunity - Regulatory Business Analyst - Wokingham Our main Utilities client are looking for experienced BA's to work across a vast portfolio of projects that will focus heavily on regulatory change and business change projects. If you are interested please e-mail your cv . Business Analyst Our Client requires an experienced Business Analyst with Regulatory and business / process change experience to support on a portfolio of work that will be focusing on a number of regulatory projects. Role information * This person will have experience with process changes and business changes as well regulatory experience * This project is still at the start up phase and it's all around enabling different parts of the business participating in different service markets. * Ideally, we need somebody from within the Utilities or Energy sector. * Day to day they'll be talking with the business united to identify their needs, gathering requirements and process changes. * Based in Wokingham with some travel to Warwick * Team is still under definition
Pontoon Birmingham, UK
17/10/2018
Full time
Pontoon drives the acquisition of permanent talent and manages contingent and project workforce on behalf of an organization. We ensure a superior candidate experience and maximize employer brand. We provide efficiency, flexibility and scalability. We manage and optimize supplier partnerships and leverage the best workforce technologies. We manage risk and give full visibility of an organization's talent. Proudly part of The Adecco Group - the world's leading provider of workforce solutions and a Fortune Global 500 company - the Pontoon team supports clients across the globe in over 100 countries. SUMMARY To source and screen candidates for Finance markets identified by the sourcing team leader. Full end to end ownership of the candidate journey and responsibility for talent pooling and utilising the most effective sourcing channels meet placement targets. Ensuring a resourcing plan is in place for each vacancy and providing a consultative approach to your given business area. Being SME for the chosen ATS. (avature etc) GENERAL RESPONSIBILITIES: Key responsibilities of the Finance Principal Delivery Consultant will include, but are not limited to, the following: Working to specific performance targets across all major KPI's (Talent pool, CV submissions, Interviews, Placements) Manage relationships directly with onsite team providing feedback on vacancies, candidates and offer stages. Update sourcing TL and Delivery Managers on market conditions agreeing candidate attraction strategies for future demand Discuss vacancies with Account Manager/RBP/Onsite Teams to ensure a full and accurate understanding of the job specification and the specific client requirements, ensure SLA's and KPI's are met inline with client contract. Ensure the most appropriate database search and all internal and external adverts are actioned and telephone suitable candidates on the resulting search to qualify availability, suitability and commitment Network and build talent pools creating regular communication plans to track them. Identify potential candidates for clients that you support using LinkedIn, Internal databases and other sourcing tools. Manage the candidate throughout the resourcing life cycle from; Maintain and update candidate records in tracking database (Adapt/Avature) Conduct structured telephone interview with identified candidates via video conferencing tools or telephone. The interview could either be a pre-screen of CV, structured questions or full Competency Based Interview depending on client's needs. Communicate regularly with the Account Manager on progress with the role, specifically highlighting any specific challenges and proposing solutions. Work with the clients specific ATS system to ensure CVs are uploaded with the relevant comments and details, in some instances further database administration may be required. Action requests for interviews with the candidate as priority and confirm by email including copy of the job spec and client contract along with the necessary location maps. Gain candidate's commitment and manage their expectations through CV submission, interview and job offer stages. Ensure the candidate understands the on boarding process for the client - this includes; pre-employment screening, contract generation, timesheet process and payment terms (where applicable). EDUCATION & JOB REQUIREMENTS: Effective communications skills Tech Savvy Assertive telephone manner People management skills Time management with the ability to work to deadlines and under pressure Ability to influence events rather than passively accept them Ability to identify necessary change and improvement Good IT skills including the ability to work with databases. KNOWLEDGE, SKILLS & ABILITIES Proven direct sourcing experience In Finance Talent pooling and candidate attraction strategies Commercial Awareness Resilience Influence
Pontoon Stoke-on-Trent, UK
17/10/2018
Full time
Pontoon drives the acquisition of permanent talent and manages contingent and project workforce on behalf of an organization. We ensure a superior candidate experience and maximize employer brand. We provide efficiency, flexibility and scalability. We manage and optimize supplier partnerships and leverage the best workforce technologies. We manage risk and give full visibility of an organization's talent. Proudly part of The Adecco Group - the world's leading provider of workforce solutions and a Fortune Global 500 company - the Pontoon team supports clients across the globe in over 100 countries. SUMMARY To source and screen candidates for Finance markets identified by the sourcing team leader. Full end to end ownership of the candidate journey and responsibility for talent pooling and utilising the most effective sourcing channels meet placement targets. Ensuring a resourcing plan is in place for each vacancy and providing a consultative approach to your given business area. Being SME for the chosen ATS. (avature etc) GENERAL RESPONSIBILITIES: Key responsibilities of the Finance Principal Delivery Consultant will include, but are not limited to, the following: Working to specific performance targets across all major KPI's (Talent pool, CV submissions, Interviews, Placements) Manage relationships directly with onsite team providing feedback on vacancies, candidates and offer stages. Update sourcing TL and Delivery Managers on market conditions agreeing candidate attraction strategies for future demand Discuss vacancies with Account Manager/RBP/Onsite Teams to ensure a full and accurate understanding of the job specification and the specific client requirements, ensure SLA's and KPI's are met inline with client contract. Ensure the most appropriate database search and all internal and external adverts are actioned and telephone suitable candidates on the resulting search to qualify availability, suitability and commitment Network and build talent pools creating regular communication plans to track them. Identify potential candidates for clients that you support using LinkedIn, Internal databases and other sourcing tools. Manage the candidate throughout the resourcing life cycle from; Maintain and update candidate records in tracking database (Adapt/Avature) Conduct structured telephone interview with identified candidates via video conferencing tools or telephone. The interview could either be a pre-screen of CV, structured questions or full Competency Based Interview depending on client's needs. Communicate regularly with the Account Manager on progress with the role, specifically highlighting any specific challenges and proposing solutions. Work with the clients specific ATS system to ensure CVs are uploaded with the relevant comments and details, in some instances further database administration may be required. Action requests for interviews with the candidate as priority and confirm by email including copy of the job spec and client contract along with the necessary location maps. Gain candidate's commitment and manage their expectations through CV submission, interview and job offer stages. Ensure the candidate understands the on boarding process for the client - this includes; pre-employment screening, contract generation, timesheet process and payment terms (where applicable). EDUCATION & JOB REQUIREMENTS: Effective communications skills Tech Savvy Assertive telephone manner People management skills Time management with the ability to work to deadlines and under pressure Ability to influence events rather than passively accept them Ability to identify necessary change and improvement Good IT skills including the ability to work with databases. KNOWLEDGE, SKILLS & ABILITIES Proven direct sourcing experience In Finance Talent pooling and candidate attraction strategies Commercial Awareness Resilience Influence
Pontoon Nottingham, UK
16/10/2018
Full time
Are you passionate about Customer Service? Would you like to work for a market leading, FTSE 100 company? It's such an exciting time to join our team, with continued growth and investment, we are looking for passionate and dynamic customer service agents to join our award-winning contact centre at our prime location in Nottingham city centre. What does the Client Partnerships Team do? We are dedicated to making every customer interaction easy, connected and memorable through engaging conversations that provide help and guidance to our customers. We are curious, imaginative and share best practice to continuously improve our customer experience. There are always plenty of opportunities to realise your career ambitions. You will work with a team of driven individuals, with customer satisfaction at the forefront of their behaviour. Variety is guaranteed and you can expect to be given a multitude of exciting opportunities in support of areas such as Fraud Authentication and Social Media. What's in it for you? Full training is provided - we're committed to developing our people, that's why a full induction and training period eases you in to the role until you become an expert Shift patterns fall between 8am - 10pm Monday to Friday and 8am - 5pm Saturday & Sunday. We offer a competitive enhanced salary plus an annual performance related bonus scheme 25 days' holiday plus the option to sell or buy more Retail discount schemes A comprehensive development programme and our commitment to your on-going coaching and continuous progression with great opportunities for career enhancement What are we looking for? As a member of our team, you will be passionate about quality service with a desire to help and support all our customers on every call they make or message they send. As part of a dedicated and supportive team, who remain calm under pressure, are empathetic and can smile through challenging situations, we expect someone who is organised, pro-active and is comfortable working in a constantly evolving environment. It's about talking to the customer and listening to their needs which in turn will enable you to take ownership of their query. For success in the role, you will need to demonstrate the following; Passion for delivering excellent customer service and responding accurately to individual customer needs ensuring outcomes are to a high standard and within agreed timescales. A positive approach to and a commitment to improving the customer experience Refined problem solving skills - you need to be outcome orientated! The ability to build and develop credibility quickly with a proven ability to influence others. Being comfortable working both within a team and on an individual basis Once Embedded into the role there is plenty of opportunity to follow a structured career plan that will develop your skills set and allow you to flourish in a progressive environment. Is this the role you've been waiting for? If so, we look forward to your application.
Pontoon Stoke-on-Trent, UK
16/10/2018
Full time
Pontoon drives the acquisition of permanent talent and manages contingent and project workforce on behalf of an organization. We ensure a superior candidate experience and maximize employer brand. We provide efficiency, flexibility and scalability. We manage and optimize supplier partnerships and leverage the best workforce technologies. We manage risk and give full visibility of an organization's talent. Proudly part of The Adecco Group - the world's leading provider of workforce solutions and a Fortune Global 500 company - the Pontoon team supports clients across the globe in over 100 countries. As a sourcer you will take ownership of active and passive talent acquisition for our client accounts ensuring that SLA's and performance targets are met. Where appropriate, update clients with progress of delivery against requirements. GENERAL RESPONSIBILITIES: Collaborates with recruiters and hiring managers to understand the staffing needs of clients Post roles on client career site, external sites and other media, checking wording/formatting is appropriate meets brand and format guidelines Manage any advertising responses and give feedback to unsuccessful candidates Conduct initial base level screen against pre-agreed criteria. If required, instigate additional sourcing activity to strengthen candidate pipeline Prepare shortlist for Recruiter to finalise selection Support with the administration of campaign work (Graduate and experienced hires) To apply all corporate and RPO unit business procedures Identifies candidates and shares information with appropriate recruiters to initiate the assessment process Manages process and data via ATS/CRM platforms Assists with identifying and developing best practices in sourcing Schedule interviews with candidates and send out relevant interview confirmations Conduct competency based telephone interviews Request online testing for candidates and review tests against benchmarks Fields general, straight forward inquiries from candidates and hiring managers; escalates inquiries to senior team members and/or management as necessary Participates in special projects and performs other duties as assigned EDUCATION & JOB REQUIREMENTS: A Levels or equivalent with a minimum of zero (0) to two (2) years of administrative support experience KNOWLEDGE, SKILLS & ABILITIES: Skilled in communicating effectively verbally and in writing Ability to establish and maintain effective working relationships Ability to prioritise, organise and perform multiple work assignments simultaneously while meeting assigned deadlines Ability to maintain confidentiality and handle highly sensitive/confidential information Ability to function effectively with or as part of a team Ability to demonstrate effective customer services skills Ability to utilise market research tools and techniques Ability to maintain a basic understanding of and compliance with related local laws, rules and regulations Ability to be flexible and keen to learn with a creative approach Knowledge of and the ability to apply the principles, best practices, and standards of talent sourcing, such as creating and utilizing Boolean Search Strings Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook