Pontoon Edinburgh, UK
Customer Service Advisor - Global Asset Management Bank - Edinburgh City Centre - 6 months My client, a Global Asset Management Bank, require a Client Service Advisor to join their Client Support Team in Edinburgh, on an initial 6 month contract basis. The Client Support Team is responsible for all verbal and written contact with clients and Independent Financial Advisers (IFAs). The tasks undertaken by the Client Support Team are a fundamental part of the service provided by Transfer Agency. Responsibilities: Handle client enquiries into the organisation in a polite & professional manner within the timescales detailed in our Service Level Agreement, and within the standards of the Client Support Team Take ownership of providing client with satisfactory resolution within the timescales detailed in our SLA's Undertake training and coaching as directed in order to facilitate the high level of client service required Liaise in a professional and friendly manner with other business areas to facilitate response to client enquiries Communicate effectively with all levels of management, other departments and clients Maintain accurate data for all client enquiries Requirements: Excellent communication skills and a strong telephone manner Experience working within Financial Services/Banking is preferable Client/Customer service experience Close attention to detail Please be advised if you haven't heard from us within 72 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Adecco is an employment consultancy and operates as an equal opportunities employer.