Shareforce Ltd

Shareforce Ltd London, UK
21/06/2018
Full time
Our client is a leading Workday Partner. The Workday Sales Lead will lead the sale of our clients Workday implementation services and Workday itself into the public sector, supported and complimented by the Workday Public Sector focused team. The ideal candidate will have a strong Sales background, ideally with experience of selling ERP, HCM or Financial solutions into the Public Sector across the UK. Key Responsibilities: Develop and execute new business leads through lead generation activities within the Public Sector/Central Government. Maintain a pipeline of qualified sales opportunities within the UK. Engaging clients from the existing database, sales lists and contacts to book appointments for meetings, on-line or face to face demonstrations and presentations Compiling lists of prospective client businesses within the global workday ecosystem, Internet sources, attending conferences and other sources to target potential clients Conducting discovery sessions with clients to gain appreciation for their environment and challenges Building and delivering on-line and face to face demonstrations and presentations Being a champion of Workday and developing deep understanding of the functional capability of the solution Visiting prospective client organisations to establish and act on selling opportunities Assessing customers' needs and explaining how the product can satisfy those needs Quoting and negotiating prices and credit terms, navigating through the procurement process and completing contracts Reporting sales performance, and sales pipeline to keep the Workday practice leadership team appraised of sales progress Develop, maintain and grow client and strategic relationships Skills & Experience: Experience of commercial Sales/Pre-Sales experience in a software-related business solutions environment accompanied by a proven record of hitting targets. Significant experience in a customer facing role A detailed understanding of testing methodologies Experience of leading/participating in requirements workshops Strong commercial awareness and sound understanding of sales and project dynamics Excellent communication skills with the ability to interact effectively with a diverse group of stakeholders Previous delivery of interactive presentations/demonstrations Desirable: A background including commercial IT Services experience, providing services to the Public Sector across the UK. A background including experience of selling ERP or Financial orientated offerings into the Public Sector/Central Government. Additional Information: Salary Information: £75k-£90k (OTE £140k-£160k) + benefits Candidates must be willing to travel throughout the UK and when required About our client .. Our client is a Workday implementation partner, providing services to clients in Europe and the USA. They have a large team of trained and accredited Workday consultants who work closely with IT specialists to ensure that Workday deployments are a resounding success. Employees choose our client because they are the UK's leading independent Workday implementation partner and they are the only Workday partner in the UK placed in the Sunday Times Top 100 Companies to work for. Their unique culture, excellent project pipeline and IPR make them the Workday Implementation employer of choice in the UK.
Shareforce Ltd Northampton Square, London EC1V 0HB, UK
20/06/2018
Full time
A fast-growing technology organisation, which is the leader in cloud-based solutions for the management of professional services companies, are looking for a Senior Customer Success Manager to join their growing practice. As a Senior Customer Success Manager you will advise and guide their partners during the customer on-boarding stage, perform pro-active Service Delivery Management for a portfolio of live customer accounts, and provide hands-on configuration of their product to ensure it is meeting client needs. Responsibilities: You will be responsible for the customers journey, ensuring high levels of customer satisfaction in using our clients PSA solution. After deploying our clients PSA solution, you'll be responsible for ongoing enablement of the customer and identify training, up-sell and service opportunities, sharing best practices and ensure optimal value and full adoption within the customers organisation. Work with our clients partners during the post-sale and engagement phases of the journey Manage a portfolio of customer accounts (25-30 accounts), working pro-actively with the customer to achieve full product adoption and an optimal return on their investment Create a high level of customer satisfaction and loyalty, by building solid relationships with customers On-board new accounts and ensure a successful implementation Definition of project scope Project governance and oversight - capture, track & monitor customer activities and their status and identify areas of concern and opportunity Facilitation of implementation workshops Configuration and customisation of the PSA Support of the customer in capturing use cases and user stories, user acceptance testing and in the definition of plans for data migration and deployment Service Delivery Management - Post-implementation phase, working with the customer to reinforce best practices and to encourage adoption through a regular account review process supported by evolving action plans Work closely with all departments within the business (ie development, product support, implementation) to help them understand customer needs, create visibility and assist in improving (Customer Success) processes and product Successful candidates will be either: Previous experience working as a Customer Success Manager or Account Manager within a SaaS, Cloud offering or software environment Knowledge of software application implementation Degree educated in a competency relevant to the IT or professional services world Ability to manage difficult stakeholders Excellent communication skills Knowledge of PSA, CRM or ERP applications Experience in packaged application implementations Knowledge appreciation of cloud-based technologies, we do not need candidates to come from a technical background Additional Information: Applicants must have the right to live and work in the United Kingdom and will be required to partake in pre-employment background checking Candidate should be flexible and able to travel to meet clients and collaborate with colleagues Office Location: London, SE1 Our Client: Provide professional services organisations with a cloud-based Professional Services Automation (PSA) solution which allows them to streamline their business processes Are one of the most successful European-headquartered ISVs on Salesforce's AppExchange and are now one of the fastest growing UK technology companies, growing by 70% each year Are named in the top 15% of the world's fastest growing Software as a Service companies
Shareforce Ltd Northampton Square, London EC1V 0HB, UK
19/06/2018
Full time
A fast-growing technology organisation, which is the leader in cloud-based solutions for the management of professional services companies, are looking for a Senior Customer Success Manager to join their growing practice. As a Senior Customer Success Manager you will advise and guide their partners during the customer on-boarding stage, perform pro-active Service Delivery Management for a portfolio of live customer accounts, and provide hands-on configuration of their product to ensure it is meeting client needs. Responsibilities: You will be responsible for the customers journey, ensuring high levels of customer satisfaction in using our clients PSA solution. After deploying our clients PSA solution, you'll be responsible for ongoing enablement of the customer and identify training, up-sell and service opportunities, sharing best practices and ensure optimal value and full adoption within the customers organisation. Work with our clients partners during the post-sale and engagement phases of the journey Manage a portfolio of customer accounts (25-30 accounts), working pro-actively with the customer to achieve full product adoption and an optimal return on their investment Create a high level of customer satisfaction and loyalty, by building solid relationships with customers On-board new accounts and ensure a successful implementation Definition of project scope Project governance and oversight - capture, track & monitor customer activities and their status and identify areas of concern and opportunity Facilitation of implementation workshops Configuration and customisation of the PSA Support of the customer in capturing use cases and user stories, user acceptance testing and in the definition of plans for data migration and deployment Service Delivery Management - Post-implementation phase, working with the customer to reinforce best practices and to encourage adoption through a regular account review process supported by evolving action plans Work closely with all departments within the business (ie development, product support, implementation) to help them understand customer needs, create visibility and assist in improving (Customer Success) processes and product Successful candidates will be either: Previous experience working as a Customer Success Manager or Account Manager within a SaaS, Cloud offering or software environment Knowledge of software application implementation Degree educated in a competency relevant to the IT or professional services world Ability to manage difficult stakeholders Excellent communication skills Knowledge of PSA, CRM or ERP applications Experience in packaged application implementations Knowledge appreciation of cloud-based technologies, we do not need candidates to come from a technical background Additional Information: Applicants must have the right to live and work in the United Kingdom and will be required to partake in pre-employment background checking Candidate should be flexible and able to travel to meet clients and collaborate with colleagues Office Location: London, SE1 Our Client: Provide professional services organisations with a cloud-based Professional Services Automation (PSA) solution which allows them to streamline their business processes Are one of the most successful European-headquartered ISVs on Salesforce's AppExchange and are now one of the fastest growing UK technology companies, growing by 70% each year Are named in the top 15% of the world's fastest growing Software as a Service companies