Claremont Consulting Ltd

Claremont Consulting Ltd City of London, UK
21/02/2019
Full time
Account Manager for Digital Software Company I am currently working with an innovative digital software organisation who are looking for an Account Manager to join their growing team managing some of their big prominent accounts. This is a permanent position that can be based in either London, Newcastle or York. Responsibilities: *Manage a number of high profile, prominent accounts *Lead point of contact for all matters specific to your accounts *Build and maintain strong, long-lasting client relationships *Look for opportunities to up sell or cross sell services *Develop trusted relationships with key accounts and stakeholders *Ensure timely and successful delivery of services and solutions according to customer needs *Reporting and tracking metrics (monthly/quarterly results etc.) *Deal with client requests or issues appropriately and escalate where necessary Experience required: *Previous experience working in an Account Management position for a software development firm doing web, mobile, and/or database *Ability to develop strong, long-lasting client relationships *Experience cross-selling/up-selling *Ability to communicate, present and influence key stakeholders at all levels
Claremont Consulting Ltd London, UK
21/02/2019
Full time
Electrical Engineer - Split shifts, Maintenance, Building Services - Canary Wharf Electrical Engineer required by my client a leading organisation within the facilities management industry. This is a permanent position with a salary of £37,000/38,000 + 3% shift allowance, with the availability to progress and develop your skills and experience internally. As an Electrical engineer your daily duties will include PPM & Reactive maintenance within multiple retail properties within a 1 mile square foot area. The hours are Monday - Friday (06:00am-02:30pm/12:30pm-09:00pm) alternate each week and are on call 1 in 4. Key Responsibilities: * Emergency light testing * Electrical fault-finding * PAT Testing * Fire alarms * BMS systems * Sprinkler systems * Water treatment/Legionella * AHU's/FCU's - filter changes * Pumps * Motors * General building services Required skills: City and Guild/NVQ Level 3 in Electrical installations (or equivalent) 17th/18th Edition Commercial Maintenance/Building Services Experience Please send your CV for immediate review as this is a urgent requirement. (see below)
Claremont Consulting Ltd London, UK
21/02/2019
Full time
Electrical Engineer - Split Shifts, Maintenance, Building Services - Canary Wharf Electrical Engineer required by my client a leading organisation within the facilities management industry. This is a permanent position with a salary of £37,000/38,000, with the availability to progress and develop your skills and experience internally. As an Electrical engineer your daily duties will include PPM & Reactive maintenance within the modern commercial site. The hours are Monday - Friday (06:00am-02:30pm/12:30pm-09:00pm) alternate each week Key Responsibilities: * Emergency light testing * Electrical fault-finding * PAT Testing * Fire alarms * BMS systems * Sprinkler systems * Water treatment/Legionella * AHU's/FCU's - filter changes * Pumps * Motors * General building services Required skills: City and Guild/NVQ Level 3 in Electrical installations (or equivalent) 17th/18th Edition HVAP Authorised Commercial Maintenance/Building Services Experience Please send your CV for immediate review as this is a urgent requirement. (see below)
Claremont Consulting Ltd London, UK
21/02/2019
Contractor
I have an amazing role with a leading Financial Services Company in the heart of the City, as they are expanding and seeking someone awesome to take on the challenge of Recruitment Partner. This is a high volume contracting role, the perfect candidate would ideally have a blend of agency and in-house experience. You will e working directly with the head of recruitment to reduce the amount of agency costs to the business and bring in new talent!
Claremont Consulting Ltd London, UK
21/02/2019
Contractor
I have an amazing role with a leading Financial Services Company in the heart of the City, as they are expanding and seeking someone awesome to take on the challenge of Recruitment Partner. This is a high volume contracting role, the perfect candidate would ideally have a blend of agency and in-house experience. You will e working directly with the head of recruitment to reduce the amount of agency costs to the business and bring in new talent!
Claremont Consulting Ltd City of London, UK
21/02/2019
Full time
Account Manager for Digital Software Company I am currently working with an innovative digital software organisation who are looking for an Account Manager to join their growing team managing some of their big prominent accounts. This is a permanent position that can be based in either London, Newcastle or York. Responsibilities: *Manage a number of high profile, prominent accounts *Lead point of contact for all matters specific to your accounts *Build and maintain strong, long-lasting client relationships *Look for opportunities to up sell or cross sell services *Develop trusted relationships with key accounts and stakeholders *Ensure timely and successful delivery of services and solutions according to customer needs *Reporting and tracking metrics (monthly/quarterly results etc.) *Deal with client requests or issues appropriately and escalate where necessary Experience required: *Previous experience working in an Account Management position for a software development firm doing web, mobile, and/or database *Ability to develop strong, long-lasting client relationships *Experience cross-selling/up-selling *Ability to communicate, present and influence key stakeholders at all levels
Claremont Consulting Ltd Newcastle upon Tyne, UK
21/02/2019
Full time
Account Manager for Digital Software Company I am currently working with an innovative digital software organisation who are looking for an Account Manager to join their growing team managing some of their big prominent accounts. This is a permanent position that can be based in either London, Newcastle or York. Responsibilities: *Manage a number of high profile, prominent accounts *Lead point of contact for all matters specific to your accounts *Build and maintain strong, long-lasting client relationships *Look for opportunities to up sell or cross sell services *Develop trusted relationships with key accounts and stakeholders *Ensure timely and successful delivery of services and solutions according to customer needs *Reporting and tracking metrics (monthly/quarterly results etc.) *Deal with client requests or issues appropriately and escalate where necessary Experience required: *Previous experience working in an Account Management position for a software development firm doing web, mobile, and/or database *Ability to develop strong, long-lasting client relationships *Experience cross-selling/up-selling *Ability to communicate, present and influence key stakeholders at all levels
Claremont Consulting Ltd Milton Keynes, UK
20/02/2019
Full time
Salary: OTE £35,000 - £45,000, including a basic salary. Generous uncapped commission, Company car, Phone, Tablet, Fuel card, + Amazing benefits Please note it is essential to have a driving licence for this role. What you will do: A fantastic opportunity has become available to join our team as a Direct Sales Consultant. As a Direct Sales Consultant for the UK's leading security provider you will design bespoke smart home security system for customers in their homes. How you will do it: You will do this through attending customer generated appointments, as well as sourcing potential customers through self-generated business and referrals in a specific geographic area. Through the training we provide you with you will design and present the most relevant home security packages to your customers. From the moment you speak to both potential and existing customers you will build strong relationships with them to give them confidence, trust and peace of mind. What we look for: Confidence, resilience and most importantly a friendly and warm personality is essential for this role. You will enjoy speaking to different people every day and you will possess the ability to build strong relationships. You will manage your own diary and your own time which makes this a fantastic role for those looking for a flexible working life balance but in order to succeed in this you will need to be self-motivated and highly organised. You will also need to be persistent, resolute in focusing on results and able to set tough objectives, monitor progress and if necessary take corrective action. We would love you to have experience as a field sales consultant or as a sales consultant within a contact centre environment with a successful track record of achievements, however not essential as we will give you all the tools and training you need to succeed. Many of our high performers have come from a variety of different backgrounds and not all are sales. Don't be afraid to apply were happy to talk to you.
Claremont Consulting Ltd Maidstone, UK
20/02/2019
Contractor
Salary: OTE £35,000 - £45,000, including a basic salary. Generous uncapped commission, Company car, Phone, Tablet, Fuel card, + Amazing benefits Please note it is essential to have a driving licence for this role. What you will do: A fantastic opportunity has become available to join our team as a Direct Sales Consultant. As a Direct Sales Consultant for the UK's leading security provider you will design bespoke smart home security system for customers in their homes. How you will do it: You will do this through attending customer generated appointments, as well as sourcing potential customers through self-generated business and referrals in a specific geographic area. Through the training we provide you with you will design and present the most relevant home security packages to your customers. From the moment you speak to both potential and existing customers you will build strong relationships with them to give them confidence, trust and peace of mind. What we look for: Confidence, resilience and most importantly a friendly and warm personality is essential for this role. You will enjoy speaking to different people every day and you will possess the ability to build strong relationships. You will manage your own diary and your own time which makes this a fantastic role for those looking for a flexible working life balance but in order to succeed in this you will need to be self-motivated and highly organised. You will also need to be persistent, resolute in focusing on results and able to set tough objectives, monitor progress and if necessary take corrective action. We would love you to have experience as a field sales consultant or as a sales consultant within a contact centre environment with a successful track record of achievements, however not essential as we will give you all the tools and training you need to succeed. Many of our high performers have come from a variety of different backgrounds and not all are sales. Don't be afraid to apply were happy to talk to you.
Claremont Consulting Ltd Essex, UK
20/02/2019
Full time
Our client Our client is the UK's leading provider of fire, security and life safety systems for homes and businesses, offering 24/7 monitored burglar alarms, the latest smart security and lifestyle technology, CCTV systems, monitored smoke and carbon monoxide detectors and much more. Protecting homes and businesses across the UK & Ireland for over 150 years, they provide over 400,000 residential and small to medium business customers with round the clock protection, detection and peace of mind, keeping people, homes, business property and assets safe. Employing more than 1,000 dedicated and expertly trained Engineers to provide support around the clock ensuring that our security systems are working at all times. What you will do: An exciting opportunity has become available to join the company as a Commercial Sales Consultant. As the Commercial Sales Consultant you will drive new and extra works business from existing and new SME customers within a set geographical territory. You will manage circa of 500 SME accounts within a territory in line with the channel. You will respond to incoming enquiries and self-generate new business (new solutions or upgrades to services) from these accounts. You will also manage a select number of defined lead sources and to support new customer acquisition. How you will do it: You will do this through driving new and additional works from your existing customer accounts by building strong relationships with them. You will also source potential new customers through self-generated business and referrals in a specific geographic area. You will self-generate sales leads through networking, referrals and warm/cold calling execute the channel customer contact strategy. You will work closely with your new business colleagues to ensure a smooth handover of new customers into the business. What we look for: Essential The successful candidate will be a proven seller, adept at managing existing Customer relationships to drive growth for the business along with increased satisfaction for the Customer. He or she will be able to function independently but will also be able to leverage resources and engage with the operational departments to ensure high levels of customer service. He or she will understand the sales process from start to finish. Preferred You will be able to function independently but will also be able to leverage resources and engage with operational departments to ensure high levels of customer service. You will be able to demonstrate a successful track record of achievement. And will ideally have Industry and Standards experience.
Claremont Consulting Ltd Cambridge, UK
20/02/2019
Full time
Our client Our client is the UK's leading provider of fire, security and life safety systems for homes and businesses, offering 24/7 monitored burglar alarms, the latest smart security and lifestyle technology, CCTV systems, monitored smoke and carbon monoxide detectors and much more. Protecting homes and businesses across the UK & Ireland for over 150 years, they provide over 400,000 residential and small to medium business customers with round the clock protection, detection and peace of mind, keeping people, homes, business property and assets safe. Employing more than 1,000 dedicated and expertly trained Engineers to provide support around the clock ensuring that our security systems are working at all times. What you will do: An exciting opportunity has become available to join the company as a Commercial Sales Consultant. As the Commercial Sales Consultant you will drive new and extra works business from existing and new SME customers within a set geographical territory. You will manage circa of 500 SME accounts within a territory in line with the channel. You will respond to incoming enquiries and self-generate new business (new solutions or upgrades to services) from these accounts. You will also manage a select number of defined lead sources and to support new customer acquisition. How you will do it: You will do this through driving new and additional works from your existing customer accounts by building strong relationships with them. You will also source potential new customers through self-generated business and referrals in a specific geographic area. You will self-generate sales leads through networking, referrals and warm/cold calling execute the channel customer contact strategy. You will work closely with your new business colleagues to ensure a smooth handover of new customers into the business. What we look for: Essential The successful candidate will be a proven seller, adept at managing existing Customer relationships to drive growth for the business along with increased satisfaction for the Customer. He or she will be able to function independently but will also be able to leverage resources and engage with the operational departments to ensure high levels of customer service. He or she will understand the sales process from start to finish. Preferred You will be able to function independently but will also be able to leverage resources and engage with operational departments to ensure high levels of customer service. You will be able to demonstrate a successful track record of achievement. And will ideally have Industry and Standards experience.
Claremont Consulting Ltd London, UK
20/02/2019
Full time
* Membership Sales.* Lovely Location in London's West End.* * This role will be ideal for someone with upwards of one year's sales experience.* My client, due to expansion, is currently looking to recruit a further Membership Sales Executive for their small but very friendly team. The unique aspect of this role is that, whilst there is a big element of outbound calling, the nature of this client and their customer base means that nobody will resent you calling and there will be no unpleasant dialogues with prospects. The role is NOT based on contacting members of the public, the calls made are NOT cold and you will also benefit from a very, very quick sales cycle (upon making a successful contact) The offices are based just north of Oxford Street and it is a very easy commute from virtually everywhere and there are six different train stations within walking distance. The ideal candidate will have the following attributes - A good work ethic - The ability to make phone calls and speak to prospects - Commercial aware - Good initiative - IT aware - Able to plan own day (the role is not micro-managed) - Friendly and communicative - Motivated to earn very good commission (four figures in a month is very achievable) - Good team player The client is NOT a sales organisation and there is no undue and unfair pressure to hit unrealistic targets. The commission is very good and it is possible to start making a difference very early on. The service being sold is to a largely receptive audience and it is a delightful environment to work in. I know this to be true as I have a close relative working for this organisation and he loves it there. Please send your CV to me, Martin Warner, and I will get back to you ASAP
Claremont Consulting Ltd City of London, UK
18/02/2019
Full time
*Membership Sales. Lovely Location in London's West End.* My client, due to expansion, is currently looking to recruit a further Membership Sales Executive for their small but very friendly team. The unique aspect of this role is that, whilst there is a big element of outbound calling, the nature of this client and their customer base means that nobody will resent you calling and there will be no unpleasant dialogues with prospects. The role is NOT based on contacting members of the public, the calls made are NOT cold and you will also benefit from a very, very quick sales cycle (upon making a successful contact) The offices are based just north of Oxford Street and it is a very easy commute from virtually everywhere and there are six different train stations within walking distance. The ideal candidate will have the following attributes - A good work ethic - The ability to make phone calls and speak to prospects - Commercial aware - Good initiative - IT aware - Able to plan own day (the role is not micro-managed) - Friendly and communicative - Motivated to earn very good commission (four figures in a month is very achievable) - Good team player The client is NOT a sales organisation and there is no undue and unfair pressure to hit unrealistic targets. The commission is very good and it is possible to start making a difference very early on. The service being sold is to a largely receptive audience and it is a delightful environment to work in. I know this to be true as I have a close relative working for this organisation and he loves it there. Please send your CV to me, Martin Warner, and I will get back to you ASAP
Claremont Consulting Ltd City of London, UK
18/02/2019
Full time
*Membership Sales. Lovely Location in London's West End.* My client, due to expansion, is currently looking to recruit a further Membership Sales Executive for their small but very friendly team. The unique aspect of this role is that, whilst there is a big element of outbound calling, the nature of this client and their customer base means that nobody will resent you calling and there will be no unpleasant dialogues with prospects. The role is NOT based on contacting members of the public, the calls made are NOT cold and you will also benefit from a very, very quick sales cycle (upon making a successful contact) The offices are based just north of Oxford Street and it is a very easy commute from virtually everywhere and there are six different train stations within walking distance. The ideal candidate will have the following attributes - A good work ethic - The ability to make phone calls and speak to prospects - Commercial aware - Good initiative - IT aware - Able to plan own day (the role is not micro-managed) - Friendly and communicative - Motivated to earn very good commission (four figures in a month is very achievable) - Good team player The client is NOT a sales organisation and there is no undue and unfair pressure to hit unrealistic targets. The commission is very good and it is possible to start making a difference very early on. The service being sold is to a largely receptive audience and it is a delightful environment to work in. I know this to be true as I have a close relative working for this organisation and he loves it there. Please send your CV to me, Martin Warner, and I will get back to you ASAP
Claremont Consulting Ltd Manchester Central Library, St. Peter's Square, Manchester M2 5PD, UK
18/02/2019
Full time
How you will do it Support the design & development of standard planning models to support various business areas in delivery of performance targets. (Forecast models, Capacity Plans, Recruitment Plans, and Planning Packs etc.) To capture and understand the needs of internal/external departments for all aspects of forecasting, planning, resourcing, systems configuration and insight Reporting. Continually seek ways to improve supply and demand wastage through challenge and innovation and provide recommendations to the senior leadership team. Create accurate analytical and predictive models and effectively present them in readable format using visualisation methods. Create new reports which combine and summarise data from multiple sources to generate meaningful information, knowledge and insight. Creation and accountability of monthly, weekly, daily and interval level forecasting for all Front & Back Office Departments, ensuring variances are within tolerance. Empowering other roles to create their own analysis and reporting using available data and reporting tools - automation is a must. Creation and accountability for accurate headcount and recruitment planning for Field and Contact Centre Resource. Actively challenging the processes and techniques governing the work flow between forecasting, modelling and demand management by identifying areas for improvement based on market leading and proven methodology, communicating recommended resolutions and implementing these. Influence and guide senior managers across the business to assist with delivery and performance through detailed analysis and reporting. Maximise the use of workforce management tool to ensure that effective resource plans are developed. Define and document all relevant processes. The incumbent is expected to remain abreast of industry developments to ensure R&P capability remains aligned. Share best practise knowledge, support the development and deliver training within own area of subject matter expertise. Provide detailed analysis for "what if" scenarios. Manage the process and provide impact assessment of business changes. What we look for At least 3 years Contact Centre Planning & Forecasting experience. Must have experience of workforce management systems (ASPECT accredited user preferred) Full understanding and knowledge of end to end resource planning cycle incorporating Forecasting & Planning, Scheduling, Service Delivery and Management Information Change management capability Detailed knowledge of Telephony systems (Avaya) Field planning experience Familiarity of contact centre metrics and ability to adapt to market changes. Demonstrable knowledge of data spanning the following: ACD, IVR, WFM, Customer Satisfaction, Quality Monitoring, Excellent written and verbal communication skills Advanced excel skill (including VBA) Ability to translate complex data into management information Ideas orientated - analytical and intuitive and forms/conceives or resolves before acting Creative - can inspire, imaginative and inventive bringing new ides to the business Innovative - introduces or implements what is new or revolutionary Challenges the status quo in order to create continuous improvements Ability to negotiate and influence Accountable for own workload and is able to work using own initiative Aims to exceed expectations
Claremont Consulting Ltd Manchester Central Library, St. Peter's Square, Manchester M2 5PD, UK
18/02/2019
Full time
What you will do Based within our vibrant Customer Support Centre in Central Manchester, our Customer Service Advisors are the first point of contact for all of our ADT Security customers. Our customer service advisors support customers with everything from account queries to technical support. You will build relationships with customers and take ownership of all enquiries ensuring the service and support you provide is the very best available. Working within a team of experts where each member of staff is rewarded with on-going training, cross-skilling and fantastic career progression opportunities, you will become a product and brand expert enabling you to forge a lasting and rewarding future with a market-leading brand in a secure and expanding marketplace. How you will do it Following a comprehensive training program you will be fully equipped to take ownership of customer enquiries and will take pride in being an expert in your field and giving the very best customer service. You will provide customers with advice on how best to operate and test their security systems, arrange engineer visits and engage with other ADT and Johnson Controls departments where required.
Claremont Consulting Ltd Manchester Central Library, St. Peter's Square, Manchester M2 5PD, UK
18/02/2019
Full time
How you will do it Support the design & development of standard planning models to support various business areas in delivery of performance targets. (Forecast models, Capacity Plans, Recruitment Plans, and Planning Packs etc.) To capture and understand the needs of internal/external departments for all aspects of forecasting, planning, resourcing, systems configuration and insight Reporting. Continually seek ways to improve supply and demand wastage through challenge and innovation and provide recommendations to the senior leadership team. Create accurate analytical and predictive models and effectively present them in readable format using visualisation methods. Create new reports which combine and summarise data from multiple sources to generate meaningful information, knowledge and insight. Creation and accountability of monthly, weekly, daily and interval level forecasting for all Front & Back Office Departments, ensuring variances are within tolerance. Empowering other roles to create their own analysis and reporting using available data and reporting tools - automation is a must. Creation and accountability for accurate headcount and recruitment planning for Field and Contact Centre Resource. Actively challenging the processes and techniques governing the work flow between forecasting, modelling and demand management by identifying areas for improvement based on market leading and proven methodology, communicating recommended resolutions and implementing these. Influence and guide senior managers across the business to assist with delivery and performance through detailed analysis and reporting. Maximise the use of workforce management tool to ensure that effective resource plans are developed. Define and document all relevant processes. The incumbent is expected to remain abreast of industry developments to ensure R&P capability remains aligned. Share best practise knowledge, support the development and deliver training within own area of subject matter expertise. Provide detailed analysis for "what if" scenarios. Manage the process and provide impact assessment of business changes. What we look for At least 3 years Contact Centre Planning & Forecasting experience. Must have experience of workforce management systems (ASPECT accredited user preferred) Full understanding and knowledge of end to end resource planning cycle incorporating Forecasting & Planning, Scheduling, Service Delivery and Management Information Change management capability Detailed knowledge of Telephony systems (Avaya) Field planning experience Familiarity of contact centre metrics and ability to adapt to market changes. Demonstrable knowledge of data spanning the following: ACD, IVR, WFM, Customer Satisfaction, Quality Monitoring, Excellent written and verbal communication skills Advanced excel skill (including VBA) Ability to translate complex data into management information Ideas orientated - analytical and intuitive and forms/conceives or resolves before acting Creative - can inspire, imaginative and inventive bringing new ides to the business Innovative - introduces or implements what is new or revolutionary Challenges the status quo in order to create continuous improvements Ability to negotiate and influence Accountable for own workload and is able to work using own initiative Aims to exceed expectations
Claremont Consulting Ltd Manchester Central Library, St. Peter's Square, Manchester M2 5PD, UK
18/02/2019
Full time
What you will do Based within our vibrant Customer Support Centre in Central Manchester, our Customer Service Advisors are the first point of contact for all of our ADT Security customers. Our customer service advisors support customers with everything from account queries to technical support. You will build relationships with customers and take ownership of all enquiries ensuring the service and support you provide is the very best available. Working within a team of experts where each member of staff is rewarded with on-going training, cross-skilling and fantastic career progression opportunities, you will become a product and brand expert enabling you to forge a lasting and rewarding future with a market-leading brand in a secure and expanding marketplace. How you will do it Following a comprehensive training program you will be fully equipped to take ownership of customer enquiries and will take pride in being an expert in your field and giving the very best customer service. You will provide customers with advice on how best to operate and test their security systems, arrange engineer visits and engage with other ADT and Johnson Controls departments where required.