Elevate Direct

Elevate Direct 41, Barkston House, Croydon St, Leeds LS11 9RT, UK
18/08/2018
Contractor
Project Coordinator - Leeds This role is to be the primary business contact for the OneMD Health Care Compliance (HCC) program ensuring activities operate within the compliance system by providing guidance, solutions and approvals on the Fair Market Value and Transfer of Value to Health Care Professionals (HCPs) and to manage, where required, the contracting process for Health Care Professionals (HCPs)/Government Officials (GOs) engaged in OneMD EMEA activities. KEY RESPONSIBILITIES: * Provide guidance, solutions and approvals for OneMD EMEA activities in accordance with the HCC program * Process, review and validate business requests for approval * Report and escalate to management as needed * Align on key decisions with HCC Partners * Deliver ad hoc training on HCC Life to all staff where required * Ensure all activities undertaken by the business have all the required documents and approvals in place before events take place * Support testing, monitoring and auditing of the HCC program as needed and implement corrective actions as required *Provide guidance, solutions and approvals for OneMD contracts * Ascertain full justification and alignment with business strategy for contracts * Draft commercial contracts using a legal approved template * Liaise confidently and transparently with HCPs on all contractual and payment matters *Ensure that appropriate Evidence of Service documentation is obtained for HCP payments * Guide and advise local markets on the approval process of requesting the use of EMEA contracts * Maintain all necessary documentation relating to all stages of the process (auditable) * Act as the key point of contact for all stakeholders in relation to all event compliance, HCP contractual and payment matters SKILLS AND COMPTENCIES: * Customer focused * Flexible * Solutions driven and outcomes focused * Self-motivated * Excellent customer service and communication skills - with the ability to influence and develop tailored solutions * Ability to select the right communication channels to deliver quick results * Collaborating and engaging across functional boundaries *Ability to build strong working relationships globally * Solid organisational skills, including attention to detail and multitasking skills * Ability to work on own initiative and as part of a team * Logical and disciplined approach to record storage and maintenance activities * Ability to manage conflicts constructively *Good team worker, demonstrating loyalty and commitment to the organisation and team members EDUCATION AND EXPERIENCE: * Customer service experience * Health Care Industry Experience * Languages - An additional language would be beneficial Johnson & Johnson is an American multinational medical devices, pharmaceutical and consumer packaged goods manufacturer founded in 1886. This job with Johnson & Johnson is a temporary assignment and is being managed by Kelly Services on behalf of Johnson & Johnson. Successful candidates will be placed at the Johnson & Johnson assignment and managed by Kelly Services If you match these requirements, please apply in the normal way. Elevate will send you an email, please open, click and action that email and your application will be visible to the hiring organisation directly.
Elevate Direct Barnard Castle DL12, UK
18/08/2018
Contractor
Lab Analyst - GSK Bernard Castle - 5 month Contract - £14.88 per hour POTENTIAL CANDIDATE MUST NOT BE ALLERGIC TO CEPHALOSPORINS Must be able to carry out laboratory analysis and associated tasks as required, to support the laboratory team in order to provide an effective analytical service. Practice Good Manufacturing Practice and compliance with EHS regulations within the laboratory, ensuring these standards are maintained at all times. Maintain effective working relationships with section, customers and suppliers, and actively contribute to improvement initiatives within the laboratory group, and cross-functional teams. To develop technical skills and knowledge in order to support the laboratory team. To accurately record and check analytical data in compliance with local and company regulations. To generate and maintain own training records in order to show, analytical and procedural competence. Involvement in projects to support technical functions Work in a team with flexible approach and good communication skills Planning and organising required together with report writing. Additional information about the process POTENTIAL CANDIDATE MUST NOT BE ALLERGIC TO CEPHALOSPORINS If you match these requirements, please apply in the normal way. Elevate will send you an email, please open, click and action that email and your application will be visible to the hiring organisation directly.
Elevate Direct West Midlands, UK
17/08/2018
Contractor
Job Title: Project Lead/Coordinator Location: Coventry (Midlands) Position: Contract 4 months + (Mon-Fri) Salary: c£35 per hour (40 hrs/week) Our Client, an Iconic Global Automotive OEM, with cutting-edge facilities now requires an Experienced Project Lead/Coordinator to lead a new project to create a People Capability Framework for the organisation, which clearly details the core individual, leadership and technical expectations of people in their role, enabling clarity in recruitment and linkage to relevant learning assets, visibility of transferable skills and career progression opportunities. This project is currently piloting with a small number of business areas and this role provides project management and co-ordination support to the project, creating/formatting key documents and co-ordination of tasks to support the project leads to deliver. Key Responsibilities: Supporting project leads - updating key documents eg project plan, RAID log, progress summaries, closing down actions and coordinating meetings Supporting scoping and planning for continued future roll-out Leading work on formatting outputs from the framework into standardised job descriptions and technical interviews to be used by customers Collating materials to support customers use the new system eg user guides Coordinating SME's to map relevant learning to identified skills Setting up and co-ordinating sessions with business leads (aligning diaries, sending calendar invites, booking meeting rooms, liaising with stakeholders, sending pre-work) Co-ordinating user system testing (sending invites and user guides, sending reminders, checking completion, collating and analysing testing feedback) Addressing and resolving test user queries Any other ad-hoc duties as required Knowledge Skills & Experience Required: Excellent written, oral and interpersonal communication skills at all levels. Excellent organisational skills, including diary management Excellent Word, Excel and PowerPoint skills Experience creating and publishing content is an advantage Excellent attention to detail A flexible approach to changing priorities and requirements, resilient with a 'can-do' attitude and keen to learn new skills Time management - ability to prioritise workload and meet deadlines Ability to take ownership and accountability for tasks Team worker Key experience required: Considerable experience in a Project or Administrator/Coordinator role All respondents to this position must be eligible to live and work in the UK - we are unable to assist with the award of Visas or UK Work Permits. Application Process: Thank you for your interest. Your application will be reviewed by our Talent Resourcing Tea and you will be contacted if you have been successful in being shortlisted for the role If you match these requirements, please apply in the normal way. Elevate will send you an email, please open, click and action that email and your application will be visible to the hiring organisation directly.
Elevate Direct West Midlands, UK
17/08/2018
Contractor
Job Title: Project Lead/Coordinator Location: Coventry (Midlands) Position: Contract 4 months + (Mon-Fri) Salary: c£35 per hour (40 hrs/week) Our Client, an Iconic Global Automotive OEM, with cutting-edge facilities now requires an Experienced Project Lead/Coordinator to lead a new project to create a People Capability Framework for the organisation, which clearly details the core individual, leadership and technical expectations of people in their role, enabling clarity in recruitment and linkage to relevant learning assets, visibility of transferable skills and career progression opportunities. This project is currently piloting with a small number of business areas and this role provides project management and co-ordination support to the project, creating/formatting key documents and co-ordination of tasks to support the project leads to deliver. Key Responsibilities: Supporting project leads - updating key documents eg project plan, RAID log, progress summaries, closing down actions and coordinating meetings Supporting scoping and planning for continued future roll-out Leading work on formatting outputs from the framework into standardised job descriptions and technical interviews to be used by customers Collating materials to support customers use the new system eg user guides Coordinating SME's to map relevant learning to identified skills Setting up and co-ordinating sessions with business leads (aligning diaries, sending calendar invites, booking meeting rooms, liaising with stakeholders, sending pre-work) Co-ordinating user system testing (sending invites and user guides, sending reminders, checking completion, collating and analysing testing feedback) Addressing and resolving test user queries Any other ad-hoc duties as required Knowledge Skills & Experience Required: Excellent written, oral and interpersonal communication skills at all levels. Excellent organisational skills, including diary management Excellent Word, Excel and PowerPoint skills Experience creating and publishing content is an advantage Excellent attention to detail A flexible approach to changing priorities and requirements, resilient with a 'can-do' attitude and keen to learn new skills Time management - ability to prioritise workload and meet deadlines Ability to take ownership and accountability for tasks Team worker Key experience required: Considerable experience in a Project or Administrator/Coordinator role All respondents to this position must be eligible to live and work in the UK - we are unable to assist with the award of Visas or UK Work Permits. Application Process: Thank you for your interest. Your application will be reviewed by our Talent Resourcing Tea and you will be contacted if you have been successful in being shortlisted for the role If you match these requirements, please apply in the normal way. Elevate will send you an email, please open, click and action that email and your application will be visible to the hiring organisation directly.
Elevate Direct 41, Barkston House, Croydon St, Leeds LS11 9RT, UK
17/08/2018
Contractor
Project Coordinator - Leeds This role is to be the primary business contact for the OneMD Health Care Compliance (HCC) program ensuring activities operate within the compliance system by providing guidance, solutions and approvals on the Fair Market Value and Transfer of Value to Health Care Professionals (HCPs) and to manage, where required, the contracting process for Health Care Professionals (HCPs)/Government Officials (GOs) engaged in OneMD EMEA activities. KEY RESPONSIBILITIES: * Provide guidance, solutions and approvals for OneMD EMEA activities in accordance with the HCC program * Process, review and validate business requests for approval * Report and escalate to management as needed * Align on key decisions with HCC Partners * Deliver ad hoc training on HCC Life to all staff where required * Ensure all activities undertaken by the business have all the required documents and approvals in place before events take place * Support testing, monitoring and auditing of the HCC program as needed and implement corrective actions as required *Provide guidance, solutions and approvals for OneMD contracts * Ascertain full justification and alignment with business strategy for contracts * Draft commercial contracts using a legal approved template * Liaise confidently and transparently with HCPs on all contractual and payment matters *Ensure that appropriate Evidence of Service documentation is obtained for HCP payments * Guide and advise local markets on the approval process of requesting the use of EMEA contracts * Maintain all necessary documentation relating to all stages of the process (auditable) * Act as the key point of contact for all stakeholders in relation to all event compliance, HCP contractual and payment matters SKILLS AND COMPTENCIES: * Customer focused * Flexible * Solutions driven and outcomes focused * Self-motivated * Excellent customer service and communication skills - with the ability to influence and develop tailored solutions * Ability to select the right communication channels to deliver quick results * Collaborating and engaging across functional boundaries *Ability to build strong working relationships globally * Solid organisational skills, including attention to detail and multitasking skills * Ability to work on own initiative and as part of a team * Logical and disciplined approach to record storage and maintenance activities * Ability to manage conflicts constructively *Good team worker, demonstrating loyalty and commitment to the organisation and team members EDUCATION AND EXPERIENCE: * Customer service experience * Health Care Industry Experience * Languages - An additional language would be beneficial Johnson & Johnson is an American multinational medical devices, pharmaceutical and consumer packaged goods manufacturer founded in 1886. This job with Johnson & Johnson is a temporary assignment and is being managed by Kelly Services on behalf of Johnson & Johnson. Successful candidates will be placed at the Johnson & Johnson assignment and managed by Kelly Services If you match these requirements, please apply in the normal way. Elevate will send you an email, please open, click and action that email and your application will be visible to the hiring organisation directly.
Elevate Direct Barnard Castle DL12, UK
17/08/2018
Contractor
Lab Analyst - GSK Bernard Castle - 5 month Contract - £14.88 per hour POTENTIAL CANDIDATE MUST NOT BE ALLERGIC TO CEPHALOSPORINS Must be able to carry out laboratory analysis and associated tasks as required, to support the laboratory team in order to provide an effective analytical service. Practice Good Manufacturing Practice and compliance with EHS regulations within the laboratory, ensuring these standards are maintained at all times. Maintain effective working relationships with section, customers and suppliers, and actively contribute to improvement initiatives within the laboratory group, and cross-functional teams. To develop technical skills and knowledge in order to support the laboratory team. To accurately record and check analytical data in compliance with local and company regulations. To generate and maintain own training records in order to show, analytical and procedural competence. Involvement in projects to support technical functions Work in a team with flexible approach and good communication skills Planning and organising required together with report writing. Additional information about the process POTENTIAL CANDIDATE MUST NOT BE ALLERGIC TO CEPHALOSPORINS If you match these requirements, please apply in the normal way. Elevate will send you an email, please open, click and action that email and your application will be visible to the hiring organisation directly.
Elevate Direct Inverness, UK
17/08/2018
Contractor
Clinical Research Associate - Inverness - £23 - £26 Per Hour - 12 Months Provide support to the implementation of the clinical research operations programme for the LifeScan Scotland Clinical Operations Franchise in accordance with all applicable regulations for Medical Devices. Plan & implement a programme of monitoring for all international regulatory and other clinical research studies and maintain the highest ethical, clinical and scientific standards ensuring both the safety and well being of all trial participants, and good/rigorous scientific practice. JOB SPECIFICATIONS * 1st Degree in Life Sciences, Health Sciences or related field to Biomedical Engineering or equivalent combination of education and experience. *Experience of clinical trials management in a medical company preferably with medical devices. * Knowledge of clinical study design and management. * Relevant experience in implementation of clinical research studies. * Working knowledge of international regulatory requirements applicable to clinical research. * Awareness of research ethics. *Instrumental in meeting departmental objectives. *Must be highly responsible and capable of seeing each project to its conclusion. KEY TASKS * Provide support to Clinical Operations for agreed projects by monitoring and reporting on studies progress in accordance with all Corporate and Statutory requirements to agreed timescales. * Maintain the highest ethical, clinical and scientific standards ensuring both the safety and well being of all trial participants and good/rigorous scientific practice. * Keep abreast of international legislation and other requirements concerning clinical research. * Prepare and submit submissions or amendments for the approval of clinical investigations to regulatory authorities and ethics committees. * Assist in the preparation of consent documentation where required for the proper scientific evaluation of new or existing products in accordance with all ethical and regulatory requirements for Medical Devices in respect of applicable European and International Medical Devices Regulations. * Monitor defined clinical studies in accordance with Good Clinical Practice requirements and provide regular feedback to company personnel on the progress of trials. * Administer the inventory of Investigational Products and control the issue of investigational products to approved sites where necessary. * Participate in project teams and build relationships with investigators, regulatory bodies and appropriate company personnel as required regarding clinical research issues, working as directed by Clinical Operations team management. * Maintain compliance with Company SOPs. * Maintain a high standard of housekeeping and filing accuracy. Additional information about the process Johnson & Johnson is an American multinational medical devices, pharmaceutical and consumer packaged goods manufacturer founded in 1886. This job with Johnson & Johnson is a temporary assignment and is being managed by Kelly Services on behalf of Johnson & Johnson. Successful candidates will be placed at the Johnson & Johnson assignment and managed by Kelly Services If you match these requirements, please apply in the normal way. Elevate will send you an email, please open, click and action that email and your application will be visible to the hiring organisation directly.
Elevate Direct 8 Amalgamated Dr, Brentford TW8 9EX, UK
17/08/2018
Contractor
Delivery Manager GSK House, Brentford 6-month contract Up to £310 per day Purpose: The Consumer Relations department handles all enquiries and complaints which includes reports of Adverse Events, Medical Information questions, quality, advertising and marketing related enquiries and complaints received from healthcare professionals/consumers/trade/environmental health and trading standards relating to Consumer Healthcare products across multiple channels of communications. These enquiries are addressed via a team of outsourced front line advisors, who are trained, managed, mentored, and coached by GSK to deliver outstanding consumer experience. The CR Service Delivery manager for Northern Europe would cover mainly activates to support our priority market UK with additional supporting role for Nordics and BeNeLux. The role would be responsible for: Delivery of compliant consumer service at Area Level with focus on customer service Embedding voice of consumer in the organization to drive marketing & promotional campaigns, product improvement, product innovation informed by consumer feedback and needs, Delivery of ad-hoc projects ranging from creating consumer relations teams to increasing scope of services for example launching additional channels/methods of communication Job Content/Responsibility: Operational - Delivery of exceptional consumer service requires attention to detail and ability to establish and manage following: Working closely with 3rd party hub management team in driving high level of consumer service and satisfaction 3rd party Workforce management - ensure agents have appropriate levels of training and support in hubs with access to relevant material and information Any knowledge and skill gaps are identified and filled by organizing appropriate training sessions with local leads and hub teams for example market brand managers, quality or safety teams etc High level of awareness of company compliance & regulatory requirements are understood and are followed by all hub agents Conduct regular audit activity on quality and service Management of crises and issues with appropriate and timely escalations Potential product issues, difficult interactions with threatening customers, potential legal issues or issues likely to result in media attention are escalated as appropriate The point of reference for the team for all difficult or threatening consumer interactions. In times of crisis work with the Medical Affairs Manager to establish process for addressing issues Responsibility for developing and maintaining the use of new technology at country level - including the efficient and effective use of CRM application and other IT systems - continuous process improvement and training. Attendance at any local internal committees to assess product quality complaints and consumer interest are appropriately represented Embed culture in hubs and LOC's of consumer first' and drive the vision of one team' across hubs and LOC's Maintain performance of hub in line with all agreed KPI's Take responsibility for briefing the management of any potential issue through appropriate channels Consumer Experience Management to embed voice of consumer within the organization requires management of following aspects: Relationship Building- with focus on priority markets to ensure country leadership team, and respective functions are fully aware of consumer relations offering and utilize it to drive objective of embedding voice of consumer Seeking opportunities to support marketing + promotional campaigns at LOC level based on consumer feedback, drive positive brand sentiment and build share of voice at the country level Reporting & Insights - consumer feedback and insight is shared at relevant country & brand level to drive action ie consumer engagement or change in organization practices Work closely with Consumer Relations Analytics team to produce meaningful insights for local business Social and Digital Presence- This role will establish consumer relations technology such as listening lab and Real Time consumer feedback dashboards at LOC level Project management: From time to time consumer feedback will drive medium to large size projects and initiatives that will need to be established and completed by working closely with multiple stakeholders. Setting up consumer relations infrastructure in new markets or expanding current offering to service more products and channels by working closely with the country teams, Program management teams and Regional Lead for consumer relations The expectation of the successful candidate will be to deliver a world class consumer service through our outsourced consumer relations teams, with consumer contacts monitored, trended and analysed, with appropriate actions driven. Travel: There is some travel to be expected but this would not be more than 10% of the time. BASIC QUALIFICATIONS: Educated to Degree level or higher ideally within business communications or a related field - can consider a science background with industry experience ie medical information Demonstrate a high level of understanding and appreciation of customer service delivery - previous experience of being within such a role or managing a consumer services team would be highly desirable Communication: Excellent oral and written communication skills in English, this role will also be covering the Northern Europe markets of Nordics and BeNeLux hence ability to speak another language would be an advantage. Be able to read and interpret regulated documents such as standard operating procedures. The candidate would be expected to act as a point for escalation for UK consumers. System/Computer Skills: User of social media channels with active accounts (eg Facebook, Twitter, Instagram, etc.) User of digital and smart devices (eg smartphones, tablets, and other smart devices) High level of understanding of new and upcoming technology would be required Skills: Passion for people and customer service is must, Result-oriented, Multitasking, Persuasive, Precision, customer focus, problem solver, Process oriented, excellent time and process management skills, critical thinking and comprehension skills, scientific and product knowledge, strong data integrity, and attention to detail. Must be a team player and able to manage own time effectively. PREFERRED QUALIFICATIONS: Previous experience gained within a communications or a brand manager role at senior level would be advantageous within a healthcare or a pharmaceutical organization. Proficiency in social/digital media related customer service will be considered a plus If you match these requirements, please apply in the normal way. Elevate will send you an email, please open, and action that email and your application will be visible to the hiring organisation directly.
Elevate Direct Inverness, UK
16/08/2018
Contractor
Clinical Research Associate - Inverness - £23 - £26 Per Hour - 12 Months Provide support to the implementation of the clinical research operations programme for the LifeScan Scotland Clinical Operations Franchise in accordance with all applicable regulations for Medical Devices. Plan & implement a programme of monitoring for all international regulatory and other clinical research studies and maintain the highest ethical, clinical and scientific standards ensuring both the safety and well being of all trial participants, and good/rigorous scientific practice. JOB SPECIFICATIONS * 1st Degree in Life Sciences, Health Sciences or related field to Biomedical Engineering or equivalent combination of education and experience. *Experience of clinical trials management in a medical company preferably with medical devices. * Knowledge of clinical study design and management. * Relevant experience in implementation of clinical research studies. * Working knowledge of international regulatory requirements applicable to clinical research. * Awareness of research ethics. *Instrumental in meeting departmental objectives. *Must be highly responsible and capable of seeing each project to its conclusion. KEY TASKS * Provide support to Clinical Operations for agreed projects by monitoring and reporting on studies progress in accordance with all Corporate and Statutory requirements to agreed timescales. * Maintain the highest ethical, clinical and scientific standards ensuring both the safety and well being of all trial participants and good/rigorous scientific practice. * Keep abreast of international legislation and other requirements concerning clinical research. * Prepare and submit submissions or amendments for the approval of clinical investigations to regulatory authorities and ethics committees. * Assist in the preparation of consent documentation where required for the proper scientific evaluation of new or existing products in accordance with all ethical and regulatory requirements for Medical Devices in respect of applicable European and International Medical Devices Regulations. * Monitor defined clinical studies in accordance with Good Clinical Practice requirements and provide regular feedback to company personnel on the progress of trials. * Administer the inventory of Investigational Products and control the issue of investigational products to approved sites where necessary. * Participate in project teams and build relationships with investigators, regulatory bodies and appropriate company personnel as required regarding clinical research issues, working as directed by Clinical Operations team management. * Maintain compliance with Company SOPs. * Maintain a high standard of housekeeping and filing accuracy. Additional information about the process Johnson & Johnson is an American multinational medical devices, pharmaceutical and consumer packaged goods manufacturer founded in 1886. This job with Johnson & Johnson is a temporary assignment and is being managed by Kelly Services on behalf of Johnson & Johnson. Successful candidates will be placed at the Johnson & Johnson assignment and managed by Kelly Services If you match these requirements, please apply in the normal way. Elevate will send you an email, please open, click and action that email and your application will be visible to the hiring organisation directly.
Elevate Direct 8 Amalgamated Dr, Brentford TW8 9EX, UK
16/08/2018
Contractor
Delivery Manager GSK House, Brentford 6-month contract Up to £310 per day Purpose: The Consumer Relations department handles all enquiries and complaints which includes reports of Adverse Events, Medical Information questions, quality, advertising and marketing related enquiries and complaints received from healthcare professionals/consumers/trade/environmental health and trading standards relating to Consumer Healthcare products across multiple channels of communications. These enquiries are addressed via a team of outsourced front line advisors, who are trained, managed, mentored, and coached by GSK to deliver outstanding consumer experience. The CR Service Delivery manager for Northern Europe would cover mainly activates to support our priority market UK with additional supporting role for Nordics and BeNeLux. The role would be responsible for: Delivery of compliant consumer service at Area Level with focus on customer service Embedding voice of consumer in the organization to drive marketing & promotional campaigns, product improvement, product innovation informed by consumer feedback and needs, Delivery of ad-hoc projects ranging from creating consumer relations teams to increasing scope of services for example launching additional channels/methods of communication Job Content/Responsibility: Operational - Delivery of exceptional consumer service requires attention to detail and ability to establish and manage following: Working closely with 3rd party hub management team in driving high level of consumer service and satisfaction 3rd party Workforce management - ensure agents have appropriate levels of training and support in hubs with access to relevant material and information Any knowledge and skill gaps are identified and filled by organizing appropriate training sessions with local leads and hub teams for example market brand managers, quality or safety teams etc High level of awareness of company compliance & regulatory requirements are understood and are followed by all hub agents Conduct regular audit activity on quality and service Management of crises and issues with appropriate and timely escalations Potential product issues, difficult interactions with threatening customers, potential legal issues or issues likely to result in media attention are escalated as appropriate The point of reference for the team for all difficult or threatening consumer interactions. In times of crisis work with the Medical Affairs Manager to establish process for addressing issues Responsibility for developing and maintaining the use of new technology at country level - including the efficient and effective use of CRM application and other IT systems - continuous process improvement and training. Attendance at any local internal committees to assess product quality complaints and consumer interest are appropriately represented Embed culture in hubs and LOC's of consumer first' and drive the vision of one team' across hubs and LOC's Maintain performance of hub in line with all agreed KPI's Take responsibility for briefing the management of any potential issue through appropriate channels Consumer Experience Management to embed voice of consumer within the organization requires management of following aspects: Relationship Building- with focus on priority markets to ensure country leadership team, and respective functions are fully aware of consumer relations offering and utilize it to drive objective of embedding voice of consumer Seeking opportunities to support marketing + promotional campaigns at LOC level based on consumer feedback, drive positive brand sentiment and build share of voice at the country level Reporting & Insights - consumer feedback and insight is shared at relevant country & brand level to drive action ie consumer engagement or change in organization practices Work closely with Consumer Relations Analytics team to produce meaningful insights for local business Social and Digital Presence- This role will establish consumer relations technology such as listening lab and Real Time consumer feedback dashboards at LOC level Project management: From time to time consumer feedback will drive medium to large size projects and initiatives that will need to be established and completed by working closely with multiple stakeholders. Setting up consumer relations infrastructure in new markets or expanding current offering to service more products and channels by working closely with the country teams, Program management teams and Regional Lead for consumer relations The expectation of the successful candidate will be to deliver a world class consumer service through our outsourced consumer relations teams, with consumer contacts monitored, trended and analysed, with appropriate actions driven. Travel: There is some travel to be expected but this would not be more than 10% of the time. BASIC QUALIFICATIONS: Educated to Degree level or higher ideally within business communications or a related field - can consider a science background with industry experience ie medical information Demonstrate a high level of understanding and appreciation of customer service delivery - previous experience of being within such a role or managing a consumer services team would be highly desirable Communication: Excellent oral and written communication skills in English, this role will also be covering the Northern Europe markets of Nordics and BeNeLux hence ability to speak another language would be an advantage. Be able to read and interpret regulated documents such as standard operating procedures. The candidate would be expected to act as a point for escalation for UK consumers. System/Computer Skills: User of social media channels with active accounts (eg Facebook, Twitter, Instagram, etc.) User of digital and smart devices (eg smartphones, tablets, and other smart devices) High level of understanding of new and upcoming technology would be required Skills: Passion for people and customer service is must, Result-oriented, Multitasking, Persuasive, Precision, customer focus, problem solver, Process oriented, excellent time and process management skills, critical thinking and comprehension skills, scientific and product knowledge, strong data integrity, and attention to detail. Must be a team player and able to manage own time effectively. PREFERRED QUALIFICATIONS: Previous experience gained within a communications or a brand manager role at senior level would be advantageous within a healthcare or a pharmaceutical organization. Proficiency in social/digital media related customer service will be considered a plus If you match these requirements, please apply in the normal way. Elevate will send you an email, please open, and action that email and your application will be visible to the hiring organisation directly.
Elevate Direct Gaydon, Warwick CV35, UK
16/08/2018
Contractor
This role will report to the Sponsorship & Partnerships Manager. Project management of UK sponsorship contracts on a day-to-day basis to ensure the optimum leverage of sponsorship assets, fully integrated into the broader brand/product communications strategy. These include Rugby (Premiership Rugby, Hitz and Bath Rugby Club), Tennis (Wimbledon and David Lloyd) and Formula E when appropriate. Expectations of the role are: Driving integration of the UK sponsorship portfolio in conjunction with the Global Sponsorship team so we can provide best practice examples for other markets to replicate. Working with internal and external stakeholders to deliver maximum value from ticket and hospitality right surrounding sponsorship portfolio. Responsibility for day-to-day management of sponsorship activation results data, and inputting this into measurement scorecard. Responsibility for day-to-day management of the sponsorship budget including raising shopping carts, approving invoices, internal re-charges and monthly finance reviews. Assessment of new sponsorship enquiries against sponsorship strategy and wider business objectives, and handling them in an appropriate manner. Facilitation and activation of brand partnership relationships. If you match these requirements, please apply in the normal way. Elevate will send you an email, please open, click and action that email and your application will be visible to the hiring organisation directly.
Elevate Direct Manchester Central Library, St. Peter's Square, Manchester M2 5PD, UK
15/08/2018
Contractor
Senior Team Administrator/PA Manchester 6 months ASAP Start My high profile banking Client is currently recruiting for a Senior Team Administrator to work in their Manchester Office for an initial 6 month contract. From the moment you join our team, you will be immersed into the workplace, helping and contributing to the delivery of real differences and real benefits supporting the organisation and our clients. You will be able to learn, grow and excel alongside some of our most experienced business change and development people within the organisation. The role: No 2 days will be the same, You will be a valued member and the main point of contact for teams in the UK and Abroad who seek or need advise around Governance and procurement. You will also support the Hiring manager and other Senior Managers with day to day Admin where by good planning and organisational skills will be required. Duties include but are not limited to, Diary management, Travel and Expenses advise and management, Events management including room bookings, technology organisation, arranging Video Conferences. We need someone who will Feel confident in holding colleagues to deadlines and challenging when appropriate. Have patience be resilient and understanding of others and their needs. Suggest, own and deliver enhancements to our ways of working with the support from your team. Be self motivation Have a passion for organisation and delivery. Be enthusiastic about your brand and strive to constantly learn and improve. Be capable, confident and flexible, no two days are the same. Essential skills and experience Microsoft Office knowledge, specifically excel and Powerpoint. Strong Senior Stakeholder Management Proven Communication Skills, both written and oral. Excellent customer service skills Research skills - Ability to identify process improvements Attention to detail. Proven experience of people organisation Nice to have: Confluence and Sharepoint knowledge In return, we will Provide you with interesting and complex problems for you to solve. Support you in building a career path specifically for you.  If you have not received a response within a 48 hour period, please assume that you have been unsuccessful on this occasion. If you match these requirements, please apply in the normal way. Elevate will send you an email, please open, click and action that email and your application will be visible to the hiring organisation directly.
Elevate Direct West Midlands, UK
15/08/2018
Contractor
Senior Finance Analyst - Coventry - £25 - £30 Per Hour - 6 months This role is to Support Manufacturing Capital Projects. Specifically to manage actuals reporting and forecast cadence, producing accurate information from a variety of different sources. Key focus on Management of the Fixed Asset Register risk, including accelerated depreciation reviews. Lead role in the Capital Investment team for Audit, SOX and Internal Control requirements. Owner of Capital Investment team metrics, KPI's and SLA's. PC literate and competent with Microsoft Office packages (Excel, PowerPoint, and Word). Good attention to detail, strong analytical skills. Ability to work under pressure and manage a variety of tasks to tight timeframes. Ability to influence senior stakeholders. Experience required: Confident and self-motivated. Experience of reporting and financial consolidation activity, including KPI/Metrics/SLA. Knowledge of Capital accounting and associated reporting/recording in the financial accounts. Management of risk relating to fixed assets in large company environment. Desirable Experience & Qualifications: Degree preferable but not essential, Qualified Accountant preferred Additional information about the process Focused individual - who will be able to work with limited management to get tasks and activities completed. If you match these requirements, please apply in the normal way. Elevate will send you an email, please open, click and action that email and your application will be visible to the hiring organisation directly.
Elevate Direct Barnard Castle DL12, UK
15/08/2018
Contractor
Stability Analyst - (GSK) Contract Length: 6 months Location: GSK Barnard Castle - County Durham Pay: £15.06 to £16.73 per hour To undertake the testing of GlaxoSmithKline (UK) Global Manufacturing and Supply (GSK (UK) GMS) products using the assigned authorised techniques, methods and procedures to the agreed time scales. The production of valid stability testing data, in accordance with Company Policy and legislative compliance to agreed time scales. To review data generated from the testing undertaken and make recommendations to Team Manager. To work in compliance with company standards. To carry out peer checking of analytical test documentation. To maintain high standards of Health and Safety (H&S) and Good Control of Laboratory Practice (GCLP) in all aspects of laboratory operations. To carry out routine equipment maintenance and calibration of laboratory equipment following approved methods and procedures on assigned pieces of equipment To review data generated from testing and make recommendations to Team Manager. All OOS and Atypical data and results to be brought to the Team Managers attention on day of discovery or within 24 hours. Laboratory investigations, contribute to the design, implementation and completion. Compliance with company standards. All aspects of work, performance and behaviour to comply with company and divisional policies, guidelines and procedures. To carry out routine duties in the laboratory. Carry out routine duties as allocated by Team Manager. Allocated duties to be carried out to quality measures and time scales. Production of draft methods, SOP's and worksheets for review by Team Manager. All documents to be accurate and compliant with procedures or guidelines. REQUIRED : 6 months Lab Experience Graduates and under-grads accepted Starting rate £15.06 per hour, will increase to £16.73 per hour once trained Interested candidates should submit their CVs in the first instance. If you match these requirements, please apply in the normal way. Elevate will send you an email, please open, click and action that email and your application will be visible to the hiring organisation directly.
Elevate Direct Barnard Castle DL12, UK
15/08/2018
Contractor
Stability Analyst - (GSK) Contract Length: 6 months Location: GSK Barnard Castle - County Durham Pay: £15.06 to £16.73 per hour To undertake the testing of GlaxoSmithKline (UK) Global Manufacturing and Supply (GSK (UK) GMS) products using the assigned authorised techniques, methods and procedures to the agreed time scales. The production of valid stability testing data, in accordance with Company Policy and legislative compliance to agreed time scales. To review data generated from the testing undertaken and make recommendations to Team Manager. To work in compliance with company standards. To carry out peer checking of analytical test documentation. To maintain high standards of Health and Safety (H&S) and Good Control of Laboratory Practice (GCLP) in all aspects of laboratory operations. To carry out routine equipment maintenance and calibration of laboratory equipment following approved methods and procedures on assigned pieces of equipment To review data generated from testing and make recommendations to Team Manager. All OOS and Atypical data and results to be brought to the Team Managers attention on day of discovery or within 24 hours. Laboratory investigations, contribute to the design, implementation and completion. Compliance with company standards. All aspects of work, performance and behaviour to comply with company and divisional policies, guidelines and procedures. To carry out routine duties in the laboratory. Carry out routine duties as allocated by Team Manager. Allocated duties to be carried out to quality measures and time scales. Production of draft methods, SOP's and worksheets for review by Team Manager. All documents to be accurate and compliant with procedures or guidelines. REQUIRED : 6 months Lab Experience Graduates and under-grads accepted Starting rate £15.06 per hour, will increase to £16.73 per hour once trained Interested candidates should submit their CVs in the first instance. If you match these requirements, please apply in the normal way. Elevate will send you an email, please open, click and action that email and your application will be visible to the hiring organisation directly.
Elevate Direct Ware SG12, UK
14/08/2018
Contractor
Category Manager We are looking for a injection moulding/tooling expert to lead CAPEX Lifecycle Extension and Value for Money Assessment at our Injection Moulding Suppliers. There is currently no one within Global Devices Procurement with the technical expertise to challenge the quotations from the suppliers. The Ellipta Value for Money Assessment carried out by technical highlights that is unlikely that the CAPEX refurbishments that GSK invest in, are Value for Money. There is significant potential for cost avoidance. Based on the experience with the Ellipta Value for Money Assessment we expect to receive a 5-10% cost avoidance for CAPEX refurbishments within Global Devices. As well as this the other benefits include: Challenging suppliers should improve behaviours Create better discipline for refurbishment of tools at suppliers Build confidence in our tooling spending and foster trust internally and with suppliers Full detail will be provided if successfully shortlisted for the role. CVs must be submitted in the first instance. The deadline for CVs accepted and reviewed is 16.08.18 at 1pm. If you match these requirements, please apply in the normal way. Elevate will send you an email, please open, click and action that email and your application will be visible to the hiring organisation directly.
Elevate Direct Ware SG12, UK
14/08/2018
Contractor
Category Manager We are looking for a injection moulding/tooling expert to lead CAPEX Lifecycle Extension and Value for Money Assessment at our Injection Moulding Suppliers. There is currently no one within Global Devices Procurement with the technical expertise to challenge the quotations from the suppliers. The Ellipta Value for Money Assessment carried out by technical highlights that is unlikely that the CAPEX refurbishments that GSK invest in, are Value for Money. There is significant potential for cost avoidance. Based on the experience with the Ellipta Value for Money Assessment we expect to receive a 5-10% cost avoidance for CAPEX refurbishments within Global Devices. As well as this the other benefits include: Challenging suppliers should improve behaviours Create better discipline for refurbishment of tools at suppliers Build confidence in our tooling spending and foster trust internally and with suppliers Full detail will be provided if successfully shortlisted for the role. CVs must be submitted in the first instance. The deadline for CVs accepted and reviewed is 16.08.18 at 1pm. If you match these requirements, please apply in the normal way. Elevate will send you an email, please open, click and action that email and your application will be visible to the hiring organisation directly.
Elevate Direct 100 Long Avenue, Uxbridge UB10 0EQ, UK
14/08/2018
Contractor
Marketing Approvals Coordinator - Uxbridge - £200 - £330 Per Day - 3 Months Marketing Approvals Coordinator GSK Stockley Park 3 Month Contract Pay: Up to £330 per day 1. Lead and manage Prescribing Information changes and updates to Respiratory Marketing Materials Update materials with new PI and progress through to certification and implementation with field colleagues. Project manage the PI changes across the respiratory portfolio to ensure that the PI's are updated in line with timelines and in line with ABPI/GSK guidelines: o Agree finalized list of affected items with Respiratory brand teams. o Phased approach to material updates based on prioritized order with clear timelines for delivery o Communication with field team on phases & timelines o Manage the recall process including comms to SR/KAM team o Manage items through FDA including stakeholder engagement with commercial/medical signatories o Liaise with DC team to manage update of files in line with project plan o Manage items through zinc certification process o Manage impact on toolbox items with the operations including working with Xerox to ensure updated print materials are replaced on toolbox ASAP following update o Lead communication process across respiratory directorate o Provide visibility of performance vs. key KPIs 2. Support the marketing activities of the wider-team as required. Examples may include: Promotional Meeting Process, slide reviews and approval (certification), communications Portfolio material certification, stock management, reordering and payment Team email inbox management and distribution across the team Experience required: Brand marketing experience Project Management/ability to handle multiple requests Stakeholder management Methodical, disciplined & calm approach Enjoys managing processes, quality & compliance important Excellent communication skills - written and verbal Experience working in or with the field team Awareness of marketing processes, including medical alignment, FDAs, Zinc Experience with working across senior leaders and Matrix teams Additional information about the process Interested candidates should submit their CVs in the first instance. Further information can be obtained from Abbas. If you match these requirements, please apply in the normal way. Elevate will send you an email, please open, click and action that email and your application will be visible to the hiring organisation directly.