Resource Management

Resource Management Bath, UK
17/08/2018
Full time
Client Support Administrator Bath (central) Salary: £20,000 - £25,000 depending on experience Benefits: (28 days holiday + bank holiday, pension, annual bonus) Our clients platform division is a growing, successful business and one of the largest employers in central Bath. Their investment platform is used by financial advisers to manage their clients' money and has grown into an award winning, flexible and transparent service that allows both advisers and investors view and manage their investment portfolios in one place online. Their business continues to grow rapidly and it is an open, honest and dynamic place to work. It's an exciting time to join them as they enter their next phase of growth. The company offers a competitive benefits package (including 28 days holiday and the option to buy more) and a culture that puts its customers at the heart of everything they do. An excellent opportunity has arisen for someone to establish themselves in this growing industry by joining the business within their Client Services Administration team This is a varied and challenging role in which you will either be dealing with requests for information from corporate customers, liaising with various clients, Financial Advisors and Financial Planning businesses on a daily basis or you will be processing and uploading new applications or more detailed Back Office administrative duties focussing on either pensions, investment accounts or other wealth management products. Required knowledge, skills and experience: Experience within a similar client focussed office support role or educated to degree level Excellent communication skills both written and verbal High level of attention to detail This is a fantastic opportunity to join an expanding organisation that will provide long term training and development potential To apply, please use the 'Apply Online' link below
Resource Management Guildford, UK
17/08/2018
Full time
Client SUpport/Investor Services Administrator Location: Guildford Salary: £23,000 - £27,000 depending on experience + benefits We are recruiting for a fast growing Investment Management business - they manage £6billion + of assets including multi-asset, UK equities, global equities and Fixed Income. Experiencing a period of continued growth they are looking for a Investor Services Administrator to join the Investor Services division. Working for their Head Office in Guildford you will be responsible for the servicing and administration of investments' life cycle dealing with Clients and Financial Advisors on a daily basis. Key duties Processing new business applications (including AML requirements). Processing payment of income and withdrawals. Answering customer and IFA (Independent Financial Adviser) queries. Processing client money transactions (within CASS rules). This is a varied and challenging client focussed role which will offer the opportunity for long term career development and industry qualifications Key skills/experience Customer service/administration experience is preferred, ideally from within Financial Services or Wealth Management but not essential Excellent verbal and numeracy skills are essential Ability to work under pressure to meet deadlines. Competent with Microsoft Word and Excel Excellent communication skills. Have the ability to work autonomously.
Resource Management Bath, UK
17/08/2018
Full time
Client Support Administrator Bath (central) Salary: £20,000 - £25,000 depending on experience Benefits: (28 days holiday + bank holiday, pension, annual bonus) Our clients platform division is a growing, successful business and one of the largest employers in central Bath. Their investment platform is used by financial advisers to manage their clients' money and has grown into an award winning, flexible and transparent service that allows both advisers and investors view and manage their investment portfolios in one place online. Their business continues to grow rapidly and it is an open, honest and dynamic place to work. It's an exciting time to join them as they enter their next phase of growth. The company offers a competitive benefits package (including 28 days holiday and the option to buy more) and a culture that puts its customers at the heart of everything they do. An excellent opportunity has arisen for someone to establish themselves in this growing industry by joining the business within their Client Services Administration team This is a varied and challenging role in which you will either be dealing with requests for information from corporate customers, liaising with various clients, Financial Advisors and Financial Planning businesses on a daily basis or you will be processing and uploading new applications or more detailed Back Office administrative duties focussing on either pensions, investment accounts or other wealth management products. Required knowledge, skills and experience: Experience within a similar client focussed office support role or educated to degree level Excellent communication skills both written and verbal High level of attention to detail This is a fantastic opportunity to join an expanding organisation that will provide long term training and development potential To apply, please use the 'Apply Online' link below
Resource Management Guildford, UK
17/08/2018
Full time
Client SUpport/Investor Services Administrator Location: Guildford Salary: £23,000 - £27,000 depending on experience + benefits We are recruiting for a fast growing Investment Management business - they manage £6billion + of assets including multi-asset, UK equities, global equities and Fixed Income. Experiencing a period of continued growth they are looking for a Investor Services Administrator to join the Investor Services division. Working for their Head Office in Guildford you will be responsible for the servicing and administration of investments' life cycle dealing with Clients and Financial Advisors on a daily basis. Key duties Processing new business applications (including AML requirements). Processing payment of income and withdrawals. Answering customer and IFA (Independent Financial Adviser) queries. Processing client money transactions (within CASS rules). This is a varied and challenging client focussed role which will offer the opportunity for long term career development and industry qualifications Key skills/experience Customer service/administration experience is preferred, ideally from within Financial Services or Wealth Management but not essential Excellent verbal and numeracy skills are essential Ability to work under pressure to meet deadlines. Competent with Microsoft Word and Excel Excellent communication skills. Have the ability to work autonomously.
Resource Management Wilmslow SK9, UK
17/08/2018
Full time
Company Secretarial Administrator/Exec PA Support Salary: Competitive subject to relevant skills and experience + excellent benefits (28 days holiday + Bank Holidays, annual bonus, excellent pension scheme) Location: Wilmslow Our client is the largest mutual life, pensions and investment company in the UK, with Group funds under management of £114 billion and latest ProfitShare pay out to members of £142 million. Group businesses provide around 9.0 million policies and employ 3,669 people. We have an exciting permanent opportunity for a Company Secretarial Administrator to join the Group Legal and Co Sec function in Wilmslow. Supporting the Senior Co-Sec Manager the purpose of the role is to assist in ensuring Board and committee meetings are administered efficiently and provide high level support with processes including appropriate Board and Committee Planning, meeting management, inductions and Board and Committee effectiveness reviews. Responsibilities: Forward planning and scheduling of Board and Committee meeting dates, including scheduling of individual presenter slots. Proactive management of meeting schedules, agenda planning process, matters arising and other matters relating to the Boards and Committees. Planning and scheduling of Board & Committee Development sessions. Organisation of meeting rooms, catering, telephone and videoconferencing facilities. "On the day" support to ensure attendees are available and technology is working. Liaison with chairmen, directors, senior management, and advisors, both internal and external, as well as colleagues at all levels within the business Production of Meeting Pack. Assist with ensuring that Board & Committee meeting packs are distributed on time. Assist with the delivery of regulatory and governance projects being undertaken within the Company Secretarial Team. Management of online directories. Maintaining comprehensive electronic and paper filing systems (including training logs and conflicts of interest registers). Type correspondence and any reports, documents, spreadsheets or presentations as required. Travel and Accommodation arrangements. Processing of Invoices and Expenses via P2P Oracle. Skills, Qualifications & Experience: Previous experience within a similar Co-Sec support or PA role to Director/Board level Excellent level of administration skills Highly organised Proficient on MS Office Team player with a can-do attitude Reliable, confident and self-motivated Used to handling confidential information and using discretion Experience of working with senior management and executives Proactive management of good relationships with the department's stakeholders
Resource Management Bath, UK
17/08/2018
Full time
Customer Support Consultant Bath (central) Salary: £17,257 - £25,886 pa depending on experience Benefits: (28 days holiday + bank holiday, pension, annual bonus) Our clients platform division is a growing, successful business and one of the largest employers in central Bath. Their investment platform is used by financial advisers to manage their clients' money and has grown into an award winning, flexible and transparent service that allows both advisers and investors view and manage their investment portfolios in one place online. Their business continues to grow rapidly and it is an open, honest and dynamic place to work. It's an exciting time to join them as they enter their next phase of growth. The company offers a competitive benefits package (including 28 days holiday and the option to buy more) and a culture that puts its customers at the heart of everything they do. Our business continues to grow rapidly and it is an open, honest and dynamic place to work. It's an exciting time to join us as we enter our next phase of growth. We are looking to add a Customer Support Consultant to our Operations based in central Bath. You will provide excellent customer service to our customers ensuring all tasks are undertaken within regulatory or legislative guidelines. This role would suit a person who enjoys serving customers and has high levels of professionalism and personal integrity. It provides an opportunity to gain experience in the investment/wealth management sector, working with high net worth customers and their financial advisers, for a well-regarded local company with national coverage. Responsibilities Own all requests/enquiries from start to completion, minimising hand-offs, working with colleagues from across the business to deliver a high quality personal service Become an expert user of our online platform, able to assist customers and financial advisers, ensuring they are aware of the tools and online facilities available Constantly seek additional knowledge to help you provide additional value to our customers, anticipating their needs and finding solutions to any challenges that arise Be prepared to take on a range of different administrative/customer service tasks, demonstrating flexibility, a desire to learn and collaborative attitude Experience/Qualifications Customer service/administration experience is preferred or educated to degree level Excellent verbal and numeracy skills are essential, as is being able to communicate in a confident, professional and sincere manner. Demonstrate extremely high levels of personal integrity to maintain the trust of our customers Working knowledge of Microsoft Office, including Word and Excel, is required. This is a great opportunity to work within a professional vibrant office for a successful organisation with genuine career progression potential.
Resource Management Wilmslow SK9, UK
16/08/2018
Full time
Company Secretarial Administrator/Exec PA Support Salary: Competitive subject to relevant skills and experience + excellent benefits (28 days holiday + Bank Holidays, annual bonus, excellent pension scheme) Location: Wilmslow Our client is the largest mutual life, pensions and investment company in the UK, with Group funds under management of £114 billion and latest ProfitShare pay out to members of £142 million. Group businesses provide around 9.0 million policies and employ 3,669 people. We have an exciting permanent opportunity for a Company Secretarial Administrator to join the Group Legal and Co Sec function in Wilmslow. Supporting the Senior Co-Sec Manager the purpose of the role is to assist in ensuring Board and committee meetings are administered efficiently and provide high level support with processes including appropriate Board and Committee Planning, meeting management, inductions and Board and Committee effectiveness reviews. Responsibilities: Forward planning and scheduling of Board and Committee meeting dates, including scheduling of individual presenter slots. Proactive management of meeting schedules, agenda planning process, matters arising and other matters relating to the Boards and Committees. Planning and scheduling of Board & Committee Development sessions. Organisation of meeting rooms, catering, telephone and videoconferencing facilities. "On the day" support to ensure attendees are available and technology is working. Liaison with chairmen, directors, senior management, and advisors, both internal and external, as well as colleagues at all levels within the business Production of Meeting Pack. Assist with ensuring that Board & Committee meeting packs are distributed on time. Assist with the delivery of regulatory and governance projects being undertaken within the Company Secretarial Team. Management of online directories. Maintaining comprehensive electronic and paper filing systems (including training logs and conflicts of interest registers). Type correspondence and any reports, documents, spreadsheets or presentations as required. Travel and Accommodation arrangements. Processing of Invoices and Expenses via P2P Oracle. Skills, Qualifications & Experience: Previous experience within a similar Co-Sec support or PA role to Director/Board level Excellent level of administration skills Highly organised Proficient on MS Office Team player with a can-do attitude Reliable, confident and self-motivated Used to handling confidential information and using discretion Experience of working with senior management and executives Proactive management of good relationships with the department's stakeholders
Resource Management Wilmslow SK9, UK
16/08/2018
Full time
Customer Services Support Salary: £15,380 - £21,000 pa depending on experience + benefits (28 days holiday + bank holiday, pension, annual bonus, annual salary reviews) Wilmslow Our client is the UK's largest mutual pensions, insurance and investment company. Group businesses provide around 9.1 million policies and employ 3,179 people across operations in London, Bath, Edinburgh, Wilmslow, Glasgow and Reading, with Group funds under management of £101 billion. They have exciting opportunities for Customer Services focussed individuals to join the Group Customer Services division based in their head office in Wilmslow. There are roles available working across a number of different teams so working within either Front End customer services or administration support the main purpose of the role will be to provide the highest level of service to their customers. You will be dealing with clients over the phone, processing information requests, logging and tracking correspondence or keying in application forms on to the system. The roles are varied, challenging and are an excellent opportunity to work for a leading organisation that will offer genuine long term development and progression potential. Skills and Experience Excellent communication skills both written and verbal Organised and able to follow processes Attention to detail Previous experience within a similar administrative or customer services support role is an advantage but not essential. Any previous Financial Services experience would also be an advantage, especially from within Insurance or Pension sector. To apply, please use the 'Apply Online' link below.
Resource Management Bath, UK
16/08/2018
Full time
Customer Support Consultant Bath (central) Salary: £17,257 - £25,886 pa depending on experience Benefits: (28 days holiday + bank holiday, pension, annual bonus) Our clients platform division is a growing, successful business and one of the largest employers in central Bath. Their investment platform is used by financial advisers to manage their clients' money and has grown into an award winning, flexible and transparent service that allows both advisers and investors view and manage their investment portfolios in one place online. Their business continues to grow rapidly and it is an open, honest and dynamic place to work. It's an exciting time to join them as they enter their next phase of growth. The company offers a competitive benefits package (including 28 days holiday and the option to buy more) and a culture that puts its customers at the heart of everything they do. Our business continues to grow rapidly and it is an open, honest and dynamic place to work. It's an exciting time to join us as we enter our next phase of growth. We are looking to add a Customer Support Consultant to our Operations based in central Bath. You will provide excellent customer service to our customers ensuring all tasks are undertaken within regulatory or legislative guidelines. This role would suit a person who enjoys serving customers and has high levels of professionalism and personal integrity. It provides an opportunity to gain experience in the investment/wealth management sector, working with high net worth customers and their financial advisers, for a well-regarded local company with national coverage. Responsibilities Own all requests/enquiries from start to completion, minimising hand-offs, working with colleagues from across the business to deliver a high quality personal service Become an expert user of our online platform, able to assist customers and financial advisers, ensuring they are aware of the tools and online facilities available Constantly seek additional knowledge to help you provide additional value to our customers, anticipating their needs and finding solutions to any challenges that arise Be prepared to take on a range of different administrative/customer service tasks, demonstrating flexibility, a desire to learn and collaborative attitude Experience/Qualifications Customer service/administration experience is preferred or educated to degree level Excellent verbal and numeracy skills are essential, as is being able to communicate in a confident, professional and sincere manner. Demonstrate extremely high levels of personal integrity to maintain the trust of our customers Working knowledge of Microsoft Office, including Word and Excel, is required. This is a great opportunity to work within a professional vibrant office for a successful organisation with genuine career progression potential.
Resource Management Wilmslow SK9, UK
16/08/2018
Full time
Customer Services Support Salary: £15,380 - £21,000 pa depending on experience + benefits (28 days holiday + bank holiday, pension, annual bonus, annual salary reviews) Wilmslow Our client is the UK's largest mutual pensions, insurance and investment company. Group businesses provide around 9.1 million policies and employ 3,179 people across operations in London, Bath, Edinburgh, Wilmslow, Glasgow and Reading, with Group funds under management of £101 billion. They have exciting opportunities for Customer Services focussed individuals to join the Group Customer Services division based in their head office in Wilmslow. There are roles available working across a number of different teams so working within either Front End customer services or administration support the main purpose of the role will be to provide the highest level of service to their customers. You will be dealing with clients over the phone, processing information requests, logging and tracking correspondence or keying in application forms on to the system. The roles are varied, challenging and are an excellent opportunity to work for a leading organisation that will offer genuine long term development and progression potential. Skills and Experience Excellent communication skills both written and verbal Organised and able to follow processes Attention to detail Previous experience within a similar administrative or customer services support role is an advantage but not essential. Any previous Financial Services experience would also be an advantage, especially from within Insurance or Pension sector. To apply, please use the 'Apply Online' link below.
Resource Management 197 High St, Edinburgh EH1 1PW, UK
15/08/2018
Full time
Customer Services Consultant - Protection Servicing Salary : £15,380 - £25,886 salary in line with relevant experience + excellent benefits package including 28 days Holiday + Bank Holidays, Pension, Annual Bonus and many more Location Edinburgh Our client is the largest mutual life, pensions and investment company in the UK, with Group funds under management of £114 billion and latest ProfitShare pay out to members of £142 million. Group businesses provide around 9.0 million policies and employ 3,669 people. We have exciting opportunities for Customer Service Consultants to join the Group Protection Servicing Team in Edinburgh, which offer the opportunity to either utilise your existing Financial Services experience or develop your career within a leading financial organisation. Responsibilities will include: Undertaking administrative and customer service duties for servicing and claims of existing protection schemes. Managing incoming enquiries through various mediums, ie calls, emails, written correspondence. Being accountable for the resolution of all enquiries, escalating as required. Working as part of a team to ensure that every customer (Employer's, Financial Advisers and Members) receive an exceptionally high level of service. Helping to review internal processes with the ultimate view of improving the overall customer experience. Helping to manage workflow to ensure consistency across the teams. Providing a quality service through pro-active contact and effective communication. Accurate maintenance of client files and data. Required knowledge, skills and experience: Excellent customer service skills ideally with experience within a similar role. Financial Services knowledge an advantage but not essential Excellent organisation and administration skills A polite and professional telephone manner Excellent communication skills Accurate data entry skills Ability to work under pressure to meet deadlines in a fast paced environment Enthusiastic and positive can-do attitude with a willingness to learn
Resource Management Surrey, UK
15/08/2018
Full time
We are currently looking to hire a Compliance professional to work for a growing Investment Firm. This is a broad compliance role with senior stakeholder engagement and a particular emphasis in Financial Crime and AML. Key Responsibilities: Review of financial promotions material produced by Marketing and Front Office Assist with implementation of policies and procedures Minimise the risks of money laundering and financial crime occurring Assist in the analysis and implementation of new regulatory rules and guidelines Key Skills & Experience required: Experience within Investment/Asset Management or wider Financial Services Strong Compliance experience or a Financial Crime specialist Excellent interpersonal and communication skills Strong stakeholder management experience with influencing skills
Resource Management 197 High St, Edinburgh EH1 1PW, UK
14/08/2018
Full time
Customer Services Case Manager (Protection New Business) Salary : £15,380 - £25,886 salary in line with relevant experience - excellent benefits package including 28 days Holiday + Bank Holidays, Pension, Annual Bonus and many more Location : Henderson Row, Edinburgh Our client is the largest mutual life, pensions and investment company in the UK, with Group funds under management of £114 billion and latest ProfitShare pay out to members of £142 million. Group businesses provide around 9.0 million policies and employ 3,669 people. We have exciting opportunities for Customer Service Consultants to join the Protection Insurance Team in Edinburgh, which offer the opportunity to either utilise your existing Financial Services experience or develop your career within a leading financial organisation. Responsibilities include: Undertaking administrative and customer service duties for protectionpolicies Managing incoming enquiries through various mediums, ie calls, emails, written correspondence. Managing your own pipeline of applications from start to finish. Being accountable for the resolution of all enquiries, escalating as required. Working as part of a team to ensure that every customer (Financial Advisers and Members) receive an exceptionally high level of service. Helping to manage workflow to ensure consistency across the teams. Actively participate in all team goals setting sessions and contribute to team meetings. Take full responsibility for the work that you are involved in. Providing a quality service through pro-active contact and effective communication. Accurate maintenance of client files and data. This is a busy role with a variety of responsibility on a day to day basis. You are responsible for your own pipeline, while working as part of a wider team supporting your colleagues. There is a mix of calls, admin and case management and working in a busy inclusive environment. Required knowledge, skills and experience: Excellent customer service skills ideally with experience within a similar role. Financial Services knowledge an advantage Excellent organisation and administration skills A polite and professional telephone manner Excellent communication skills Accurate data entry skills Good working knowledge of Excel Basic office skills (preferably gained in an office environment) Ability to work under pressure to meet deadlines in a fast paced environment Enthusiastic and positive can-do attitude with a willingness to learn
Resource Management 197 High St, Edinburgh EH1 1PW, UK
14/08/2018
Full time
Customer Services Consultant (Pensions) Central Edinburgh Salary: £15,380 - £25,886 salary Excellent benefits, 28 days Holiday + Bank Holidays, Pension, Annual Bonus and many more Our client is a leading mutual life, pensions and Investment Company in the UK, with Group funds in excess of £100 billion under management. Their businesses provide around 9.1 million policies and employ over 3,000 people. We have exciting opportunities for Customer Service Consultants to join the Group Pensions Servicing Teams in Edinburgh, encompassing our Direct Contribution and Defined Benefit contracts, which offer the opportunity to either utilise your existing pensions experience or develop your career within a leading financial organisation. Responsibilities will include: Undertaking administrative and customer service duties for servicing and claims of existing pension schemes. Managing incoming enquiries through various mediums, ie calls, emails, written correspondence. Being accountable for the resolution of all enquiries, escalating as required. Working as part of a team to ensure that every customer (Employer's, Financial Advisers and Members) receive an exceptionally high level of service. Helping to review internal processes with the ultimate view of improving the overall customer experience. Helping to manage workflow to ensure consistency across the teams. Actively participate in all team goals setting sessions and contribute to team meetings. Take full responsibility for the work that you are involved in, generating good discussions with your peer group and Team Manager as needed. Providing a quality service through pro-active contact and effective communication. Accurate maintenance of client files and data. Required knowledge, skills and experience: Excellent customer service skills ideally gained within a similar role. Financial Services/Pensions knowledge an advantage Relationship Management skills desirable Scheme/Portfolio Management experience desirable Excellent organisation and administration skills A polite and professional telephone manner Excellent communication skills Accurate data entry skills Good working knowledge of Excel Basic office skills (preferably gained in an office environment) Ability to work under pressure to meet deadlines in a fast paced environment Enthusiastic and positive can-do attitude with a willingness to learn
Resource Management 197 High St, Edinburgh EH1 1PW, UK
13/08/2018
Full time
Customer Services Case Manager (Protection New Business) Salary : £15,380 - £25,886 salary in line with relevant experience - excellent benefits package including 28 days Holiday + Bank Holidays, Pension, Annual Bonus and many more Location : Henderson Row, Edinburgh Our client is the largest mutual life, pensions and investment company in the UK, with Group funds under management of £114 billion and latest ProfitShare pay out to members of £142 million. Group businesses provide around 9.0 million policies and employ 3,669 people. We have exciting opportunities for Customer Service Consultants to join the Protection Insurance Team in Edinburgh, which offer the opportunity to either utilise your existing Financial Services experience or develop your career within a leading financial organisation. Responsibilities include: Undertaking administrative and customer service duties for protectionpolicies Managing incoming enquiries through various mediums, ie calls, emails, written correspondence. Managing your own pipeline of applications from start to finish. Being accountable for the resolution of all enquiries, escalating as required. Working as part of a team to ensure that every customer (Financial Advisers and Members) receive an exceptionally high level of service. Helping to manage workflow to ensure consistency across the teams. Actively participate in all team goals setting sessions and contribute to team meetings. Take full responsibility for the work that you are involved in. Providing a quality service through pro-active contact and effective communication. Accurate maintenance of client files and data. This is a busy role with a variety of responsibility on a day to day basis. You are responsible for your own pipeline, while working as part of a wider team supporting your colleagues. There is a mix of calls, admin and case management and working in a busy inclusive environment. Required knowledge, skills and experience: Excellent customer service skills ideally with experience within a similar role. Financial Services knowledge an advantage Excellent organisation and administration skills A polite and professional telephone manner Excellent communication skills Accurate data entry skills Good working knowledge of Excel Basic office skills (preferably gained in an office environment) Ability to work under pressure to meet deadlines in a fast paced environment Enthusiastic and positive can-do attitude with a willingness to learn
Resource Management 197 High St, Edinburgh EH1 1PW, UK
13/08/2018
Full time
Customer Services Consultant - Protection Servicing Salary : £15,380 - £25,886 salary in line with relevant experience + excellent benefits package including 28 days Holiday + Bank Holidays, Pension, Annual Bonus and many more Location Edinburgh Our client is the largest mutual life, pensions and investment company in the UK, with Group funds under management of £114 billion and latest ProfitShare pay out to members of £142 million. Group businesses provide around 9.0 million policies and employ 3,669 people. We have exciting opportunities for Customer Service Consultants to join the Group Protection Servicing Team in Edinburgh, which offer the opportunity to either utilise your existing Financial Services experience or develop your career within a leading financial organisation. Responsibilities will include: Undertaking administrative and customer service duties for servicing and claims of existing protection schemes. Managing incoming enquiries through various mediums, ie calls, emails, written correspondence. Being accountable for the resolution of all enquiries, escalating as required. Working as part of a team to ensure that every customer (Employer's, Financial Advisers and Members) receive an exceptionally high level of service. Helping to review internal processes with the ultimate view of improving the overall customer experience. Helping to manage workflow to ensure consistency across the teams. Providing a quality service through pro-active contact and effective communication. Accurate maintenance of client files and data. Required knowledge, skills and experience: Excellent customer service skills ideally with experience within a similar role. Financial Services knowledge an advantage but not essential Excellent organisation and administration skills A polite and professional telephone manner Excellent communication skills Accurate data entry skills Ability to work under pressure to meet deadlines in a fast paced environment Enthusiastic and positive can-do attitude with a willingness to learn