Resource Management

Resource Management 197 High St, Edinburgh EH1 1PW, UK
10/12/2018
Full time
Sales Development Consultant (Protection) Edinburgh Salary: £25,000 to £28,000 (dependent on skills and experience) Benefits: Bonus scheme + 28 days holiday + stats, competitive pension + flex benefits Our client is the largest mutual life, pensions and Investment Company in the UK, with Group funds under management of £114 billion and latest ProfitShare pay out to members of £142 million. Group businesses provide around 9.0 million policies and employ 3,669 people. (Figures quoted are as at 10 May 2018). Founded as a Friendly Society in a London coffee shop in 1861, they started out with the aim to help people avoid the stigma of a pauper's grave. Since then we have been helping people help themselves and are committed to delivering the best value for customers and putting members first. We now have an opportunity for a Sales Development Consultant to join our successful protection in Edinburgh.This is an exciting time to join the business, playing a pivotal role in driving growth. The key purpose of the role is to promote the protection brand through proactive telephone contact to intermediaries where there is no existing sales contact or relationship with the business. Key Responsibilities: Following contact plan for events and campaigns Making contact with intermediary accounts in line with set targets Promoting the Royal London Protection proposition effectively using own knowledge and web based systems Carry out fact finds on new accounts Ensure that appropriate leads are passed to correct Sales or National Partnerships Team Skills, Qualifications & Experience: Excellent communication skills with the ability to build and maintain relationships at all levels Organisation and planning skills Influencing skills Experience of working towards team targets Excellent Administration skills Good knowledge of the Protection market - Desirable RO1, RO3, RO5 qualifications is desirable They are also an equal opportunities employer. They work hard to attract the best talent for their award-winning team. We believe that embracing difference makes us stronger. Our diverse people bring us different skills - whatever their educational background, disability, gender, age, sexual orientation, race, religion or belief. We will consider flexible working arrangements for all our roles. We also welcome applications from individuals who have taken an extended career break. To apply, please use the 'Apply Online' link below.
Resource Management Bristol, UK
09/12/2018
Full time
Client Services/Investor Services Support Bristol (central) Salary: £18,000 - £25,000 depending on experience Benefits: (25 days holiday + bank holiday, 20% pension, annual bonus) About the Business: Launched in 2007, our client is one of the fastest growing platform providers in the UK. The value of investments under their management now exceeds £5bn. More than 1300 Adviser firms have selected them as their partner to deliver their chosen investment proposition to over 54,000 clients. They creates highly efficient investment services for Advisers through the combination of its proprietary award winning platform-based technology and investment management expertise. This enables Advisers to deliver their own sophisticated and cost effective client investment propositions, where they can effortlessly blend investment styles and asset allocations at individual portfolio level. The Role As a Client Services Consultant you will be responsible for handling enquiries via Phone, Email and Live Chat from accounts, prospects, colleagues and supporting third party businesses. Key responsibilities Provide support via phone, email and live chat to Financial Advisers and end clients in an accurate and timely manner Answer inbound calls and emails from Advisers, Prospects and end clients Maintaining awareness of FCA requirements and adherence to Compliance policies and procedures Working closely with the other Client Relationship Consultants and the Client Relationship Manager to ensure that we maintain the exceptional levels of service Skills and Experience required Experience within a similar client support role ideally gained from within a Financial Services environment but not essential High levels of customer service skills Desire to begin or continue a career within Investment/Wealth Management Excellent communication skills both written and verbal High level of attention to detail What they can offer you You can expect a competitive salary aligned to your skills and experience which they will review each year, as well as a generous benefits package, including: 20% Non-contributory Personal Pension scheme 25 days Holiday, rising to 28 days based on length of service Life Assurance - 7 x salary & Income protection insurance Private health insurance, up to family cover In addition you will enjoy working in modern open plan offices in central Bristol, be invited to a variety of social activities ranging from payday drinks to film nights and benefit from their commitment to employee wellbeing as well as their focus on providing career development opportunities. The firm has won a host of prestigious industry awards and ratings, including a nomination for Money Marketing's Company of the year 2018. Other recent awards include: Service Beyond the Call of Duty at the Moneyfacts Awards 2017, Best Platform for Discretionary Management at the Professional Adviser Awards 2017 and Best Adviser Platform for Technology, Best Adviser Platform for Service and Best Adviser Platform Under £10bn at the 2018 Platforum Awards. Ratings include 5 stars from Defaqto for our DFM Managed Portfolio Service and for our SIPP Drawdown functionality.
Resource Management Bath, UK
09/12/2018
Full time
Customer Support Administrator Bath (central) Salary: £17,257 - £25,886 pa depending on experience Benefits: (28 days holiday + bank holiday, pension, annual bonus) Our client's platform division is a growing, successful business and one of the largest employers in central Bath. Our investment platform is used by financial advisers to manage their clients' money and is marketed under the Ascentric brand. With strong financial backing and an unwavering focus on our customers; our platform has grown into an award winning, flexible and transparent service that allows both advisers and investors to view and manage their investment portfolios in one place online. We have enjoyed significant growth every year since launch in 2007 and we now look after over £14bn of our customers' investments. Our business continues to grow rapidly and it is an open, honest and dynamic place to work. It's an exciting time to join us as we enter our next phase of growth. We are looking to add a Customer Support Administrator to our Operations based in central Bath. You will provide excellent customer service to our customers ensuring all tasks are undertaken within regulatory or legislative guidelines. This role would suit a person who enjoys serving customers and has high levels of professionalism and personal integrity. It provides an opportunity to gain experience in the investment/wealth management sector, working with high net worth customers and their financial advisers, for a well-regarded local company with national coverage. Responsibilities Own all requests/enquiries from start to completion, minimising hand-offs, working with colleagues from across the business to deliver a high quality personal service Become an expert user of our online platform, able to assist customers and financial advisers, ensuring they are aware of the tools and online facilities available Constantly seek additional knowledge to help you provide additional value to our customers, anticipating their needs and finding solutions to any challenges that arise Be prepared to take on a range of different administrative/customer service tasks, demonstrating flexibility, a desire to learn and collaborative attitude Experience/Qualifications Customer service/administration experience is preferred or educated to degree level Excellent verbal and numeracy skills are essential, as is being able to communicate in a confident, professional and sincere manner. Demonstrate extremely high levels of personal integrity to maintain the trust of our customers Working knowledge of Microsoft Office, including Word and Excel, is required. This is a great opportunity to work within a professional vibrant office for a successful organisation with genuine career progression potential For any further queries regarding the role, please contact (see below) Our clients is the largest mutual life, pensions and investment company in the UK, with Group funds under management of £114 billion and latest ProfitShare pay out to members of £142 million. Group businesses provide around 9.0 million policies and employ 3,669 people. (Figures quoted are as at 10 May 2018). Founded as a Friendly Society in a London coffee shop in 1861, they started out with the aim to help people avoid the stigma of a pauper's grave. Since then we have been helping people help themselves and are committed to delivering the best value for customers and putting members first. You can expect to enjoy very competitive benefits package (including 28 days holiday and the option to buy more) and a culture that puts its customers at the heart of everything we do.
Resource Management South End, Temple Gate, Bristol BS1 6PL, UK
08/12/2018
Full time
Our client is an extremely successful Investment Business who still have ambitious growth plans. They are looking to hire a Head of Investment Operations to implement, lead and develop an efficient Investment Operational environment. Key Responsibilities: Leadership and development of the individuals within the team Support the Senior Leadership team in their design and implementation of strategic objectives Accountable for the execution of all Investment Operations activities including activities that are outsourced Lead the relationship with outsourced providers Take ownership of the Operational due diligence reviews of outsourced providers Key Skills & Experience: Strong experience within Investment Operations Excellent exposure to the Investment/Asset Management industry Strong knowledge of the trade lifecycle Experience of working with outsourced providers
Resource Management Bristol, UK
08/12/2018
Full time
Executive Support Assistant Bristol (central) Salary: up to £35,000 pa depending on experience Benefits: (25 days holiday + bank holiday, 20% pension, annual bonus) Launched in 2007, our client is one of the fastest growing platform providers in the UK. The value of investments under their management now exceeds £5bn. More than 1300 Adviser firms have selected them as their partner to deliver their chosen investment proposition to over 54,000 clients. They create highly efficient investment services for Advisers through the combination of its proprietary award winning platform-based technology and investment management expertise. This enables Advisers to deliver their own sophisticated and cost effective client investment propositions, where they can effortlessly blend investment styles and asset allocations at individual portfolio level. Role overview: Providing administrative support to a team of 7 executives across the business. This role requires someone who can multitask and be flexible to support the different individuals. The demands on your time from each executive will vary and fluctuate depending on business activity and projects. This is a key role to help support the team of executives running the business. Duties include: Administrative support to the executive team including: Diary management, meeting coordination, meeting preparation - of rooms, telephone/video conferencing, paperwork, equipment and refreshments required Minute taking and circulation, chasing and reporting on actions points arising from meetings Arranging travel and accommodation bookings with Parmenion reception Processing expenses in a timely manner Raising purchase orders Supporting with people management administrative tasks, including using Workday Other administrative tasks such as presentation and report preparation, filing, photocopying, scanning and printing Provide cover for reception when required due to receptionist's annual leave, training or sickness absence. Supporting the Executive Assistant and providing administrative support for other projects as and when necessary Skills and Experience required Background within a similar PA/EA support role ideally with experience supporting multiple reports Ability to work well within a small team, have a flexible approach and a 'can-do' attitude Advance Microsoft Office skills including Outlook, Word, Excel and PowerPoint. Excellent organisation and coordination skills with strong attention to detail Proactive approach to work using effective problem solving skills Effective communication skills, both written and verbal What they can offer you You can expect a competitive salary aligned to your skills and experience which we will review each year, as well as a generous benefits package, including: 20% Non-contributory Personal Pension scheme 25 days Holiday, rising to 28 days based on length of service Life Assurance - 7 x salary & Income protection insurance Private health insurance, up to family cover In addition you will enjoy working in our modern open plan offices in central Bristol, be invited to a variety of social activities ranging from payday drinks to film nights and benefit from our commitment to employee wellbeing as well as our focus on providing career development opportunities. We have a long-term commitment to building inclusive workplaces; we value diversity in our workforce and welcome enquiries from everyone. The firm has won a host of prestigious industry awards and ratings, including a nomination for Money Marketing's Company of the year 2018. Other recent awards include: Service Beyond the Call of Duty at the Moneyfacts Awards 2017, Best Platform for Discretionary Management at the Professional Adviser Awards 2017 and Best Adviser Platform for Technology, Best Adviser Platform for Service and Best Adviser Platform Under £10bn at the 2018 Platforum Awards. Ratings include 5 stars from Defaqto for our DFM Managed Portfolio Service and for our SIPP Drawdown functionality.
Resource Management Wilmslow SK9, UK
07/12/2018
Trustee Secretary Location: Wilmslow Salary: Up to £58,000 plus excellent benefits Our client is the largest mutual life, pensions and Investment Company in the UK.We have a fantastic opportunity for an experienced Trustee Secretary to join the team based in Wilmslow. The purpose of the role is to assist and deputise for the Senior Company Secretarial Manager in the provision of effective secretarial support to the Staff Pensions Schemes and will also involve supporting Independent Group Board Committees as required. The role sits within the Legal and Company Secretarial department and you would also work closely with the staff pensions team, Chairman of Trustee Boards and independent committees in compliance with legislation, terms of reference and the forward looking strategic agenda. You will be providing proactive governance advice and executive support to the Staff Pension Schemes, be responsible for the execution of processes including managing the recruitment process for new Trustee Directors and Committee members. You will be responsible for meeting planning, agenda setting, training, committee effectiveness reviews and maintenance of statutory records and documentation. The candidate will have previous experience of providing Trustee/Company Secretarial support ideally within pensions or financial services. Skills and experience: PMI Qualified (Pensions Management Institute) or working towards or ICSA Student or part-qualified chartered secretary with excellent administrative and IT skills Previous experience of providing secretarial support to a committee or Pension Trustee Board and with experience of pension scheme management or support. Financial services industry experience preferred. To apply for this position, please use the 'Apply Online' link below. For any further queries regarding the role, please contact
Resource Management Bristol, UK
06/12/2018
Full time
Executive Support Assistant Bristol (central) Salary: up to £35,000 pa depending on experience Benefits: (25 days holiday + bank holiday, 20% pension, annual bonus) Launched in 2007, our client is one of the fastest growing platform providers in the UK. The value of investments under their management now exceeds £5bn. More than 1300 Adviser firms have selected them as their partner to deliver their chosen investment proposition to over 54,000 clients. They create highly efficient investment services for Advisers through the combination of its proprietary award winning platform-based technology and investment management expertise. This enables Advisers to deliver their own sophisticated and cost effective client investment propositions, where they can effortlessly blend investment styles and asset allocations at individual portfolio level. Role overview: Providing administrative support to a team of 7 executives across the business. This role requires someone who can multitask and be flexible to support the different individuals. The demands on your time from each executive will vary and fluctuate depending on business activity and projects. This is a key role to help support the team of executives running the business. Duties include: Administrative support to the executive team including: Diary management, meeting coordination, meeting preparation - of rooms, telephone/video conferencing, paperwork, equipment and refreshments required Minute taking and circulation, chasing and reporting on actions points arising from meetings Arranging travel and accommodation bookings with Parmenion reception Processing expenses in a timely manner Raising purchase orders Supporting with people management administrative tasks, including using Workday Other administrative tasks such as presentation and report preparation, filing, photocopying, scanning and printing Provide cover for reception when required due to receptionist's annual leave, training or sickness absence. Supporting the Executive Assistant and providing administrative support for other projects as and when necessary Skills and Experience required Background within a similar PA/EA support role ideally with experience supporting multiple reports Ability to work well within a small team, have a flexible approach and a 'can-do' attitude Advance Microsoft Office skills including Outlook, Word, Excel and PowerPoint. Excellent organisation and coordination skills with strong attention to detail Proactive approach to work using effective problem solving skills Effective communication skills, both written and verbal What they can offer you You can expect a competitive salary aligned to your skills and experience which we will review each year, as well as a generous benefits package, including: 20% Non-contributory Personal Pension scheme 25 days Holiday, rising to 28 days based on length of service Life Assurance - 7 x salary & Income protection insurance Private health insurance, up to family cover In addition you will enjoy working in our modern open plan offices in central Bristol, be invited to a variety of social activities ranging from payday drinks to film nights and benefit from our commitment to employee wellbeing as well as our focus on providing career development opportunities. We have a long-term commitment to building inclusive workplaces; we value diversity in our workforce and welcome enquiries from everyone. The firm has won a host of prestigious industry awards and ratings, including a nomination for Money Marketing's Company of the year 2018. Other recent awards include: Service Beyond the Call of Duty at the Moneyfacts Awards 2017, Best Platform for Discretionary Management at the Professional Adviser Awards 2017 and Best Adviser Platform for Technology, Best Adviser Platform for Service and Best Adviser Platform Under £10bn at the 2018 Platforum Awards. Ratings include 5 stars from Defaqto for our DFM Managed Portfolio Service and for our SIPP Drawdown functionality.
Resource Management Wilmslow SK9, UK
06/12/2018
Full time
Royal London is the largest mutual life, pensions and investment company in the UK, with Group funds under management of £114 billion and latest ProfitShare pay out to members of £142 million. Group businesses provide around 9.0 million policies and employ 3,669 people. (Figures quoted are as at 10 May 2018). We have an exciting permanent opportunity for a Senior Business Analyst to join the Group Technology and Change department in Wilmslow. The main job purpose will be to take ownership for shaping the bigger picture through to delivering detailed business designs, processes and functionality that support the business needs to the agreed time-scales and quality. The candidate must have an agile and iterative approach to requirement elicitation. Focus must be on increasing quality, higher productivity, improved stakeholder engagement and satisfaction and with faster time to market of solutions. Responsibilities: Take responsibility for analysis for large and/or complex change initiatives. Assist the business in shaping the desired future state, vision and outcomes. Work with the business to influence and input to the definition of the desired business outcome, opportunity, it's context and desired future state and vision. Work with stakeholders and the team to investigate operational issues, problems and opportunities. Identify appropriate, effective and efficient solutions through improvements in information, technology, process or organisational change. Define the scope, priorities and benefits with stakeholders. Selects appropriate techniques to elicit requirements from stakeholders. Analyse processes and data to identify options for consideration. Conducts advanced modelling activities. Document business requirements, ensuring source traceability and adherence to specified standards, utilising prescribed methods and tools. Define user acceptance tests. Support less experienced colleagues. Contribute to the BA practice by sharing ideas and experience. Act as a role model for the Spirit of Royal London values. Skills, Qualifications & Experience: Expert in BA toolkit and execution Experience of creating strong business relationships, driving complex change and business analysis approach Good knowledge and understanding of financial services (desirable). Agile project experience (desirable). Delivery focussed, able to turn decisions into reality to deliver the Royal London strategy and business plans. Flexibility, willing to adapt thinking and behaviour to suit the requirements of different situations. Tenacity, able to demonstrate repeated effort and resilience when overcoming a number of obstacles to achieve a result. Independence, prepared to raise issues in the face of opposition. Able to stand up for your ideas, not give in to group pressure and challenge more senior colleagues. Royal London is an equal opportunities employer. We work hard to attract the best talent for our award-winning team. We believe that embracing difference makes us stronger. Our diverse people bring us different skills - whatever their educational background, disability, gender, age, sexual orientation, race, religion or belief. We will consider flexible working arrangements for all our roles. We also welcome applications from individuals who have taken an extended career break. To apply, please use the 'Apply Online' link below. For any further queries regarding the role, please contact (see below) or call.
Resource Management Bath, UK
06/12/2018
Full time
Customer Support Administrator Bath (central) Salary: £17,257 - £25,886 pa depending on experience Benefits: (28 days holiday + bank holiday, pension, annual bonus) Our client's platform division is a growing, successful business and one of the largest employers in central Bath. Our investment platform is used by financial advisers to manage their clients' money and is marketed under the Ascentric brand. With strong financial backing and an unwavering focus on our customers; our platform has grown into an award winning, flexible and transparent service that allows both advisers and investors to view and manage their investment portfolios in one place online. We have enjoyed significant growth every year since launch in 2007 and we now look after over £14bn of our customers' investments. Our business continues to grow rapidly and it is an open, honest and dynamic place to work. It's an exciting time to join us as we enter our next phase of growth. We are looking to add a Customer Support Administrator to our Operations based in central Bath. You will provide excellent customer service to our customers ensuring all tasks are undertaken within regulatory or legislative guidelines. This role would suit a person who enjoys serving customers and has high levels of professionalism and personal integrity. It provides an opportunity to gain experience in the investment/wealth management sector, working with high net worth customers and their financial advisers, for a well-regarded local company with national coverage. Responsibilities Own all requests/enquiries from start to completion, minimising hand-offs, working with colleagues from across the business to deliver a high quality personal service Become an expert user of our online platform, able to assist customers and financial advisers, ensuring they are aware of the tools and online facilities available Constantly seek additional knowledge to help you provide additional value to our customers, anticipating their needs and finding solutions to any challenges that arise Be prepared to take on a range of different administrative/customer service tasks, demonstrating flexibility, a desire to learn and collaborative attitude Experience/Qualifications Customer service/administration experience is preferred or educated to degree level Excellent verbal and numeracy skills are essential, as is being able to communicate in a confident, professional and sincere manner. Demonstrate extremely high levels of personal integrity to maintain the trust of our customers Working knowledge of Microsoft Office, including Word and Excel, is required. This is a great opportunity to work within a professional vibrant office for a successful organisation with genuine career progression potential For any further queries regarding the role, please contact (see below) Our clients is the largest mutual life, pensions and investment company in the UK, with Group funds under management of £114 billion and latest ProfitShare pay out to members of £142 million. Group businesses provide around 9.0 million policies and employ 3,669 people. (Figures quoted are as at 10 May 2018). Founded as a Friendly Society in a London coffee shop in 1861, they started out with the aim to help people avoid the stigma of a pauper's grave. Since then we have been helping people help themselves and are committed to delivering the best value for customers and putting members first. You can expect to enjoy very competitive benefits package (including 28 days holiday and the option to buy more) and a culture that puts its customers at the heart of everything we do.
Resource Management Wilmslow SK9, UK
06/12/2018
Full time
Customer Service Support Wilmslow Salary: Up to £21,500 (depending on experience) + benefits (Annual bonus, 28 days holiday + bank holiday, Onsite gym + pension + flex benefits) Our client is the largest mutual life, pensions and investment company in the UK, with Group funds under management of £114 billion and latest ProfitShare pay out to members of £142 million. Group businesses provide around 9.0 million policies and employ 3,669 people. (Figures quoted are as at 10 May 2018). This is a fantastic opportunity for a Customer Service professional to join our head office based in Wilmslow. Their Customer Service Teams have a variety of duties which include: Processing new customer applications Making payments to existing customers. Dealing with all incoming calls, logging call queries and necessary actions onto our internal systems. We're looking for enthusiastic candidates who are passionate at providing the best customer service possible and who are looking to progress within a career in financial services. Responsibilities: Process and maintain customer details and transactions Provide prompt and accurate information to customers so that they can make future financial decisions Making sure that we meet and exceed our customers expectation, building and maintaining effective relationships Problem solving and escalating issues to team managers as necessary. Attention to detail when handling customer data. Continuously review the customer experience and be active in suggesting ideas for improvement. Collaborate as part of a team. Skills, Qualifications & Experience: Able to demonstrate excellent customer service skills and experience (essential). A polite and professional telephone manner. Accurate data entry skills. Ability to work under pressure to meet deadlines. Competent with Microsoft Word and Excel Excellent communication skills. Have the ability to work autonomously. Commitment to the customer experience. Positive attitude with a willingness to learn. Previous Financial Services or pensions exposure desirable but not essential To apply, please use the 'Apply Online' link below. For any further queries regarding the role, please contact (see below)
Resource Management Wilmslow SK9, UK
05/12/2018
Full time
Customer Service Support Wilmslow Salary: Up to £21,500 (depending on experience) + benefits (Annual bonus, 28 days holiday + bank holiday, Onsite gym + pension + flex benefits) Our client is the largest mutual life, pensions and investment company in the UK, with Group funds under management of £114 billion and latest ProfitShare pay out to members of £142 million. Group businesses provide around 9.0 million policies and employ 3,669 people. (Figures quoted are as at 10 May 2018). This is a fantastic opportunity for a Customer Service professional to join our head office based in Wilmslow. Their Customer Service Teams have a variety of duties which include: Processing new customer applications Making payments to existing customers. Dealing with all incoming calls, logging call queries and necessary actions onto our internal systems. We're looking for enthusiastic candidates who are passionate at providing the best customer service possible and who are looking to progress within a career in financial services. Responsibilities: Process and maintain customer details and transactions Provide prompt and accurate information to customers so that they can make future financial decisions Making sure that we meet and exceed our customers expectation, building and maintaining effective relationships Problem solving and escalating issues to team managers as necessary. Attention to detail when handling customer data. Continuously review the customer experience and be active in suggesting ideas for improvement. Collaborate as part of a team. Skills, Qualifications & Experience: Able to demonstrate excellent customer service skills and experience (essential). A polite and professional telephone manner. Accurate data entry skills. Ability to work under pressure to meet deadlines. Competent with Microsoft Word and Excel Excellent communication skills. Have the ability to work autonomously. Commitment to the customer experience. Positive attitude with a willingness to learn. Previous Financial Services or pensions exposure desirable but not essential To apply, please use the 'Apply Online' link below. For any further queries regarding the role, please contact (see below)
Resource Management Wilmslow SK9, UK
05/12/2018
Full time
Royal London is the largest mutual life, pensions and investment company in the UK, with Group funds under management of £114 billion and latest ProfitShare pay out to members of £142 million. Group businesses provide around 9.0 million policies and employ 3,669 people. (Figures quoted are as at 10 May 2018). Founded as a Friendly Society in a London coffee shop in 1861, Royal London started out with the aim to help people avoid the stigma of a pauper's grave. Since then we have been helping people help themselves and are committed to delivering the best value for customers and putting members first. We have an exciting permanent opportunity for a PMO Analyst to join the central PMO team In GTC in Wilmslow. We are looking for a talented PMO analyst, ideally with experience of working on large programmes of change within the financial services sector. We are seeking an ambitious and tenacious individual with a strong will to succeed and progress in their career. They should be comfortable dealing with stakeholders at all levels and challenging existing working practices. The main purpose of the role is to provide support to PMO leads, PMO Managers and Programme Managers in high value complex Portfolios and Programmes to gain an overview of programmes, projects and interdependencies, reporting anomalies and/or areas of concern. Additionally, may be required to lead the delivery of PMO services independently in low risk/complexity portfolios or programmes, guiding and directing less experienced staff in supporting change projects across areas including resource management, reporting and governance. Main responsibilities: To provide support for the overall control and management of the local Project, Portfolio and Operation through all or part of the following: To provide Portfolio, Programme and Project support, governance and compliance services To provide Project and Operational reporting services To provide invoicing and cost recording services To provide office management services To provide RAID management services To analyse and challenge Project plans and Risk/Issue logs To work closely with Portfolio, Programme and Project managers/peers to acquire a good knowledge and understanding of allocated projects, enabling analysis, challenge and quality assurance. Skills required: Microsoft Project experience (desired) High level of competence in Microsoft Office suit ie Excel, Word, PowerPoint Experience of SharePoint Extremely strong stakeholder management skills Background in Financial Services (desired) Previous experience in regulatory/heavily governance focused role (desirable). Royal London is an equal opportunities employer. We work hard to attract the best talent for our award-winning team. We believe that embracing difference makes us stronger. Our diverse people bring us different skills - whatever their educational background, disability, gender, age, sexual orientation, race, religion or belief. We will consider flexible working arrangements for all our roles. We also welcome applications from individuals who have taken an extended career break. To apply, please use the 'Apply Online' link below.
Resource Management 197 High St, Edinburgh EH1 1PW, UK
05/12/2018
Full time
Agile Academy Coordinator Salary: £30,000 - 35,000 Benefits: 9% discretionary bonus at target, PMI, 28 + 8 days holiday, Double Matched Pension, Flexi Benefits Location: Edinburgh or Wilmslow Royal London is the largest mutual life, pensions and Investment Company in the UK, with Group funds under management of £114 billion and latest Profit Share pay out to members of £142 million. Group businesses provide around 9.0 million policies and employ 3,669 people. (Figures quoted are as at 10 May 2018). Founded as a Friendly Society in a London coffee shop in 1861, Royal London started out with the aim to help people avoid the stigma of a pauper's grave. Since then we have been helping people help themselves and are committed to delivering the best value for customers and putting members first. We have an exciting permanent opportunity for an Agile Academy Coordinator to join the Intermediary team in Edinburgh. The purpose of this role is to support the Head of Agile Adoption, to increase the effective and full adoption of agile values principles processes and tools - with a focus on delivering through the scrum masters and external partners - ensuring we have the relevant insight and tools to help us identify and implement the changes required. This will be delivered through the effective organisation of training, and supporting the review and analysis of feedback, having a continuous improvement view at all times and maintaining a wider view of all squad's progress/issues/backlogs will be kept and updated. Responsibilities: Agile Academy Coordination Drive new thinking & solutions to current working practices within Agile Academy. Support and deliver improvements within Agile Academy training and collateral, or, where appropriate, support the implementation of our solutions to the rest of RLG. Ensure lessons are learned post-delivery. Develop and manage relationships with stakeholders across Intermediary, other divisions and external suppliers. Maintains a central log of training costs of budget versus actual to ensure costs are managed as appropriate. Plan and create effective local communications around the Agile Academy including the creation of an Academy catalogue of training available. Teamwork and leadership Assist the Head of Agile Adoption in supporting the Coaches and Scrum Masters to deliver cultural change. Support Coaches/SMs with identifying, organising and rolling out development opportunities and the analysis of feedback. Lead the planning of Agile events - from sourcing venues, arranging invitations, assisting in the creation and agreeing content and event materials (and supporting presenters in preparations and on the day) Training materials are saved centrally, version controlled and updated when needed RL Agile Cookbook changes are collated and changes made at appropriate time Work with Internal Comms Business Partner in planning and creating effective communications including regular updates. Skills, Qualifications & Experience: Experience working in a project environment with planning experience and event management experience. Experience of developing and scheduling training programmes would be desirable. Excellent understanding of people and culture within the workplace and the importance of this to business performance. A broad knowledge of the financial services industry, how our business operates and the legislative/regulatory framework. Strong IT skills, particularly Word, PowerPoint, Excel. Budget management experience Excellent communicator who can create partnerships with all business functions and stakeholders. Excellent planning, coordination and organisational skills. Responsible for own delivery and ensuring project delivery as a whole. Ability to work well under pressure. Team player who is able to work collaboratively with and through others. Willingness to increase knowledge and learning around Agile practices, values and principles and how these are best applied. Flexible and adaptable to different business and technical environments Excellent Influencing skills Royal London is an equal opportunities employer. We work hard to attract the best talent for our award-winning team. We believe that embracing difference makes us stronger. Our diverse people bring us different skills - whatever their educational background, disability, gender, age, sexual orientation, race, religion or belief. We will consider flexible working arrangements for all our roles. We also welcome applications from individuals who have taken an extended career break.
Resource Management Wilmslow SK9, UK
05/12/2018
Full time
People Services Advisor - Organisational Development Wilmslow Salary: £30,000 - £35,000 Benefits: 9% On-Target Bonus, fantastic pension scheme, private medical insurance from 1 years service, 28 Days holiday + Bank holidays plus more excellent benefits Our client is the largest mutual life, pensions and investment company in the UK, with Group funds under management of £114 billion and latest ProfitShare pay out to members of £142 million. Group businesses provide around 9.0 million policies and employ 3,669 people. (Figures quoted are as at 10 May 2018). Founded as a Friendly Society in a London coffee shop in 1861, they started out with the aim to help people avoid the stigma of a pauper's grave. Since then we have been helping people help themselves and are committed to delivering the best value for customers and putting members first. We are currently transforming our People team, which involves the re-organisation of resource and activity into a tiered support and advisory model. This has resulted in the need to build our advisory capability in the shared services team. We are also introducing a new HR System (SuccessFactors), which will fundamentally change the way the People team supports the wider business. We are looking for a People Services Advisor specialising in Organisational Development (OD) to join the team based in Wilmslow. The role is critical to the functions future success by building capability to support our new ways of working, acting as a key contact for both employees and people managers seeking guidance on all aspects of OD (engagement, performance, development, capability and talent) as well as resolving day to day HR queries. Responsibilities: Be first point of contact for OD advice and support (both to employees and people managers as well as external suppliers). Proactively keep up-to-date with related People/HR and business issues, plus initiatives that may impact the OD strategy, and ensure that relevant information is shared within the immediate team, as appropriate. Whilst OD is the primary focus of the role, you will also work in partnership with people managers supporting performance management, absence management, resourcing, employee management and employee relations, ensuring input is provided effectively, professionally and within required timescales. Provide input into policy development activities to raise awareness of and ensure compliance with best practice. Support the upskilling of the People Services Co-ordinators plus associated activity that contributes towards the self-service knowledge and capability. Skills, Qualifications & Experience: Demonstrable experience as a subject matter expert within an internal customer facing role, being able to successfully demonstrate evidence of working within learning, development and talent management, including competence/capability frameworks and employee engagement. Candidates must have achieved or be working towards a CIPD qualification (Level 7 or equivalent). Commercial experience and an understanding of how HR can impact business performance. Previous experience with change management and driving cultural change across a business. Excellent coaching, planning and organisational skills. Good awareness of the risks associated with people issues, recognising the appropriate point of escalation. Experience of SuccessFactors or similar leading HR technology platform would be beneficial. Exceptional communicator with the ability to relay complex data, simply and concisely in both written and verbal formats. High degree of influencing and persuasive skills with the ability to both influence and implement with a commercial awareness. To apply, please use the 'Apply Online' link below.
Resource Management Wilmslow SK9, UK
05/12/2018
Full time
People Services Advisor - Employee Relations Wilmslow Salary: £30,000 - £35,000 Benefits: 9% On-Target Bonus, fantastic pension scheme, private medical insurance from 1 years service, 28 Days holiday + Bank holidays plus more excellent benefits Our client is the largest mutual life, pensions and investment company in the UK, with Group funds under management of £114 billion and latest ProfitShare pay out to members of £142 million. Group businesses provide around 9.0 million policies and employ 3,669 people. (Figures quoted are as at 10 May 2018). Founded as a Friendly Society in a London coffee shop in 1861, they started out with the aim to help people avoid the stigma of a pauper's grave. Since then we have been helping people help themselves and are committed to delivering the best value for customers and putting members first. We are currently transforming our People team, which involves the re-organisation of resource and activity into a tiered support and advisory model. This has resulted in the need to build our advisory capability in the shared services team. We are also introducing a new HR System (SuccessFactors), which will fundamentally change the way the People team supports the wider business. We are looking for a People Services Advisor specialising in Employee Relations (ER) to join the team based in Wilmslow. The role is critical to the functions future success and will build capability to support our new ways of working through acting as a key contact for both employees and people managers seeking guidance on the management of ER cases (sickness, disciplinary, grievances, etc.) and other day to day HR queries. Responsibilities: Be a first point of contact for ER advice and support, acting as a key contact for both employees and people managers. Proactively keep up-to-date with related People/HR and business issues, plus initiatives that may impact the ER strategy, and ensure that relevant information is shared within the immediate team, as appropriate. Whilst ER is the primary focus of the role, you will also work in partnership with people managers supporting performance management, absence management, resourcing, employee management and employee development, ensuring input is provided effectively, professionally and within required timescales. Provide input into policy development activities to raise awareness of and ensure compliance with best practice. Support the upskilling of the People Services Co-ordinators, plus associated activity that contributes towards the self-service knowledge and capability. Skills, Qualifications & Experience: Demonstrable experience as a subject matter expert within an internal customer facing HR role, being able to successfully demonstrate evidence of working with complex Employment Relations cases. Candidates must have achieved or be working towards a CIPD qualification (Level 7 or equivalent). Commercial experience and an understanding of how HR can impact business performance. Previous experience with changes to contract, redundancy and high volume consultations. Excellent coaching, planning and organisational skills. Good awareness of the risks associated with people issues, recognising the appropriate point of escalation. Experience of SuccessFactors or similar leading HR technology platform would be beneficial. Exceptional communicator with the ability to relay complex data, simply and concisely in both written and verbal formats. High degree of influencing and persuasive skills with the ability to interpret complex cases, plus implement with a commercial awareness. To apply, please use the 'Apply Online' link below.
Resource Management Wilmslow SK9, UK
05/12/2018
Full time
People Services Advisor - Employee Relations Wilmslow Salary: £21,000 - £26,000 Benefits: 6% On-Target Bonus, fantastic pension scheme, 28 Days holiday + Bank holidays plus more excellent benefits Our client is the largest mutual life, pensions and investment company in the UK, with Group funds under management of £114 billion and latest ProfitShare pay out to members of £142 million. Group businesses provide around 9.0 million policies and employ 3,669 people. (Figures quoted are as at 10 May 2018). Founded as a Friendly Society in a London coffee shop in 1861, they started out with the aim to help people avoid the stigma of a pauper's grave. Since then we have been helping people help themselves and are committed to delivering the best value for customers and putting members first. We are currently transforming our People team, which involves the re-organisation of resource and activity into a tiered support and advisory model. This has resulted in the need to build our advisory capability in the shared services team. We are also introducing a new HR System (SuccessFactors), which will fundamentally change the way the People team supports the wider business. We are looking for a People Services Co-ordinator to join the team based in Wilmslow. This role not only offers the chance to be part of a People function going through major positive change but also provides future potential for someone looking to develop their career towards becoming a People Services Advisor. The role is critical to the function's future success by acting as an escalation point of contact for both employees and people managers seeking guidance, and resolving day to day HR queries by providing a knowledgeable and exceptional user-friendly service with a focus on resolution. Responsibilities: Provide accurate and timely information, data and advice to managers and employees on Royal London's people policies and procedures (eg Employee Relations, Performance and Reward, Organisational Development). Work collaboratively with colleagues to deliver advice fairly and consistently. Continually look for areas of potential efficiencies and improvements in the People Services Team. Liaise with Payroll, our Advisors, plus the People team Centres of Excellence and other internal departments. Deliver strong customer service through times of ongoing change. Skills, Qualifications & Experience: Demonstrable experience of working in a HR administration role and supporting an internal HR function and wider business with HR policy and process activities. Good awareness of the risks associated with people issues, recognising the appropriate point of escalation. Excellent attention to detail and strong organisational skills. Experience of SuccessFactors or similar leading HR technology platform would be beneficial. Strong communicator with the ability to relay complex data, simply and concisely in both written and verbal formats. Working towards CIPD or other equivalent professional HR qualifications. To apply, please use the 'Apply Online' link below.
Resource Management City of London, UK
05/12/2018
Full time
Salary: c.£42,000 Benefits: Annual bonus, 28 days holiday + bank holidays, pension Royal London is the largest mutual life, pensions and investment company in the UK, with Group funds under management of £114 billion and latest ProfitShare pay out to members of £142 million. Group businesses provide around 9.0 million policies and employ 3,669 people. (Figures quoted are as at 10 May 2018). Founded as a Friendly Society in a London coffee shop in 1861, Royal London started out with the aim to help people avoid the stigma of a pauper's grave. Since then we have been helping people help themselves and are committed to delivering the best value for customers and putting members first. We have an exciting permanent opportunity for a Partnerships Campaign Manager to join the Consumer Marketing Performance team in London. The Consumer division launched four years ago to distribute tailored protection products direct to consumers and it is now the fastest growing division for the Group, with Partnerships being a key growth area. The main purpose of this role is to support partners in the development, delivery and evaluation of marketing campaigns to meet business plans and targets. This role will offer a fantastic opportunity to make an impact with both Royal London and partner businesses and gain further marketing experience within a fast-paced Financial Services business. There is huge potential to increase responsibility over time and be involved with multiple projects. Responsibilities: Relationship management - both internally with multiple teams, and externally with 3rd party partners Support the marketing planning and campaign processes for partner businesses (across multiple channels) Drive customer acquisition activity to achieve business and partner targets Ownership of marketing performance review and analysis on a daily basis Budget management to include the monitoring and reporting of budget spend Manage processes to ensure campaigns are compliant and meet regulatory standards Skills, Qualifications & Experience: Strong background in Campaign Management, preferably in multiple channels, including direct response TV Good experience with campaign analysis and optimisation and strong analytical understanding Excellent communication, stakeholder and relationship management skills, to both internal and external audiences Experience within the financial services industry would be beneficial but not essential Ability to excel under pressure Enthusiastic and positive approach to tasks Royal London is an equal opportunities employer. We work hard to attract the best talent for our award-winning team. We believe that embracing difference makes us stronger. Our diverse people bring us different skills - whatever their educational background, disability, gender, age, sexual orientation, race, religion or belief. We will consider flexible working arrangements for all our roles. We also welcome applications from individuals who have taken an extended career break. To apply, please use the 'Apply Online' link below. For any further queries regarding the role, please contact (see below).
Resource Management City of London, UK
04/12/2018
Full time
Role: Proposition Executive Salary: Competitive Benefits: (28 days holiday + bank holidays, pension and annual bonus) Royal London is the largest mutual life, pensions and investment company in the UK, with Group funds under management of £114 billion and latest ProfitShare pay out to members of £142 million. Group businesses provide around 9.0 million policies and employ 3,669 people. (Figures quoted are as at 10 May 2018). Founded as a Friendly Society in a London coffee shop in 1861, Royal London started out with the aim to help people avoid the stigma of a pauper's grave. Since then we have been helping people help themselves and are committed to delivering the best value for customers and putting members first. We have an exciting permanent opportunity for a Product Executive to join the Proposition team in London managing development of retail financial services retirement and protection products The main purpose of the role is to support the end-to-end development and management of propositions life cycle together with supporting day to day product governance. This role will offer an excellent opportunity for ambitious and energetic individual looking to accelerate their career in financial services; gaining exposure across a wide variety of business areas and having a tangible impact on the consumer propositions of the business. Responsibilities: Support the end-to-end process of developing, implementing and managing propositions - including all elements of product life cycle Support management of propositions governance Analysing the UK market trends and competitors Support in delivering sales and objectives in line with business targets Support in managing relationship with third parties Support in developing business cases Identify new product and marketing opportunities Build a solid technical understanding of the consumer product range Skills, Qualifications & Experience: The candidate should have a degree in marketing/business studies/economics - be strong with Microsoft Word, excel, PowerPoint and outlook. The candidate should be career 'hungry' and have excellent communication and stakeholder management skills Strong ability to apply a customer centric approach to your role and tasks Good analytical ability and strong numerical skills Excellent problem solving ability A positive approach to tasks and the ability to provide a solutions based approach to any obstacles Experience within the financial services sector is desirable but not essential Experience within product management would be advantageous Royal London is an equal opportunities employer. We work hard to attract the best talent for our award-winning team. We believe that embracing difference makes us stronger. Our diverse people bring us different skills - whatever their educational background, disability, gender, age, sexual orientation, race, religion or belief. We will consider flexible working arrangements for all our roles. We also welcome applications from individuals who have taken an extended career break. To apply, please use the 'Apply Online' link below. For any further queries regarding the role, please contact (see below)