Resource Management

Resource Management Wilmslow SK9, UK
15/02/2019
Customer Service Consultant Wilmslow Salary: £16,500 - £21,500 depending on experience + benefits (Annual bonus, 28 days holiday + bank holiday, Onsite gym + pension + flex benefits) Our client is the largest mutual life, pensions and investment company in the UK, with Group funds under management of £118.9 billion and latest ProfitShare pay out to members of £142 million. Group businesses provide around 9.0 million policies and employ 3,976 people This is a fantastic opportunity for a Customer Service professional to join our head office based in Wilmslow. Our Customer Service Teams have a variety of duties, from processing new customer applications to making payments to existing customers. In summary, your role will be to carry out a high standard of Customer Service and administration in the applicable business area. We're looking for individuals with exceptional communication skills and a strong attention to detail, with a passion for customer service. Responsibilities: Dealing with all incoming calls, logging call queries and necessary actions onto our internal systems. Process and maintain customer details and transactions Provide prompt and accurate information to customers so that they can make future financial decisions Making sure that we meet and exceed our customers expectation, building and maintaining effective relationships Problem solving and escalating issues to team managers as necessary. Attention to detail when handling customer data. Continuously review the customer experience and be active in suggesting ideas for improvement. Collaborate as part of a team. Skills, Qualifications & Experience: Able to demonstrate excellent customer service skills and experience (essential). A polite and professional telephone manner. Accurate data entry skills. Ability to work under pressure to meet deadlines. Competent with Microsoft Word and Excel Excellent communication skills. Have the ability to work autonomously. Commitment to the customer experience. Positive attitude with a willingness to learn. Previous Financial Services or pensions exposure desirable but not essential Hours: Mon-Fri 35 hours per week between 8am - 6pm
Resource Management Edinburgh, UK
15/02/2019
Health and Safety Manager Salary: Up to £50,000 (dependent on skills and experience) + 28 days + excellent benefits Location - Edinburgh The Role: Our client is the largest mutual life, pensions and Investment Company in the UK, they have a fantastic opportunity for a Health and Safety Manager to join their facilities team. This is an exciting time to join the business, playing a pivotal role in driving growth to the company. We are ideally looking for candidates who are experienced within a similar managerial role in a multi-site environment within estates management. The role will involve travel to sites in London, Edinburgh, Bath and Dublin. The Health and Safety Manager's main purpose is to be responsible for the strategic management and oversight of health and safety within the Group, by way of establishing, implementing, maintaining and continually improving the health and safety management system to ensure the Groups ongoing compliance with legislative requirements. You will be managing a team of 2 Advisors and promote a positive Health and Safety culture to reduce workplace risks, support and contribute to the groups strategic plans. To be considered for the role, we are looking for the following skills, qualifications & experience: Experience of strategic and estates management of health and safety in a multi-site environment. Experience in the design and delivery of a positive health and safety culture to reduce workplace risks. Experience of managing related contracts / agreements for provision of health and safety services and equipment. Experience of delivery or procurement of appropriate health and safety training. Ability to drive forward change through analysis of customer demand and flow Educated to NEBOSH Diploma in Occupational Safety and Health or equivalent. Educated to NEBOSH National Certificate in Fire Safety and Risk Management. How to apply To be considered for this role, please click 'apply' or for more information please contact Richard James on email at
Resource Management City of London, UK
15/02/2019
Full time
Marketing Data Analyst Salary: £65,000-75,000 Benefits: Annual bonus, pension, 28 days holiday + bank holiday Royal London Asset Management (RLAM) was established in 1988 as a wholly owned and central part of the Royal London Group, now the UK's largest customer-owned insurance company. Since then, RLAM has built a reputation as one of the UK's leading fund managers with an award winning track record and exceptional standard of client service. RLAM provide investment management solutions to retail, wholesale and institutional clients such as not-for-profit organisations, local authorities and the insurance sector. They invest across all major asset classes to outperform the benchmark for internal and external clients and manage £117 billion of assets (at 30.06.2018), an increase of more than 100% over the past four years. RLAM pride themselves on the people they employ, their excellent performance and delivery, and the wide-ranging group of clients they manage money for. We have an exciting permanent opportunity for a Marketing Data Analyst to join the Marketing team in London. The main purpose is to take day-to-day responsibility for all CRM and client data, acting as the SME for this area and supporting related projects across the business. This role will offer the opportunity to take responsibility for a crucial area of interaction with customers and take ownership of ensuring data is optimised and supportive of business objectives. Responsibilities: Take responsibility for the day-to-day management of all CRM, Matrix and Google Analytics Have ownership of client data and ensure it is Embedded into the CRM Drive the integration and utilisation of digital tools, including taking responsibility for keeping up to date with new trends and technologies Lead data projects and work with existing analysts in the production of reports Develop strong relationships with key stakeholders across the business and act as an SME for all CRM and client data queries Skills, Qualifications & Experience Strong background in data orientated roles Excellent experience with CRM (ideally Microsoft Dynamics or similar systems such as Salesforce) Awareness and interest in new digital tools and technologies Ability to work in a fast paced environment Knowledge of Fishtank would be preferable but not essential Ability to work across BAU and project data requirements Excellent communication and stakeholder management skills Experience e within Asset management would be advantageous but not essential Royal London is an equal opportunities employer. We work hard to attract the best talent for our award-winning team. We believe that embracing difference makes us stronger. Our diverse people bring us different skills - whatever their educational background, disability, gender, age, sexual orientation, race, religion or belief. We will consider flexible working arrangements for all our roles. We also welcome applications from individuals who have taken an extended career break. To apply, please use the 'Apply Online' link below. For any further queries regarding the role, please contact (see below).
Resource Management 197 High St, Edinburgh EH1 1PW, UK
15/02/2019
Location: Scotland (Edinburgh or Glasgow with flexibility to travel between each site) Salary: £45,000-55,000 per annum (depending on experience) Benefits: 12% bonus at target, Private Medical Insurance, 28 days holiday, fantastic pension scheme (Matched contributions doubled eg 7% from Employee, 14% from employer) and much, much more. Royal London (RL) is the largest mutual life, pensions and investment company in the UK, with Group funds under management of £117 billion and latest ProfitShare pay out to members of £142 million. Group businesses provide around 8.8 million policies and employ 3,745 people. (Figures quoted are as at 30 June 2018). Founded as a Friendly Society in a London coffee shop in 1861, RL started out with the aim to help people avoid the stigma of a pauper's grave. Since then we have been helping people help themselves and are committed to delivering the best value for customers and putting members first. We are an attractive employer of choice and won a 2019 'Glassdoor Employees' Choice' Award honouring the best places to work in the UK. As part of a big change agenda for 2019, we are looking for some change capability to support a transformation project as well as to partner with the business to drive employee engagement, talent acquisition, succession planning, performance management, reward and recognition and employment practices. We have an exciting fixed term contract opportunity for a HR Consultant to join the People Team in Scotland. Responsibilities: Supporting business leaders and employees to deliver the appropriate level of HR support to the business. Inputting into the development of a strategic people plan and delivering to the plan. Supporting the business with complex business and positive culture change. Partnering with the business to create resourcing plans to build capability. Partnering with the business to create talent and succession plans. Delivering key cyclical HR activities including performance management and pay review. Providing insight and business focused solutions through the analysis of HR Management Information. Delivering and ensuring compliance with all HR policies and procedures, proactively managing any capability, disciplinary, grievance or absence issues. Lead and support on strategic HR projects. Skills, Qualifications & Experience: First and foremost you will ideally have a background working as an HR Consultant or Business Partner, in an Financial Services organisation. You will have experience of managing change and transformation. You will have experience of operating within a comparable role supporting people leaders to manage their teams through effective performance management. You will be adept at case management and be familiar with Employment law, allowing you to provide expertise and insight. Experience of talent management and development will also be beneficial. You will have a passion for HR, be flexible, pro-active and a willingness to take on new activities. You will have excellent communication skills, the ability to influence and manage key stakeholders and the drive to deliver a challenging strategic business and HR agenda Royal London is an equal opportunities employer. We work hard to attract the best talent for our award-winning team. We believe that embracing difference makes us stronger. Our diverse people bring us different skills - whatever their educational background, disability, gender, age, sexual orientation, race, religion or belief. We will consider flexible working arrangements for all our roles. We also welcome applications from individuals who have taken an extended career break. To apply, please use the 'Apply Online' link below. For any further queries regarding the role, please contact Joe Donnelly on (see below)
Resource Management Bath, UK
15/02/2019
Investment Support Administrator - Client Services Permanent + 6-12 month Fixed Term Contract available Bath (central) Salary: £20,000 - £24,000 depending on experience Benefits: (28 days holiday + bank holiday, pension, annual bonus) Our client is a leading Investment and Wealth Management Platform provider and one of the largest employers in central Bath. Their investment platform is used by Financial Advisors to manage their clients' wealth Portfolios and has grown into an award winning, flexible and transparent service The company offers a competitive benefits package (including 28 days holiday and the option to buy more) and a culture that puts its customers at the heart of everything they do. We are recruiting for client focussed individuals to join their Customer Support Operations Division. The roles are varied and challenging with excellent potential for progression and training. You will be liaising with Financial Advisors and Investors on a daily basis dealing with a variety of requests in relation to the management of client's investment portfolios. Responsibilities: Own all requests/enquiries from end to end, minimising hand-offs and delivering a personal service New client set up and allocation of client monies Making customer payments including processing withdrawals, regular payments and cash movements Maintaining customer accounts Processing Corporate Events Assessing suitability of new and ongoing investment products and adding or amending them on the platform Become an expert user of the online platform, able to assist clients and advisers, ensuring they are aware of the tools and online facilities available Working as part of the Operational teams putting the customers at the heart of everything we do Demonstrate awareness of the team measures and how these are used to understand the customer journey Undertake project and ad hoc tasks where required Required knowledge, skills and experience: Experience within a similar client support role ideally gained from within a Financial Services environment High levels of customer service skills Knowledge and experience within investments / Asset Management or a similar Wealth Management Platform would be an advantage but not essential Excellent communication skills both written and verbal High level of attention to detail
Resource Management Wilmslow SK9, UK
15/02/2019
Our client is a leading Investment and Life Insurance firm and they are looking to recruit an experienced Risk & Controls Manager for an initial 6 months contract. Key Responsibilities: Structured review of control environment design and how this is documented in cross functional / hot spot areas Reviews of strategically important cross functional units as driven by Senior Management priorities Oversee 1st line functional risk and control reviews -managing standards and gating process, working with assurance functions to confirm the required standard has been met Support agreement of scope and reporting on outcomes with Senior Stakeholders and Executive Risk Committee Key skills & experience required: Strong experience within Operational Risk and an excellent understanding of Controls Experience of working for an Investment Platform business would very advantageous Excellent relationship building skills with the ability to communicate confidently at all levels
Resource Management Bath, UK
15/02/2019
Our client is a leading Investment and Life Insurance firm and they are looking to recruit an experienced Risk & Controls Manager for an initial 6 months contract. Key Responsibilities: Structured review of control environment design and how this is documented in cross functional / hot spot areas Reviews of strategically important cross functional units as driven by Senior Management priorities Oversee 1st line functional risk and control reviews -managing standards and gating process, working with assurance functions to confirm the required standard has been met Support agreement of scope and reporting on outcomes with Senior Stakeholders and Executive Risk Committee Key skills & experience required: Strong experience within Operational Risk and an excellent understanding of Controls Experience of working for an Investment Platform business would very advantageous Excellent relationship building skills with the ability to communicate confidently at all levels
Resource Management 197 High St, Edinburgh EH1 1PW, UK
15/02/2019
Location: Scotland (Edinburgh or Glasgow with flexibility to travel between each site) Salary: £45,000-55,000 per annum (depending on experience) Benefits: 12% bonus at target, Private Medical Insurance, 28 days holiday, fantastic pension scheme (Matched contributions doubled eg 7% from Employee, 14% from employer) and much, much more. Royal London (RL) is the largest mutual life, pensions and investment company in the UK, with Group funds under management of £117 billion and latest ProfitShare pay out to members of £142 million. Group businesses provide around 8.8 million policies and employ 3,745 people. (Figures quoted are as at 30 June 2018). Founded as a Friendly Society in a London coffee shop in 1861, RL started out with the aim to help people avoid the stigma of a pauper's grave. Since then we have been helping people help themselves and are committed to delivering the best value for customers and putting members first. We are an attractive employer of choice and won a 2019 'Glassdoor Employees' Choice' Award honouring the best places to work in the UK. As part of a big change agenda for 2019, we are looking for some change capability to support a transformation project as well as to partner with the business to drive employee engagement, talent acquisition, succession planning, performance management, reward and recognition and employment practices. We have an exciting fixed term contract opportunity for a HR Consultant to join the People Team in Scotland. Responsibilities: Supporting business leaders and employees to deliver the appropriate level of HR support to the business. Inputting into the development of a strategic people plan and delivering to the plan. Supporting the business with complex business and positive culture change. Partnering with the business to create resourcing plans to build capability. Partnering with the business to create talent and succession plans. Delivering key cyclical HR activities including performance management and pay review. Providing insight and business focused solutions through the analysis of HR Management Information. Delivering and ensuring compliance with all HR policies and procedures, proactively managing any capability, disciplinary, grievance or absence issues. Lead and support on strategic HR projects. Skills, Qualifications & Experience: First and foremost you will ideally have a background working as an HR Consultant or Business Partner, in an Financial Services organisation. You will have experience of managing change and transformation. You will have experience of operating within a comparable role supporting people leaders to manage their teams through effective performance management. You will be adept at case management and be familiar with Employment law, allowing you to provide expertise and insight. Experience of talent management and development will also be beneficial. You will have a passion for HR, be flexible, pro-active and a willingness to take on new activities. You will have excellent communication skills, the ability to influence and manage key stakeholders and the drive to deliver a challenging strategic business and HR agenda Royal London is an equal opportunities employer. We work hard to attract the best talent for our award-winning team. We believe that embracing difference makes us stronger. Our diverse people bring us different skills - whatever their educational background, disability, gender, age, sexual orientation, race, religion or belief. We will consider flexible working arrangements for all our roles. We also welcome applications from individuals who have taken an extended career break. To apply, please use the 'Apply Online' link below. For any further queries regarding the role, please contact Joe Donnelly on (see below)
Resource Management Bath, UK
15/02/2019
Full time
Customer Service Support Bath (central) Salary: Up to £22,000 pa depending on experience Benefits: (28 days holiday + bank holiday, pension, annual bonus) Our clients platform division and business and one of the largest employers in central Bath. Their investment platform is used by financial advisers to manage their clients' money. With strong financial backing from the company and an huge focus on their customers. They have seen continuous growth over the years and the business now has £14 billion worth of assets under administration. They are looking for a Customer Support Consultant to join their Operations based in central Bath. You will provide excellent customer service to our customers ensuring all tasks are undertaken within regulatory or legislative guidelines. This role would suit a person who enjoys serving customers and has high levels of professionalism and personal integrity. It provides an opportunity to gain experience in the investment/wealth management sector, working with high net worth customers and their financial advisers, for a well-regarded local company with national coverage. Responsibilities Own all requests/enquiries from start to completion, minimising hand-offs, working with colleagues from across the business to deliver a high quality personal service Become an expert user of our online platform, able to assist customers and financial advisers, ensuring they are aware of the tools and online facilities available Be prepared to take on a range of different administrative/customer service tasks, demonstrating flexibility, a desire to learn and collaborative attitude Constantly seek additional knowledge to help you provide additional value to our customers, anticipating their needs and finding solutions to any challenges that arise Experience/Qualifications Customer service/administration experience is preferred or educated to degree level Excellent verbal and numeracy skills are essential, as is being able to communicate in a confident, professional and sincere manner. Demonstrate extremely high levels of personal integrity to maintain the trust of our customers Working knowledge of Microsoft Office, including Word and Excel, is required. This is a great opportunity to work within a professional vibrant office for a successful organisation with genuine career progression potential. For any further queries regarding the role, please contact (see below) As part of this group, you can expect to enjoy very competitive benefits package (including 28 days holiday and the option to buy more) and a culture that puts its customers at the heart of everything they do.
Resource Management Wilmslow SK9, UK
13/02/2019
Full time
Customer Service Support   Wilmslow  Salary: Up to £21,500 (depending on experience) + benefits (Annual bonus, 28 days holiday + bank holiday, Onsite gym + pension + flex benefits) Our client is the largest mutual life, pensions and investment company in the UK, with Group funds under management of £114 billion and latest ProfitShare pay out to members of £142 million. Group businesses provide around 9.0 million policies and employ 3,669 people. (Figures quoted are as at 10 May 2018). This is a fantastic opportunity for a Customer Service professional to join our head office based in Wilmslow. Their Customer Service Teams have a variety of duties which include: Processing new customer applications Making payments to existing customers. Dealing with all incoming calls, logging call queries and necessary actions onto our internal systems. We're looking for enthusiastic candidates who are passionate at providing the best customer service possible and who are looking to progress within a career in financial services. Responsibilities: Process and maintain customer details and transactions Provide prompt and accurate information to customers so that they can make future financial decisions Making sure that we meet and exceed our customers expectation, building and maintaining effective relationships Problem solving and escalating issues to team managers as necessary. Attention to detail when handling customer data. Continuously review the customer experience and be active in suggesting ideas for improvement. Collaborate as part of a team. Skills, Qualifications & Experience: Able to demonstrate excellent customer service skills and experience (essential). A polite and professional telephone manner. Accurate data entry skills. Ability to work under pressure to meet deadlines. Competent with Microsoft Word and Excel Excellent communication skills. Have the ability to work autonomously. Commitment to the customer experience. Positive attitude with a willingness to learn. Previous Financial Services or pensions exposure desirable but not essential To apply, please use the 'Apply Online' link below. For any further queries regarding the role, please contact (see below)
Resource Management Eldon Court, Percy St, Newcastle upon Tyne NE1 7YE, UK
12/02/2019
Medical Underwriter - Home based Salary Up to £35,000 (depending on experience) Benefits - Bonus, 28 days holiday + Bank Holidays, Excellent Pension + Flexible Benefits We have an exciting opportunity for an experienced Medical Underwriter to join a successful Protection team on a permanent basis. The position is flexible on location and will be home based, there will be some occasional travel to the office based in Glasgow. We are looking for candidates with recent Medical/Protection experience within an Underwriter role. My client would welcome people who are looking for Part-Time hours and can also offer flexibility around shifts and hours of work. The main purpose of this role is ensuring customers consistently receive accurate and fair underwriting decisions with market leading customer service; the successful candidate will manage their own case pipeline from beginning to end, making accurate decisions whilst balancing cost & risk that drives on improving customer outcomes and experience. Responsibilities: Supporting the Group Customer Service strategy in ensuring robust and accurate Underwriting decisions are appropriate to the commercial risk and within personal Underwriting authority levels Supporting the delivery of the wider customer agenda, ensuring the experiences and outcomes to customers are at the heart of all decisions taken Acting as a technical point of reference, providing underwriting guidance both internally and externally. Supporting key stakeholders by building and maintaining relationships with key partners. Providing support and guidance to less experienced team members. Adhering to the Group quality assurance model, ensuring that consistency of approach to underwriting and quality assurance drives quality results protecting the company's risk exposure. Ensuring that the minimum requirements with respect to conduct risk are understood and met. Skills, Qualifications & Experience : A proven track record of underwriting skills Sound Knowledge and recent experience of the Medical/Protection Market Excellent interpersonal skills - ability to work in an open phone environment Ability to research, analyse and interpret complex information Sound understanding of medical terminology and the ability to interpret medical information Established relationship and influencing skills Absolute passion for customer satisfaction / delivery and understanding of the drivers of customer delight/dissatisfaction Highly analytical with high energy and motivation For any further queries regarding the role, please contact
Resource Management Wilmslow SK9, UK
12/02/2019
Full time
Customer Service Support   Wilmslow  Salary: Up to £21,500 (depending on experience) + benefits (Annual bonus, 28 days holiday + bank holiday, Onsite gym + pension + flex benefits) Our client is the largest mutual life, pensions and investment company in the UK, with Group funds under management of £114 billion and latest ProfitShare pay out to members of £142 million. Group businesses provide around 9.0 million policies and employ 3,669 people. (Figures quoted are as at 10 May 2018). This is a fantastic opportunity for a Customer Service professional to join our head office based in Wilmslow. Their Customer Service Teams have a variety of duties which include: Processing new customer applications Making payments to existing customers. Dealing with all incoming calls, logging call queries and necessary actions onto our internal systems. We're looking for enthusiastic candidates who are passionate at providing the best customer service possible and who are looking to progress within a career in financial services. Responsibilities: Process and maintain customer details and transactions Provide prompt and accurate information to customers so that they can make future financial decisions Making sure that we meet and exceed our customers expectation, building and maintaining effective relationships Problem solving and escalating issues to team managers as necessary. Attention to detail when handling customer data. Continuously review the customer experience and be active in suggesting ideas for improvement. Collaborate as part of a team. Skills, Qualifications & Experience: Able to demonstrate excellent customer service skills and experience (essential). A polite and professional telephone manner. Accurate data entry skills. Ability to work under pressure to meet deadlines. Competent with Microsoft Word and Excel Excellent communication skills. Have the ability to work autonomously. Commitment to the customer experience. Positive attitude with a willingness to learn. Previous Financial Services or pensions exposure desirable but not essential To apply, please use the 'Apply Online' link below. For any further queries regarding the role, please contact (see below)