ARC IT Recruitment

ARC IT Recruitment Sussex University, Refectory Rd, Falmer, Brighton BN1 9QU, UK
17/08/2018
Full time
Customer Support/Administrator fluent in a European language Gatwick £30K plus benefits Customer Support/administrator fluent in a European language is required by a leading technology provider based close to Gatwick airport. The successful candidate will be a confident communicator with excellent organisation skills and the ability to prioritise a busy workload. Key Responsibilities: Coordinating and prioritising the administration of support activities Recording all support activities in an appropriate call logging system and ensuring customer cases are dealt with efficiently and with minimum delay Escalating to management any technical issues that are likely to become significant Managing product recall activities, including liaising with customers and processing their questions or replies accordingly Providing back-up telephone cover to support teams during busy times Key skills: Excellent, confident communication skills in English plus a second European language, written and oral Competent IT application knowledge (Outlook, MS Office) Must be flexible, able to work under own initiative (self-starter) or as part of a team Demonstrate best practice at all times to ensure a satisfactory outcome for customers For a full consultation on this role, send your CV to Rebecca.
ARC IT Recruitment Sussex University, Refectory Rd, Falmer, Brighton BN1 9QU, UK
17/08/2018
Full time
Customer Support/Administrator fluent in a European language Gatwick £30K plus benefits Customer Support/administrator fluent in a European language is required by a leading technology provider based close to Gatwick airport. The successful candidate will be a confident communicator with excellent organisation skills and the ability to prioritise a busy workload. Key Responsibilities: Coordinating and prioritising the administration of support activities Recording all support activities in an appropriate call logging system and ensuring customer cases are dealt with efficiently and with minimum delay Escalating to management any technical issues that are likely to become significant Managing product recall activities, including liaising with customers and processing their questions or replies accordingly Providing back-up telephone cover to support teams during busy times Key skills: Excellent, confident communication skills in English plus a second European language, written and oral Competent IT application knowledge (Outlook, MS Office) Must be flexible, able to work under own initiative (self-starter) or as part of a team Demonstrate best practice at all times to ensure a satisfactory outcome for customers For a full consultation on this role, send your CV to Rebecca.