Resource Solutions - Barclays

Resource Solutions - Barclays London, UK
14/01/2019
Full time
Overall purpose of role Barclays Corporate Real Estate Solutions is responsible for delivering workplace services to more than 9,000 employees based in 1CP and a large number of client and customers visiting HQ daily. Provide a "world class" level of client care and personal service to all stakeholders within Barclays which includes visitors, clients and internal stakeholders. The role of the Guest Services Assistant is to create a warm welcome, delivering an exceptional first impression for clients, colleagues and visitors at Barclays. Key Accountabilities Visitors/Clients Provide a warm, courteous and prompt welcome on arrival for all visitors for client meetings, seminars, training courses and other events. Ensure that all visitors and colleagues are dealt with efficiently so that an exceptional high standard of service is provided at all times. Ensure that you are able to instantly recognise and greet the Chairman, CEO, Board Members and key Barclays Executives at all times, proactively maintaining your personal knowledge and any changes within the Executive team. Communicate visitor and client arrivals to the relevant people promptly so that the visitor or client is either met or escorted to the relevant meeting room/area in a timely manner. Handle client and visitor queries and supply relevant information to them. Ensure that waiting visitors are kept informed of any delays and progress to ensure client comfort. Liaise with meeting hosts regarding their clients and meeting requirements on the day and following specific instructions for individual bookings and visitors.  Operational Support Ensure that all guest service areas are appropriately resourced in line with service standards and rotas, raising any staffing issues or challenges to the Guest Services Team Leader. To be aware of and comply with all rules and regulations relating to Barclays Dawn Raid Procedures and other relevant security procedures. Monitor all Front of House areas eg meeting rooms, reception areas etc. To ensure that they are always tidy and presentable and take corrective action where necessary. To be proactive and effective in the co-ordination and monitoring of meeting room bookings to ensure maximum utilisation of meeting rooms, while taking into consideration the practicalities/demands of other departments and clients. Provide pro-active support to the management team with continuous improvement to Guest Services standards and procedures. To be aware of security issues when carrying out reception duties and follow instructions with particular reference to visitors and confidential papers in meeting rooms. To carry out room status checks as required to ensure information on the Room Booking system is kept up to date at all times (where appropriate) Trouble shoot client and visitor problems using research and problem-solving skills. Support colleagues and assist in the coaching of New Starters. Be Health & Safety aware at all times and ensure adherence to the firms H&S policies. Provide support including building evacuations as required. Key relationships Liaise with other Barclay's departments and service partners to ensure the smooth delivery of services for all guests and colleagues. Key relationships within CRES include; the building Facilities Management team, catering, cleaning, etc Outside CRES key relationship are required with Security and service partners to ensure we provide a seamless, safe and customer focused service. Decision-making and Problem Solving This section should describe the extent and level to which the job requires evaluative judgement and analytical skills. Detail should be provided as to the type and complexity of problems and the impact the role has on developing or enhancing existing systems or processes Risk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Person Specification Personal attributes essential to performing role including competencies, expertise, knowledge, and experience. Note: experience requirements must not be in the form of years (minimum or otherwise). Essential Skills/Basic Qualifications: Experience working with a corporate Front of House environment and/or a 5 star customer service environment. Ability to work in a pressurised and busy environment, maintaining composure and focus on delivering world class service to each guest every time. IT Skills - MS Office, PowerPoint and Excel Excellent verbal and written, communication and interpersonal skills. Demonstrate the ability to be proactive and think logically. A very high standard of personal appearance Desirable skills/Preferred Qualifications: Knowledge of visitor management systems, room booking systems and switchboard systems. Administrative experience. Knowledge of AV/VC equipment First Aid trained
Resource Solutions - Barclays London, UK
11/01/2019
Full time
Overall purpose of role Barclays Corporate Real Estate Solutions is responsible for delivering workplace services to more than 9,000 employees based in 1CP and a large number of client and customers visiting HQ daily. Provide a "world class" level of client care and personal service to all stakeholders within Barclays which includes visitors, clients and internal stakeholders. The role of the Guest Services Assistant is to create a warm welcome, delivering an exceptional first impression for clients, colleagues and visitors at Barclays. Key Accountabilities Visitors/Clients Provide a warm, courteous and prompt welcome on arrival for all visitors for client meetings, seminars, training courses and other events. Ensure that all visitors and colleagues are dealt with efficiently so that an exceptional high standard of service is provided at all times. Ensure that you are able to instantly recognise and greet the Chairman, CEO, Board Members and key Barclays Executives at all times, proactively maintaining your personal knowledge and any changes within the Executive team. Communicate visitor and client arrivals to the relevant people promptly so that the visitor or client is either met or escorted to the relevant meeting room/area in a timely manner. Handle client and visitor queries and supply relevant information to them. Ensure that waiting visitors are kept informed of any delays and progress to ensure client comfort. Liaise with meeting hosts regarding their clients and meeting requirements on the day and following specific instructions for individual bookings and visitors.  Operational Support Ensure that all guest service areas are appropriately resourced in line with service standards and rotas, raising any staffing issues or challenges to the Guest Services Team Leader. To be aware of and comply with all rules and regulations relating to Barclays Dawn Raid Procedures and other relevant security procedures. Monitor all Front of House areas eg meeting rooms, reception areas etc. To ensure that they are always tidy and presentable and take corrective action where necessary. To be proactive and effective in the co-ordination and monitoring of meeting room bookings to ensure maximum utilisation of meeting rooms, while taking into consideration the practicalities/demands of other departments and clients. Provide pro-active support to the management team with continuous improvement to Guest Services standards and procedures. To be aware of security issues when carrying out reception duties and follow instructions with particular reference to visitors and confidential papers in meeting rooms. To carry out room status checks as required to ensure information on the Room Booking system is kept up to date at all times (where appropriate) Trouble shoot client and visitor problems using research and problem-solving skills. Support colleagues and assist in the coaching of New Starters. Be Health & Safety aware at all times and ensure adherence to the firms H&S policies. Provide support including building evacuations as required. Key relationships Liaise with other Barclay's departments and service partners to ensure the smooth delivery of services for all guests and colleagues. Key relationships within CRES include; the building Facilities Management team, catering, cleaning, etc Outside CRES key relationship are required with Security and service partners to ensure we provide a seamless, safe and customer focused service. Decision-making and Problem Solving This section should describe the extent and level to which the job requires evaluative judgement and analytical skills. Detail should be provided as to the type and complexity of problems and the impact the role has on developing or enhancing existing systems or processes Risk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Person Specification Personal attributes essential to performing role including competencies, expertise, knowledge, and experience. Note: experience requirements must not be in the form of years (minimum or otherwise). Essential Skills/Basic Qualifications: Experience working with a corporate Front of House environment and/or a 5 star customer service environment. Ability to work in a pressurised and busy environment, maintaining composure and focus on delivering world class service to each guest every time. IT Skills - MS Office, PowerPoint and Excel Excellent verbal and written, communication and interpersonal skills. Demonstrate the ability to be proactive and think logically. A very high standard of personal appearance Desirable skills/Preferred Qualifications: Knowledge of visitor management systems, room booking systems and switchboard systems. Administrative experience. Knowledge of AV/VC equipment First Aid trained