Mercator IT Solutions

Mercator IT Solutions Worthing, UK
19/07/2019
Contractor
Performance analyst: work with project teams to procure, implement and validate appropriate analytics tools against identified performance measurement frameworks source, collect and extract data that is accurate and fit for purpose, working with developers to configure, test and update configurations analyse data and use this analysis to create compelling evidence-based and actionable data stories to share with stakeholders to drive decisions inform the iterative design of the service or product in order to ensure effectiveness, efficiency and accuracy make sure data and analysis is of high quality and accuracy, and work with a variety of qualitative and quantitative data are ambassadors for analytics, supporting others to improve and interpret data and are included throughout the product and content life cycles provide challenge from a digital perspective and collaborate with other digital and analytical professions, especially user researchers, to provide collective insights work as part of or with an agile or scrum team, where appropriate, on a specific project or in day-to-day continuous improvement activities
Mercator IT Solutions London, UK
19/07/2019
Contractor
Technical Workplace Specialist My customer is looking for a Technical Workplace Specialist to help the Workplace Team with the following tasks: Ticket queue monitoring Daily Checks ( Walkaround of environment and check hardware is working) Basic PC hardware swap outs Login fault ticket with suppliers and chasing Mercator IT Solutions provides services as an agency and an employment business
Mercator IT Solutions Camberley, UK
19/07/2019
Contractor
NBU Consultant - Netbackup, Data Domain, NBU Appliances My customer requires a Netbackup Consultant who has strong NBU and Data Domain, NBU Appliances skills. Mercator IT Solutions provides services as an agency and an employment business
Mercator IT Solutions United Kingdom
15/07/2019
Contractor
Define, implement and manage Group Security communication strategy both for Group Security team audience and for audiences Define, implement and manage Group Security awareness strategy to raise security awareness within the Group, targeting the employees and all entities Ensure the delivery of high quality awareness and communication campaigns and materials to support the behavior changes initiatives Ensure Group Security communications consistency, delivery and quality Create and develop an Security Practice feeling of belonging within Group Security teams Supervise Awareness and Communication projects aiming at raising awareness on Security topics among Group entities and employees Leverage Security topics at Group, Group Operations and Group communication network levels and in communication governance's bodies Lead and coach the team promoting values - Contribute to build a consistent Communication strategy according to the target - Design, develop and manage day-to-day security communication - Create associated delivery plans and manage related budgets - Leverage Group regalia functions and existing traversal networks to support Group and local action plans - Manage stakeholders and build relationships at Group and local levels to ensure an effective implementation of the action plans - Design, build and conduct dedicated communication action plans to support/facilitate new practice implementation inside - Create and deploy strategic communication initiatives designed to promote Group Security and its successes - Organize and animate Security events to support Group Security strategy objectives - Advise Executives and key projects on any communications issues - Lead, coach and guide the team - Organize team activities and planning to meet the deadlines Competencies: - Corporate Communications - Internal Communications - Writing skills - Project Management - Communication on social & digital Media - Public Relations  - Film production and Graphic design - Change Management and Behavioural change - Security Awareness - Corporate Branding Creates an environment for developing and fostering leadership excellence Effectively communicates the group vision and goals and the benefits in achieving the strategy Recognizes potential leaders and provides them with challenging assignments/stretch goals Takes calculated risks in decision-making and seeks inputs from the team/stakeholders for the same. Creates mechanisms to recognize individual/group contribution & achievements Can effectively mentor others to acquire this competency Articulates a vision, develops organizational goals and strategies Maintains a wider perspective, aligns actions and contributes to the enhancement overall organizational strategy including outputs from benchmarking activities and reviews Understands and articulates the projected direction of the organization and how changes to it might impact the group Is aware of the trends in the external environment and key differentiators vis-a-vis competition and uses this information to anticipate how these changes would impact the organization Recommends solutions relevant to the complexity, scope, risk and magnitude of problem Plans up to 2-5 years ahead (particularly when preparing budgets and resource requirements), in accordance with the project/program portfolio to ensure its successful delivery Provides input into planning and prioritization of project activities Required to analyze and critically evaluate information as well as formulate plans based on multiple sources of information Forward planning required eg target setting and forecasting trends Ability to manage action plans, review progress and make adjustments where required Advises on decisions regarding strategy, policy, and structures Quick to assimilate and integrate new information for informed decision making Monitor changes in the operating environment, quick to act upon potential opportunities. Able quickly evaluate a situation or issue and take the initiative within limits of authority. Mentoring: The process in which an experienced colleague is assigned to an inexperienced individual and assists in a training and development or general support role Assertiveness, empathy, active listening Oral communication, persuasive skills
Mercator IT Solutions Worthing, UK
15/07/2019
Contractor
My Client is one of the largest organisations in the UK and we run the biggest digital operation in Government. Their digital business runs the IT behind tax and benefits services for 45 million individual and 4.9 million business customers. They are making services and information simpler, clearer and faster for citizens and businesses. To do that, they need senior service designers who will help them design coherent integrated service offerings based on user needs, and define the design strategy for a service or set of services. About the job This is a chance to work on services that matter and affect the lives of millions of citizens. As a Service Designer you'll work in a multidisciplinary team, alongside researchers, designers and developers, to deliver word-class, user-centred public services. You will bring extensive experience designing public, commercial or third-sector services. As a passionate advocate for designing integrated experiences, you will be persuasive and collaborative with a wide range of stakeholders. You'll be part of our active and supportive design community. You ideally would have a UX background and would of worked as a UX Lead or Senior UX designer. Role and responsibilities Your role will include: understanding user needs and creating user journeys that help people successfully navigate complex systems identifying where separate interactions should act as one service and design rational user journeys within that service, as well as commonalities in activities across services that create opportunities for product development analysing failure within existing services, identifying root causes for that failure, and creating designs or recommendations to address that failure developing future service propositions that deliver on policy intentions helping to plan user research and usability testing, observing sessions, and helping to analyse the results of user research identifying opportunities for cost reduction and improvement within an existing service understanding the existing support system for a service - both digital and process based - and designing targeted improvements to existing services or to accommodate new services mapping current service journeys and creating blueprints for improved and/or new services creating and rapidly iterating service prototypes identifying and designing service patterns identifying the right ways to measure service success building collaborative relationships with stakeholders, across teams and service domains defining and conducting excellent stakeholder engagement being a knowledge expert in service design participate in thought leadership - introduce ideas and approaches to the broader team Specialist skills and experience required You need to: be able to design complexity out of services have significant experience designing digital products and/or services and planning service design project engagements have significant experience planning and running workshops with stakeholders, end users and/or front-line service providers have a solid understanding of user research methods and practice, proven experience in using metrics and user feedback to define/refine services and be able to work collaboratively with user researchers and interpret research findings be able to analyse and visualise user journeys and service flows be able to clearly and persuasively communicate designs as well as the evidence underpinning decisions work collaboratively with multidisciplinary teams be able to work quickly in an agile environment have a design related degree, or relevant industry experience have exceptional skills in convincing people of the benefits of user-centred design and designing integrated service offerings have at least a basic a understanding of HTML and CSS have experience of introducing positive change into working