ABW Recruitment London, UK
My client, an energy trading company based in Canary Wharf, requires a Navitas Product Owner We are seeking a Product Owner who will manage the development of the Navitas Content Management System and tools on behalf of the Digital Communications team and the business users. As Product Owner, you will interface with business teams to understand how they are using the Navitas content platform and document their feedback and requirements for future enhancements.You will use these requirements, together with your understanding of the overall platform needs, to create a vision and development roadmap which can be shared with your stakeholders. You will work closely with our Agile Product Development partner to deliver against the development roadmap; you will be the business representative for all requirements and will ensure the partner team are developing the right solutions to meet business needs and standards. You will facilitate business stakeholder input and testing of solutions. You will be responsible for the prioritisation of requirements to define clear sprint and release goals for the scrum team. You will ensure there is a clearly defined, refined and prioritised backlog of user stories. You will champion the use of the CMS, provide transparency on our development processes, regularly report on progress and help increase the level of understanding of Navitas across the company. You will need to be an excellent facilitator and be comfortable interacting with stakeholders at all levels. The Navitas platform is my clients solution for external and internal websites, video hosting and email marketing. Launched in 2013 it comprises hosting on the Amazon cloud, Adobe's Content Management System (CMS), Contentful CMS, Algolia Search, Google Analytics, Kaltura video, Dotmailer email, supported by a 24/7 helpdesk. Purpose of role: As part of the product development team, you will work with the senior product manager, business managers and site owners to gather and develop a clear, concise and agreed set of customer requirements for the Navitas Platform You will need to evaluate new requirements and understand their business value and drivers. You will be balancing and prioritising the needs of multiple clients to ensure that the solutions delivered are in service of our audiences and the wider business goals of both the total Navitas platform and the company. You will interact with a wide variety of stakeholders, helping them to understand our methods and processes, as well as keeping them informed of progress. You will need to have a good understanding of how to translate business requirements and digital product features into well written and detailed user stories, with clear acceptance criteria to enable effective delivery. You will maintain the product backlog and define the delivery goals for the product development team, setting clear goals and tracking & reporting on progress. You will be a key part of the scrum team and be comfortable using Agile development processes, refining and improving them where necessary. You will work closely with the Navitas AM partner to follow DevOps best practice. You will help to ensure the team are maximising delivery, maintaining quality and meeting key performance metrics. As the scrum team are a third-party supplier you will be motivating them to deliver against the product vision for the company Additionally, as an integral member of the Digital Comms team, you will work with the other Navitas team specialists to shape and implement the Navitas platform roadmap, providing your input on the roadmap and vision for the CMS Key Results/Accountabilities expected from role (not more than 5) Take high level business requirements from website owners (internal and external), evaluate the needs and assess dependencies and translate them into a roadmap. Work closely with the other Digital Comms team members to understand business drivers to help prioritise business requirements, schedule them into a release scope and communicate the prioritisation and schedules to stakeholders. Manage the Product backlog - providing a clear, refined and prioritised set of user stories with clear acceptance criteria for the CMS and Navitas tools. Collaborate with and drive the product development team to deliver the best quality solutions utilising agile scrum practices and manage these into the business Validate all solutions and requirements with stakeholders and report to leadership on product development progress, issues and risks. Key challenges faced on the role (In relation to section 4 above) Dealing with uncertainty as the existing processes are in a state of transition as our websites move to a refreshed design, we consider the future for internal comms and we are onboarding a new development partner. Understanding of the companies Communications procedures and the application to digital channels both externally and internally which are different to traditional channels. The ability to interact with a variety of stakeholders within various segments and businesses, including marketing and HR, which may have different priorities to Group Comms and different levels of understanding of digital. Promoting a holistic customer experience for our audiences. The ability to prioritise requirements against conflicting priorities from different parts of the company. Constant delivery of accurate and useful information to the Navitas team and its stakeholders. Working with a third-party product development partner that may change individual personnel or in totality over time. Experience & Expertise (Typical educational qualification & experience) Degree and/or professional qualification in appropriate discipline or the equivalent work experience 3+ years of directly-related experience in similar role as an Agile Product Owner and/or Business Analyst working with an Enterprise Web Content Management System Proven product management experience developing software and digital products (in-life and new product development), particularly of Agile product life cycle management. Understanding of DevOps best practice and continuous improvement methods for software delivery Proven stakeholder management experience is essential as this role will require working with both our customers in businesses and functions, collecting their requirements and providing advice, guidance and challenge and with 3rd party suppliers to execute the backlog Proven experience in creating new product concepts including prototyping and building investment cases underpinned by analytics and data Good facilitation skills are a key requirement as the role requires diplomacy when trying to balance the needs of the different customers with the short and long term platform roadmap and the resources it will require to implement A good understanding of technical standards and developing best practice relating to the web is essential and knowledge of content platforms and constituent parts and Policies and Procedures would be helpful Passion for the customer experience and how to differentiate product offering based on experience Proven skills with a variety of software, including content management systems, CRM systems, Google Analytics, Jira, Confluence, photo editing software, Yammer, SharePoint and Lync. Expert at navigating the Internet. Familiar with social media. Ability to quickly learn new software. Proven experience with prioritisation and value measurement processes, product road mapping and reporting. Ability to multi-task, prioritise issues/escalations, and manage many projects simultaneously and able to adapt, innovate and thrive in a highly dynamic, rapidly-changing environment. Creative and energetic. Self-starter. Ability to work in a team and motivate them to succeed under pressure. High enthusiasm for work. Able to deliver results to tough deadlines. Sense of humour and a thick skin helpful!