WorldPay

WorldPay Cambridge, UK
22/05/2019
Why is our Gateway Support Team the next step for you? We are passionate about payments, our customers and colleagues. We are committed to being the world's most progressive and reliable payments partner, sharing insights and helping our customers prosper. This role provides an exceptional standard of Customer Service and support to our corporate customers and colleagues relating to Worldpay Gateways supported by WPUK. The role holder will support the Gateway Team Manager when required to train, coach and otherwise develop the competency of the team including training, development and mentoring of new team members in order to improve KPIs including SLAs, NPS and first time resolution, as well as resolving escalations, repeated incidents and complaints. We have an excellent career progression plan and a great track record of our colleagues moving within the business which has Global reach. How will you add value on a day-to-day basis? You will provide an exceptional standard of Customer Service to our corporate customers who are using our eCommerce systems and platforms. Advice provided will include in-depth instructions for the Gateways and advice as to the best methods of use of these to meet the customer's requirements. You will work with the largest retailers and companies in the UK and have the opportunity to use your talent and imagination to help with the queries and problems along the way of our customers using Worldpay Gateways. What will make you the ideal candidate? You will have excellent communication skills, organisational skills, attention to detail and telephone manner as well as the ability to work in a fast-paced business environment. You will be able to adopt to new processes and use of new products whilst applying analytical and problem-solving thinking when helping our customers to let them have the best experience possible when contacting Worldpay. How is Worldpay changing the world? Worldpay has merged with Vantiv Inc. to create a new global leader in payments. The new Worldpay will have the scale, the reach and the resources to take our success story to another level. This move allows us to expand further into high growth markets, deliver innovation at scale and above all, brings together exceptional talent and a shared passion that will help propel us forward to the next chapter of our collective story. Our technology enables billions of payments to be made each year whether online or in person. Working with customers large and small we help them to take payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process
WorldPay City of London, UK
21/05/2019
Why is our Scheme Fees Manager the next step for you? Scheme fees are determined by the card schemes (Visa / MasterCard etc) however these can be complex in nature with many factors impacting the applicable fee. These factors can be the country of card issuance, country of the retailer, transaction method etc. Additionally these fees and associated rules are frequently updated. This has a consequential impact to our processes and in this role you will be a key part in controlling these changes and processes by working cross-functionally and using your analytical skills. How will you add value on a day to day basis? Within this role you will become a subject matter expert on all Scheme related charges including interchange and network fees. You will be involved in updating the relevant teams such as sales, marketing, pricing and finance on developments, creation and provision of Fee related analytics. Capturing and analysing data through running queries in SQL you will look to identify and drive continuous improvement initiatives contributing towards achievement of business objectives. Collaborating on a cross functional basis to understand the impact of changes, you will ensure all documentation is updated for decision making purposes, investigating, where necessary, anomalies and incomplete information. You will also partner with technology so updates are captured and be responsible for the smooth running of month end activities. Finally you'll assist in overseeing the financial control processes. This is a great chance to lead on analysis to find the root cause of variances; and identify and implement mitigating actions. What will make you the ideal candidate? The team is looking for driven new colleague with a positive approach to teamwork. You come from an analytical role and have experience with writing code in SQL and creating models in Excel. This role is all about initiating process improvements, so you enjoy problem solving and can present the solutions effectively to internal stakeholders as well as clients with great communication skills. Ideally you will have built up scheme fee knowledge in the payment industry - if not, we would really like you to be curious to expand your knowledge and be keen to understand the payment ecosystem. How is Worldpay changing the world? Worldpay has merged with Vantiv Inc. to create a new global leader in payments. The new Worldpay will have the scale, the reach and the resources to take our success story to another level. This move allows us to expand further into high growth markets, deliver innovation at scale and above all, brings together exceptional talent and a shared passion that will help propel us forward to the next chapter of our collective story. Our technology enables billions of payments to be made each year whether online or in person. Working with customers large and small we help them to take payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process.
WorldPay Manchester Central Library, St. Peter's Square, Manchester M2 5PD, UK
21/05/2019
Full time
Have you or someone you know been out of work due to family commitments for two years or more? Are you or they thinking about going back to work but not sure where to start? If you answered yes to either question then our return to work programme called 'Refresh' could be of interest. At Worldpay we are committed to supporting colleagues with busy lives. We know that many people leave work at the end of the day with responsibilities for young children and elder care. Refresh is an inclusive programme that provides a supportive environment for people to use their skills and experience while maintaining work-life balance. The Refresh programme includes a structured training and coaching programme to build on existing skills and help you develop your confidence as you settle back into work. You will be invited to apply for any of our open roles or take part in a placement to help you settle back into work. Are you as passionate about customer support as we are? We're looking for creative thinkers and strong communicators who have a passion for working in Operations, Business & Legal Services or Finance. Our Manchester office is a global business support centre; it's very much the engine room of the UK & Global eCommerce markets and involves some dizzying numbers, especially when it comes to money: the Settlement Operations team pays out in 37 currencies using more than 2000 bank accounts, for example. Millions of customers and merchants alike rely on us to manage and settle payments - every single second of every day. When you join our team, you will get to understand how we help merchants in moving billions of pounds every year. There will be opportunities to join our Collection team who provides support to our Global Business customers. You'll be part of a high performing, fast-paced team managing accounts with a strong focus on cash collection and aged debt recovery and avoidance. We also have exciting roles in other areas of the business, including our Business & Legal Services teams and in Finance. Our need for experts in different fields changes all the time so we encourage applications from a broad spectrum of operations backgrounds. Requirements To qualify for the Refresh programme you will have been out of work for at least two years due to family commitments, whether it be caring for children, elderly family members or someone with a disability. The programme is inclusive to men and women. The process Applications open 27 March 2019 Application closing date 1 May 2019 (with screening commencing from 7 May) We will then host a one day meet-up on 4 June 2019 After the meet-up day, if there is a potential match for one of our open roles, you will be invited to interview for the position Final Interview process will commence from 17 June 2019 The start date for new roles will be 30 September 2019 The 4 June meet-up will take place in our Manchester office in Spinningfields. It's a great opportunity to learn more about Worldpay and the different technology teams. There will be a skills workshop to build strengths and confidence in the workplace, and you'll get the chance to network with Worldpay colleagues and hear about our flexible culture, inclusivity networks and returner experiences. Balancing work and family life As a family-friendly employer, we know that getting the right work life balance is important especially as life has its way of throwing in some surprises. We want our colleagues who are juggling a busy career and family life to have the support they need, when they need it. In addition to our internal Worldpay Family Network and partnership with My Family Care - providing support and the chance to network with people in a similar situation - we are also open to exploring flexible working arrangements. The standard working week at Worldpay is 35 hours, core hours being 9-5, and as a company, we support colleagues working from home one day per week.
WorldPay 133 Oldham St, Manchester M4 1LN, UK
21/05/2019
Why should you say yes to Worldpay? Worldpay is rapidly growing in the evolving Fintech sector. To remain as the market leader it is essential that our Enterprise Risk Management team supports our business in winning the right way. That's where you come in!! How will you add value? Worldpay's ERM team supports growth through building relationships with Senior Leaders across the world. You'll be a valued global partner, supporting our Leaders by enabling risk based decision making. This role will support a dedicated Business area which delivers services to our customers across the world. You will share tools and techniques to help colleagues take true ownership and accountability of their Risk and Control environment. Our tight-knit ERM team have the opportunity to travel, develop commercial insight and get involved in a variety of ventures. If you have what it takes to join a high performing team, come and help us win together! What will make me right for the role? You bring proven experience in risk management and have a detailed understanding of Enterprise Risk Management, as well as general knowledge of other Risk disciplines (Operational, Market, Regulatory, Fraud and Credit). You will excel at building relationships with internal stakeholders to gain buy in. You are confident in having constructive, challenging conversations to ensure stakeholders are managing risks effectively. Line management experience is preferred as you will have a direct report in this role.. You are educated to degree level or bring an equivalent professional qualification with membership of a relevant professional body, such as IRM. We pride ourselves on our culture. We're passionate and motivated to stand out so we'll need you to bring the same ambition. Our teams are spread out between Manchester, Gateshead and the US, so we'll need you to be proactive and a strong team player. Every day at Worldpay is different so having a self-starter approach will enable you to thrive in our environment. How is Worldpay changing the world? Worldpay has merged with Vantiv Inc. to create a new global leader in payments. The new Worldpay will have the scale, the reach and the resources to take our success story to another level. This move allows us to expand further into high growth markets, deliver innovation at scale and above all, brings together exceptional talent and a shared passion that will help propel us forward to the next chapter of our collective story. Our technology enables billions of payments to be made each year whether online or in person. Working with customers large and small we help them to take payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process.
WorldPay 133 Oldham St, Manchester M4 1LN, UK
20/05/2019
Why should you say yes to Worldpay? Worldpay is rapidly growing in the evolving Fintech sector. To remain as the market leader it is essential that our Enterprise Risk Management team supports our business in winning the right way. That's where you come in!! How will you add value? Worldpay's ERM team supports growth through building relationships with Senior Leaders across the world. You'll be a valued global partner, supporting our Leaders by enabling risk based decision making. This role will support a dedicated Business area which delivers services to our customers across the world. You will share tools and techniques to help colleagues take true ownership and accountability of their Risk and Control environment. Our tight-knit ERM team have the opportunity to travel, develop commercial insight and get involved in a variety of ventures. If you have what it takes to join a high performing team, come and help us win together! What will make me right for the role? You have started your career in risk management and have a good understanding of Enterprise Risk Management, as well as general knowledge of other Risk disciplines (Operational, Market, Regulatory, Fraud and Credit). You are educated to degree level or bring an equivalent professional qualification with membership of a relevant professional body, such as IRM. We pride ourselves on our culture. We're passionate and motivated to stand out so we'll need you to bring the same ambition. Our teams are spread out between Manchester, Gateshead and the US, so we'll need you to be proactive and a strong team player. Every day at Worldpay is different so having a self-starter approach will enable you to thrive in our environment. How is Worldpay changing the world? Worldpay has merged with Vantiv Inc. to create a new global leader in payments. The new Worldpay will have the scale, the reach and the resources to take our success story to another level. This move allows us to expand further into high growth markets, deliver innovation at scale and above all, brings together exceptional talent and a shared passion that will help propel us forward to the next chapter of our collective story. Our technology enables billions of payments to be made each year whether online or in person. Working with customers large and small we help them to take payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process.
WorldPay City of London, UK
19/05/2019
Why is our PA role the next step for you? The Commercial Development team is responsible for the strategic growth programmes for the UK / Europe line of business, which includes growing our core book of SME customers, optimising how we go to market, identifying new opportunities in the market and finding / growing strategic partnerships. We have a new opportunity for an experienced PA supporting the SVP Commercial Development. to join the team. This is an integral and highly visible position working within a fast-paced dynamic business. How will you add value on a day to day basis? We are looking for a positive and pro-active PA to support with effective diary and mailbox management, domestic and international travel arrangements and meeting. You will be responsible for pre- meeting research, preparing documents and presentations material to a high quality and to Worldpay brand guidelines. You will be responsible for maintaining and reviewing short and long term to-do lists of action items, keeping everyone updated on all action items arising from meetings, following up on the completion of these items. You will also undertake and manage specific projects and assignments, liaising with other areas of the business and external suppliers where appropriate. What will make you the ideal candidate? To be successful in this role, you will need excellent communication skills as there is a high level of stakeholder management at all levels across the business.You will be able to prioritise diaries and tasks and have the initiative and problem solving ability, to ensure that you can engage with stakeholders and act as a direct representative of your manager. Your style of working must be flexible, this is a changeable and at times pressurised environment. You will be numerically literate with excellent Excel and PowerPoint skills. How is Worldpay changing the world? Worldpay has merged with Vantiv Inc. to create a new global leader in payments. The new Worldpay will have the scale, the reach and the resources to take our success story to another level. This move allows us to expand further into high growth markets, deliver innovation at scale and above all, brings together exceptional talent and a shared passion that will help propel us forward to the next chapter of our collective story.
WorldPay City of London, UK
19/05/2019
Why is our Corporate Implementation Director the next step for you? Every year billions of money transactions are made annually using Worldpay technology and systems, whether online or face-to-face, chip & pin or contactless. Our business customers can be large or small, from your local corner shop to the world's biggest airlines with whom you might book this summer's get away. We help these customers take your payments quickly, safely and reliably, making your life a lot easier and allowing them to grow their businesses in the process. How will you add value on a day-to-day basis? The key purpose of the role is to facilitate the provision of an outstanding customer experience in the delivery of Worldpay technical solutions, minimising the time to live and the time to full volume, and hence maximising the value of commercial opportunities. The Director of Implementation will provide leadership to a team of client services managers and Technical Consultants to implement Worldpay products to Large Corporate Merchants (£10m per annum). You will also Design, develop, implement and maintain procedures and processes to support the efficient and timely implementation of Corporate merchants, and that Corporate Service Level Agreements (SLA's) can be met. A key element of the role will be to lead and motivate the Implementation team within the Corporate Operation group and monitor the performance level of the team. You will be responsible managing relationships with key stakeholders in order to identify opportunities for service improvement and ensure commercial viability and customer satisfaction. The Implementation Director review the structure of the implementation teams and design and action the necessary changes required to implement strategic requirements. What will make you the ideal candidate? The ideal candidate will have knowledge of Retail and Hospitality environments. Technical knowledge of payment products would see a smooth transition into this role. Having experience of working with C level representatives of Corporate customers is essential. The ideal candidate will be a strong leader who has the ability to make decisions and implement efficiency, forge relationships internally and externally as well as work to tight deadlines in a fast moving environment. How is Worldpay changing the world? Worldpay has merged with Vantiv Inc. to create a new global leader in payments. The new Worldpay will have the scale, the reach and the resources to take our success story to another level. This move allows us to expand further into high growth markets, deliver innovation at scale and above all, brings together exceptional talent and a shared passion that will help propel us forward to the next chapter of our collective story. Our technology enables billions of payments to be made each year whether online or in person. Working with customers large and small we help them to take payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process
WorldPay Team Valley Trading Estate, Gateshead NE11 0NA, UK
19/05/2019
Why is our Corporate Omni-Channel Support Team the next step for you? Based in our Team Valley offices, you'll be part of Worldpay's biggest Operations centre. Gateshead teams are the frontline when it comes to working with our customers and making sure we deliver the best levels of service possible. The Corporate Omni-Channel Support Team plays a vital role in providing essential support to Worldpay's corporate customers who are invested in one of Worldpay's integrated payment solutions such as the flagship Worldpay Total. Our corporate customers expect world class service, which your team will be responsible for delivering in line with our 'Corporate Support Charter'. How will you add value on a day-today basis? Working towards service level targets, you will handle a wide range of queries for our corporate customers and support the end-to-end resolution of any customer queries. You'll be a main point of contact for our customers, both by telephony and email communications. You're expected to develop a good understanding of your customers, working closely with them and providing prompt, accurate advice to ensure speedy and professional resolutions to issues. You'll adhere to standard operating principles and business quality standards. We have a number of customers who have subscribed to our new 'point-to-point' encryption (P2PE) terminals. You will therefore be part of the team that is required to provide these customers with 24/7 technical support and account management working closely with colleagues based in our Indore and London offices. Whilst your main duties will be to assist P2PE and Worldpay total customers, you may also be required to help the wider corporate team with day to day tasks ensuring workloads are dealt with in an efficient and timely manner. What will make you the ideal candidate? Ideally you'll come from a customer service background. You'll need to pick up systems quickly. You will be able to manage your own workload effectively. You will be a good team player and have a positive attitude towards your work and colleagues alike. Experience of dealing with technical queries or issues would be advantageous though not essential. Additionally, we welcome applications from candidates with a retail background who may be used to working with 'point-of-sale' terminal and processes. H ow is Worldpay changing the world? Worldpay has merged with Vantiv Inc. to create a new global leader in payments. The new Worldpay will have the scale, the reach and the resources to take our success story to another level. This move allows us to expand further into high growth markets, deliver innovation at scale and above all, brings together exceptional talent and a shared passion that will help propel us forward to the next chapter of our collective story. Our technology enables billions of payments to be made each year whether online or in person. Working with customers large and small we help them to take payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process.
WorldPay 133 Oldham St, Manchester M4 1LN, UK
19/05/2019
This is an exciting role helping to expand our Revenue Assurance team who are centralising efforts to stop what is commonly known as 'revenue leakage'. A group-wide function that has sight of all revenue and cost related processes throughout the company, working towards joined-up revenue strategy and execution and we're looking for a results-oriented analyst to join a new team. Key responsibilities include: * Identify opportunities to improve revenue and reduce cost and working capital requirements * Detect and address errors impacting customer charging, invoicing and payments * Capture and enhance the related financial and operational processes and drive automation * Formulate business cases and quantify justification for required changes * Drive the maximum recovery of income that Worldpay is due, and minimise indirect costs to serve Critical Competencies: * Ability to deliver through cross-functional virtual teams * Demonstrable investigative analytical acumen * Experience of risk and control frameworks * Experience of operational and financial process capture, design and re-engineering * Strong stakeholder management and influencing skills * Excellent numerical, leadership, and analytical skills and excellent attention to detail * A self starter: Demonstrates initiative, high energy, ambition and flexibility * Superior written and verbal communication skills Desirable Competencies: * Knowledge of Database Query Tools and/or best practice process management
WorldPay 133 Oldham St, Manchester M4 1LN, UK
18/05/2019
Why is a role in our Portfolio Management team the next step for you? The Portfolio Management team is responsible for the Manchester "Front Door" which gathers the demand, leads the assessment and ensures the right initiatives are approved at the right time. The Portfolio Analyst role is an integral part of the end to end process of Portfolio Management. This role is responsible for capturing, documenting, tracking and assessing the demand for BSC and Risk. The Portfolio Analyst is accountable for the Assessment Centre and control of all incoming and outgoing Project Requests. How will you add value on a day to day basis? In this role, you will be responsible for supporting the Head of Portfolio Management in championing and embedding Portfolio Management principles across the organisation. Some of your key responsibilities will include but not be limited to: To maintain and run the Portfolio Management governance and reporting processes Scheduling Governance meetings Communicating timescales to all supporting areas to ensure prompt production of MI Production and issue of inputs and outputs for governance meetings Co-ordinating planning and scheduling activity to meet the Governance schedule/cycle Attending governance meetings to support and deputise for the Head of Portfolio Management Ensuring the consolidated Project priority list is updated promptly following Governance meetings and new priorities documented and communicated To ensure the smooth transition of approved projects into the PMO function To ensure all stakeholders are knowledgeable in relevant Portfolio Management processes To provide coaching and support to all new Portfolio team members To support the Head of Portfolio management in championing and embedding Portfolio Management principles across the organisation Maintaining portfolio libraries, ensuring all documentation is complete and current Ensuring an acceptable level of data quality both within the world pay PPM tool and relevant spreadsheets Update SharePoint as and where required To assist in the resource management activity, ensuring there is an accurate overall resource picture, and any issues are addressed promptly Manage the Portfolio Mailbox to gather and analyse demand and manage through the e2e process What will make you the ideal candidate? Ideally, we are looking for someone who has had experience of working within a Portfolio Management function. You'll have some experience of working on large and complex projects with the ability to take large amounts of data and convert it into key information. This role requires an enthusiastic, self-motivated person with the ability to work on your own initiative with minimal supervision. You will be a team player who has a flexible attitude to operate in a changing environment. Excellent communication skills, both verbal and written are required along with good organisational skills. You will be a resourceful individual who is able to find solutions to any problem.
WorldPay London, UK
18/05/2019
Why is this the next step for you? As an Omnichannel Senior Product Manager, you will be responsible for building one of Worldpay's highest priority strategic propositions; which is our global omnichannel payment solution, connecting and simplifying payments across all our customers' sales channels - in-store, online and mobile. We aim to provide a fully managed channel agonistic solution with single contract globally; with latest security; integrated reporting, billing and settlement; providing popular local and international online and in store payment methods; integrated to leading ecommerce / instore ePOS partners; supporting Omni scenarios as well as loyalty solutions You will delivering our vision to provide the most relevant, reliable and straight-forward global payments experience. How will you contribute on a day-to-day basis? In this vital role you will be responsible for launching our new Retail Omni-Channel solution to the market - a project of strategic priority for Worldpay as a whole. This will be a wide-reaching role looking at what is needed in the market, translating this into new capabilities and outlining how we deliver. You will have oversight of where the market demands are and from there define a product proposition, then develop the product roadmap, together with the cross-functional leadership. You will also work together with the Go-To-Market and Sales Enablement teams to deliver the overall Go-To-Market strategy acting also as the technical product expert and making sure the product's benefits and capabilities are well communicated throughout. What will make you the right fit for the team? You will be a strong product manager who has collaborated cross-functionally to create an entirely new offering. You will have a really good understanding of highly technical products, but still be able to execute projects with a commercial eye. Ideally you will have an understanding of the payments space - eCommerce and in-store. Other than the technical knowledge, you will also be an excellent communicator and influencer - someone who can bring partners from many different areas and even outside of Worldpay together, all working towards the same vision. How is Worldpay changing the world? Worldpay has merged with Vantiv Inc. to create a new global leader in payments. The new Worldpay will have the scale, the reach and the resources to take our success story to another level. This move allows us to expand further into high growth markets, deliver innovation at scale and above all, brings together exceptional talent and a shared passion that will help propel us forward to the next chapter of our collective story. Our technology enables billions of payments to be made each year whether online or in person. Working with customers large and small we help them to take payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process.
WorldPay City of London, UK
18/05/2019
Why is our Senior Regulatory Compliance Manager the next step for you? Worldpay's Compliance Team is part of Global Operations. The Compliance Team has global responsibility for all aspects of regulatory compliance across Worldpay and this includes a number of operational activities which need proactive oversight and management to ensure the success of the Team and helping Worldpay meet its regulatory obligations. How will you add value on a day-to-day basis? In this role you will, identify the need for, design and implement compliance programmes across the business, making appropriate recommendations. You will also identify, evaluate and review regulatory risks, working with the business and other Group functions to assess and mitigate such risks. A key aspect of the role will be to assist on the interpretation of regulatory rules relevant to Worldpay, making recommendations and working with the business to design and implement procedures to ensure compliance. As well as lead on design, delivery and implementation of business focused compliance training. What will make you the ideal candidate? You will be a senior member of the Compliance team, contributing to the leadership of the compliance function as a whole. You will provide support to the Compliance Director, Global eCommerce in strategic and group compliance initiatives and you will take the lead on Global eCom projects. Demonstrable senior compliance experience (a minimum of 5-12 years' operating at a senior level) in an FCA regulated, or similar, business with depth of experience in and understanding of the rules applying to an FCA regulated business (not necessarily PSP) or a similar regulator is essential. You will require significant experience in leading on the design and implementation of compliance programmes in a regulated environment, working with the business to implement and embed the relevant procedures. The ideal candidate will also have experience of developing a new compliance framework or compliance team and an understanding of risk management. How is Worldpay changing the world? Worldpay has merged with Vantiv Inc. to create a new global leader in payments. The new Worldpay will have the scale, the reach and the resources to take our success story to another level. This move allows us to expand further into high growth markets, deliver innovation at scale and above all, brings together exceptional talent and a shared passion that will help propel us forward to the next chapter of our collective story. Our technology enables billions of payments to be made each year whether online or in person. Working with customers large and small we help them to take payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process.
WorldPay City of London, UK
17/05/2019
Why our Commercial Analyst role is the next step for you? Commercial Development is one of the highest growth teams in WPUK, responsible for driving commercial value from different high profile initiatives. We define the strategy and are responsible for the delivery of transformative new programmes including cross selling products to our highest value customers and alternative financing for SMEs. How will you add value on a day-to-day basis? This is a brand new role in the team which will be split between financial and insight analysis, supporting our Worldpay UK transformational customer experience programme supporting our SME and Small Corporate customers. You will measure each individual initiative within the wider programme ensuring the business is aware of progress against targets and provide insight to drive improvements across all initiatives. You will also develop an understanding of performance drivers to enable the delivery of high quality and insightful reporting and analytics and will prepare the monthly WPUK trading reporting. What will make you the ideal candidate? You will be highly analytical with experience in a commercial role. Experience working with large complex data sets with strong problem solving skills is also essential for this role. You will have advanced Excel and PowerPoint skills with the ability to work with various stakeholders across the business. How is Worldpay changing the world? Worldpay has merged with Vantiv Inc. to create a new global leader in payments. The new Worldpay will have the scale, the reach and the resources to take our success story to another level. This move allows us to expand further into high growth markets, deliver innovation at scale and above all, brings together exceptional talent and a shared passion that will help propel us forward to the next chapter of our collective story. Our technology enables billions of payments to be made each year whether online or in person. Working with customers large and small we help them to take payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process.
WorldPay 133 Oldham St, Manchester M4 1LN, UK
17/05/2019
Worldpay Refresh Programme Have you or someone you know been out of work due to family commitments for two years or more? Are you or they thinking about going back to work but not sure where to start? If you answered yes to either question then our return to work programme called 'Refresh' could be of interest. At Worldpay we are committed to supporting colleagues with busy lives. We know that many people leave work at the end of the day with responsibilities for young children and elder care. Refresh is an inclusive programme that provides a supportive environment for people to use their skills and experience while maintaining work-life balance. The Refresh programme includes a structured training and coaching programme to build on existing skills and help you develop your confidence as you settle back into work. You will be invited to apply for any of our open roles or take part in a placement to help you settle back into work. Are you as passionate about customer support as we are? We're looking for creative thinkers and strong communicators who have a passion for working in Operations, Business & Legal Services or Finance. Our Manchester office is a global business support centre; it's very much the engine room of the UK & Global eCommerce markets and involves some dizzying numbers, especially when it comes to money: the Settlement Operations team pays out in 37 currencies using more than 2000 bank accounts, for example. Millions of customers and merchants alike rely on us to manage and settle payments - every single second of every day. When you join our team, you will get to understand how we help merchants in moving billions of pounds every year. We have exciting roles Finance, Business & Legal Services Services and Collections. Our need for experts in different fields changes all the time so we encourage applications from a broad spectrum of operations backgrounds. Requirements To qualify for the Refresh programme you will have been out of work for at least two years due to family commitments, whether it be caring for children, elderly family members or someone with a disability. The programme is inclusive to men and women. The process We will host a one day meet-up on 4 June 2019 After the meet-up day, if there is a potential match for one of our open roles, you will be invited to interview for the position Final interview process will commence from 17 June 2019 The start date for new roles will be 30 September 2019 The 4 June meet-up will take place in our Manchester office in Spinningfields. It's a great opportunity to learn more about Worldpay and the different technology teams. There will be a skills workshop to build strengths and confidence in the workplace, and you'll get the chance to network with Worldpay colleagues and hear about our flexible culture, inclusivity networks and returner experiences. Balancing work and family life As a family-friendly employer, we know that getting the right work life balance is important especially as life has its way of throwing in some surprises. We want our colleagues who are juggling a busy career and family life to have the support they need, when they need it. In addition to our internal Worldpay Family Network and partnership with My Family Care - providing support and the chance to network with people in a similar situation - we are also open to exploring flexible working arrangements. The standard working week at Worldpay is 35 hours, core hours being 9-5, and as a company, we support colleagues working from home one day per week.
WorldPay Cambridge, UK
16/05/2019
Why is our Technical Support position right for you? The purpose of this role is to provide an exceptional standard of Technical Support to our customers and colleagues relating to Worldpay Gateways supported by WPUK. What will you be doing on a day to day basis? You will provide technical advice and support to Gateway E-commerce customers and prospects. You will advise on our integration methods including shopping carts. You will also promptly and accurately respond to customer queries by telephone and e-mail within SLA. You will be a team player but able to manage personal work stack with great written and verbal communication skills. What will make you the ideal candidate? Ideally you will be in a similar customer facing role, or a recent graduate with a computing degree and be keen to step into a Technical Support role at our Cambridge centre of eCommerce excellence, where career progression is actively encouraged. Previous Technical Support team experience is beneficial, but not a requirement as full training will be provided. How is Worldpay changing the world? Worldpay has merged with Vantiv Inc. to create a new global leader in payments. The new Worldpay will have the scale, the reach and the resources to take our success story to another level. This move allows us to expand further into high growth markets, deliver innovation at scale and above all, brings together exceptional talent and a shared passion that will help propel us forward to the next chapter of our collective story. Our technology enables billions of payments to be made each year whether online or in person. Working with customers large and small we help them to take payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process.
WorldPay Team Valley Trading Estate, Gateshead NE11 0NA, UK
16/05/2019
Why is the Corporate Account Management Centre the next step for you? This is an exciting time for the Account Management Centre, as we look to build on our success and enhance our operating model, reaching more customers and offering innovative solutions to help them prosper and sell more. Worldpay is investing in its people and the tools you'll need to succeed. As well as providing a wealth of opportunity and support in growing your career, we aim to provide a fun and dynamic work environment that rewards hard work, results and enthusiasm. How will you add value on a day-to-day basis? As a Corporate Loyalty Consultant you'll be responsible for handling calls from existing Worldpay Customers within the small corporate back book. Customers will need your support in reviewing their current pricing or termination of their business. We'll look to you to add value by promoting the products and service that Worldpay can provide to enable business growth, discuss pricing rates available to the customer in line with Worldpay Pricing Policy and terminal hire contracts suitable to customer's requirements. Ultimately, preventing the customer from terminating their contract with Worldpay and maximising business profits in line with business targets. What will make you the ideal candidate? You will be comfortable working in a fast paced and targeted environment. You'll have excellent verbal and written communication skills, with confidence in your ability to influence and build relationships. It is important to have commercial business awareness in order to maximise the service you offer. Through passion you'll make us famous for the quality of our service. Experience in a customer service role is essential. The following skills are desirable but not essential; retention experience, time management ,a Financial Services Background, sales experience and commercial awareness How is Worldpay changing the world? Worldpay has merged with Vantiv Inc. to create a new global leader in payments. The new Worldpay will have the scale, the reach and the resources to take our success story to another level. This move allows us to expand further into high growth markets, deliver innovation at scale and above all, brings together exceptional talent and a shared passion that will help propel us forward to the next chapter of our collective story. Our technology enables billions of payments to be made each year whether online or in person. Working with customers large and small we help them to take payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process.
WorldPay City of London, UK
15/05/2019
Why is our VP Strategic Partnerships role the next step for you? The Commercial Development team is responsible for the strategic growth programmes for the UK / Europe line of business, which includes growing our core book of SME customers, optimising how we go to market, identifying new opportunities in the market and finding / growing strategic partnerships. Today, the strategic partnerships team drives distribution through third party channels by incentivising partners to generate leads and sales for Worldpay. As we look ahead, we are looking for a dynamic, experienced commercial leader who can help further build out this team to find and drive partnerships that are more strategic, integrated and reciprocal in nature (e.g. building out joint value propositions.) How will you add value on a day-to-day basis? As part of the UK and Europe Commercial Development team, you will take responsibility for building and running a market-leading Strategic Partnerships team. This will include direct responsibility for our largest strategic partners as well as managing, coaching and mentoring an overall team of ~20 FTE and a budget of in excess of £50M. You will provide hands-on support to your team, and develop the Business Development and Key Account Management capabilities in the team. You will be responsible for building out partnership support functions, including bid management and partner operations. You will have frequent contact with internal stakeholders at executive and leadership levels to support the success of your team, including collaborating with Sales Operations, Finance, Product and Operations. In this role you will also actively develop long-term partnerships with senior partner contacts and build a deep understanding of their business including their broader 2-3 year business agendas. You will act as a point of escalation for all partners and drive overall relationship health, developing joint cross-sell opportunities and incentive programmes. What will make you the ideal candidate? You will have at least 5 years' experience leading a team. You will have experience building a team, and the commercial acumen to build out a case for investment / growth in this channel partner sales team. You will also be able to demonstrate hands on experience managing strategic partner relationships directly. Ideally you will have a payments background although this is not essential. How is Worldpay changing the world? Worldpay has merged with Vantiv Inc. to create a new global leader in payments. The new Worldpay will have the scale, the reach and the resources to take our success story to another level. This move allows us to expand further into high growth markets, deliver innovation at scale and above all, brings together exceptional talent and a shared passion that will help propel us forward to the next chapter of our collective story. Our technology enables billions of payments to be made each year whether online or in person. Working with customers large and small we help them to take payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process.