CenturyLink Basingstoke, UK
The primary function of the role is to develop and build a relationship with customers within our foundation management tier ensuring we have "highly delighted" customers. You will be responsible for helping to retain customers and extend/renew services with them through a service-based approach. You will be responsible for validating and updating customer contact details and preparing the information you need to contact each customer and ensuring that you understand the customers solution at a high level. This is a fantastic entry level opportunity to join a newly formed team that is focusing on our Foundation Customers within EMEA region and potentially a stepping stone into other roles within a major IT services company. We are looking for enthusiastic team players with empathy and great communication skills to establish and build relationships with our customers and help retain and grow their business with us. You should be pro-active self-starter who takes ownership of issues and follows through to resolution. Ideally, we are looking for people that have excelled in customer service environment, but we will consider other applicants that have customer facing experience and are interested in a career change.