Resource Solutions - HSBC

Resource Solutions - HSBC London, UK
18/09/2018
Contractor
Head of Editorial Content & Copy Standards You'll be the lead content strategist and editor for HSBC's Digital Design team, a real cheerleader for better content within our organisation. You'll be comfortable setting the agenda for content in the bank, leading the charge for more investment and continuing to grow a network of copywriters around the world. At the same time, you'll be able to edit copy for a transactional site and write a long-form article on AI or blockchain. As part of the role, you'll: Create and govern content standards and guidelines Review and approve content submitted by project teams Build the business case for increased investment in content Maintain and grow the community of copywriters Run copywriting training sessions and events Write and edit short-form copy, within cross-functional teams Oversee a small team of editors and strategists and manage their time Manage content strategy and calendars for editorial websites Create long-form editorial content with expert stakeholders Write and review internal comms & blog articles Write video scripts for internal and external content Work with brand team to roll out tone of voice in digital Skills Good stakeholder management Knowledge of wider content trends Copywriting (UX and editorial) Content strategy & editorial planning Training & presentation skills
Resource Solutions - HSBC London, UK
18/09/2018
Contractor
Head of Editorial Content & Copy Standards You'll be the lead content strategist and editor for HSBC's Digital Design team, a real cheerleader for better content within our organisation. You'll be comfortable setting the agenda for content in the bank, leading the charge for more investment and continuing to grow a network of copywriters around the world. At the same time, you'll be able to edit copy for a transactional site and write a long-form article on AI or blockchain. As part of the role, you'll: Create and govern content standards and guidelines Review and approve content submitted by project teams Build the business case for increased investment in content Maintain and grow the community of copywriters Run copywriting training sessions and events Write and edit short-form copy, within cross-functional teams Oversee a small team of editors and strategists and manage their time Manage content strategy and calendars for editorial websites Create long-form editorial content with expert stakeholders Write and review internal comms & blog articles Write video scripts for internal and external content Work with brand team to roll out tone of voice in digital Skills Good stakeholder management Knowledge of wider content trends Copywriting (UX and editorial) Content strategy & editorial planning Training & presentation skills
Resource Solutions - HSBC 197 High St, Edinburgh EH1 1PW, UK
18/09/2018
Full time
Manager - Investor Services - UK Transfer Agency Some careers grow faster than others. If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking. We are currently seeking an ambitious individual to join our UK Transfer Agency team, working together with colleagues to define, manage and achieve divisional business targets. Role Purpose Lead, manage and control a team, providing "best-in class" resolutions on telephone & written enquiries and complaints into HSBC, across all processes, 365 days a year. Enhance the role of Investor Services Centre on the Value Chain; by driving Change, Initiatives & Transformation. Enhancing employee and customer engagement, providing first line of Management support by ensuring highest levels of service for both Internal and External Customers of the Bank Key Accountabilities Proactive risk management - identify and prioritise MSIIs (Management Self-Identified issues) for the department and ensure remedial action taken to address areas of risk within the operation. Mitigate risk through efficient usage of Technology, review technology developments, identify areas of risk and ensure appropriate focus on mitigating such areas. Risk governance - ensure procedures, operational guides and other internal supporting documentation are up to date. Lead the Business Risk Review (BRR) process for the Contact Centre activities ensuring effective GDTA contribution to this internal risk review process. Ownership for capacity reporting including monthly reporting on progress to AOP headcount. Managing department recruitment process, shortlisting candidates for interview and making recommendations on hire decisions. Management planning - ensure robust MIS in place to allow for review of departmental performance, trend analysis, knowledge sharing etc. People management - build action plans to reduce key man risk, through targeted up-skilling and cross training programs. Training requirements - identify training needs and work closely with Business Training team to ensure training is delivered to all staff levels. To be successful in the role, you should meet the following requirements: Relevant experience in Leading contact centre team dealing in phone, email and written contact with retail and institutional customers is essential. Excellent verbal and written communication is essential. Demonstrated ability to work under pressure and deadline is essential. Relevant experience in the financial services industry, with proven management experience is essential. Demonstration of strong knowledge of TA Operational Transaction Activity for the UK industry is desirable. Educated to Degree level or equivalent Strong business sense and awareness of the key risk areas of the business. Practical experience of process reviews and re-engineering required. Strong inter-personal and decision making skills and the ability and vision to drive teams forward and lead from the front. Ability to participate in strategic planning and budgeting for the department. Excellent communication and relationship management skills. Ongoing membership and continued professional development is a core requirement of the role including commitment to CPD and ongoing learning (this will likely require membership of an appropriate professional body and continuing development to maintain membership) For further details and application information please visit our careers site, searching under reference number 0000BHFW You'll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hong Kong and Shanghai Banking Corporation Limited.
Resource Solutions - HSBC 197 High St, Edinburgh EH1 1PW, UK
18/09/2018
Full time
Manager - Asset Servicing - Securities Services Some careers grow faster than others. If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking. We are currently seeking an ambitious individual to join our Asset Servicing team, working together with colleagues to define, manage and achieve divisional business targets. Role Purpose To work within a team of Technical Specialist to both manage and oversee a number of important and business critical activities in both the UK Hub and the Offshore Service Centres. This is of particular importance where processes are fully off shored, whereby the team will be a key point of control and escalation for both internal and external parties as well as Clients. The role will own Asset Servicing activities covering Corporate Actions, Corporate Governance and Income but also require the ability to gain a broad understanding of all areas. Cash Processing, Trade Processing, Corporate Actions, Income, Accounting & Valuations, Settlements and Reconciliation's. To ensure all service delivery output is completed to agreed quality and timing targets, through the on-going review and monitoring of MI from both the Onshore HUB and OSC's. To be successful in the role, you should meet the following requirements: Ideally educated to degree level or equivalent Managerial/supervisory experience essential Knowledge of the securities industry. Thorough knowledge of Investment Administration and Middle Office functions. Ability to communicate effectively both in writing and verbally. Experience of dealing directly with external clients, brokers, fund managers and custodians. Ability to plan and organise workload to meet deadlines, taking into account relative priorities. Ability to build and maintain good working relationships with colleagues. Strong business sense and awareness of the key issues/risks within the Operations You'll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hong Kong and Shanghai Banking Corporation Limited.
Resource Solutions - HSBC 197 High St, Edinburgh EH1 1PW, UK
18/09/2018
Full time
Client Service Manager - UK Transfer Agency Some careers grow faster than others. If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking. We are currently seeking an ambitious individual to join our Client Service team, working together with colleagues to define, manage and achieve divisional business targets. Role Purpose: HSBC Securities Services, UK provides industry leading global custody and investment services to corporate and institutional clients worldwide. The purpose of the role is to manage and communicate the service expectations of UK TA clients as delivered by HSS, to create high levels of client satisfaction through the execution of service excellence across all the HSS TA product and to oversee the delivery of all operational services in UK and across multiple HSS locations and service components, irrespective of geographic location. The primary purpose of the role is to ensure that an effective client management strategy is implemented and adhered to in the UK, with the end result being a fully reference-able client base. However, the role is not limited to the service delivery aspect of client management. This role is also aimed at accountability for revenue retention and growth from incremental and new business In addition, relationship management of industry participants will be a key focus, and the role will require interaction with our marketing function to ensure market messaging is understood, and industry events are planned in conjunction with the sales and business development and product functions. In summary, the role will be responsible for the implementation, retention, and growth of the assigned HSS UK TA client base and will be both internal and external focused, with stakeholder management across operational areas a key requirement. To be successful in the role, you should meet the following requirements: A proven track record in the UK TA market is essential. Minimum of 5 years of client management, business development or senior operational leadership experience within a TA environment. Ability to work across the organisation collaboratively, whilst ensuring that the agreed client/HSBC agenda is effectively managed. Client facing, with ability to interface and interact with both strong communication and presentation skills, and with a good commercial understanding. Ability to demonstrate high levels of industry knowledge within the UK TA market. Fully proficient in understanding the regulations that drive the securities services arena and in particular that govern client management. Sound understanding of controls, risk management (product and market) and mitigation techniques For further details and application information please visit our careers site, searching under reference number 0000BQ4L You'll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hong Kong and Shanghai Banking Corporation Limited.