ACL Recruitment London, UK
Operations Analyst wanted for a global payment company recently recognised as the fastest growing processor in Europe. Due to strong growth our client is expanding. This is an excellent part time (28 hours from Friday to Monday) or Full time opportunity (Thursday to Monday or Friday to Tuesday) for someone to grow client facing skills, analytical capabilities and technical knowledge. NB: The working hours for this role include every weekend, aside annual leave. The Operations Analyst will be responsible for:- First line investigation of issues, account creation, incident management Level 1 analysis & investigation of client service request tickets Reassign and escalate issues to appropriate internal teams providing the required information needed to investigate thoroughly Provide analysis on card/transaction data to identify and escalate any issues Day to day management of client service request tickets, including management of information quality, updating supporting documentation, and escalation where required The ideal candidate will have 2 years of experience in Customer Service, preferably in cards, payments or banking. Excellent oral and written communication skills in English to work within a global team and the ability to perform both within a team and autonomously.