ACL Recruitment

ACL Recruitment London, UK
17/07/2018
Full time
Spanish/German speaking Account Manager required for our client, a leading provider of prepaid and credit corporate payment solutions for organisations across Europe. The Account Manager will work as part of the Customer Services team and they will be responsible for ensuring customer satisfaction and the prompt resolution of customer problems. This is an excellent opportunity to develop your skills with a rapidly growing, leading edge company in the payments sectors Key responsibilities include: - Main point of contact with strategic customers - Implement and provide Technical support of new products - Build and develop relationship with sales team - Prepare and present customer information, analysis and recommendations The successful Account Manager - Cards, Prepaid, Travel will have a Bachelor's degree and 3 years' experience in a client-facing role. Previous account management experience is essential together with European language skills - Spanish, German In return our client offers an excellent salary and benefits and the opportunity develop within a fast-growing international organisation.
ACL Recruitment London, UK
16/07/2018
Full time
Operations Analyst wanted for a global payment company The working hours for this role will include shift work, within a range of 0 hours Monday to Friday. The Operations Analyst will be responsible for:- First line investigation of issues, account creation, incident management Level 1 analysis & investigation of client service request tickets Reassign and escalate issues to appropriate internal teams providing the required information needed to investigate thoroughly Provide analysis on card/transaction data to identify and escalate any issues Day to day management of client service request tickets, including management of information quality, updating supporting documentation, and escalation where required The ideal candidate will have 2 years of experience in Customer Service, preferably in cards, payments or banking. Excellent oral and written communication skills in English to work within a global team and the ability to perform both within a team and autonomously.
ACL Recruitment London, UK
16/07/2018
Full time
Operations Analyst wanted for a global payment company The working hours for this role will include shift work, within a range of 0 hours Monday to Friday. The Operations Analyst will be responsible for:- First line investigation of issues, account creation, incident management Level 1 analysis & investigation of client service request tickets Reassign and escalate issues to appropriate internal teams providing the required information needed to investigate thoroughly Provide analysis on card/transaction data to identify and escalate any issues Day to day management of client service request tickets, including management of information quality, updating supporting documentation, and escalation where required The ideal candidate will have 2 years of experience in Customer Service, preferably in cards, payments or banking. Excellent oral and written communication skills in English to work within a global team and the ability to perform both within a team and autonomously.