Aviva

Aviva Norwich, UK
22/09/2018
Full time
We have an exciting new opportunity for an Accelerated Customer Engagement Representative to join the newly formed Accelerated Customer Engagement function working in the UKI business within Savings & Retirement. You must be passionate about our customers as you will be responsible for delivering our purpose: customers are better informed, better prepared and make better choices. Youll be engaging customers both inbound and outbound to help them fully understand their options. You will need to be flexible, adaptable and willing to learn. Your role will involve new and exciting pilots for customer engagement which will help feed our wider operational strategy. We will be helping to create value for customers by helping them make the right choice, whether thats advice from our Aviva Financial Advisors or helping them to self-serve. The customer is at the heart of everything we do at Aviva and we have a culture which empowers all of our people to deliver great service. We continually look to improve how we do things and help our people to identify challenges and give them the platform to provide ideas and solutions that can enhance the customer journey. We are looking for motivated and passionate people who want an opportunity to give excellent customer service and have the ability to react and be proactive on customers needs. If youre looking for a high profile opportunity then ACE can help you to develop your skills and progress your career at Aviva. You will be contracted to work 35hrs between the hours of 9am " 6pm Monday to Friday, based in our Norwich (Broadland Business Park) Office. Your hours may follow a changing pattern to ensure all business requirements are covered. What you will be doing Understand and adhere to regulation and the boundaries that are in place whilst maintaining an excellent customer conversation. Have the knowledge to service high frequency and complex customer demands. Explain to customers the advice service and options available to them. Recognise customers advice need and refer them to the appropriate channel. Adapt quickly to new tests, analyse, learn from and share data you collect. Understand the relevant systems and use them effectively to support your role. Support fellow team members as required. Be flexible and willing to learn. Manage your workload efficiently to meet expectations. Drive engagement with our customers, focusing on understanding what really matters to them. Provide highest levels of customer service, ensuring customers are treated fairly at all times. Key Skills and Behaviours Excellent listening and questioning skills. High level of inter-personal skills. Ability to work under instruction as well as showing initiative. Attention to detail with good decision making/judgement skills. Good organisational and time management skills. Positive and flexible approach to change. Evidence of being able to work in a team. Ability to motivate self and others. What will you get for this role? Starting Salary of £17,000 with opportunities to rise up to £22,000 through pay progression Generous defined contribution pension scheme Annual performance related bonus and pay review Minimum holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days Up to 30% discount for some Aviva products through My Aviva Extras plus discounts for Friends and Family Excellent range of flexible benefits to include a matching share save scheme Full training will be provided and we will support you on your journey to learn about our customers and business. You will be given every opportunity to improve the way we work and deliver our purpose where we defy uncertainty. Additional Information Bring to Aviva what makes you different and well support you to do the best work of your life. We encourage applications from everyone who wants to help us achieve our purpose of helping our customers to Defy Uncertainty. One of Avivas core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies. We prefer all applications to be submitted online, however if you require an alternative method of applying please contact us directly As a disability confident employer we guarantee to interview anyone with a disability, (As defined in the The Equality Act 2010) whose application meets the minimum criteria for the post. (By minimum criteria we mean that you must provide us with evidence which demonstrates that you generally meet the level of competence required, as well as meeting any of the qualifications, skills or experience defined as essential). Please apply through the website. and then notify us that you meet the conditions for the guaranteed interview scheme. Contact details: Danielle Stallard on
Aviva London, UK
21/09/2018
Full time
Closing date: 19th September 2018. We have an exciting vacancy for a Senior Counsel in Aviva plcs head office in London. In this role, reporting to the Director of Legal, Corporate and Reinsurance " Aviva Group, youll work hand-in-hand with the business to advise and deliver on the Aviva Groups strategic priorities. With a focus on corporate and finance matters, you will have the opportunity to work across a range of matters including fin-tech corporate venturing, big-ticket international M&A, capital management transactions (including debt capital markets matters), complex group insurance and reinsurance placements and a range of corporate advisory issues (including the Groups response to legal developments). Its an opportunity like no other because as well as working in-house for the UKs largest insurer, youll maintain a strong transactional focus. It means working closely with your team and the wider legal function, building rewarding relationships with key internal clients and external advisers too, not to mention striking up a rapport with senior leaders and their teams. With the opportunity to expand your knowledge and understanding at every opportunity, youll join a culture of continuous learning and accelerated performance. Essential Knowledge and Skills: Senior lawyer with relevant post qualifying experience with a leading firm and/or a financial institution Experience of dealing at senior management/executive level Ambition to understand the strategy, values and behaviours of a FTSE 100 financial institution and to experience in-house stakeholder management Proven ability to manage projects, negotiations and relationships with third parties and external advisers Proven ability to trouble shoot and problem solve in a creative and innovative manner and work with agility across a range of matters Excellent technical knowledge of applicable areas of law and desire to improve and further knowledge and experience Excellent oral and written communication and problem solving skills Provides technical leadership and transfers knowledge to upskill colleagues through coaching on areas of expertise Personal competencies: team player, proactive, communicative, robust, flexible, with a positive attitude and a desire to be an involved member of a strong and engaged team. What will you get for this role? Competitive Salary Generous defined contribution pension scheme Annual performance related bonus and pay review Minimum holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days Up to 30% discount for some Aviva products through My Aviva Extras plus discounts for Friends and Family Excellent range of flexible benefits to include a matching share save scheme Additional Information Bring to Aviva what makes you different and well support you to do the best work of your life. We encourage applications from everyone who wants to help us achieve our purpose of helping our customers to Defy Uncertainty. One of Avivas core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies. As a disability confident employer we guarantee to interview anyone with a disability, (As defined in the The Equality Act 2010) whose application meets the minimum criteria for the post. (By minimum criteria we mean that you must provide us with evidence which demonstrates that you generally meet the level of competence required, as well as meeting any of the qualifications, skills or experience defined as essential). Please apply through the website. and then notify us that you meet the conditions for the guaranteed interview scheme. We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Dawn Rudrum in the Resourcing team on
Aviva London, UK
21/09/2018
Full time
Senior Business Analyst " Transformation " London The Role This role supports all change activity across all businesses in Aviva Investors who are utilising the Transformation team for delivery, which directly support the strategic goals of Aviva Investors COO. The key themes within the COOs strategic roadmap include industrialisation of key products, transformation and rationalisation of existing funds, client focused initiatives, and other projects that the team is asked to deliver on behalf of business sponsors. Responsibilities To lead the analysis and document the requirements of business users to deliver the agreed business outcomes of the Transformation, and Discretionary Change Portfolios of Aviva Investors To lead the analysis and identify solutions to satisfy business requirements - including software evaluation/selection and evaluation of changes to systems, organisation, business process and individual roles and responsibilities Where appropriate, to devise testing strategies and plans to ensure full end to end and user acceptance testing in accordance with existing standards To contribute to the delivery of projects within the agreed time, cost, quality and benefit realisation objectives To identify process improvement opportunities wherever possible To actively identify risk within projects and use effective risk management and reduction techniques To contribute to effective business analysis across the organisation and transfer skills to others, mentoring and coaching where required. Where appropriate, to manage small to medium projects/initiatives, taking on a hybrid BA/PM role. Deputising for the PM when required To produce and deliver communications materials that are appropriate for the level and needs of all stakeholders. Requirements Relevant Business Analysis qualifications, IIBA, BCS or equivalent Additional Project Management qualifications a bonus but not required Significant experience in a Business Analyst/Change capacity Extensive experience working in around Middle and Back Office Excellent financial services experience ideally including investment management organisations In-depth understanding of the investment management business, fund structures and processes. Experience and knowledge of interactions with custodians and third parties An understanding of Fixed Income, Equity and Multi Asset funds Extensive experience working with the various Aladdin applications or equivalent front office trade management systems Excellent written and verbal communication skills Excellent stakeholder management including senior managers, and ability to work well with others at all levels Fully competent in the use of MS Office applications and other project tools and methodologies Advanced Microsoft Project, Powerpoint and Excel. Possesses process improvement skills Strong understanding of financial control principles as they apply to projects About us We are proud to be a different kind of asset manager; our intelligent and innovative solutions are based entirely around our clients needs, not ours. Aviva Investors is a global asset manager with expertise in real estate, fixed income, equity, multi-asset and alternative investments. We are proud to stand out in our field as our intelligent solutions are based around our clients objectives, not ours. About us Inclusion and diversity We are a global organisation with thousands of employees and customers from different cultures. Weve built our approach to inclusion and diversity on the principles of respect, valuing differences and inclusion. One of Avivas core values is Care More, and this is bought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies. Whats important to us is that you are supported to do the best work of your life. Our culture and values You will be assessed against the Aviva values: care more, kill complexity, never rest and create legacy.
Aviva Sheffield, UK
21/09/2018
Full time
A fantastic new opportunity has arisen in the Private Medical Insurance Sales Team. We are actively recruiting for an Accounts Controller/Sales Support to join our Sheffield team. You will be working within a Large Corporate Private Medical Insurance Sales team providing market leading account management service to a panel of Intermediaries. Delivering sales support with a dual role of managing new business and retention portfolios. Complements and supports the Account Managers to deliver new business and retention targets. Responsibilities: Responsible for quotation requests and co-ordinating market feedback. Technical reference point for queries about products, benefits and Aviva processes. Management Information reports and data requests. Producing bespoke literature requirements. Dealing with renewal and new business processes and other teams internally. Being responsible for own portfolio of intermediaries for new business and renewals of Large Corporate PMI. Develop and maintain excellent relationships with Intermediaries. Be self-motivated to prioritise and manage own portfolio and multiple demands. What skills are we looking for? Excellent numeracy and literature skills Excellent communication and interpersonal skills Business awareness and knowledge of Intermediary markets and Private Medical Insurance Industry What are we offering? Starting Salary of £17,000 - £22,000 depending on experience Defined contribution pension scheme Income Protection Generous holiday allowance Excellent flexi-benefits package About us Aviva provides around 31 million customers worldwide with insurance, savings and investment products. We are the UKs largest insurer and one of Europes leading providers of life and general insurance. We combine strong life insurance, general insurance and asset management businesses under one powerful brand. We are committed to serving our customers well in order to build a stronger, sustainable business, which makes a positive contribution to society, and for which our people are proud to work. Equal opportunity statement Bring to Aviva what makes you different and well support you to do the best work of your life. We encourage applications from everyone who wants to help us achieve our purpose of helping our customers to Defy Uncertainty. One of Avivas core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies. We prefer all applications to be submitted online, however if you require an alternative method of applying please contact us directly As a disability confident employer we guarantee to interview anyone with a disability, (As defined in the Equality Act 2010) whose application meets the minimum criteria for the post. (By minimum criteria we mean that please provide us with evidence which demonstrates that you generally meet the level of competence required, as well as meeting any of the qualifications, skills or experience defined as essential). Please apply through the website and then notify us that you meet the conditions for the guaranteed interview scheme. For more information contact Shanice Morgan on or email
Aviva Bristol, UK
21/09/2018
Full time
Do you want to apply your real passion for Salesforce Administration to make an impact to our Business & our customers? We have an exciting opportunity for a Salesforce Administrator to join our Workplace Benefits team at Aviva. All businesses need financial products to ensure they attract the best employees & minimise risk; Aviva is on hand to make things simple, by offering a wide variety of products and utilising the newest technologies. Joining our commercial team, you will have a vital role to play. Do you aspire to build an amazing legacy? We need you to combine your passion with your Salesforce administrator skills and bring together the Aviva business to form a single community, so we can maximise the opportunity we have to serve our customers. The financial services industry is constantly changing, through regulation, competitor actions and of course technological advancements. Our professionals activities ensure that we retain our customers, deepen existing relationships and develop new opportunities. Collaborating with various business functions, youll work with our Salesforce Developer to help develop & maintain our Corporate CRM system. Using your methodical approach, you will ensure data flows to Salesforce on time & accurately, whilst your superb communication skills will ensure users are trained & supported effectively. You'll enjoy taking personal responsibility for your own workload, continually reorganising and prioritising so our Sales & Account Managers have the right support to gain new customers, & to retain existing customers. Unlike standard Salesforce Administrator positions, youll be embedded within the business so you can understand user requirements, and help deliver what our teams need to run an effective sales & account management function. In this role youll be interacting with a multiple areas of the business covering a range of functions & products, working within a multi-functional team including commercial, strategy, business intelligence, data management and project management to develop a CRM System that will delight its users. With your work ethic and even stronger inclusive approach, you'll put yourself in our users shoes ultimately helping to ensure the right CRM developments are deployed to improve experience & insight. Are you someone who: Enjoys a challenge where no two days are the same. Has fabulous communication skills Is quick to adjust your work priorities to meet changing demands Is collaborative with colleagues If you answer yes to all of these, we would love to meet you. The Commercial Team are based at Aviva Centre in Filton, Bristol. Skills & Experience required Experienced in Salesforce Administration Excellent communication both written and oral together with questioning skills Strong negotiation and influencing skills The ability to listen and reason empathetically. A natural curiosity to identify improvements A positive mind set and a can-do approach Prepared to tackle challenges Experience of SQL Databases advantageous Methodical with an eye for detail Financial Services, specifically, Pensions experience desirable Responsibilities Aid in the delivery of the Salesforce Implementation for Workplace benefits Train Users of Salesforce Maintain & help develop Corporate CRM apps Seek regular feedback from key internal stakeholders through Forums & Workshops Reduce exposure to risk by maintaining appropriate Documentation & following Change Control processes Stay abreast of technological advancements in CRM particularly within Salesforce application All displaced candidates will be given primacy for this role. Bring to Aviva what makes you different and well support you to do the best work of your life. We encourage applications from everyone who wants to help us achieve our purpose of helping our customers to Defy Uncertainty. One of Avivas core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies. We prefer all applications to be submitted online, however if you require an alternative method of applying please contact us directly. As a disability confident employer we guarantee to interview anyone with a disability, (As defined in the The Equality Act 2010) whose application meets the minimum criteria for the post. (By minimum criteria we mean that you must provide us with evidence which demonstrates that you generally meet the level of competence required, as well as meeting any of the qualifications, skills or experience defined as essential). Please apply through Workday and then notify us that you meet the conditions for the guaranteed interview scheme. We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Earl Daley in the Recruiting Team on .
Aviva Sheffield, UK
21/09/2018
Full time
A fantastic new opportunity has arisen in the Private Medical Insurance Sales Team. We are actively recruiting for an Accounts Controller/Sales Support to be based in Sheffield on a fixed term contract. You will be working within a Large Corporate Private Medical Insurance Sales team providing market leading account management service to a panel of Intermediaries. Delivering sales support with a dual role of managing new business and retention portfolios. Complements and supports the Account Managers to deliver new business and retention targets. Responsibilities: Responsible for quotation requests and co-ordinating market feedback. Technical reference point for queries about products, benefits and Aviva processes. Management Information reports and data requests. Producing bespoke literature requirements. Dealing with renewal and new business processes and other teams internally. Being responsible for own portfolio of intermediaries for new business and renewals of Large Corporate PMI. Develop and maintain excellent relationships with Intermediaries. Be self-motivated to prioritise and manage own portfolio and multiple demands. What skills are we looking for? Excellent numeracy and literature skills Excellent communication and interpersonal skills Business awareness and knowledge of Intermediary markets and Private Medical Insurance Industry What are we offering? Starting Salary of £17,000 - £22,000 depending on experience Defined contribution pension scheme Income Protection Generous holiday allowance Excellent flexi-benefits package About us Aviva provides around 31 million customers worldwide with insurance, savings and investment products. We are the UKs largest insurer and one of Europes leading providers of life and general insurance. We combine strong life insurance, general insurance and asset management businesses under one powerful brand. We are committed to serving our customers well in order to build a stronger, sustainable business, which makes a positive contribution to society, and for which our people are proud to work. Equal opportunity statement Bring to Aviva what makes you different and well support you to do the best work of your life. We encourage applications from everyone who wants to help us achieve our purpose of helping our customers to Defy Uncertainty. One of Avivas core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies. We prefer all applications to be submitted online, however if you require an alternative method of applying please contact us directly As a disability confident employer we guarantee to interview anyone with a disability, (As defined in the Equality Act 2010) whose application meets the minimum criteria for the post. (By minimum criteria we mean that please provide us with evidence which demonstrates that you generally meet the level of competence required, as well as meeting any of the qualifications, skills or experience defined as essential). Please apply through the website and then notify us that you meet the conditions for the guaranteed interview scheme. For more information contact Shanice Morgan on or email
Aviva London, UK
20/09/2018
Full time
Aviva Investors Return to Work Programme - Returning to work after a career break If youre ready to return to work in the investment sector after a career break and youre actively looking for your next challenge, then the Aviva Investors Return to Work Programme could be the answer. Weve built our business on welcoming and supporting the very best talent to drive us - and our industry - forward. Our Return to Work Programme embodies this philosophy by providing valuable, exciting and flexible opportunities across our organisation. Our Return to Work Programme is our tailored six month programme for finance professionals returning to work after an extended career break of two years or more (with the potential to lead to more permanent opportunities). We know that returning to work can be a big step to take, but dont worry. Were here to answer any questions you may have, support you wherever we can and help you to work in a way thats best for you and your circumstances. What you can expect from us Our Return to Work Programme offers you a paid placement of six months, starting in January 2019, with the potential to go on to work with us in a more permanent role. But it offers you so much more: Flexible Working - We understand and fully appreciate the demands that life outside work can place on all of us. So we will explore potential arrangements with you, from flexible hours to working from home options. Peer To Peer Support - Aviva Investors programme is run as a group intake, so all our returners start the programme together. Plus, there will be supportive group forums throughout your returnship placement. Rounded Training - We want to make sure you feel completely happy in your role, so we offer expert back-to-work transition coaching, plus the opportunity for you to refresh every discipline you need, from technical skills to personal effectiveness. When your initial six months is up, we'll then work with you to explore opportunities for a more permanent role. More about us We are one of the worlds leading global Asset Managers. It is an integral part of our culture to always look to the challenges ahead and be equipped to deal with a rapidly changing market. So were always looking for talented people with a proven background in Financial Services or Asset Management to help us do this. Were looking for experience in one or more of the following areas: Fund Management, Portfolio Management or Analysis in Fixed Income, Equity, Multi Asset, Real Assets Real Estate Debt/Equity Infrastructure Debt/Equity Structured Finance Private Lending Capital Markets Real Estate Relationship Management Consultant Relations Investment Specialists Marketing Project Management Risk Compliance Finance Legal Accounting What wed like from you We are looking for professional experience in financial services, ideally within Asset Management. But more than this, we are looking for specific qualities that show you are: A collaborative team member who is proficient in building - and growing - effective, lasting relationships A talented individual who will proactively ask questions, challenge assumptions and show initiative A motivated contributor who is always looking for fresh ways to make a positive difference for our clients and our company If all this sounds like you, then lets get talking. To find out more Our applications run from 17th September to 28th October 2018. We will hold an information session during the week of 29th October with interviews from the 5th to the 16th November 2018. Offers will be made mid November, with the programme starting in January 2019. To find out more, or if you have any further questions, please email us at .
Aviva Bristol, UK
20/09/2018
Full time
Aviva provides around 31 million customers worldwide with insurance, savings and investment products. We are the UKs largest insurer and one of Europes leading providers of life and general insurance. We combine strong life insurance, general insurance and asset management businesses under one powerful brand. We are committed to serving our customers well in order to build a stronger, sustainable business, which makes a positive contribution to society, and for which our people are proud to work. We are seeking a strong Senior Project Manager to be accountable for the end to end delivery applying fit-for-purpose application of IT & Change toolkit (e.g. QMS/Agile) to support timely business outcomes and quality. The Background Senior Project Managers will be involved in the management, governance, reporting and delivery of end to end change assignments including effective task allocation and work prioritisation Senior Project Managers will reside in the Project Management practice and will operate within the relevant governance frameworks of Aviva, IT and Change and Partners Senior Project Managers will maintain a clear line of sight to the Aviva Strategy, our Signature Processes and IT & Change objectives The Team The project manager community is made up of circa 100 project professionals of varying levels and experience spread across a number of Aviva offices, e.g. Bristol, Norwich and York. A project management practice is in place to drive initiatives that seek to improve how change is delivered across the business and proactive involvement is encouraged. The Person The suitable person will bring energy and drive to the practice, as well as be self-motivated. Be passionate about doing the right things Puts the customer at the heart of everything they do Can operate in a fast-paced environment Strives to be the best they can be Duties & Responsibilities The role will typically manage a Book of Work considering: Size of budget " (£2m+) High level of technical complexity / risk /dependency management Multiple set of suppliers and other stakeholders internal and external Management of virtual teams to achieve delivery milestones and outcomes. Management of inter-dependencies within Project Management, governance and delivery of end to end change assignments Maintaining a clear line of sight to the Our Plan and IT & Change objectives Providing a clear focus on setting clear set of objectives (delivery & behaviours) Skills & Experience required Proven track record in managing successfully end-to-end IT and change projects / programmes to consistently high standards (time, quality & cost), Likely to be greater than 5 yrs experience in project management Consistently worked in collaboration with Applications Development, IT Service, business areas and/or 3rd party suppliers Strong leadership, negotiating and influencing skills with the ability to lead and pro-actively support fast-paced multidisciplinary teams. Any previous experience of Agile methodologies, tools and techniques. Experience of Life and Pensions environment Additional Information Salary of £30,000 - £60,000 depending on skills, experience and qualifications Generous defined contribution pension scheme Annual performance related bonus and pay review Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days Up to 30% discount for some Aviva products through My Aviva Extras plus discounts for Friends and Family Excellent range of flexible benefits to include a matching share save scheme Bring to Aviva what makes you different and well support you to do the best work of your life. We encourage applications from everyone who wants to help us achieve our purpose of helping our customers to Defy Uncertainty. One of Avivas core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies. As a disability confident employer we guarantee to interview anyone with a disability, (As defined in the The Equality Act 2010) whose application meets the minimum criteria for the post. (By minimum criteria we mean that you must provide us with evidence which demonstrates that you generally meet the level of competence required, as well as meeting any of the qualifications, skills or experience defined as essential). Please apply through the website. and then notify us that you meet the conditions for the guaranteed interview scheme. We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Zainab Ahmad in the Resourcing team.
Aviva Sheffield, UK
19/09/2018
Full time
PMI SALES ADMINISTRATOR: We have an excellent opportunity for an experienced administrator to join our team on a fixed term basis. OVERVIEW: Here at Aviva we provide a variety of insurance products for our customers. This particular role sits within UK Health, where our main aim is to support customers and intermediary partners with individual and small group private medical insurance policies. We provide support on existing policies as well as offering new products and services to new customers. WHAT YOU WILL BE DOING: You will provide an outstanding customer experience at every touch point of the customer journey by listening to & acting on what matters to them You will provide a consistently high level of voice and administrative service by working collaboratively with Internal & external customers You will effectively manage and maintain internal systems and customer records ensuring all data is up to date You will take ownership of key intermediaries and key clients You will manage customer demand through focussing on value and removal of failure; provide first time resolution at every opportunity ABOUT YOU: To be successful in this role we believe that you will need: Excellent customer service skills, including problem resolution & negotiation. Excellent telephone techniques, literacy and interpersonal skills. You will need to be numerically confident To be a Standout colleague within a team environment Have great attention to detail with good decision-making/judgement skills. Effective organisational and time management skills. The ability to own and handle individual cases, taking responsibility for the customer experience from quotation stage and throughout the life of the policy. Positive approach to change The ability to be agile and flex your skillset to deal with customer demand ADDITIONAL INFORMATION: We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Gabriella Rose in the Resourcing team - Bring to Aviva what makes you different and well support you to do the best work of your life. We encourage applications from everyone who wants to help us achieve our purpose of helping our customers to Defy Uncertainty. One of Avivas core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and career responsibilities, further studies and hobbies. All displaced candidates will be given primacy for this role. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
Aviva London, UK
19/09/2018
Full time
The Role Working in the UK infrastructure equity team, you will be supporting more senior colleagues on new investment transactions; management of existing assets and contributing to the ongoing improvement of information flow/systems relating to investments. Due to continued fundraising success, and as organic growth of the team continues we are looking to recruit at the Analyst and Associate level. The Team Aviva Investors Infrastructure Equity team invests directly across a range of Infrastructure assets such as wind and solar energy, energy from waste, energy centres, infrastructure leases, and broadband. Aviva Investors has ambitious plans to continue to increase its exposure to the asset class and is creating these new roles in the infrastructure equity team. Responsibilities Assist in managing asset companies and projects, with the view to maximise investment value, within the constraints of the risk profile of each individual investment / strategy; Assisting in the development and preparation of business plans for assets, help to research and make recommendations to optimise assets financial and operational performance; Manage relationships with third-parties - project managers, developers, O&M providers, facility managers - to ensure services, projects and data are delivered in a timely and comprehensive manner; Assisting with the oversight of day-to-day management activities of assets, - budget, payments, operations, supplier calls and meetings; Maintenance (and expansion) of information systems related to investments; Researching investment opportunities matching fund/mandate strategies; Assisting with the preparation of investment proposals, including providing research on specific sectors, markets, projects or companies; Preparing transaction models (or reviewing models prepared by others) and undertaking financial analysis of proposed investments based on model output; Assisting in investment closing processes, including ensuring investment execution (execution of documentation, safekeeping, client on-boarding) are followed in a timely manner in compliance with Aviva risk and governance policies and procedures; Assisting in post-acquisition investment management activities to ensure compliance with fund/mandate documents; Supporting additional fund raising including preparation of presentation materials. Requirements The ideal candidate will be educated to degree level You will have relevant prior experience allowing you to have a good understanding of financial models and legal project and financial documentation in the infrastructure/renewable energy sector. High proficiency in Microsoft Excel, including the ability to build an infrastructure transaction financial model; Good understanding of financial statements and cash flow statement. Specific knowledge renewable energy and regulated utilities Ability to research / summarise information on a wide variety of topics, writing clear, concise and insightful research Good organisational skills, ability to manage priorities and deliver multiple projects in a fast pace environment; Good interpersonal and communication skills with the ability to build relationships and work well as a team. An understanding of Asset Management is highly desirable Closing Date Monday 24th September 2018 About us We are proud to be a different kind of asset manager; our intelligent and innovative solutions are based entirely around our clients needs, not ours. Aviva Investors is a global asset manager with expertise in real estate, fixed income, equity, multi-asset and alternative investments. We are proud to stand out in our field as our intelligent solutions are based around our clients objectives, not ours. About us Inclusion and diversity We are a global organisation with thousands of employees and customers from different cultures. Weve built our approach to inclusion and diversity on the principles of respect, valuing differences and inclusion. One of Avivas core values is Care More, and this is bought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies. Whats important to us is that you are supported to do the best work of your life. Our culture and values You will be assessed against the Aviva values: care more, kill complexity, never rest and create legacy.
PA
Aviva London, UK
19/09/2018
Full time
Personal Assistant Fixed term contract for 6 months Are you dedicated, well-organised individual looking for an administration role within a dynamic, tech-focused office environment? An exciting opportunity has arisen for a PA to join Aviva's groundbreaking Digital team, on a 6-month contract, based at the Aviva Digital Garage in Hoxton Square. Aviva are fundamentally trying to change the insurance industry and are investing tens of millions of pounds in its digital transformation strategy. The Digital Garage was opened in May 2015 to provide a state-of-the-art digital environment for a large team of technical developers and innovators to deliver incredible work. We are looking for a switched-on, upbeat, experienced PA who thrives in a busy office environment. Sound like you? Please note, this is a contract position for the duration of six months. Responsibilities: As PA, you will be responsible for: Effective diary management Meeting coordination; globally, with multiple time zones, arranging catering, IT support and testing Arranging complex and detailed travel plans, itineraries and agendas Researching and compiling documents for travel related meetings Email management; checking and responding to emails where appropriate and maintaining an effective filing system Handling internal and external stakeholders on a daily basis Assisting and supporting with correspondence, documents and presentation materials Processing of invoices and expenses in a timely manner General admin support and ad hoc duties as required Understanding the priorities for the Directors and Department Heads and prioritise accordingly Ensuring general enquiries are either responded to or filtered to the relevant people Work closely with the other PAs within the Digital team and provide cover when needed Skills and Experience: You could be amazing at this job if: You have strong experience in administration and diary management You have excellent communication skills, at all levels, both written and oral You are super-organised with high attention to detail and proofreading skills You are enthusiastic, self-motivated and able to think on your feet You are a confident teammate, with a flexible and positive approach to work You are IT savvy with excellent Microsoft Office skills It is critical that the role holder demonstrates a high degree of discretion and confidentiality, as they may have access to sensitive information. Additional Information Bring to Aviva what makes you different and well support you to do the best work of your life. We encourage applications from everyone who wants to help us achieve our purpose of helping our customers to Defy Uncertainty. One of Avivas core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies. We are an equal opportunity employer and value diversity at our company. As a disability confident employer we guarantee to interview anyone with a disability, (As defined in The Equality Act 2010) whose application meets the minimum criteria for the post. (By minimum criteria we mean that you should provide us with evidence which demonstrates that you generally meet the level of competence required). Please apply through the website and then notify us that you meet the conditions for the guaranteed interview scheme. We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Megan Douglas in the Resourcing team on .
Aviva Norwich, UK
19/09/2018
Full time
Enterprise Architect - The location of the role is flexible and can be based in York, Norwich or Bristol with travel to other Aviva locations required. Aviva is a Multinational insurance organisation and we are currently recruiting for an exciting Enterprise Architect opportunity within our CIO division of the business. Aviva is a UK digital leader, we provide our service to 33 million online users and boast our presence in 16 countries (UK, Europe, Asia and Canada). Due to our success and FTSE 100 recognition we are internationally recognised as Aviva is the second largest general insurer in Canada!! Aviva UK Insurance is the UK's leading True Customer Composite satisfying all our customer insurance needs across General Insurance (Personal & Commercial), Life, Health, Pensions business and Asset Management. Our overarching purpose is to free people from the fear of uncertainty and we have a clear strategy to deliver our investment thesis of cash flow plus growth by always putting our customers first. The Chief Information Office (CIO) is central to our business and the Strategy and Architecture team plays a pivotal role for this function as well as providing direction and insight over technology solutions for senior business stakeholders. The Team UKI Strategy & Architecture is seeking experienced Enterprise Architects to join the team. We work with key stakeholders across business areas, markets and other technology professionals, to help Aviva deliver its outcomes and drive our business ambition. As the successful Enterprise Architect, you will operate in the UK Insurance business reporting into the Head of UKI Strategy & Architecture and be part of the Global Strategy & Architecture practice. You will be accountable for providing strategic context, direction, roadmaps and standards to drive the strategy and business transformational roadmaps. You will work with a range of senior stakeholders from Aviva and partner organisations, sharing knowledge, decisions, patterns and lessons learnt to improve productivity and enhance capability. The Person Aviva is a large, complex, fast changing organisation and so you will need to be able to operate effectively in this environment and find ways to simplify the technology estate and support the business in achieving their goals. As the successful Enterprise Architect you is expected to: • Develop technology vision to fulfil business ambition & reduce costs • Define target architecture and agreed roadmaps • Communicate future IT architecture to sponsors and secure investment • Deliver strategic change through projects, vendors and partners • Govern change against Architecture standards, working with Lead Solution Architects to ensure quality and alignment to roadmaps, principles and standards You will need to possess: • Strong analytical capability and background • Strong personal impact and influencing skills • Strong Enterprise Architecture skills • Broad vision of Industry standards, emerging technologies and key market trends • Broad understanding of IT service operations and change management • Demonstrably strong cross cultural influencing skills • Strong knowledge of end to end IT programs and projects management • Financial acumen to support development of business cases and to inform key design decisions • Ability to anticipate future trends and needs as well as managing current environment • Ability to think long-term strategically and apply operationally • Good stakeholder and relationship management at all level • Experience of operating at senior management levels • Technical and Thought Leadership skills Additional Information • Salary - £40k - £80k • Generous defined contribution pension scheme • Annual 12% performance related bonus and pay review • Minimum holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days • Up to 30% discount for some Aviva products through My Aviva Extras plus discounts for Friends and Family • Excellent range of flexible benefits to include a matching share save scheme Bring to Aviva what makes you different and well support you to do the best work of your life. We encourage applications from everyone who wants to help us achieve our purpose of helping our customers to Defy Uncertainty. One of Avivas core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies. As a disability confident employer we guarantee to interview anyone with a disability, (As defined in the Equality Act 2010) whose application meets the minimum criteria for the post. (By minimum criteria we mean that you must provide us with evidence which demonstrates that you generally meet the level of competence required, as well as meeting any of the qualifications, skills or experience defined as essential). Please apply through the website. and then notify us that you meet the conditions for the guaranteed interview scheme.
Aviva Norwich, UK
18/09/2018
Full time
Role Overview The Strategy and Experience Lead is a key role within the team with oversight across the portfolio of digital products. The role holder will take inputs such as external trends and insight, marry with customer understanding and business strategy and set the direction for the portfolio of global digital products. In addition, key decisions such as the role of new technologies and experiences " such as voice and chatbots " will be driven by this team given a clear understanding of the opportunities and benefits presented. With a view across the product suite, the Digital Product Strategy and Experience lead will be responsible for the smooth, prioritised and successful management of a portfolio of optimisation tests. The role will also importantly link closely with the customer experience teams in markets to understand the collective and different reactions, performance and needs of Avivas global customer base. You will be responsible for: Setting strategic direction and alignment across the digital portfolio Oversight of individual product roadmaps - advising Digital Product Owners Setting the principles for customer experience for Aviva globally Gathering external insight related to competitors, technology and customer trends. Gathering internal insight " Voice of Customer from markets Factory product point person on new ideas, propositions/ link to innovation Strategy and planning across new opportunities and experience " such as voice and virtual assistants Setting and overseeing a common framework for measurement of customer satisfaction " linking global markets Ensuring broader view through effective benchmarking of external competitors and industries Driving continuous optimization and learning through ongoing and consistently integrated experimentation / testing (MVT and A/B) Providing a clear link and perspective on new innovations and the suitability within the portfolio About you: We believe the successful candidate will: Have strong, proven and related experience in customer success, strategy development, and (ideally) customer journey designing Previous experience in product management Ideally have working knowledge of cross-channel experience (incl contact centre/ operations) Have the ability to work with senior stakeholders across the business Have a strong background in Ecommerce/ web development Have the ability to balances the strategic with the day-to-day. Be naturally progressive " not afraid to test and learn Have strong people management skills - sets clear direction, sells benefits to gain commitment Have broad working knowledge of customer segmentation methodology, lifecycle methodologies, engagement analysis and interactive marketing and approaches to personalization Have thorough understanding of online performance marketing and web based metrics include online media and website analytics What will you get for this role? Competitive salary depending on skills, experience and qualifications Generous defined contribution pension scheme Annual performance related bonus and pay review Minimum holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days Up to 30% discount for some Aviva products through My Aviva Extras plus discounts for Friends and Family Excellent range of flexible benefits to include a matching share save scheme Additional Information Bring to Aviva what makes you different and well support you to do the best work of your life. We encourage applications from everyone who wants to help us achieve our purpose of helping our customers to Defy Uncertainty. One of Avivas core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies. We prefer all applications to be submitted online, however if you require an alternative method of applying please contact us directly As a disability confident employer we guarantee to interview anyone with a disability, (As defined in the The Equality Act 2010) whose application meets the minimum criteria for the post. (By minimum criteria we mean that you must provide us with evidence which demonstrates that you generally meet the level of competence required, as well as meeting any of the qualifications, skills or experience defined as essential). Please apply through the website. and then notify us that you meet the conditions for the guaranteed interview scheme. We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Vicky Gianre in the Resourcing team on
Aviva London, UK
17/09/2018
Full time
Financial Reporting Manager " Finance " London The Role You will contribute to ensuring that Aviva Investors legal entities are effectively and efficiently managed, and meet all reporting and minimum capital requirements to be able continue to provide asset management services to our customers and clients. Responsibilities Day to day management of outsourced service provider team to ensure that reporting deadlines are met, and month end processes are completed. Lead the annual statutory accounts process and coordination of audit deliverables, working to tight deadlines and closing or escalating issues raised by the external auditors Lead the UK Regulatory Reporting to the FCA process Oversight of controls owned by the team ensuring that they are adequately designed and operating effectively. Oversee effective working capital management, including settlement of intercompany accounts and robust cashflow forecasting process Represent the team on ad hoc team projects, and drive development work to improve existing processes Requirements Essential Leading and managing a small team Good understanding of current IFRS accounting standards, and ability to perform technical accounting research and present conclusions Practical experience of consolidation of a medium sized group Experience of assessing financial risks and designing suitable controls to mitigate those risks Good communication skills, and ability to build network across finance and the wider business Good report writing skills Being proactive & challenging where appropriate Familiarity with financial services industry and ideally the investment management industry Strong system and spreadsheet skills (experience of Oracle, and Hyperion Smart View an advantage). Highly Desired Recognised professional accounting qualification (ACA, ACCA, etc.) About us We are proud to be a different kind of asset manager; our intelligent and innovative solutions are based entirely around our clients needs, not ours. Aviva Investors is a global asset manager with expertise in real estate, fixed income, equity, multi-asset and alternative investments. We are proud to stand out in our field as our intelligent solutions are based around our clients objectives, not ours. About us Inclusion and diversity We are a global organisation with thousands of employees and customers from different cultures. Weve built our approach to inclusion and diversity on the principles of respect, valuing differences and inclusion. One of Avivas core values is Care More, and this is bought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies. Whats important to us is that you are supported to do the best work of your life. Our culture and values You will be assessed against the Aviva values: care more, kill complexity, never rest and create legacy.
Aviva London, UK
17/09/2018
Full time
The background Avivas strategy is Digital First which involves transforming our business to become a major online financial services organisation operating with a FinTech mind-set to keep Aviva ahead of the market by delivering the greatest value direct to our customers through the provision of exemplary online services. To drive this transformation: Digital business units are being established, starting in the UK and Singapore, to focus on digital/online sales and support direct to customers A global Digital CIO organisation has been created to provide Aviva Group business units a consistent set of online services on a build once, use many principle The Team The Digital CISO team are tasked with securing these services wherever they might be deployed and on securing Avivas global perimeter. This role encompasses product security architecture to ensure applications and customer data is secure, that hosting is secure and services monitored and that the Digital business units operate in a secure manner and meet all regulatory, legal and Aviva Group security standards. This role is part of the Global Digital Market Security Team and is focused on driving secure web application design and operation and ensuring these standards are applied universally. The Person This role is at the cutting edge of digital transformation and protection and responsible for developing secure application design and coding practices and in ensuring the security of the digital cloud hosting platform: Define and develop approaches to enhance the security of Digital CIO products by incorporating the most appropriate best practices and architecture to support Avivas digital vision Assist in the bigger picture of defining and delivering Avivas Global Digital CIO security strategy, policy & standards so customer and Group data managed by Digital services is protected from theft and misuse. This will align closely with the Group CISO security strategy Define and develop approaches for enhancing the intelligence and adaptive behaviour of Digital CIO applications. This is critical for improving the way applications respond to cyber threats. For example, applications that can consume intelligence information and adapt their behaviour appropriately To identify and extend the Groups abilities to detect and prevent fraud by continually reviewing new technologies and methods and introducing them to the Groups digital systems Act as a hub coordinating with Digital CIO, CTO and Group Security Consultancy, Architecture & Design to ensure Digital CIO technology selection and patterns, and Group CISO security strategy and technologies are incorporated into Digital CIO products To act as Product Manager for all security aspects of Digital CIO products To set the standards for web application and perimeter security standards and ensure these are deployed universally on all Internet-facing services, no matter where operated, including both Digital CIO and market-specific services Duties & Responsibilities Defining the architecture required in a digital world to support Avivas vision to become a leading FinTech How to digitise the traditional paper based services to be available online How best to protect customer data to support this strategy Considering customer experience as well as technical controls, e.g. leadership in work such a reuniting customers with lost policies, e.g. secure but accessible registration for products containing sensitive personal data, even when product details may be lost Defining policy for the use of different technologies such as the use of 2FA to protect our customers data while ensuring the customer experience is enhanced Define and evangelise the adoption of Adaptive Applications Develop techniques for detecting and preventing fraud Identify key areas of risk for applications, from credential stuffers to all OWASP and SANS threats, and DDoS protection Define how Adaptive Applications should work using the data at Avivas disposal working closely with the Digital Security Services Manager Define Future direction for security technology to be used by all Digital CIO services and Aviva Internet services: To continually evolve Avivas security technology stack, evaluating and bringing in new technologies in conjunction with Digital CIO CTO and Group Security Consultancy, Architecture & Design as appropriate, so as to enhance Avivas security posture To look ahead and review new technologies and methods for customer verification, identification and authentication to ensure Avivas services remain current and ahead of the competition To identify and extend the Groups abilities to detect and prevent fraud by continually reviewing new technologies and methods and introducing them to the Groups digital systems along with recommendations of implementing new in-house technologies building on our own data making our applications smarter To continually appraise the security posture of Avivas online service and look ahead at emerging threats and mitigation trends to steer Avivas security to counter such threats as and before they emerge Skills & Experience required University Degree in technology/Diploma in Management/MBA/appropriate technical qualification Excellent understanding of information security Through understanding of cloud technologies and how to leverage the cloud to enhance Avivas security posture Experience of operating at senior management level Leadership skills " able to inspire, energise and motivate people around our vision, values and objectives Technology Visionary Understanding of Avivas global footprint and distribution channels Ability to think long-term strategically as well as operationally Heightened relationship management skills at all levels Ability to anticipate future trends and needs as well as managing current environment Nice to have Experience in C#, Java or other language application development Experience working in a regulated business Understanding of infrastructure security concepts including firewalls, IDS/IPS and network zoning Understanding of IP network addressing, load balancing and high availability applications and infrastructure What will you get for this role? Competitive salary depending on skills, experience and qualifications Generous defined contribution pension scheme Annual performance related bonus and pay review Minimum holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days Up to 30% discount for some Aviva products through My Aviva Extras plus discounts for Friends and Family Excellent range of flexible benefits to include a matching share save scheme Additional Information Bring to Aviva what makes you different and well support you to do the best work of your life. We encourage applications from everyone who wants to help us achieve our purpose of helping our customers to Defy Uncertainty. One of Avivas core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies. We prefer all applications to be submitted online, however if you require an alternative method of applying please contact us directly As a disability confident employer we guarantee to interview anyone with a disability, (As defined in the The Equality Act 2010) whose application meets the minimum criteria for the post. (By minimum criteria we mean that you must provide us with evidence which demonstrates that you generally meet the level of competence required, as well as meeting any of the qualifications, skills or experience defined as essential). Please apply through the website. and then notify us that you meet the conditions for the guaranteed interview scheme. We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Vicky Gianre in the Resourcing team on
Aviva Norwich, UK
17/09/2018
Full time
Senior Counsel " Litigation Norwich Aviva are looking to recruit an experienced Solicitor/Barrister as a Senior Counsel. This role will report into the UK Insurance Legal team with a primary focus on Life & GI litigation. Are you passionate about the resolution of disputes and litigation? This is a critical role protecting Avivas interests and reputation in any legal action or complex complaint case. The Team In this role, you will lead the UKI litigation team based in Norwich reporting to our Director of Legal within UKGI and have an additional reporting line to the Director of Legal for Life. The primary focus of the litigation team is to resolve customer disputes, provide clear legal advice and defend any litigation opposing Aviva and/or our policyholders. The existing litigation team have an excellent wealth of GI litigation and insurance knowledge and achieve significant costs and claims savings. In addition to UK Life matters, you will also advise the UK General Insurance business and run the UKGI legal team on claims and fraud issues. The Person You are an experienced litigation lawyer with a consistent track record of resolving complex commercial litigation disputes. Your ability to identify legal risk, provide legal consultation and resolve commercial and customer disputes is very important. If you can lead the team and can demonstrate how they would develop themselves and the role, then you're exactly what we are looking for. Duties & Responsibilities Primarily responsible for the conduct of all litigation for the UK Life business, as well as advising on pre-litigation disputes and working with the business to prevent litigation arising. Support across several products and business areas including: - Pensions and annuities - Life policies - Endowments - Critical illness - Income protection policies - Equity release products - Disputes with IFAs and intermediaries - Oversight of involvement Avivas involvement in securities/investor class actions You will need to engage regularly with senior leaders as well as Operations and Customer Services and Complaints teams within the UK Life and UK GI business, and will be answerable for the reporting of legal risks within the business. Skills & Experience required Previous litigation experience is essential for the role You will already have a background in financial services either in-house or from private practice At least 3-5 Years PQE What will you get for this role? Competitive salary - depending on skills, qualifications and experience Generous defined contribution pension scheme Annual performance related bonus and pay review Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days Up to 30% discount for some Aviva products through My Aviva Extras plus discounts for Friends and Family Excellent range of flexible benefits to include a matching share save scheme Additional Information Bring to Aviva what makes you different and well support you to do the best work of your life. We encourage applications from everyone who wants to help us achieve our purpose of helping our customers to Defy Uncertainty . One of Avivas core values is Care More , and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies. We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Dan in the Resourcing team on or As a disability confident employer, we guarantee to interview anyone with a disability, (As defined in the The Equality Act 2010) whose application meets the minimum criteria for the post. (By minimum criteria we mean that you must provide us with evidence which demonstrates that you generally meet the level of competence required, as well as meeting any of the qualifications, skills or experience defined as essential). Please apply through the website and then notify us that you meet the conditions for the guaranteed interview scheme.