33-6 Consultancy Limited London, UK
Who's the client? Born out of a love for lingerie, nightwear, swimwear and all things romantic, our client brings traditional service, superior fit and outstanding quality to a modern and beautiful setting. Customer's in-store will experience a luxurious shopping haven, where they can receive free bra-fittings and fitting rooms with 3 different light settings and an intercom to communicate with the fitting experts. No matter what your age, size or style, our client is an inclusive brand for everybody. Available in sizes 28-40, A-G cups and sizes 6-18. With an unrivalled eye for detail and passion for customer service, our client is your ultimate destination whether you re looking for everyday essentials or something a little sexier. What is the role' s purpose? The role exists to maximise revenues by managing the product merchandising process, analysis of sales data, reporting performance, resolving website issues and helping to develop functionality and usability What will your responsibilities be? The Senior Ecommerce Manager is responsible for: Managing Product Managing the Product Executive to ensure the maintenance of the product catalog from the photoshoot process to merchandising, remerchandising, analysis and reporting Managing content a) Working closely with the Senior Digital Marketing Manager to plan and create weekly website and email briefs. Providing analysis to help support product and content decisions for these. b) Liaising with Web Designer to ensure creative is as per brief and as per site requirements c) Uploading new content and updating existing content on the site as required (eg terms and conditions, new store openings) d) Managing the E-commerce assistant to ensure the timely upload of new website creative (eg homepages, cat 1s, cat 2s etc) Promotional set-up a) Working closely with the Junior Online Trading Manager to ensure all online promotions are set up ahead of schedule b) Liaising with merchandising teams to co-ordinate in store and online promotions c) Troubleshooting promotional issues and when necessary, liaising with IT department and merchandising teams to resolve issues in a timely manner d) Responsibility for testing all promotions work correctly before putting live Analysis & Reporting a) Daily sales analysis to inform merchandising decisions b) Producing weekly website performance reports and analysis for management trading meeting c) Producing ad-hoc analysis as required to support E-commerce and marketing teams d) Analysing and investigating user behaviour on the website and suggesting process improvements to increase conversion and reduce drop-off and bounce rates Website support a) Troubleshooting website/pricing/customer issues and when necessary, liaising with IT department/Back End agency/buying and merchandising teams to resolve issues in a timely manner Ecommerce developments a) Working with the Ecommerce Director to implement the development roadmap in order to improve the website: i) Conversion ii) Usability iii) Best practice iv) Innovation v) UX Designer b) Creating/signing off specifications for development changes to website and Ecommerce Back End systems c) Acceptance testing development changes on test and live environments d) Managing external agencies and developers Management and Deputy a) Liaison and communication with senior staff/board members b) Management and mentoring of the Junior Ecommerce Trading Manager, Product Executive and Ecommerce Assistant to develop their skills and knowledge in website management including Back End systems, understanding/editing basic HTML, and web analytics (Google Analytics) c) Covering day to day work load of the trading team during annual leave and sickness d) Deputising for the Ecommerce Director to cover annual leave and sickness What are we looking for in you? Bachelors degree or equivalent with a background in E-commerce 4+ years hands-on experience in online retail preferably focussed on website operations Experience using web analytics eg Google Analytics Highly competent in use of Excel Experience of Content Management Systems/Ecommerce platforms, Demandware/basic HTML knowledge a bonus Experience of defining requirements and managing web development projects Strong troubleshooting and problem-solving skills Proven ability to work to multi-task and work to tight deadlines Strong interpersonal skills, with the ability to work effectively with both internal stakeholders and external agencies Proven organisational skills, attention to detail The ability to adapt and be flexible in a dynamic environment Are there any benefits? In return you will be offered a competitive salary, good holiday entitlement, fun working environment with regular social events and some great benefits including generous discounts across the brands within the high profile retail client.