Taylor & Francis Group

Taylor & Francis Group Milton, Cambridge, UK
19/11/2018
Full time
Are you passionate about customer experience? Are you experienced at running Search Engine Marketing campaigns? Can you help us enhance our customer journey and work with marketers to drive SEO? If you are a marketer with SEM/SEO wizardry, then this might be for you. We have an opportunity to join our team in Milton Park, Oxfordshire, as our SEM/SEO Marketing Manager reporting to the Senior Marketing Insights Manager, the SEM/SEO Marketing Manager will be booking, monitoring and reporting on SEM/PPC campaigns, leading all practical SEO efforts within the marketing team, as well as, acting as the Google analytics administrator, bringing insights regarding customer behaviour to the department. What you'll be doing: Performing daily website health & maintenance checks (broken links, orphaned pages, etc.) Gathering insights on key search terms and referrals for our sites as guides to future product leads and marketing promotions to drive conversion Working closely with marketers across multiple customer segments, to book, monitor, and budget SEM campaigns as well as social advertising Setting up goals, funnels, segments, reports, dashboards, etc. in Google Analytics Ensuring engagement and best practice across the team - creating GA documentation and giving training where required Feeding into the SEO strategy and working with the Marketing Insights Manager to provide the company with customer behavior insights What are we looking for? Strong experience with implementing SEO/SEM strategies on eCommerce websites Experience working in both Google Analytics and Google Search Console The ability to analyse data and provide insight into customer behavior Commercial and customer focus and awareness of current market trends HTML knowledge would also be beneficial In return we offer: 25 days holiday per annum (plus 3 days for Christmas), a comprehensive benefits package and company pension scheme. The Company - Taylor & Francis Group an Informa Business Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100. Taylor & Francis Group operates globally and produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realise their individual potential. To find out more about our business and the great career opportunities please go to our Careers Site: Taylor & Francis is committed to equal employment opportunity for all employees and applicants for employment without regard to age, colour, creed, disability status, gender, national origin, race, religion, sexual orientation or veteran status, or any other legally protected status.
Taylor & Francis Group Colchester, UK
19/11/2018
Full time
The HR MI Specialist is expected to assume the following key responsibilities plus any other reasonable duties as required: Development of MI reports/HR Dashboards on all HR activity (including headcount turnover, sickness, absence and ER reports, remuneration and commission). Drive key MI initiatives from design to implementation and undertake project work to continuously develop and enhance the capability of MI reporting. Identify the optimum delivery tool, e.g. SAP tools, BI tool or Excel reports, and the best method for publishing and distributing the reports. Identify and engage with Technology to automate as many reporting processes as possible. Ad hoc analysis and reporting provision to HR teams as needed including information to support any Mergers and Acquisitions activities Assist in data gathering for industry awards, including Britain's Top Employers and respective CR reporting. Produce all needed regular reports (e.g. Holiday Accrual and absence report for divisions; company car reconciliation reports; exit interviews; statistics from SAP HR for insurance renewals. Conduct regular HR data audits and reconciliations across HR and benefit systems and liaise with the payroll team to conduct similar audits with the payroll systems. Delivering all needed Benefits Reporting including management of the weekly and monthly interfaces between SAP HR & Employee benefits platform, which includes joiners, leavers, changes and maintenance of the on-line TRS (Total Reward Statement) Accountable for running all regular reporting requirements to support payroll benefit deductions; benefit provider reports; ADP file into Simplicity for Pension Eligibility and compliance legislation for Pensions Regulator. Reconciliation of annual holiday entitlement, holiday carryover to ensure all holiday tracking systems hold accurate and up to date information. KNOWLEDGE, SKILLS & ABILITIES Advanced Excel skills (CSV, Pivot Table, Macros) and PowerPoint Exceptionally well organised and efficient, with the ability to work autonomously and using your own initiative to create commercially viable solutions Experienced in managing large amounts of data for reporting and data quality monitoring Highly numerate and analytical with exceptional attention to detail Pro-active and able to show initiative/ideas to constantly improve Experience of building reports, managing and interpreting data and providing analysis and commentary to draw out key issues and themes Project management skills Flawless record of trust and integrity in the use, and management of, confidential employee data Good stake holder management skills Experience using HR systems and in understanding people data and metrics Experience in using HR systems, SAP & Oracle are desirable Strong verbal and communication skills to all levels in the organisation Comfortable working in matrixed environment
Taylor & Francis Group Colchester, UK
19/11/2018
Full time
The Credit Control Specialist is expected to assume the following key responsibilities plus any other reasonable duties as required: Responsible for collecting all monies owing to Informa within credit control policies and procedures to ensure that collection targets are met Collect monies owing from customers who have exceeded credit limits or terms to minimise bad debts (SSC Specific) Build close internal and external relationships with Sales and customers Responsible for ensuring all customer contact notes are entered and updated into SAP or appropriate system Manage the outstanding sales balances falling due and contact customers to obtain payment before the event start date if applicable to your division To resolve queries in a timely fashion and collect aged debt with a view to minimising bad debt provision Manage simple disputes through FSCM and escalate complex disputes to the Team Leader To achieve the monthly cash collection targets set for your specific section of accounts Responsible for looking after any unallocated cash items sitting on your set of accounts and work with the Cash Application team to have the monies applied if you are able to gain the appropriate back up from the customer. Responsible for providing weekly reports to the Business detailing current levels of debt if applicable for your division Provide/complete necessary documentation to customers to ensure the payment can be processed (vendor request forms, W9, W8, residency forms, tax exempt certificates, withholding tax certificates, etc.) (SSC Specific) SKILLS & ABILITIES Good communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts Proficient skills in Excel, Word and Outlook are essential Remain approachable under pressure Knowledge and ability to use relevant internal systems Act with integrity, tact and diplomacy Work as part of a team Ability to complete a variety of related tasks Pro-actively solve problems Excellent Customer Service skills Good time management skills Ability to be flexible within role Excellent oral and written communication skills KNOWLEDGE & QUALIFICATIONS Good knowledge and understanding of all Credit Control processes and best practice A thorough knowledge of SAP system preferable
Taylor & Francis Group Colchester, UK
19/11/2018
Full time
The Head of HR Data & Reporting is expected to assume the following key responsibilities plus any other reasonable duties as required: Create and develop the people data capability including building internal HR data capability & ability to self-serve on core HR systems. Manage the provision of HR management information, including developing and administering standard HR reports, providing services for ad hoc reporting and driving the development of organisation and people dashboard reporting for Informa. Design and deliver HR reporting and dashboards to meet internal client deadlines Build and deliver HR analytics capabilities and provide insights for the business to support organisation and people planning. Support HR colleagues in understanding and getting the most out of HR metrics. Lead regular data audits and review data management practices to ensure the integrity of data in HR systems. Manage all legislative reporting globally, working with HR partners (Global Reward; GE Data & Reward etc.) as needed. Consult with team regarding data insights to support people planning. Ensure correct governance framework is in place to manage reporting and analytics. Drive the development and application of consistent organisation and people data definitions, working with colleagues across Business Services, HR and the wider business to ensure meaningful definitions are in place and maintained. Partner with colleagues in Business Services and elsewhere to provide joined up reporting and analytics to business leaders. Put in place an effective change control process to manage the ongoing development of HR reporting requirements in response to business needs. Ensure accurate documentation and process manuals are designed and maintained for all HR reporting processes. Ensure an appropriate governance framework is in place for the management of reporting and analytics deliverables. Ensure the effective training of HR staff and business users on technology enabled new reporting processes and functionality. Ensure compliance with legal and regulatory requirements in respect of HR data, Maintain a thorough understanding of employment regulations, industry trends, current practices, new developments and applicable laws, bringing best practice into the organisation. PEOPLE MANAGEMENT RESPONSIBILITIES Management of 2 MI Analysts (London & Colchester) Act as a member of the Global HR Service Delivery Leadership Team SKILLS & ABILITIES Experienced HR systems specialist, with hands on knowledge of major HR technologies, ideally including SAP, Oracle and other cloud-based solutions. Highly skilled in the development and use of human capital metrics for business decision making, with excellent diagnostic skills. Ability to engage with technical specialists and partner with them as a functional expert, with the skills to translate technical language back to HR colleagues. Project management and internal consulting skills underpinned by strong analytical capabilities. Strong people management, team working, problem solving, facilitation and decision-making skills. Understanding of HR service delivery, HR process improvement and HR transformation. Strong communication and stakeholder management skills, with the ability to engage with diverse teams; both culturally and geographically. The ability to effectively plan, set priorities, and manage several projects simultaneously. Excellent written and verbal communication skills to effectively collaborate at all levels within the organisation. Able to listen, adapt, influence, negotiate and persuade others. Strong business acumen and willingness to take the initiative, to identify new opportunities and challenge established ways of doing things; Experience of business process design and process mapping. Good relationship management skills, both within and outside the organisation. KNOWLEDGE & QUALIFICATIONS Deep knowledge of MS Excel, Word, PowerPoint, & other Microsoft packages. Expert knowledge of reporting solutions, business intelligence tools and technologies. A sound understanding of contemporary HR practices and HR best practice. Up to date knowledge of employment legislation, relevant regulations and policy. Detailed knowledge of data protection laws and regulations & how these apply globally to HR Data.
Taylor & Francis Group United Kingdom
18/11/2018
Full time
Taylor & Francis Group, a leading international academic publishing company, is looking for a proactive and meticulous individual to manage the permissions clearance process for a large collection of copyrighted materials to be included in a forthcoming online resource of digitized historical documents relating to the Soviet Union and Eastern Europe during the Cold War. As the Copyright Research Assistant for the Digital Resources team, you will be responsible for ensuring that all permissions are cleared and the corresponding content and credit lines updated in an accurate, cost-effective, and timely manner to help ensure the resource is published to schedule and budget. You will develop a close familiarity with international copyright law and work with the Digital Resources management and the Taylor & Francis licensing team to ensure all materials to be digitized are compliant with copyright law and due diligence standards are met. All permissions need to be cleared according to a fixed publication schedule, therefore the ideal candidate will need to demonstrate an ability to work efficiently and accurately to deadline and plan their time effectively to manage a large project over the course of several months. The position is offered as a temporary 6-month fixed-term position initially, with the possibility to extend. The key responsibilities will be to: conduct due-diligence research to identify the rights-holders for each copyrighted item. contact rights-holders to seek permission to include their materials in the product. negotiate terms of use and fees with rights-holders, under the supervision of Digital Resources management. manage the payment of fees to rights-holders. manage the copyright database, maintaining an accurate and detailed record of the research and permissions status of every copyrighted item. communicate with key internal stakeholders within Editorial and eProduction, ensuring they are kept up to date on the progress of the copyright research, and are notified of necessary retractions and updates in a timely and accurate manner. create and accurately assign credit lines for every copyrighted item. perform other copyright-related tasks as required, such as testing credit lines once ingested. The ideal candidate will have: Excellent organisational skills. Excellent attention to detail. The ability to work methodically and accurately to long-term deadlines. A strong working knowledge of Microsoft Office, particularly Excel and Access. Excellent written and verbal communication skills. Ability to handle and communicate information with a range of external and internal stakeholders sensitively and professionally. Skills in teamwork, networking and building relationships. Desirable, but not essential, characteristics include: Previous experience of copyright and permissions clearance. Previous experience of tracking budgets. This position is based at our office in Milton Park, Oxfordshire. In return we offer: 25 days holiday per annum, a comprehensive benefits package and company pension scheme. Taylor & Francis Group an Informa Business Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100. Taylor & Francis Group produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realise their individual potential. To find out more about our business and the great career opportunities please go to our Careers Site: Informa is committed to equal employment opportunity for all employees and applicants for employment without regard to age, colour, creed, disability status, gender, national origin, race, religion, sexual orientation or veteran status, or any other legally protected status.
Taylor & Francis Group Islington, London N1 2BN, UK
18/11/2018
Full time
Reporting to the Business Development Director and joining the Global Finance team, the BDM will have direct responsibility for driving sales revenue within the Riskminds and Quantminds portfolio, as well as working closely with the project team in to identify new markets, new products and opportunities for revenue growth. The portfolio consists of approx. 6 events, including the jewel in the crown - Riskminds International and Quantminds International - and is an exceptional opportunity for an experienced executive to be able to demonstrate the following skills: KEY RESPONSIBILITIES To secure sponsorship and exhibition revenues in line with Portfolio needs and personal targets, building and maintaining a strong forecasted pipeline of opportunities Generating new business, qualifying strategic selling opportunities and target market/clients Developing key accounts and existing client relationships, identifying and converting opportunities to cross/up-sell Producing quality proposals and contracts to aid the sales process, providing innovative solutions based upon a deep understanding of Riskminds & Quantminds product base Business Partnering effectively with internal Marketing/Ops/Production team to ensure accurate delivery of client/event requirements Building a thorough understanding of Riskminds & Quantminds market, clients and competitors Gathering industry knowledge through market research and by attending competitor events SKILLS REQUIRED Previous Experience 2 - 4 years Spex / Media / b2b / industry relevant sales experience Demonstrating a consultative sales process in handling complex briefs, responding with considered and creative solutions Undertaking mapping exercises on both product and client base, and competitor landscape Engaging with stakeholders at a senior level, comfortable in cross/up selling to both acquire new business and grow existing accounts Working knowledge of Salesforce.com or similar systems, having lead and encouraged team members to protect and maintain the integrity of the system Personal Attributes & Behaviours A confident and articulate verbal and written communicator, can foster strong relationships both internally and externally Possesses excellent prioritisation skills, has the foresight to anticipate obstacles and displays tenacity in overcoming them Has gravitas and mental agility when presenting solutions Takes pride and personal responsibility for maintaining KNect365 brand
Taylor & Francis Group United Kingdom
17/11/2018
Full time
Maritime Intelligence, part of Informa Business Intelligence, delivers news, intelligence and analysis on the global maritime industry enabling our clients to effectively navigate the market, identify trends and help them make effective business decisions. Covering the general commercial shipping industry our core areas focus on Containers, Dry Bulk, Tankers, Gas and Regulation. Key Responsibilities: Develop a great working relationship with your book of business (clients who subscribe to our services) Renew, upsell, cross sell and win new business Be the principle commercial contact between Informa and your assigned customer base Maintain and develop wide ranging relationships within your assigned customer base Optimise and manage sales revenue and growth from a designated Accounts base to ensure high levels of customer retention and revenue growth Penetrate and develop new business and revenue from within your account base To promote the value and use of the products and services you have responsibility for across all potential customers both internally and externally and identify and communicate other opportunities outside of those products To extend the geographic and demographic spread of your products within your assigned customer base To ensure that all major customers have contract terms that reflect the preferred business model for Informa To develop and maintain improved sales strategies to manage accounts efficiently Contribute fully to the objectives of your Division and achieve the personal objectives set by your manager Skills and Competencies Knowledge of sales and negotiation processes Proven & demonstrable new business selling skills Experience in account management Highly competitive and results-driven Ability to articulate complex solutions in a simple and coherent manner Powerful verbal and written communication Passionate, positive and enthusiastic Outgoing, confident and engaging Capable, and comfortable, in challenging the status quo Self-critical and capable of handling rejection Able to take on board advice and constructive criticism Education: A Degree will be advantageous but not compulsory.
Taylor & Francis Group United Kingdom
17/11/2018
Full time
The Security Incident Manager is accountable for managing Security Incidents for all systems. This role demands a thorough understanding of security threats and compromise methods. You will triage cyber security incidents as they are detected. To analyze these incidents, you bring together multi-disciplinary teams, to investigate and understand the root cause of infiltration/exploitation events. You will then plan the response, including tactical code changes and infrastructure configuration changes. You will act as a point of escalation, plan and prioritise remediation activities, share knowledge with teams across the company, to ensure the resolution of incidents. Note that while the role is inclusive of all security incidents, the vast majority of the work relates to Cloud Hosted, Digital Products. Experience Required: Knowledge of attack lifecycles and threat actor abuse cases Demonstrable experience of managing security incidents and problem management in a multi-vendor environment with systems spread across IaaS, SaaS and SaaS. Proven experience gained in a similar role. Understanding of Cybersecurity standards and frameworks, e.g. CIS, OWASP, SANS, NIST. Previous experience of working in a Security Operations Centre. Understanding of server, browser, application and network technologies Diplomatic and robust, with the ability to act in a complex business environment. Effective communication skills both written and verbal. Excellent organizational skills. Communicates with 3rd parties, where applicable, to ensure the resolution of requests and incidents Work within all standard processes and practices regarding the support workflow, ticket documentation, escalation procedures, and communications Ideally knowledge of electronic Publishing in particular how university library systems work and how they search and deliver delver academic content from publishers. Strategic Contribution Using your considerable experience of Security Problem Management, you will plan the release of strategic fixes to prevent further reoccurrences. To succeed, you must be comfortable working with a wide range of stakeholders and technical experts. Knowledge and Qualifications: Qualifications You should have held one or more of following qualifications for at least three years, SSCP, Comp TIA security +, CISM, CISSP, CCSP, CEH, or equivalent Working Knowledge of ITIL processes Technical Landscape Knowledge of a range of technologies will be beneficial to you in executing your role. Expertise of working at significant scale is a must, with Cloud experience preferred. Our environment includes many technologies your familiarity of these will enhance your productivity and your ability to identify the Root Cause. Describing previous working environments that include some or all the following technologies will enhance your application Good working knowledge of internet usage and common browsers Experience of working with major Cloud infrastructure providers such as AWS or Azure IDS, IPS, WAF Ngin-X, Node JS, Mongo DB, Expression Engine, WordPress. Experience with Publishing business processes, especially in the areas or rights and royalties, is desired but not essential. Skills and Behaviours Required Excellent communication skills with stakeholders of all levels, especially senior level stakeholders Excellent analytical ability and understanding of the importance of commercial constraints Good problem-solving abilities Passionate about investigating cyber security incidents and indicators of compromise Taylor & Francis Group an Informa Business Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100. Taylor & Francis Group produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realise their individual potential. To find out more about our business and the great career opportunities please go to our Careers Site: In return we offer: 25 days holiday per annum, a comprehensive benefits package and company pension scheme. Taylor & Francis Group an Informa Business Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100. Taylor & Francis Group produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realise their individual potential. To find out more about our business and the great career opportunities please go to our Careers Site: Informa is committed to equal employment opportunity for all employees and applicants for employment without regard to age, colour, creed, disability status, gender, national origin, race, religion, sexual orientation or veteran status, or any other legally protected status.
Taylor & Francis Group United Kingdom
16/11/2018
Full time
Medtech Insight, part of the FTSE 100 Informa Group, is looking for an Executive Editor. This role leads an editorial team and working with the Editor in Chief, will determine day-to-day content priorities and the strategic development of Medtech Insight. The Executive Editor determines, manages and contributes to the news and analysis for the daily e-mail alerts, websites and printed editions with the aim of publishing differentiated, valuable information to drive subscription revenue and volume. The individual embodies expertise in key aspects of the medical device and diagnostics industries, actively mentoring colleagues to develop their experience and capabilities. With a deep understanding of their audiences, the individual can represent the products at meetings and conferences. Role Responsibilities Every day, in every part of your role, ensure your activities have a positive impact for our clients. Identify and prioritize - news, analysis and features - developments in the medical device and diagnostics markets across geographical regions, including R&D, commercial, regulatory and policy. Manage product-specific editorial team members, develop capabilities and support achievement of individual and business objectives, overall supporting an editorial culture of open dialogue, constructive feedback and collaboration. Review articles and edit content for publication to meet editorial standards of quality, excellence, accuracy and style. Set objectives and deadlines, ensure products publish on schedule. Manage and review content through all stages of production, from planning, editing and proofing through to publication. Maintain and grow a network of experts to help identify leads for original editorial content (in-house and commissioned articles) that meets client needs, drives value and usage. Support digital platform by identifying opportunities for multimedia content that would add value to stories Work cross-functionally to ensure the success of the product from helping sales and marketing staff in their understanding of the industry landscape to promoting cross-departmental collaboration for the benefit of generating original content for products and increasing brand awareness of the product. Represent Informa at events such as conferences as a presenter, panellist or moderator Work with the Editor-in-Chief to support business planning needs for content development, sales and marketing support and other resourcing requirements. Key Competencies/ skills Breadth and depth of knowledge and experience of the medtech industry - including the companies, dynamics (commercial, financial, regulatory and market access) and trends that shape the industry with particular expertise about a relevant sector. An excellent network of industry contacts (manufacturers, regulatory bodies, consultants and lawyers). Recognized as an industry expert, able to add value with insight and opinion. Able to innovate and demonstrate content development to continuously adapt to and meet client needs. Use of content across a publication to drive client engagement, usage and renewal of subscriptions. Experience of public speaking through presenting at conferences, chairing meetings and of interviewing and being interviewed with different media. Ability to participate in cross-functional teams; to lead and develop individuals and teams Excellent interpersonal skills with emphasis on the ability to gain the cooperation of sources. Consistently express an informed, knowledgeable interest in learning or contributing more to the editorial process for the benefit of the publications. This role will be based in the London (UK) office with flexibility for home working. To apply please submit a copy of your CV along with a short covering letter.
Taylor & Francis Group United Kingdom
16/11/2018
Full time
Citeline, part of Informa Business Intelligence, currently has an exciting opportunities available for a visionary and strategic-thinking Product Manager to join our team. This is an excellent opportunity for experienced Product Managers to continue developing their careers working with a large and experienced development team on a brand new next generation technology platform. Citeline is the world's leading authority on commercial and R&D information for the pharmaceutical industry. We provide real time intelligence featuring an unmatched data collection of global clinical trials, clinical trial investigator profiles, drug development pipelines, company profiles, sales, patents, epidemiology data and more. Reporting into the Head of Product Management for Pharma Intelligence Products, the leader will apply the Pragmatic Marketing TM framework to determine which market problems we are best positioned to solve, and to work collaboratively with leadership and colleagues. The candidate will be responsible for creating and owning product strategy, business plans, product roadmaps, user personas, market requirements and use scenarios that lead to growth in a new market segment of interest. The ideal candidate will be a seasoned product manager who can bring a strong vision and best practices from established product management organizations and have a passion for developing products. Domain-expertise in the bio pharmaceutical/drug development industry with a focus on the clincal space would be a definite asset. Key responsibilities: Working with the Head of Product Management to create and execute strategies for maximizing the commercial potential of the designated product set, with short, medium and long-term goals. Supporting the product strategy by developing a deep understanding of Customer Usage, Competitor Products and Market Trends, and translate that intelligence into detailed product requirements for product enhancements and/or new product development. Developing clear and compelling roadmaps and priorities for each product, and support proposed strategies with detailed business case analysis for new products and product extensions. Working closely with the technology development team to track progress on specific customer and product initiatives, from initial product concept through the full product lifecycle. Partnering with the wider Product Marketing team to provide thought leadership around the product set and assist with product promotion and positioning in the marketplace. Serving as the voice of the customer across the organization, and be passionate about delighting customers via strong value propositions and top notch customer experience. Working closely with the Marketing, Product Management and Content teams to help identify new product opportunities to drive growth within the existing customer community and new adjacent customer sets. Working with the Marketing & Sales teams to articulate product value proposition and champion the product internally and externally. Become the resident Subject Matter Expert on designated products and markets served and support sales efforts through client presentations, product decks, RFP responses etc. Tracking product metrics and managing to goals. Key Requirements: Degree educated or equivalent. Solid experience in product management, ideally in the information services industry. Experience or an interest in the subject matter area (biopharmaceutical/drug development) is a definite asset Strong product management experience and skills. Highly organized and attentive to detail. Excellent communication skills with the ability to communicate at all levels of an organization internally and externally. Team player who brings a sense of positive energy and the ability to influence, inspire and motivate cross-functional partners across the organization. Strong business acumen and analytical skills with the ability to construct and evaluate different business model approaches to maximize ROI. This is an excellent opportunity for a driven, tenacious, intelligent, ambitious and intuitive Product Management professional that enjoys the fast-paced nature of the global pharmaceutical intelligence industry and are looking to establish a lucrative career in a global business intelligence brand with fantastic career development opportunities. To apply for these opportunities and develop your career within an industry-leading global brand, please submit your CV and a covering letter highlighting your suitability and salary expectations.
Taylor & Francis Group United Kingdom
16/11/2018
Full time
Are you a sales superstar? Do you have a passion for learning? We are currently recruiting for a Sales Representative (maternity cover) to be based in our Milton Park office to cover a portfolio of academic institutions in The South/SW of England and West Midlands . Managing your own territory, you will be expected to generate new and maintain existing business by selling and developing relationships with lecturers and universities to expand our growing textbook adoptions. The role is based in Milton Park, Oxfordshire and requires no travel on territory. The key responsibilities are: Meet and maintain sales and renewals targets Relationship management of a portfolio of customers, Partner with other colleagues to ensure appropriate opportunities are shared You will be required to analyse sales figures, run reports, maintain our adoption database and communicate with colleagues in the sales, marketing and editorial departments on a daily basis. Accurate and timely maintenance of CRM systems Building and maintaining effective external and internal relationships Developing alternative routes to market, including direct sales for print and digital content as appropriate, ensuring any direct commercial deals are consistent with the overall sales strategy in the market Building and maintaining partnerships with field based reps Provide sales reports, updates and activity Attend and contribute to UK and international sales meetings to build product knowledge, strategic awareness and to gather market relevant intelligence The ideal candidate: Have a proven track record in a sales environment Will be a self-motivated and organised individual who is happy to work in an office based sales environment Excellent customer focus Commercially astute High levels of negotiation and relationship management skills Ideally have a knowledge of book sales or worked in academia but this is not essential This position is based at our office in Milton Park, Oxfordshire. In return we offer: 25 days holiday per annum, a comprehensive benefits package and company pension scheme. Taylor & Francis Group an Informa Business Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100. Taylor & Francis Group produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realise their individual potential. To find out more about our business and the great career opportunities please go to our Careers Site: Informa is committed to equal employment opportunity for all employees and applicants for employment without regard to age, colour, creed, disability status, gender, national origin, race, religion, sexual orientation or veteran status, or any other legally protected status.
Taylor & Francis Group United Kingdom
15/11/2018
Full time
Ovum, part of the FTSE 100 Informa Group, is looking for an Editor to work in a team of editorial and production staff that provides critical support to Ovum's telecoms, IT, and media analysts for Ovum's online platforms and consultancy projects. Reporting into the Managing Editor, the role is a diverse and challenging position, with a range of responsibilities and assignments. The primary task will be to ensure that Ovum's reports, forecasts, and data products are published in a clear, timely, and consistent manner. The ideal candidate will have keen attention to detail and experience of editing and proofreading reports of varying lengths in PowerPoint, Word, and Excel. ROLES & RESPONSIBILITIES Copy-edit, proofread, and check data points across a range of report types before publishing content on a content management system. Work closely with various departments and stakeholders across the business, including Marketing, Sales, and Research Directors, to ensure content is produced and delivered on time and to a high standard. Work closely with the other Editors on house style issues to develop consistency across Ovum's content. SKILLS & EXPERIENCE: Copy-editing experience (ideally in a B2B or technology environment) Excellent organizational skills with a track record of ensuring deadlines and stakeholder expectations are met Excellent attention to detail Excellent written and communication skills Proficient in Microsoft Word, PowerPoint, and Excel Experience editing technology content highly desirable Experience working with a content management system highly desirable Educated to degree level or equivalent What we offer: In return you will receive full support so that you can quickly understand our ways of working and get to know our fabulous, collaborative team. We hire bright, intelligent people and offer a fun and flexible environment to work. To apply, please submit a copy of your CV with a short covering letter. You must have the right to work in the UK.
Taylor & Francis Group United Kingdom
14/11/2018
Full time
Are you looking for an opportunity to join a cutting edge marketing operations team? Do you want to work with the latest technology in marketing including Pardot and Marketing Cloud? Then our Email Marketing Specialist position is for you! The Email Marketing Specialist champions, provides support, and streamlines processes to promote best practice in email marketing automation through the use of Salesforce Marketing Technologies. This position works with the Head of Marketing Systems to ensure best practices are being followed in email campaign creation, data usage and automation settings. The Email Marketing Specialist coordinates campaigns, provides analysis, and testing in relation to email and automated marketing programs, aiming to drive the effectiveness of our marketing across our B2B channels. Key Accountabilities Work directly with journals and books marketing teams to align strategy and targets of campaigns and ensure delivery business goals. Work with marketing and senior stakeholders to understand their marketing automation requirements and turn these into campaigns. Oversee system administration tasks for Pardot and Marketing Cloud such as setting up new users, deactivating users and troubleshooting user issues. Lead training in Pardot for new marketers and super users. Create, optimise and run marketing automation programs in conjunction with marketers. Deliver campaigns to high standard, utilising best UI/UX to maximize customer experience/loyalty. Ensure campaigns and all digital material meet internal standards of control and delivery and data regulations. Help to drive continuous improvement to processes, systems and templates that team members, and the wider department use for email and automated marketing and segmentation management. Help to drive and support a programme of testing and analysis which aims inform and improve the email marketing techniques and approaches used across the department. Carry out trouble-shooting and provide support to marketing colleagues with their use of email and automated marketing technology. Keep up-to-date with industry best practice, trends and standards around email and automated marketing and ensure key information is shared appropriately. Knowledge and Qualifications Experience of working with Salesforce and Pardot. Previous experience of using Marketing Cloud is also desirable. Good HTML skills and ability to prepare and optimize images for use online An understanding of industry best practice B2B marketing experience Marketing Automation, customising, segmenting, and launching campaigns Passionate about email marketing and keen to learn Skills and Behaviours Required Excellent communication skills, both internally and externally, with both expert staff and non-expert colleagues Ability to effectively plan and prioritise, delivering on time. Used to working within a compliance framework A critical and creative thinker, who seeks opportunities to deliver improvements. Building Relationships Salesforce.com, Marketing Cloud, or Pardot Certification is a Plus This role is offered as maternity cover position. In return we offer: 25 days holiday per annum, a comprehensive benefits package and company pension scheme. Taylor & Francis Group an Informa Business Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100. Taylor & Francis Group produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realise their individual potential. To find out more about our business and the great career opportunities please go to our Careers Site: Informa is committed to equal employment opportunity for all employees and applicants for employment without regard to age, colour, creed, disability status, gender, national origin, race, religion, sexual orientation or veteran status, or any other legally protected status.
Taylor & Francis Group United Kingdom
13/11/2018
Full time
Informa Business Intelligence, part of the FTSE 100 Informa Group, is looking for a relationship driven Customer Success Manager. This role would be well suited, but not limited to, someone with pro-active and forward-thinking mindset who has a couple of years' experience either in Customer Success or Account Management. The Customer Success Manager will take clear ownership of driving and executing the success plan with our Agribusiness Corporate Accounts customers and delivering a targeted and differentiated service in line with the Service Level Agreements. They must also be able to form multiple internal and external relationships ensuring an efficient and effective delivery of a holistic view of client relationships and customer success activities with control metrics. The Customer Success Managers bring our customers a unique mix of technical and business intelligence to help accelerate adoption of the Agribusiness intelligence solutions. They will have an opportunity to drive quantifiable impact on our business by helping our customers achieving their desired outcome, and as a result, increasing Agribusiness intelligence renewal and upsell rates. JOB PURPOSE In this role you will be expected to: Strive to deliver a world class standard of customer service Understand our Corporate Customer objectives and help them to realise their goals through our product offering Be the voice of the customer and capture valuable feedback and insights to drive client satisfaction and enhance client experiences Play an active role in the delivery of client onboarding, training and renewals in the Corporate account space Meet, measure and track KPIs in Customer Success activities for the Corporate account space Continually improve your product and industry knowledge to ensure the best service can be offered to all clients Represent the value of customer success at face-to-face and telephone client meetings Work closely with Sales, Marketing and Product Development to ensure support Execute the Customer Success Plan for Corporate accounts Works collaboratively and effectively with vertical line of business, represents customer success and helps to drive sales and client satisfaction Lead by example in all forms of Client communication Drive content and service feedback initiatives through creating and executing a feedback plan to collect, track and distribute as relevant to the business actionable clients' feedback SKILLS & COMPETENCIES Customer focused Commercially minded Ability to articulate complex solutions in a simple and coherent manner Strong inter-personal and communication skills Outgoing, confident, engaging and a self-starter Coachable Presentation Skills Adaptable, quick learner, positive PREFFERED KNOWLEDGE & EXPERIENCE Demonstrable experience in B2B Client Relationship Management, with a proven track record Demonstrates the ability to build and utilise internal cross-functional relationships Product and industry knowledge Experience using online application sharing software e.g. Webex, Skype for Business Experience of operating Salesforce.com or using a CRM system Detailed knowledge of Microsoft Office applications A background in Customer Success
Taylor & Francis Group Islington, London N1 2BN, UK
13/11/2018
Full time
This is an exciting opportunity to join one of the most successful sales teams in the KNect 365 business, working on the industry leading Telco Core Networks event series, including flag ship events, Edge World Congress, and TDA World Series. Reporting to the Head of Sales, the BDM / BDE will be part of a team responsible for delivery of £6.2m+ of sponsorship and exhibitions revenue across 30 market leading international events. This is a unique opportunity to be part of the Sponsorship and Exhibition sales on one of KNECT 365's most established, and biggest growth portfolio's. The role will be centred on account managing a set of spending accounts, and a new business split across 2 of the highest performing revenue events in the series, (Telco Data Analytics Europe and the Edge Computing Congress). The role will also enable the successful candidate to manage the same account territory for the Asia and US markets as well as additional Telco Core Networks shows. As one of the longest serving telecoms portfolio's in the business, this is a high profile role with exposure to some of the largest key accounts in the business. Running in APAC, Europe and the US, the events bring together between attendees and vary in size from 10-70 exhibition stands. The events are forecast to expand rapidly across each region. We are looking for a highly motivated, experienced and very well organised BDE/ BDM to help this top performing team into the next phase of growth by contributing significant personal sales. A commercially minded individual, the successful candidate will have significant input into the future direction of the Series. KEY RESPONSIBILITIES To secure sponsorship and exhibition revenues in line with Portfolio needs and personal targets, building a strong forecasted pipeline of opportunities Generating new business, qualifying strategic selling opportunities and target market/clients Growing existing client relationships, identifying opportunities to cross/up-sell Developing a consultative sales approach, providing insightful advice and innovative solutions Producing quality proposals and contracts to aid the sales process Liaising effectively with internal Marketing/Ops/Production teams Building a thorough understanding of TMT market, clients and competitors Updating Salesforce, maximising system integrity and output Attending key KNect365 and competitor events SKILLS REQUIRED Previous experience 1 - 2 years SpEx / Media / b2b / Telesales / industry relevant sales experience Making high volume outbound calls, engaging with senior decision makers Working with complex briefs in a highly pressurised environment Generating leads, winning new business and developing client accounts Converting new business with high calibre and insightful proposals Personal Attributes & behaviours Motivated by a target and quota driven environment Excellent verbal, written and presentation skills, with the ability to influence and persuade both with internal teams and external stakeholders Demonstrates enthusiasm for continued learning and development around sales process and long term goals Recognises the need for, and displays commitment to, developing a well-rounded knowledge of the KNect365 product, client base, and competitor landscape
Taylor & Francis Group United Kingdom
13/11/2018
Full time
Are you a driven by sales? Do you have great customer service and looking to join a global team? Taylor & Francis Group, a leading global academic publishing company, are currently seeking a International Sales Support Coordinator to support the activities of the company's sales representatives. This position is a key role within the International Sales Team for eBooks & Online working across all subject areas within the Books division - Humanities, Social Science, Science, Technical and Medical. Key tasks will include: Daily communication with Reps, customer services, marketing, editorial, production and credit control Handling customer correspondence, quotations and orders Production of monthly sales analysis with distribution to Reps Provision of sales and dues reports to reps and agents Ensure that reps and agents are kept informed and supplied with necessary product and point of sale materials Assisting at book fairs and sales conferences Using internal systems to compile reports on product lists and advanced book information The successful applicant for this role will have experience with Microsoft Office programmes (Outlook, Word, Powerpoint and Excel). Ideally having working knowledge of Adobe InDesign would also be beneficial. You will need to be interested in and aware of international cultures and the ability to speak an additional European language would be advantageous but is not essential. Publishing industry knowledge would be desired by not essential. This role requires the successful applicant to have a flexible attitude, excellent time management skills and organisational skills. You must be able to communicate well both verbally and in writing across all levels of the business. The Company - Taylor & Francis Group an Informa Business Taylor & Francis Group partners with researchers, scholarly societies, universities and libraries worldwide to bring knowledge to life. As one of the world's leading publishers of scholarly journals, books, ebooks and reference works our content spans all areas of Humanities, Social Sciences, Behavioural Sciences, Science and Technology. From our network of offices in Oxfordshire, New York, Philadelphia, Boca Raton, Melbourne, Singapore, Beijing, Tokyo, Malaysia, Stockholm, New Delhi and Johannesburg, Taylor & Francis staff provide local expertise and support to our editors, societies and authors and tailored, efficient customer service to our library colleagues. This position is based at our office in Milton Park, Oxfordshire. In return we offer: 25 days holiday per annum, a comprehensive benefits package and company pension scheme. Taylor & Francis Group an Informa Business To find out more about our business and the great career opportunities in the UK please go to our Careers Site: Informa is committed to equal employment opportunity for all employees and applicants for employment without regard to age, color, creed, disability status, gender, national origin, race, religion, sexual orientation or veteran status, or any other legally protected status.
Taylor & Francis Group United Kingdom
13/11/2018
Full time
Taylor & Francis is s eeking an E ditorial A ssistant for the physics book program in our Boca Raton location. The editorial assistant (EA) will be expected to assist the acquisitions editor for the US-based physics book program, which encompasses textbooks, reference works, and professional monographs within the CRC Press and Garland Science imprints of Taylor & Francis. A successful candidate for this position will demonstrate an advanced ability to correspond in a professional manner with PhD-level authors using email and telephone communication. He/she will also be able to juggle multiple tasks and prioritize them appropriately. The position will require the candidate to transition between different computer applications with ease, enter data frequently and without errors into our master books database, and maintain a superior attention to detail. Amongst other responsibilities, the editorial assistant will manage the review of new project proposals and manuscripts, contract signing, author guidance for manuscript preparation, securing book endorsements, and post-publication reviews. Specific duties of this role include: Request author payments and complimentary copies Send book proposals out for review Enter book and author information into our database Prepare submitted manuscripts for transmittal to production Answer questions from production and marketing departments Send out requests for new endorsements and post-publication reviews Establish contact with authors and send periodic reminders for proposal/manuscript submission Use the internet to research competition and potential reviewers Assist the editor in planning for conference attendance and campus visits Qualifications of this role include: Organized and able to work within deadlines Highly professional and effective in communicating with others Understands their role and how to contribute within a team Self-motivated and detail-oriented Establishes productive work routines and habits Learns new systems and computer programs quickly Proficient with MS Word, Excel, and Adobe Acrobat Experienced in providing administrative support The Company - Taylor & Francis Group an Informa Business Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100. Taylor & Francis Group operates globally and produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realise their individual potential. To find out more about our business and the great career opportunities please go to our Careers Site: Taylor & Francis is committed to equal employment opportunity for all employees and applicants for employment without regard to age, color, creed, disability status, gender, national origin, race, religion, sexual orientation or veteran status, or any other legally protected status.
Taylor & Francis Group City of London, UK
13/11/2018
Full time
eBenchmarkers, part of the FTSE 100 Informa Group, is currently looking to hire an ambitious, driven and focussed individual to join us as a managing Senior Consultant. This is your opportunity to continue your career in Financial Services Consulting in a fantastic role that will offer you significant responsibility and the opportunity to utilise your research and analytical skills, whilst developing business strategies for some of the world's leading Financial Services companies. eBenchmarkers, is a management consultancy that works with the UK's leading Financial Services organisations, evaluating their performance and advising their senior management on strategy. We have exclusive access to uncensored information from the UK's largest banks and insurers, enabling us to act as business advisors in a way that no other consultancy can. This is an outstanding opportunity to build a career in consultancy and become an expert in an industry currently undergoing profound and high-profile change. As a managing Senior Consultant you will have responsibility for: a number of high profile clients, obtaining accurate and timely data and providing comprehensive analysis of results to deliver clear strategic insight. Forging sound working relationships with our clients, you will gain an unparalleled understanding of their businesses and the financial services industry, becoming an expert within your area. Support benchmark development, running analysis threads and audits together with suggesting new areas to analyse and data to collect Present all workshop sessions to your clients ensuring that the sessions are delivered to a high standard Support other team members in producing their analysis and workshop material Assisting in team development through coaching and mentoring other team members The successful applicant will possess: A minimum 2.1 degree or equivalent qualification Experience either working within the financial services industry, or in a consulting / research environment An ability to draw on highly detailed data to construct a clear, concise, logical message Strong communication skills and an aptitude for client-facing presentations Proven analytical and research skills coupled with the ability to work autonomously to strict deadlines Strong numerical ability and experience working with Excel Ambition, drive, stamina and enthusiasm This is the perfect opportunity for you if you are looking to use your analytical mindset and problem-solving skills in a managing capacity to progress within a meritocratic and challenging environment and are looking to continue your career within consulting. Please submit your CV and covering letter here. Please note: applications without a covering letter specific to this opportunity will not be considered.
Taylor & Francis Group United Kingdom
07/11/2018
Full time
Informa Business Intelligence, part of the FTSE 100 Informa Group, provides data, intelligence and insight to clients globally. Informa BI has 2500 staff in 60 locations across the globe with significant coverage in the USA and a large central London UK office. We have over 100 product lines spanning six key industry verticals: Pharma, Finance, Technology, Media & Telecoms, Transportation, Agribusiness and Industry & Infrastructure with dynamic and evolving plans to significantly grow the portfolio of products and customers. Our customers across the Maritime sector, from Governments to Industry all rely on the critical advantage our intelligence delivers, from on-the-ground reporters and live market-leading data to help mitigate and minimise risk during times of crisis and discover new business opportunities. Our globally connected analyst team delivers deep data, timely insights, case reporting and highly respected analysis of market developments as well as valuable forecasting and consulting capabilities. Our mission is to provide a valuable advantage across 6 key industries within the Maritime sector. From news and insight, vessel tracking and casualties; Lloyd's List & Lloyd's List Intelligence remains the most trusted intelligence source in global Maritime space, as it has been since 1734 This role is accountable for meeting and exceeding the monthly, quarterly and annual orders and sales targets of the Maritime & Law such that it achieves sustainable, profitable Growth . The Maritime & Law Vertical produces £43m in revenue from 3 strategic revenue streams. These are Subscriptions, Consulting, and One Time sales. The sales team comprises of 5 sales professionals based in London. Key Responsibilities: Establishing and executing BD sales strategy for the Maritime & Law The planning and implementation of the BD sales coverage model Exceeding monthly, quarterly and annual BD sales targets in line with the verticals goal and BI compensation architecture. The recruitment, professional development and retention of BD sales representatives The creation and execution of BD account plans The creation and execution of territory plans for business development The execution of best practice pipeline and opportunity management and disciplined usage of the company system of record for CRM (SalesForce.com) Timely and accurate forecasting of orders and sales on a monthly, quarterly and annual basis. Quarterly and annual performance appraisal and management of sales representatives Establishing and maintaining a positive morale and motivation across the sales team Key performance Indicators: Orders and sales meetings, exceeding the vertical goal Management of the department to the allocated headcount and budget Skills and Experience: Proven experience leading similar sized sales teams preferably in Business Information/Intelligence. Understanding the business policies to grow a subscription business Ideally knowledge of the Maritime & Law industry and its customers. Enthusiastic towards your work. No results can be achieved without showing the dedicated passion. Excel at report preparations, and data analysis work with a successful track record of budgeting and forecasting. An impressive personality to communicate effectively with clients and internal teams Able to cope up with working under deadlines Proven yourself growing teams, nurturing talent and maximizing effectiveness of team performance A degree in any discipline (Business related degree's preferable) Highly developed business acumen and ability to understand the wider issues of the Maritime & Law industry High standards of working to team KPIs and delivering an ethos of winning methods rather than just winning results Rated as one of the top 5 large companies to work for in the UK, we offer world class career development, competitive salaries, as well as an award-winning benefits package.