Capita Resourcing IT

Capita Resourcing IT North Cheshire Motorway, High Legh, Knutsford WA16 0SF, UK
21/09/2018
Full time
Become part of the future of the UK Energy Industry by joining our National Service Desk for Smart Metering! We're based in Preston Brook and we provide business to business support for more than 200 companies that are working with the Data Communications Company (DCC) in rolling out 53 million smart meters to 30 million UK homes and small businesses. It's an exciting time to become involved with great personal development prospects as the project gathers pace. We're looking for exceptional Service Desk Analysts to join us in a Customer Support and Service Desk capacity, providing advice, guidance and incident management to everyone involved in the Smart Metering Implementation Programme. You'll be involved in a project that has already rolled out the largest secure wireless network in Europe and by the end of 2020 will have individually connected almost every home on the UK mainland. We'll enable gas and electricity meter readings to be automated for everyone, we'll support switching energy providers in a vastly reduced time compared to now and we'll enable people using pre-payment meters to access a much wider range of tariffs than ever before. We'll also lay the groundwork to reduce total UK carbon emissions by 3% overall. We work an 8 hour, 3-shift pattern between 8am and 8pm, Monday to Friday and also work a weekend once every 4 weeks with weekdays off to compensate. We also have a night shift working from 8pm to 8am, four days on, four days off if you rather do that role and pays 17.5% more. We're not a call centre, so you should be prepared to be or become multi-skilled and want to work across all forms of media including the phone. The work environment is enjoyable, friendly and supportive and full training will be given if you are successful in your application. We look forward to hearing from you. What you will do: As the first point of contact for our customers, you will be handling incidents and requests via email, telephone and our Service Management toolset Your role is to ensure that all interactions with our customers are logged accurately within our toolset and that our processes are adhered to, in order to provide the best experience possible for our customers You will manage a workload of incidents and requests raised by both our customers and 3rd party Service Providers and will own these until resolution, ensuring that Service Level Agreements (SLA's) are met for our client Triage and problem solving, using appropriate support tools and knowledge articles, will be part of your day to day duties to ensure a swift resolution to incidents raised by our customers. Where resolution is not possible, assignment to 3rd party resolvers/escalation will be undertaken Communication is critical within this role and you will proactively manage customers' expectations by keeping them regularly updated on the progress of their outstanding incidents/requests Critical experience will include: Any previous experience of working in a customer focused environment, be that Service Desk, Call Centre, Contact Centre, Helpdesk or Retail and Leisure industries. A basic level of Microsoft Word and Excel experience Strong interpersonal and communication skills, with the ability to communicate effectively both verbally and in writing Ability to work under pressure and effectively as part of a team Attention to detail to ensure that our customers receive the best service possible If you would like to know more about the role please get in touch for a confidential chat - (see below) Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.
Capita Resourcing IT Preston Brook, UK
21/09/2018
Full time
Become part of the future of the UK Energy Industry by joining our National Service Desk for Smart Metering! We're based in Preston Brook and we provide business to business support for more than 200 companies that are working with the Data Communications Company (DCC) in rolling out 53 million smart meters to 30 million UK homes and small businesses. It's an exciting time to become involved with great personal development prospects as the project gathers pace. We're looking for exceptional Service Desk Analysts to join us in a Customer Support and Service Desk capacity, providing advice, guidance and incident management to everyone involved in the Smart Metering Implementation Programme. You'll be involved in a project that has already rolled out the largest secure wireless network in Europe and by the end of 2020 will have individually connected almost every home on the UK mainland. We'll enable gas and electricity meter readings to be automated for everyone, we'll support switching energy providers in a vastly reduced time compared to now and we'll enable people using pre-payment meters to access a much wider range of tariffs than ever before. We'll also lay the groundwork to reduce total UK carbon emissions by 3% overall. We work an 8 hour, 3-shift pattern between 8am and 8pm, Monday to Friday and also work a weekend once every 4 weeks with weekdays off to compensate. We also have a night shift working from 8pm to 8am, four days on, four days off if you rather do that role and pays 17.5% more. We're not a call centre, so you should be prepared to be or become multi-skilled and want to work across all forms of media including the phone. The work environment is enjoyable, friendly and supportive and full training will be given if you are successful in your application. We look forward to hearing from you. What you will do: As the first point of contact for our customers, you will be handling incidents and requests via email, telephone and our Service Management toolset Your role is to ensure that all interactions with our customers are logged accurately within our toolset and that our processes are adhered to, in order to provide the best experience possible for our customers You will manage a workload of incidents and requests raised by both our customers and 3rd party Service Providers and will own these until resolution, ensuring that Service Level Agreements (SLA's) are met for our client Triage and problem solving, using appropriate support tools and knowledge articles, will be part of your day to day duties to ensure a swift resolution to incidents raised by our customers. Where resolution is not possible, assignment to 3rd party resolvers/escalation will be undertaken Communication is critical within this role and you will proactively manage customers' expectations by keeping them regularly updated on the progress of their outstanding incidents/requests Critical experience will include: Any previous experience of working in a customer focused environment, be that Service Desk, Call Centre, Contact Centre, Helpdesk or Retail and Leisure industries. A basic level of Microsoft Word and Excel experience Strong interpersonal and communication skills, with the ability to communicate effectively both verbally and in writing Ability to work under pressure and effectively as part of a team Attention to detail to ensure that our customers receive the best service possible If you would like to know more about the role please get in touch for a confidential chat. Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.
Capita Resourcing IT North Cheshire Motorway, High Legh, Knutsford WA16 0SF, UK
21/09/2018
Full time
Become part of the future of the UK Energy Industry by joining our National Service Desk for Smart Metering! We're based in Preston Brook and we provide business to business support for more than 200 companies that are working with the Data Communications Company (DCC) in rolling out 53 million smart meters to 30 million UK homes and small businesses. It's an exciting time to become involved with great personal development prospects as the project gathers pace. We're looking for exceptional Service Desk Analysts to join us in a Customer Support and Service Desk capacity, providing advice, guidance and incident management to everyone involved in the Smart Metering Implementation Programme. You'll be involved in a project that has already rolled out the largest secure wireless network in Europe and by the end of 2020 will have individually connected almost every home on the UK mainland. We'll enable gas and electricity meter readings to be automated for everyone, we'll support switching energy providers in a vastly reduced time compared to now and we'll enable people using pre-payment meters to access a much wider range of tariffs than ever before. We'll also lay the groundwork to reduce total UK carbon emissions by 3% overall. We work an 8 hour, 3-shift pattern between 8am and 8pm, Monday to Friday and also work a weekend once every 4 weeks with weekdays off to compensate. We also have a night shift working from 8pm to 8am, four days on, four days off if you rather do that role and pays 17.5% more. We're not a call centre, so you should be prepared to be or become multi-skilled and want to work across all forms of media including the phone. The work environment is enjoyable, friendly and supportive and full training will be given if you are successful in your application. We look forward to hearing from you. What you will do: As the first point of contact for our customers, you will be handling incidents and requests via email, telephone and our Service Management toolset Your role is to ensure that all interactions with our customers are logged accurately within our toolset and that our processes are adhered to, in order to provide the best experience possible for our customers You will manage a workload of incidents and requests raised by both our customers and 3rd party Service Providers and will own these until resolution, ensuring that Service Level Agreements (SLA's) are met for our client Triage and problem solving, using appropriate support tools and knowledge articles, will be part of your day to day duties to ensure a swift resolution to incidents raised by our customers. Where resolution is not possible, assignment to 3rd party resolvers/escalation will be undertaken Communication is critical within this role and you will proactively manage customers' expectations by keeping them regularly updated on the progress of their outstanding incidents/requests Critical experience will include: Any previous experience of working in a customer focused environment, be that Service Desk, Call Centre, Contact Centre, Helpdesk or Retail and Leisure industries. A basic level of Microsoft Word and Excel experience Strong interpersonal and communication skills, with the ability to communicate effectively both verbally and in writing Ability to work under pressure and effectively as part of a team Attention to detail to ensure that our customers receive the best service possible If you would like to know more about the role please get in touch for a confidential chat - (see below) Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.
Capita Resourcing IT Swindon, UK
21/09/2018
Full time
Resource Planning Manager Capita are on the market looking for an experienced Resource Planning Manager based in either Swindon or Cheltenham. The role holder will lead a site based Operational Resource Planning Team and you will be responsible for delivery of front and Back Office planning providing actionable performance MI, insight and recommendations. You will ensure robust planning models are in place and will identify improvement opportunities and track benefit delivery to support the Operations area in achieving contractually agreed service levels and business plans. Knowledge of the following is essential: Good understanding of resource planning methodologies and service level dynamics for Front Office and Back Office Detailed knowledge of quantitative and qualitative contact centre and Back Office metrics and their application. Excellent working knowledge of Excel Knowledge of Access would be an advantage Previous experience in a managerial/senior analytical/resource planning role Good understanding of workforce management operating practices and industry developments Knowledge of mathematical queuing theory, such as Erlang Knowledge of resource planning technologies such as Verint Impact 360 or EG would be an advantage Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.
Capita Resourcing IT 197 High St, Edinburgh EH1 1PW, UK
20/09/2018
Full time
Capita Employee Benefits - Role Profile Role: Pensions Team Manager Reports to: Service Delivery Manager Primary purpose of the role: To lead and develop a team that delivers a pensions administration service enabling continual service improvement, whilst ensuring adherence to process and client/compliance standards. Key responsibilities Leading a team in the delivery of services in line with: Contracted performance targets Quality standards In accordance with legislation, policy conditions, business rules and procedures and within the legislative/regulatory framework (tPR/FCA for example TCF etc) Setting the standards on performance and quality to achieve a first class service. Managing the incoming and outgoing work through use of the active management system. Supporting the Resource Planning processes to ensure that the right people are in the right place at the right time in order to deliver the right service. Identifying barriers to delivery and either engineer ways around them or refer to the Service Delivery Manager with an appropriate recommendation. Identifying and reporting risks and breaches immediately to your line manager and/or the Operational Risk & Compliance Department. Acting as a positive role model for staff exhibiting the level of enthusiasm, commitment and professionalism expected. Providing support to senior management as required, input to Operational reporting and attending meetings with the client and relevant third parties where required. Key tasks By the end of each day, finalise the allocation of work for the team for the next working day. During each day, regularly review progress and take any corrective steps to ensure all targets are met. If you have planned absence (eg holidays, training etc) ensure your daily active management duties are delegated in advance either to a peer or to the Service Delivery Manager. Hold an overview of the team covering the overall level of skills, knowledge and ability and understand staff capabilities to aid their development by agreeing training needs, organise coaching and mentoring to assist staff achieve their full potential. Through interpersonal skills and techniques of feedback, recognition, reward, appreciation and performance management, develop a highly motivational staff environment and visibly demonstrate appreciation for activity, either individual or team, beyond that normally expected. Review the team's delivery against objectives and hold regular one to ones with direct reports, reviewing delivery against objectives and individual staff performance ensuring that all staff are adequately challenged and performance is measured consistently across the team. Hold regular performance review meetings with team members and deal with HR staff issues in a professional, timely fashion, in accordance with Capita guidelines. Ensure each team has an updated training schedule and that sufficient resource is provided to deliver training and wherever possible, link training and role expansion with observed performance using the latter as a reward mechanism. Facilitate and attend documented regular team meetings, encouraging proactive involvement from all participants and update staff and management on relevant issues. Manage complaints in accordance with group policy with a positive attitude, addressing the true root cause and supporting effective corrective action in order to prevent re-occurrence. Contribute towards ad hoc departmental projects and deliverables Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.
Capita Resourcing IT Manchester Central Library, St. Peter's Square, Manchester M2 5PD, UK
20/09/2018
Full time
I am currently working with one of my key clients on their current vacancy which is a Microsoft Licensing Specialist. The role has recently become live due to the company continuing their expansion after surpassing all performance expectations throughout the duration of the year. This is a fantastic opportunity for a candidate coming from a licensing background to continue their development within one of the country's leading Microsoft Gold Partners. You will also be eligible for industry leading training and a clear and defined progression plan from day one. The ideal candidate will; Have an excellent understanding of Microsoft Software Licensing Be experienced in B2B sales of Software Licenses Ideally have experience in selling into Public Sector organisations Be highly adept at developing and maintaining and developing long lasting relationships clients Comfortable working from home and travelling nationwide to attend face to face sales meetings with public sector clients Must have a UK Driving License and access to your own vehicle- You will be required to be in York one day a week Have exceptional communication & interpersonal skills If successful, you as a Microsoft Licensing Specialist can expect to receive a base salary of up to £40,000 + 10% car allowance as well as an extensive benefits package which includes options for; company pension scheme (automatically included), private health and dental care, life insurance, cycle to work scheme, childcare vouchers and significant discounts on a range of products, tickets & services. If you feel that you have the necessary level of experience and would like to be considered for the role, please send your CV to Adam Dolan at Capita IT Resourcing now by clicking the apply button below. *PLEASE NOTE: Interviews will take place immediately for suitable Microsoft Licensing Specialist's* Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.
Capita Resourcing IT 197 High St, Edinburgh EH1 1PW, UK
20/09/2018
Full time
Capita Employee Benefits - Role Profile Role: Pensions Team Manager Reports to: Service Delivery Manager Primary purpose of the role: To lead and develop a team that delivers a pensions administration service enabling continual service improvement, whilst ensuring adherence to process and client/compliance standards. Key responsibilities Leading a team in the delivery of services in line with: Contracted performance targets Quality standards In accordance with legislation, policy conditions, business rules and procedures and within the legislative/regulatory framework (tPR/FCA for example TCF etc) Setting the standards on performance and quality to achieve a first class service. Managing the incoming and outgoing work through use of the active management system. Supporting the Resource Planning processes to ensure that the right people are in the right place at the right time in order to deliver the right service. Identifying barriers to delivery and either engineer ways around them or refer to the Service Delivery Manager with an appropriate recommendation. Identifying and reporting risks and breaches immediately to your line manager and/or the Operational Risk & Compliance Department. Acting as a positive role model for staff exhibiting the level of enthusiasm, commitment and professionalism expected. Providing support to senior management as required, input to Operational reporting and attending meetings with the client and relevant third parties where required. Key tasks By the end of each day, finalise the allocation of work for the team for the next working day. During each day, regularly review progress and take any corrective steps to ensure all targets are met. If you have planned absence (eg holidays, training etc) ensure your daily active management duties are delegated in advance either to a peer or to the Service Delivery Manager. Hold an overview of the team covering the overall level of skills, knowledge and ability and understand staff capabilities to aid their development by agreeing training needs, organise coaching and mentoring to assist staff achieve their full potential. Through interpersonal skills and techniques of feedback, recognition, reward, appreciation and performance management, develop a highly motivational staff environment and visibly demonstrate appreciation for activity, either individual or team, beyond that normally expected. Review the team's delivery against objectives and hold regular one to ones with direct reports, reviewing delivery against objectives and individual staff performance ensuring that all staff are adequately challenged and performance is measured consistently across the team. Hold regular performance review meetings with team members and deal with HR staff issues in a professional, timely fashion, in accordance with Capita guidelines. Ensure each team has an updated training schedule and that sufficient resource is provided to deliver training and wherever possible, link training and role expansion with observed performance using the latter as a reward mechanism. Facilitate and attend documented regular team meetings, encouraging proactive involvement from all participants and update staff and management on relevant issues. Manage complaints in accordance with group policy with a positive attitude, addressing the true root cause and supporting effective corrective action in order to prevent re-occurrence. Contribute towards ad hoc departmental projects and deliverables Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.
Capita Resourcing IT Birmingham, UK
20/09/2018
Full time
I am currently working with one of my key clients on their current vacancy which is a Microsoft Licensing Specialist. The role has recently become live due to the company continuing their expansion after surpassing all performance expectations throughout the duration of the year. This is a fantastic opportunity for a candidate coming from a licensing background to continue their development within one of the country's leading Microsoft Gold Partners. You will also be eligible for industry leading training and a clear and defined progression plan from day one. The ideal candidate will; Have an excellent understanding of Microsoft Software Licensing Be experienced in B2B sales of Software Licenses Ideally have experience in selling into Public Sector organisations Be highly adept at developing and maintaining and developing long lasting relationships clients Comfortable working from home and travelling nationwide to attend face to face sales meetings with public sector clients Must have a UK Driving License and access to your own vehicle- You will be required to be in York one day a week Have exceptional communication & interpersonal skills If successful, you as a Microsoft Licensing Specialist can expect to receive a base salary of up to £40,000 + 10% car allowance as well as an extensive benefits package which includes options for; company pension scheme (automatically included), private health and dental care, life insurance, cycle to work scheme, childcare vouchers and significant discounts on a range of products, tickets & services. If you feel that you have the necessary level of experience and would like to be considered for the role, please send your CV to Adam Dolan at Capita IT Resourcing now by clicking the apply button below. *PLEASE NOTE: Interviews will take place immediately for suitable Microsoft Licensing Specialist's* Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.
Capita Resourcing IT Swindon, UK
20/09/2018
Contractor
HR Content/Policy Writer Swindon 2 -3 month contract £350 - £500 p/d INSIDE IR35 We are currently on the lookout for a HR Content/Policy Writer to join a client of mine based in Swindon. You will be identifying key policies required to support the business, producing a plan which sets out the key steps required and deadlines to ensure they are delivered within the timescale. You will also be engaging with relevant stakeholders to ensure policies are fit for purpose and provide appropriate guidance and framework for staff members. Key Skills:  Experience designing and developing HR policies and processes Demonstrable understanding of process mapping, policy governance Excellent Communication skills Ability to deal with high levels of complexity and a range of business needs Ability to present policies and processes simply, using clear plain language Ability to develop and take ownership of a clear plan with key milestones Ability to identify and manage risks and issues, using corporate approaches to risk assessment and mitigation. Desirable: In-depth understanding of HR process mapping Experience in policy governance Experience in using Microsoft Visio to develop processes. Experience in changes with a complex variety of impacts for employees, including policies, working patterns, wellbeing and underlying values Please apply to be considered. Capita IT Resourcing is acting as an Employment Business in relation to this vacancy.
Capita Resourcing IT South East, UK
18/09/2018
HR Advisor (CIPD, ER experience) Home Based 3MONTH Fixed Term Contract HR Advisor CIPD Qualified to work for a large service provider customer, due to growth within the business they are looking for an experienced HR Advisor that is CIPD Qualified and has ER Experience and Self-Serve HR Experience, the role is a home based role with travel to clients in the south east. Please Note: This role is a 3 month Fixed Term Contract As this role will involve travel to multiple clients in the South East, you must have a full valid UK driving licence. The nature of the role for the HR Advisor will be to provide high quality HR professional support and advice to clients to ascertain their business requirements and work with them to achieve it. The HR Advisor will provide the full range of professional HR services to including support with employee relations casework, change management, learning and development, and recruitment. The HR Advisor will provide advice and support to clients on complex employee relations casework and projects ensuring that cases/projects progress in accordance with client procedures, legislation and current best practice. Utilise the risk model to assess the level of support required by a client for each employee relations case and contribute to an effective strategy for case management. The HR Advisor will utilise the risk model to assess the level of support required by a client for each employee relations case and contribute to an effective strategy for case management. The ideal HR Advisor will be CIPD Qualified and have experience of working as a HR Advisor previously coupled with ER Experience and Self-Serve HR Experience. The ideal HR Advisor will have a full valid UK driving license and will be happy to travel as needed for this role to customers in the South East. Capita IT Resourcing is acting as an Employment Business in relation to this vacancy.
Capita Resourcing IT Buckinghamshire, UK
17/09/2018
Full time
Your new company A highly reputable organisation based in Buckinghamshire is seeking a marketing enthusiast to join their in-house marketing team. Working in a company with who provide customer/employee solutions to some of the UKs largest blue chip organisations, you will be involved in providing data cleansing and the day-to-day analysis of their key performance indicators. Your new role The Campaign Marketing Executive will support the Business by being responsible for the deployment of client campaigns as well as Setting up and deploying cross-channel campaigns via SMS, MMS and email. Throughout this broad role, you will provide customers with reports and insight for the bespoke campaigns you have executed. What you'll need to succeed To be successful in this marketing executive role you will need experience in a similar role and have experience of using HTML. Having had exposure to Dreamweaver and campaign deployment tools you will be ready to hit the ground running. What you'll get in return You will be working within an ever-evolving role with will spring board your marketing career. A generous starting salary matched with competitive company benefits is just the start. This is an innovative company who is open to new ideas, expansion, a real opportunity for someone looking to make an impact on the business and your career. Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.
Capita Resourcing IT South East, UK
17/09/2018
HR Advisor (CIPD, ER experience) - Home Based - 3MONTH Fixed Term Contract HR Advisor CIPD Qualified to work for a large service provider customer, due to growth within the business they are looking for an experienced HR Advisor that is CIPD Qualified and has ER Experience and Self-Serve HR Experience, the role is a home based role with travel to clients in the south east. Please Note: This role is a 3 month Fixed Term Contract As this role will involve travel to multiple clients in the South East, you must have a full valid UK driving licence. The nature of the role for the HR Advisor will be to provide high quality HR professional support and advice to clients to ascertain their business requirements and work with them to achieve it. The HR Advisor will provide the full range of professional HR services to including support with employee relations casework, change management, learning and development, and recruitment. The HR Advisor will provide advice and support to clients on complex employee relations casework and projects ensuring that cases/projects progress in accordance with client procedures, legislation and current best practice. Utilise the risk model to assess the level of support required by a client for each employee relations case and contribute to an effective strategy for case management. The HR Advisor will utilise the risk model to assess the level of support required by a client for each employee relations case and contribute to an effective strategy for case management. The ideal HR Advisor will be CIPD Qualified and have experience of working as a HR Advisor previously coupled with ER Experience and Self-Serve HR Experience. The ideal HR Advisor will have a full valid UK driving license and will be happy to travel as needed for this role to customers in the South East. Capita IT Resourcing is acting as an Employment Business in relation to this vacancy.
Capita Resourcing IT Shepton Mallet, UK
17/09/2018
HR Advisor (CIPD, ER experience) - Home Based - 3MONTH Fixed Term Contract HR Advisor CIPD Qualified to work for a large service provider customer, due to growth within the business they are looking for an experienced HR Advisor that is CIPD Qualified and has ER Experience and Self-Serve HR Experience, the role is a home based role with travel to clients in the south east. Please Note: This role is a 3 month Fixed Term Contract As this role will involve travel to multiple clients in the South East, you must have a full valid UK driving licence. The nature of the role for the HR Advisor will be to provide high quality HR professional support and advice to clients to ascertain their business requirements and work with them to achieve it. The HR Advisor will provide the full range of professional HR services to including support with employee relations casework, change management, learning and development, and recruitment. The HR Advisor will provide advice and support to clients on complex employee relations casework and projects ensuring that cases/projects progress in accordance with client procedures, legislation and current best practice. Utilise the risk model to assess the level of support required by a client for each employee relations case and contribute to an effective strategy for case management. The HR Advisor will utilise the risk model to assess the level of support required by a client for each employee relations case and contribute to an effective strategy for case management. The ideal HR Advisor will be CIPD Qualified and have experience of working as a HR Advisor previously coupled with ER Experience and Self-Serve HR Experience. The ideal HR Advisor will have a full valid UK driving license and will be happy to travel as needed for this role to customers in the South East. Capita IT Resourcing is acting as an Employment Business in relation to this vacancy.
Capita Resourcing IT London, UK
17/09/2018
Full time
Your new company A highly reputable organisation based in London are seeking a Business Development Director to personally increase their customer portfolio. Working in a SaaS company with who provide customer/ employee solutions to some of the UK's largest blue chip organisations, you will be involved in selling their bespoke cloud based products. The role You will be at the forefront of new business selling the companies in-house cloud based products. In this role you will be able to leverage current relationships, rekindle old ones and of course show them what you're made of by cold-calling, leveraging your previous client base along with arranging meetings to takle potential clients as a team. What you need You'll need to hungry and passionate about what you do. You will need to have a proven track record in business development along with experience in a SaaS organisation selling cloud based products. What you get This would be a great opportunity for you to take your next step in your career and join a company that have seen huge growth in the last 2 years. You'll be able to learn from the experienced team around you, working with a friendly and sociable team in a relaxed and professional work environment. Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.
Capita Resourcing IT Ruddington, Nottingham, UK
15/09/2018
Full time
I am working with a FTSE 250 organisation who are urgently seeking 10 customer service advisors on a permanent basis. In this role, you will be dealing with the internal customer service teams within energy suppliers, troubleshooting and diagnosing any issues the customers have. This will be a phone based role, and there will be a shift pattern as follows: Mon-Fri - 3 shifts - 8-4, 10-6, 12-8 1 weekend in 4 - 8-4 and 10-6 The shifts are non-negotiable and will involve rotation on a weekly basis. Interviews are being held immediately - first stage phone followed by onsite. If you match the requirements and are keen to hear more do get in touch. Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.