Nexere Consulting Limited Jersey, JE4 0UJ
2nd Line Support Analyst - Active Directory - Exchange - SCCM - Jersey. My client are looking for a 2nd Line Support Analyst to join their team. This is a fantastic opportunity for someone that is looking to progress and get involved in project work. This is an opportunity for someone to get involved in project work, and be an integral part of the support team. Skills Required: Strong knowledge of Microsoft Windows 7/10 Strong knowledge of Microsoft Office 2010/2016 including O365 Good knowledge of Microsoft Windows server 2008/2012/2016 Active Directory Knowledge of Exchange 2010/O365 Knowledge of Apple iOS (iPad & iPhone) Knowledge and understanding of TCP/IP/DNS/DHCP/Active Directory Experience of working with VMWare Workstation for troubleshooting/diagnosing Responsibilities: Diagnosing and resolving technical issues on your own and as part of a team Assist with troubleshooting and resolving infrastructure issues Handling escalated calls from IT Service Desk members Provide support to users via telephone, email and remote control Confident, clear and professional telephone manner Log calls via the Service Desk system using incident, problem and change methodology Keeping documentation up-to-date Liaising with 3rd parties and suppliers Administration support via Active Directory Following processes and procedures Carrying out daily check on firms infrastructure systems You will require fantastic communication skills, show the willingness to want to learn and develop and show a personality to work in a team.