Synergize Consulting Ltd

Synergize Consulting Ltd Peterlee, UK
Synergize Consulting are currently seeking a Customer Service Agent to work in the Peterlee area, initially on a 6-12 month contract. The role of a Customer Service agent is to work within the Customer Service Department, dealing with inbound customer calls and correspondence. The purpose of the role is to provide effective resolution to customer queries about their active loans in an effective, efficient and courteous manner. Our clients people are professional, knowledgeable and versatile which are the keys to their success. Teamwork and continuous development will provide every opportunity for professional and personal advancement. ATTRIBUTES: Provide excellent customer service to our clients Bank Loans customers in a courteous, effective and timely manner to ensure all enquires are resolved at first point of contact Apply knowledge as trained to meet customer needs Take responsibility for handling customers confidential information Develop a working knowledge of the Customer Service systems Achieve Key Performance Indicator targets to meet business goals and objectives Contribute ideas/suggestions for continuous improvement in systems and procedures within the centre Be a team player and considerate of others SKILLS/EXPERIENCE REQUIRED FOR EXCELLENCE Customer focused Positive and helpful attitude Excellent communication skills Ability to work under pressure Self-motivated Team player Accuracy when inputting data Ability to work on own initiative Knowledge of Microsoft packages or other related packages Synergize are an equal opportunities organisation.