Barclays 133 Oldham St, Manchester M4 1LN, UK
Job Title: Strategy Collections Manager Location: Manchester Role holders will be responsible for carrying out detailed levels of analytics to support the development, optimisation and subsequent performance monitoring of the Collection and Recoveries Credit Risk Strategies. Role holders will be expected to take a proactive approach to analytics and be able to work autonomously. This role will also require providing appropriate 2nd Line of Defense Risk oversight and governance of Collection Operations What will you be doing? Controls & Governance c. 10% Support the embedment of a governance framework between Risk and Operations, attending and contributing to relevant committees that facilitates Risk fulfilling their role as an independent second line of defense, as required by the Heads of Secured/Unsecured, Risk Strategy Management & Development c50% Through analytics, support the program of continuous improvement across all key elements of collections, from Pre arrears, through forbearance, core collections and recoveries strategies and debt placement, as appropriate. Support the full review of pre delinquency strategy, engaging across BUK where appropriate. Undertake analysis and propose appropriate risk segmentation based on customer mix.Support review of end to end (Collections & Recoveries) minimum risk strategy requirements, including the framework for the treatment of the customer (e.g. self-cure period, when contact should start, thresholds for number of attempts etc) Review Process & Performance Management c. 30% . Support the team to ensure appropriate MI in place to allow for effective monitoring of portfolio performance & early identification of areas outside appetite, with clearly defined routes for escalation. Engage with Operations to ensure operational MI is sufficiently comprehensive to allow second line review and challeng Strategic Agenda c.10% . As an SME, engage proactively to assist analytically in any strategic programs of change/optimization/Regulatory improvements, including activities from the Risk Strategic Agenda and Operations Transactional Cycle 12 work stream What we're looking for: Strong working knowledge of SAS/SQL and Excel Strong communication skills (written and oral) and the ability to articulate complex issues at an intuitive level to a non-risk audience Ability to think creatively - to challenge the norm and drive through solutions in the face of adversity and challenge Skills that will help you in the role: Good understanding and experience of working in a Retail Credit Risk environment. Awareness of Regulatory landscape and requirements governing Risk and more specifically BFA. Commercial awareness