Resource Solutions - Xerox 41, Barkston House, Croydon St, Leeds LS11 9RT, UK
Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand what's at the heart of work - and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe - in more than 160 countries - our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace. Service Delivery Support Executive The Service Delivery Support Exec will act as central point of contact for all client, supplier and colleague queries relating to the Workflow platform. The individual will need to deliver an outstanding customer experience for all service users by establishing strong relationships across all areas. The aim is to become a trusted advisor, providing training and support across all aspects of the system, resolving issues in a positive and pro-active manner. The individual will need to develop a comprehensive understanding of the clients' business and will have the opportunity to help implement strategies to improve the Xerox offering. As a Service Delivery Support Executive your main responsibilities will be: - To support the management of the Marketing Resource Management Workflow platform answering queries from clients, suppliers and Xerox colleagues. Maintain and deliver the management of the store communications bulletin activity for retail stores. Librarian duties within the Digital Asset Manager module including filing assets, folder management and search functionality for the client To maintain the store database ensuring that the platform is updated in line with client requests and brand compliance. This activity supports Marketing Point of Sale materials can be ordered correctly and delivered to store in line with SLA timelines. To provide additional support to the internal Service Delivery Support Account Manager To ensure that Xerox delivers a service in line with our client business objectives To manage clients proactively and professionally, aiming to exceed their expectations wherever possible. Identify areas for continuous improvement that can be deployed across the workflow enabling the user experience to be best practice As a Service Delivery Support Executive you should possess the following skills: Strong Microsoft office skills are essential. An advanced knowledge of Excel would be advantageous. Excellent communication skills. An organised individual with excellent attention to detail Excellent client facing and customer service skills, experience within a customer facing role and with the ability to engage at all levels would be beneficial Ability to manage multiple tasks in a fast moving environment Previous experience of Customer Relationship or Marketing Resource Management Platforms would be an advantage but is not essential. Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail Be sure to include your name, the job you are interested in, and the accommodation you are seeking.