Intouch Games Ltd

Intouch Games Ltd Halesowen, UK
23/03/2019
Keywords: Contact Centre, Customer Service, Call Centre, CSA, Chat, Night Shift, Birmingham, Halesowen, Stourbridge, Dudley. Customer Service Advisor (CSA) with excellent customer service, verbal communication and customer support skills is highly sought by a multiple award winning games studio based in Birmingham who are the UK's largest privately owned mobile e-gaming studio! We currently have just over 260+ employees here at our Birmingham HQ and we offer some of the UK's best career progression plans with the opportunity to progress your career across multiple departments here at Intouch Games Ltd! In this position, you will work as part of a close knit, collaborative contact centre team who are at the heart of our business and manage our customer's queries via various channels including inbound, live support and email. You will have the opportunity to work within a fun environment whilst answering customer questions and maintaining an appropriate tone within the chat room for all players to enjoy, ensuring conversation flows in a lively atmosphere and ensuring all customers feel at home and welcome. In addition to this, you will promote the company's services to both existing and new customers, keep the chat room a fun and engaging area and being mindful of any forms of inappropriate language and/or behavior or content. You'll be tasked with giving accurate, concise information in a professional and personable manner whilst maintaining up to date knowledge of our range of online and mobile based games! Key skills we're looking for… Excellent customer service skills. Excellent verbal and written communication. Positive, can-do attitude and approach. Have a professional and personable demeanor. Bonus points for… Previous Contact Centre experience Knowledge of Bingo, Casino or Slot based games. Therefore, if you are an excellent communicator with a real interest in people and you'd like to join a multiple award winning eGaming studio who have been accredited as one of the 'Top 1000 Companies to Inspire Britain', been recognised by the BBC as a top technology employer and have a 1 star accreditation as a 'Top Company to Work For' then send in your CV today for review!
Intouch Games Ltd Dudley Rd, Birmingham B18 7QH, UK
21/03/2019
Graduate/Entry Level/Junior Recruitment Resourcing Executive is highly sought by a multiple award winning games studio based in Birmingham who are the UK's largest privately owned mobile e-gaming studio! We currently have just over 260+ employees here at our Birmingham HQ and we offer some of the UK's best career progression plans and earning potential with bi-annual salary reviews! In this position, you will work within a highly collaborative in-house recruitment team who manage the entire recruitment process from initial candidate sourcing to greeting people on their first day for a short induction to ensure we not only recruit the best talent but make people feel welcomed into our highly exciting privately owned games studio! This opportunity is ideal for a recent graduate in a people focused discipline such as Psychology, Human Resources, Marketing etc who is looking for a highly rewarding career with the opportunity to have a direct positive impact on people's lives, work in a diverse and highly rewarding studio environment, and of course, work in a meritocratic environment. We are also interested in people who perhaps have recently moved into the Recruitment sector but felt they didn't quite find the right type of environment to allow them to flourish and achieve their personal and professional goals. Recruitment is one of the most highly lucrative and rewarding careers in the world but only if you have the opportunity to work under the right guidance, in the right environment and with the right people. If you think this is something that is closely aligned with your own career ambitions then please do get in touch. Key skills we're looking for… Recent University graduate (any discipline considered). Excellent communication skills with a real aptitude and desire to learn. A real enthusiasm for people and how our actions (both verbal and non-verbal) can guide them. Bonus points for… Commercial experience within a customer focused environment. Previous Recruitment/Resourcing experience. Therefore, if you would like to join a multiple award winning eGaming studio who have been accredited as one of the 'Top 1000 Companies to Inspire Britain', been recognised by the BBC as a top technology employer and have a 1 star accreditation as a 'Top Company to Work For' then send in your CV today for review!
Intouch Games Ltd Halesowen, UK
20/03/2019
Chinese Mandarin speaking Business Relationship Executive with Relationship Management, Data Driven Analytics, Account Management and Business Development expertise is required by a multiple award winning, market-leading games studio based in Birmingham who are the UK's largest privately owned mobile e-gaming company! We currently have just over 260+ employees here at our Birmingham HQ with 5 online brands (mFortune, Pocketwin, Mr Spin, Dr Slot, Cashmo) with a wide range of digital products across mobile, web and tablet platforms that are completely designed, developed and managed in-house. In this position, you will work across multiple departments, managing and maintaining a wide variety of key relationships with external partners to help understand, analyse, optimise and monetise accounts with particular focus on performance related routine reports and ROI. You will be tasked with understanding and analysing all aspects of our customer related data, including reviewing reports on a daily, weekly, and monthly basis - looking for any issues and optimisation opportunities as we continue to grow as a business both in the UK and International markets. You will manage a small team and act as a commercial representative for the business whereby you will have an excellent understanding of monetising digital products and improve the brand presence in the fast and diverse world of online gaming! With a numerical and analytical mindset, you will monitor the performance of external partners, analyse and drive insight via multiple data sources whilst running concurrent A/B testing projects to ensure our commercial operations are fully optimised and represent the best possible ROI related to our exciting range of mobile and web based products! Key skills we're looking for… Excellent Relationship Management/Business Development/Account Management expertise. Fluent Chinese Mandarin speaker. Experience in digital/online/ecommerce sectors. Solid numerical and data analytics skills. Bonus points for… Experience in eGaming/Gaming/Casino sector. Therefore, if you are a highly skilled and experienced Business Relationship Executive with expertise in Data Driven Analytics, Account Management and monetising digital products and you would like to join a multiple award winning eGaming studio who have been accredited as one of the 'Top 1000 Companies to Inspire Britain', been recognised by the BBC as a top technology employer and have a 1 star accreditation as a 'Top Company to Work For' then send in your CV today for review!
Intouch Games Ltd Halesowen, UK
19/03/2019
Full time
Job title: Chinese Mandarin speaking Business Relationship Executive - eGaming. Location: Birmingham, Halesowen (+ in-house relocation assistance available). Salary: 25,000 - 35,000 (neg) + Visa sponsorship + benefits (inc private pension, free onsite gym, free daily breakfast/lunch..... click apply for full job details