Bupa

Bupa London, UK
21/11/2018
Full time
Head of Risk & Assurance £70-75k + bonusPermanentA Bit About UsBupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our state of the art hospitals across all four corners of the globe, every part of our operations are dedicated to our purpose of helping people live longer, healthier, happier lives. We pride ourselves on working with brilliant people who put our customers at the heart of everything they do.About the area you'll be working in We have a network of Health Clinics across the UK that provide a range of private Health services such as physiotherapy, health assessments and GP appointments. Our services and treatments are available to everyone - not just those with health insurance.What you'll be doingYou will be a key component of UK 2nd line of defence within Bupa's 3 lines of defence model for risk management and oversight. In addition to this, you will support the delivery of our Bupa UK strategy by helping to minimise the uncertainty in achieving business objectives caused by risks and incidents. You would also provide leadership, guidance and support to the provision business lines and central functions in areas of risk and assurance.What's a typical dayYou will keep up to date with regulatory change ensuring clear processes for identifying, communicating and working with the business to implement new requirements. You will need to ensure senior management understand what their accountabilities mean and what is expected of them in the order to ensure the business areas operate within regulatory requirements. You would also work proactively with the relevant business areas to facilitate the identification and mitigation of risks within the businesses and escalate issues as appropriate to the Director of Governance and Provision Risk. Also, you will need to ensure the provision of high quality advice and guidance to all levels of the business for which you hold the responsible relationship, on regulatory requirements and expectations so that they comply with both the spirit and letter of regulation. In addition to these, you will need to liase with relevant 1st line assurance to enable them to prioritise and focus activity on high risk areas and facilitate effective relations between each function.Who we're looking for?You'll have a strong risk management background and a clear understanding of the healthcare environment and CQC standards. Demonstrable experience in risk and assurance audits Professional qualification or relevant degree with extensive proven post-qualification experience in risk or compliance related roles Healthcare market knowledge Experience of working in large, regulated businesses Functional knowledge of risk, control and regulation across 1st, 2nd and 3rd lines of defence Practical experience in developing, implementing and monitoring risk appetite statements and supporting key risk indicators Strong ability to proactively assess and analyse relevant risks and oversee effective risk mitigation plans Proven track record in apply good judgement based on business information and assessment frameworks in order to determine the degree of business and regulatory risk posed by actions and issues within the business Benefits Bupa Health insurance 25 days holiday each year (pro rata for part time employees), increasing to 27 days after 5 years service You're paid for all Bank holidays Contributory pension scheme Annual bonus scheme Discounts on Bupa products Free annual health assessment Free annual flu vaccine and eye test What's it like to work here?We want people to 'love working here', so much so that's it's at the top of our agenda and something you'll hear a lot about here at Bupa. We offer our people a great range of benefits, many of which are flexible and can be tailored to suit what's most important to you. We're a healthcare company so there's a huge focus on our people's health and wellbeing, supported by a healthy work-life balance and workplaces which are friendly, appealing spaces to support you to be at your best. Bupa strives to make sure that every applicant is assessed solely on the basis of personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Bupa Refectory Rd, Falmer, Brighton BN1 9QU, UK
21/11/2018
Full time
The Credit Controller is part of the Credit Control Team, with accountability for the management of a portfolio of all customer type debt and with responsibility for ensuring that customer payments are processed accurately and efficiently in line with or exceeding agreed targets. Reporting to the Credit Control Manager role the Credit Controller is a member of the BG Finance Operations Team. Main Responsibilities Preparation of the daily bank receipts for application to the operating system Handling the initiation of the automated and part automated payment files to our operating system Administration of the partly automated credit control notification file to ensure our customers are advised of any outstanding balance Administration of the file despatch between Bupa Global and our support partners Administration of the internal processes regarding the management of customers pending lapse, where payment is received but not applied to a policy, where a chargeback has occurred etc Handling the inbound enquiries from our support partners to resolution Handling the inbound enquiries from our internal customers Supporting the reconciliation of bank account statements and credit card statements Ensuring adherence to regulatory standards, such as Anti-Money laundering compliance and sanction compliance. Progressing towards the following account abilities: To account manage a personal portfolio of debt and credit control related tasks through inbound and outbound telephone contact. Responsible for the decision making of these cases within agreed parameters without the requirement for upward referral. Take ownership of the enquiries and liaise between departments/suppliers/intermediaries to provide a 'seamless service' to customers. Take accountability for the daily administrative tasks required in line with set service standards and process parameters. Ensure that receipts from customers are being processed on a daily basis in line with agreed processes and service targets. Ensure the timely reconciliation of accounting and statements as required and investigation of unreconciled items are resolved within agreed SLAs. To support training requirements to other team members so adequate cover is in place for sickness and holidays. Identify opportunities, whether system based, process based or performance based to reduce debtor volumes, improve efficiency and improve customer experience. Ensure that any identified control weaknesses are escalated to the Debt Team Leader, particularly around segregation of duties, money laundering and financial crime concerns and access controls within the payments process. Where required support other parts of Finance, e.g. assisting with the clearance of bank reconciling items. The Ideal Candidate Appropriate level of experience in credit control function or similar account management specialist role, ideally within the insurance industry. A track record of achieving and exceeding targeted business results/KPIs, including achievement and evidence of high volume transactional work. Highly numerate with ability to process financial data quickly, and strong attention to detail. Experience of dealing directly with customers and communicating to them in a clear, concise and professional manner. Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes. Track record of working effectively within a team environment. Track record of achieving and exceeding targeted objectives. The post Credit Controller, Bupa appeared first on bright.jobs .
Bupa Royal Borough of Kensington and Chelsea, London, UK
21/11/2018
Full time
AICU Staff Nurse Bupa Cromwell Hospital LondonPermanent, Full time 37.5 hours, shift patterns:Spilt between long days and nights. 8am-8.30pm A bit about us Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our state of the art hospitals across all four corners of the globe, every part of our operations are dedicated to our purpose of helping people live longer, healthier, happier lives. We pride ourselves on working with brilliant people who put our customers at the heart of everything they do. Bupa Cromwell Hospital We're an internationally recognised hospital located in the heart of Kensington, London. At the Cromwell Hospital we're committed to providing the highest quality healthcare for our patients. We're one of the preferred health care providers for leading consultants and for both international and local patients alike. We are continuously investing in standards and the technology to keep us at the forefront of clinical advancement. You'll work as part of a close knit team providing excellent patient focussed care within the AICU Team. You'll be a caring and compassionate nurse, delivering a high standard of care to our patients. We value all of our people and will provide you support and a great place to work. What you'll be doing *To assess, plan, deliver and evaluate high standards of nursing care for AICU patients. *Work within a team, supervising and directing more junior staff and deputising for Senior Staff Nurse as required. *Act as a clinical role model for all members of staff, driving high standards of care at all times. *To follow all hospital policies and procedures with due care and attention Who we're looking for? NMC Registered Nurse Experience working within AICU Cannulation skills are essential Team player Excellent communication and organisational skills What's it like to work here? We want people to 'love working here', so much so that's it's at the top of our agenda and something you'll hear a lot about here at Bupa. We offer our people a great range of benefits, many of which are flexible and can be tailored to suit what's most important to you. We're a healthcare company so there's a huge focus on our people's health and wellbeing, supported by a healthy work-life balance and workplaces which are friendly, appealing spaces to support you to be at your best. Benefits Strong national clinical network and clinical engagement Within our Oncology department, all Clinical staff trained in the Gold standard framework - website for our clinicians that supports learning, promotes CPD and creates an online clinical community Bupa Lecture Series: clinical lectures with external speakers held at academic institutions Florence Nightingale Foundation scholarships Bupa Global Nurse scholarship, inc £10,000 to spend on your own CPD Bupa Health insurance 25 days holiday each year (pro rata for part time employees), increasing to 27 days after 5 years service You're paid for all Bank holidays Free annual flu vaccine and eye test plus contribution to cost of glasses Paid career breaks We're an inclusive organisation that celebrates diversity and welcomes everyone - all talents and backgrounds. Bupa strives to make sure that every applicant is assessed solely on the basis of personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. For more information about this position, please contact Penny on If you'd like to learn more, please visit
Bupa London, UK
21/11/2018
Full time
Dental Nurse London £24000 Permanent Full Time A bit about us Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our state of the art hospitals across all four corners of the globe, every part of our operations are dedicated to our purpose of helping people live longer, healthier, happier lives. We pride ourselves on working with brilliant people who put our customers at the heart of everything they do. About the area you'll be working in This is an exciting opportunity to join our Bupa Dental practice based in London. If you want to work for a large company that supports and appreciates its people, Bupa may be for you! We have a happy, fun and productive working environment and you would join a team of highly motivated colleagues. We have a strong focus on training and development and can provide excellent career opportunities. If you're an experienced Dental Nurse with a strong focus on patient care and the ability to reassure patients and put them at ease, we're keen to hear from you. What you'll be doing This is an exciting opportunity to join our Bupa Dental practice based in London. If you want to work for a large company that supports and appreciates its people, Bupa may be for you! We have a happy, fun and productive working environment and you would join a team of highly motivated colleagues. We have a strong focus on training and development and can provide excellent career opportunities. If you're an experienced Dental Nurse with a strong focus on patient care and the ability to reassure patients and put them at ease, we're keen to hear from you. What's a typical day? You will be welcoming patients and providing direct support with their treatment. You would take responsibility for the decontamination of instruments, maintaining dental operating equipment and ensuring that all relevant materials and supplies are in place. In addition to this you would cover reception, face to face and over the phone. Looking after patient records such as including making notes when the Dentist is examining a patient would also form part of the role. You would be working closely with the Dentist, responding quickly to requests and generally keeping the surgery ready for use. Who we're looking for? GDC registered Dental Nurses Experience of working in a private dental practice desirable Customer focus and enthusiasm Ability to care for patients who may be anxious Flexibility to undertake all tasks required to provide an excellent service Good computer skills and knowledge of EXACT (soe) is desirable We have lots of fantastic benefits to offer: CPD support: In house training courses, CPD evenings, support with external courses Career opportunities to move into other roles or other parts of Bupa GDC fees paid after 12 months service 25 days holiday each year (pro rata for part time employees), increasing to 27 days after 5 years service You're paid for all Bank holidays Contributory pension scheme Annual bonus scheme Annual pay review Free uniform Bupa Health insurance paid for yourself by Bupa (you just pay the tax) Discounts on Bupa Dental insurance, Health assessments and gym membership Free annual health assessment Free annual flu vaccine and eye test Access to health minds service and 24/7 anytime Healthline Bupa rewards to High street Retailer discounts Bupa Boost app What's it like to work here? As you'll already know, we want people to 'love working here', so much so that's it's at the top of our agenda and something you'll hear a lot about here at Bupa. We offer our people a great range of benefits, many of which are flexible and can be tailored to suit what's most important to you. We're a healthcare company so there's a huge focus on our people's health and wellbeing, supported by a healthy work-life balance and workplaces which are friendly, appealing spaces to support you to be at your best. We're an inclusive organisation that celebrates diversity and welcomes everyone - all talents and backgrounds. Bupa strives to make sure that every applicant is assessed solely on the basis of personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. If you'd like to learn more, please visit
Bupa Royal Borough of Kensington and Chelsea, London, UK
20/11/2018
Full time
Staff Nurse- EndoscopyBupa Cromwell Hospital LondonPermanent, Full time 37.5 hours, shift patterns A bit about us Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our state of the art hospitals across all four corners of the globe, every part of our operations are dedicated to our purpose of helping people live longer, healthier, happier lives. We pride ourselves on working with brilliant people who put our customers at the heart of everything they do. Bupa Cromwell Hospital We're an internationally recognised hospital located in the heart of Kensington, London. At the Cromwell Hospital we're committed to providing the highest quality healthcare for our patients. We're one of the preferred health care providers for leading consultants and for both international and local patients alike. We are continuously investing in standards and the technology to keep us at the forefront of clinical advancement. You'll work as part of a close knit team providing excellent patient focussed care. You'll be a caring and compassionate nurse, delivering a high standard of care to our patients. What you'll be doing Delivery and management of direct nursing care Plan and organise own workload in order to meet patient need. Understand the principles of delivering prescribed treatment safely to achieve positive patient outcomes. Within a system of case management, co-ordinate and monitor the progress of patient care and report any variance appropriately. Practice multidisciplinary team care and contribute actively towards its successful management. Who we're looking for? Registered Nurse with a valid NMC PIN Number Excellent team player Ability to work under pressure Desire to go above and beyond in your job role Commitment to your own professional development What's it like to work here? We want people to 'love working here', so much so that's it's at the top of our agenda and something you'll hear a lot about here at Bupa. We offer our people a great range of benefits, many of which are flexible and can be tailored to suit what's most important to you. We're a healthcare company so there's a huge focus on our people's health and wellbeing, supported by a healthy work-life balance and workplaces which are friendly, appealing spaces to support you to be at your best. Benefits - website for our clinicians that supports learning, promotes CPD and creates an online clinical community CPD calendar and webinars Bupa Lecture Series: clinical lectures with external speakers held at academic institutions BMJ and Open Athens journal access Clinical Leadership development programmes Florence Nightingale Foundation scholarships Bupa Global Nurse scholarship, inc £10,000 to spend on your own CPD NMC fees paid after 12 months service Practical support with the revalidation process Career opportunities to move into other roles or other parts of Bupa Bupa Health insurance 25 days holiday each year (pro rata for part time employees), increasing to 27 days after 5 years service Option to buy and sell 5 days holiday You're paid for all Bank holidays Contributory pension scheme Annual bonus scheme Annual pay review Discounts on Bupa products Discounted gym membership Subsidised staff restaurant Free health assessment Free massage carried out by our in-house therapy team Free annual flu vaccine and eye test plus contribution to cost of glasses Dry cleaning discounts Access to health minds service and 24/7 anytime Health line Bupa rewards to High street Retailer discounts Bupa Boost app Childcare vouchers Cycle2work scheme Annual awards ceremony and long service awards Paid career breaks For more information about this position, please contact Penny on If you'd like to learn more, please visit
Bupa Refectory Rd, Falmer, Brighton BN1 9QU, UK
20/11/2018
To provide an excellent customer experience for our internal and external customers by swiftly and accurately carrying out fulfilment, administrative and support services for Bupa Global. You will be responsible for carrying out a wide range of fulfilment, administrative and customer related work. Some activities will require contact with our external customers and therefore some members of the team will be required to have customer contact skills, whilst other members of the team will focus on fulfilment administrative tasks only. Main Responsibilities The Fulfilment team carries out a wide range of activities as set out below. You will be trained on and assigned to a range (but not necessarily all) of duties within this list: Receive, sort and deliver incoming post to all business areas Sort and batch documents in readiness for a collection for scanning. Print documents and cards, collate and despatch all outgoing documents To receive all outside courier packages from around the world. Open and distribute contents within an hour. On an ad-hoc basis track and trace packages coming into the building and going out of the business. Take end to end ownership for the resolution of all customer fulfilment enquiries (internal and external customers)Accurately maintain and update customer records on the customer management system. Ensure that records are accurately updated whenever a customer makes contact Comply with all regulatory and governance requirements including FCA and Treating Customers Fairly Achieve all targets for contact handling, turnaround times and quality Sorting returned mail so that customers can be contacted for new addresses Contacting customers where mail has been returned to identify new contact details Participate in regular 121s and team meetings with your Manager Support new team members Be a role model for the team demonstrating outstanding personal behaviours and performance Be a Customer Service Champion within the Fulfilment Team. Contribute to the continuous improvement process by challenging exiting process and contributing ideas for improvement The Ideal Candidate Previous experience in the delivery of fulfilment services A track record of achieving and exceeding productivity and quality targets in a high performing team environment Highly customer focussed Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes. About The Company Bupa's purpose is longer, healthier, happier lives. As a leading global health and care company, we offer health insurance, medical subscription and other health and care funding products; we run care homes, retirement and care villages, primary care, diagnostic and wellness centres, hospitals and dental clinics. We also provide workplace health services, home healthcare, health assessments and long-term condition management services. We have 32M customers globally. With no shareholders, we invest our profits to provide more and better healthcare and fulfil our purpose. We employ 86,000 people, principally in the UK, Australia, Spain, Poland, New Zealand and Chile, as well as Saudi Arabia, Hong Kong, India, and the USA. We have grown significantly, particularly through 2013 to 2015, when we accelerated execution of our strategic vision. We are similar in revenue and profit to Marks & Spencer, and larger than Heinz in revenue. Because Bupa does not have shareholders it does not have a listing, but if it did it would be in the FTSE 100. Bupa is not a mutual or a charity but a company limited by guarantee that seeks to maximise its profits in order to fulfil its purpose. With customers in virtually every country in the world and 70% of its revenues now generated outside the UK, Bupa is a truly international organisation. Bupa Global Bupa Global provides products and services worldwide to people who want access to premium health and care at home or as they study, live, travel or work abroad. We provide international health insurance, travel insurance and medical assistance to individuals, small businesses and global corporate customers all around the world. Bupa Global has over 1,800 employees and has offices in London and Brighton (UK), Miami (USA), Copenhagen (Denmark), Hong Kong (Greater China), and Dubai (UAE), as well as in Egypt, Mexico, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador. Bupa Global is currently organised around five regional hubs: Bupa Global Africa, India & Middle East; Bupa Global Greater China; Bupa Global Latin America; Bupa Global North America and Bupa Global Europe.
Bupa London, UK
16/11/2018
Full time
Dental Nurse London £24000 Permanent Full Time A bit about us Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our state of the art hospitals across all four corners of the globe, every part of our operations are dedicated to our purpose of helping people live longer, healthier, happier lives. We pride ourselves on working with brilliant people who put our customers at the heart of everything they do. About the area you'll be working in This is an exciting opportunity to join our Bupa Dental practice based in London. If you want to work for a large company that supports and appreciates its people, Bupa may be for you! We have a happy, fun and productive working environment and you would join a team of highly motivated colleagues. We have a strong focus on training and development and can provide excellent career opportunities. If you're an experienced Dental Nurse with a strong focus on patient care and the ability to reassure patients and put them at ease, we're keen to hear from you. What you'll be doing This is an exciting opportunity to join our Bupa Dental practice based in London. If you want to work for a large company that supports and appreciates its people, Bupa may be for you! We have a happy, fun and productive working environment and you would join a team of highly motivated colleagues. We have a strong focus on training and development and can provide excellent career opportunities. If you're an experienced Dental Nurse with a strong focus on patient care and the ability to reassure patients and put them at ease, we're keen to hear from you. What's a typical day? You will be welcoming patients and providing direct support with their treatment. You would take responsibility for the decontamination of instruments, maintaining dental operating equipment and ensuring that all relevant materials and supplies are in place. In addition to this you would cover reception, face to face and over the phone. Looking after patient records such as including making notes when the Dentist is examining a patient would also form part of the role. You would be working closely with the Dentist, responding quickly to requests and generally keeping the surgery ready for use. Who we're looking for? GDC registered Dental NursesExperience of working in a private dental practice desirableCustomer focus and enthusiasmAbility to care for patients who may be anxiousFlexibility to undertake all tasks required to provide an excellent serviceGood computer skills and knowledge of EXACT (soe) is desirable We have lots of fantastic benefits to offer: CPD support: In house training courses, CPD evenings, support with external coursesCareer opportunities to move into other roles or other parts of BupaGDC fees paid after 12 months service25 days holiday each year (pro rata for part time employees), increasing to 27 days after 5 years serviceYou're paid for all Bank holidaysContributory pension schemeAnnual bonus schemeAnnual pay reviewFree uniformBupa Health insurance paid for yourself by Bupa (you just pay the tax)Discounts on Bupa Dental insurance, Health assessments and gym membershipFree annual health assessmentFree annual flu vaccine and eye testAccess to health minds service and 24/7 anytime HealthlineBupa rewards to High street Retailer discountsBupa Boost app What's it like to work here? As you'll already know, we want people to 'love working here', so much so that's it's at the top of our agenda and something you'll hear a lot about here at Bupa. We offer our people a great range of benefits, many of which are flexible and can be tailored to suit what's most important to you. We're a healthcare company so there's a huge focus on our people's health and wellbeing, supported by a healthy work-life balance and workplaces which are friendly, appealing spaces to support you to be at your best. We're an inclusive organisation that celebrates diversity and welcomes everyone - all talents and backgrounds. Bupa strives to make sure that every applicant is assessed solely on the basis of personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. If you'd like to learn more, please visit
Bupa Royal Borough of Kensington and Chelsea, London, UK
16/11/2018
Full time
Senior Staff Nurse- Outpatients Bupa Cromwell Hospital London Permanent, Full time A bit about us Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our state of the art hospitals across all four corners of the globe, every part of our operations are dedicated to our purpose of helping people live longer, healthier, happier lives. We pride ourselves on working with brilliant people who put our customers at the heart of everything they do. What you'll be doing * Act as a clinical expert within outpatient nursing * Provide effective leadership and line management to staff, directing and monitoring activities to provide the optimal standard of care. * Provide strong clinical leadership in the realm of primary care education and nursing care. * Lead the Department team and build successful links between key professionals to support and promote effective multi-disciplinary team working. * Manage the department nursing staff, ensuring the patients receive high quality clinical care and a good patient experience, having regard for their customs, religious beliefs and doctrines. * ln collaboration with the GP's and consultants act as a focal point for any queries around patient treatment plans, ensuring best evidenced based practice is delivered to every patient. Who we're looking for? * Experience in Community Nursing and/or outpatient Nursing * Experience of broad range of specialities and the support they require. * Evidence of continuous professional development. * Experienced in resource management. * Experience of delivering, monitoring and evaluating training programmes with clinical staff. * Experience in clinical audit. * Experience in the development of policies and protocols to support best practice. * Experience in complaints and incident management. * Experience in risk assessment and management. What's it like to work here? We want people to 'love working here', so much so that's it's at the top of our agenda and something you'll hear a lot about here at Bupa. We offer our people a great range of benefits, many of which are flexible and can be tailored to suit what's most important to you. We're a healthcare company so there's a huge focus on our people's health and wellbeing, supported by a healthy work-life balance and workplaces which are friendly, appealing spaces to support you to be at your best. Benefits * Strong national clinical network and clinical engagement * Within our Oncology department, all Clinical staff trained in the Gold standard framework * - website for our clinicians that supports learning, promotes CPD and creates an online clinical community * CPD calendar and webinars * Bupa Lecture Series: clinical lectures with external speakers held at academic institutions * Clinical Leadership development programmes * Florence Nightingale Foundation scholarships * Bupa Global Nurse scholarship, inc £10,000 to spend on your own CPD * NMC fees paid after 12 months service * 25 days holiday each year (pro rata for part time employees), increasing to 27 days after 5 years service * Paid career breaks We're an inclusive organisation that celebrates diversity and welcomes everyone - all talents and backgrounds. Bupa strives to make sure that every applicant is assessed solely on the basis of personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. For more information about this position, please contact Penny on If you'd like to learn more, please visit
Bupa Refectory Rd, Falmer, Brighton BN1 9QU, UK
16/11/2018
About the role: This is an exciting opportunity for the successful SME Account Manager to be part of the Bupa Global SME retention team based in our freshly refurbished Brighton office in a prime location The SME Account Manager will proactively manage a portfolio of existing health insurance plans for both direct and intermediary International businesses. Building meaningful relationships both internally and externally is the key to being successful. You will retain and grow our business in line with agreed targets and deliver these targets with the highest level of customer care. Through regular and positive contact you will uncover business opportunities through referrals from your own portfolio and through attending conferences and events. This is a targeted environment and you will be incentivised based on the growth and retention of your portfolio. Main Responsibilities Strong performance and delivery - Retention and grow of existing Direct and Broker SME Portfolio in line with agreed targets. Maintain the highest quality and service standards at all times in line with criteria set by Sales Management team, FSA, Compliance. Management of the accounts - To manage all aspects of the renewal accounts assigned to you, including retention, renewal, expansion, pricing discussion and debt management. To deliver the highest level of customer care to include taking ownership of day-to-day client account issues, ensuring best practice and processes are always adhered to, liaising with the appropriate areas of the business to resolve and, if appropriate, communicate back to third parties. Stakeholder management - External - Building relationships with key brokers and group secretaries to enable the successful management of the portfolio and to drive the retention and new business activities. Finding new ways to engage with the stakeholders to deliver results. Internal - Build professional and lasting relationships with team colleagues and other departments within Bupa Group. Effective time management Planning and prioritising of workloads to ensure e-mail and telephone service level agreements are achieved in line with the customer expectations. Building and maintaining relationships - Develop a strong business relationship with your Group Secretaries or intermediaries within your portfolio, ensuring that 'win-win solutions' are reached and agreed for both the customer and for Bupa Global Attending regular face to face or Skype meetings with your customer group, providing an excellent service and building relationships. Skills/ Experience Able to build and maintain relationships and demonstrate engagement with key internal and external stakeholders Experience of working in a regulated environment would be an advantage. Highly motivated, articulate and numerate with good computer skills Great organisational and time management skills Highly focused on delivering the best customer and business outcome Experience of managing a portfolio and face-to-face contact with customers desired Negotiating and presentation skills would be an advantage Benefits: Attractive base salary with lucrative monthly commission scheme 25 days Holiday + Bank Holidays + Celebration Day Excellent benefits from day one: Access to health advice from day one, Childcare Vouchers and a number of local discounts. Health Insurance options available after a qualifying period of employment Subsidised gym membership Subsidised parking and & Travel loans Ongoing training and development About The Company Bupa's purpose is longer, healthier, happier lives. As a leading global health and care company, we offer health insurance, medical subscription and other health and care funding products; we run care homes, retirement and care villages, primary care, diagnostic and wellness centres, hospitals and dental clinics. We also provide workplace health services, home healthcare, health assessments and long-term condition management services. We have 32M customers globally. With no shareholders, we invest our profits to provide more and better healthcare and fulfil our purpose. We employ 86,000 people, principally in the UK, Australia, Spain, Poland, New Zealand and Chile, as well as Saudi Arabia, Hong Kong, India, and the USA. We have grown significantly, particularly through 2013 to 2015, when we accelerated execution of our strategic vision. We are similar in revenue and profit to Marks & Spencer, and larger than Heinz in revenue. Because Bupa does not have shareholders it does not have a listing, but if it did it would be in the FTSE 100. Bupa is not a mutual or a charity but a company limited by guarantee that seeks to maximise its profits in order to fulfil its purpose. With customers in virtually every country in the world and 70% of its revenues now generated outside the UK, Bupa is a truly international organisation. Bupa Global Bupa Global provides products and services worldwide to people who want access to premium health and care at home or as they study, live, travel or work abroad. We provide international health insurance, travel insurance and medical assistance to individuals, small businesses and global corporate customers all around the world. Bupa Global has over 1,800 employees and has offices in London and Brighton (UK), Miami (USA), Copenhagen (Denmark), Hong Kong (Greater China), and Dubai (UAE), as well as in Egypt, Mexico, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador. Bupa Global is currently organised around five regional hubs: Bupa Global Africa, India & Middle East; Bupa Global Greater China; Bupa Global Latin America; Bupa Global North America and Bupa Global Europe.