Bupa

Bupa 133 Oldham St, Manchester M4 1LN, UK
19/07/2019
Customer Engagement Executive, Customer Engagement Team Bupa Place, Salford Quays, Manchester Permanent Salary - £21,400 + Bupa Benefits Full time A bit about us Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our state-of-the-art hospitals across all four corners of the globe, every part of our operations are dedicated to our purpose of helping people live longer, healthier, happier lives. We pride ourselves on working with brilliant people who put our customers at the heart of everything they do. About the area you'll be working in UK insurance We provide a range of health insurance options which can give customers access to diagnosis, treatment and specialist support services. The benefits available to our customers include; access to Bupa-approved consultants, breakthrough treatment and drugs, our 24/7 Anytime HealthLine and cancer cover that comes with the Bupa cancer promise. What you'll be doing You will be supporting the Customer Engagement Manager and the wider team helping to articulate the Bupa story to existing clients, prospects and intermediaries - maximising our partnerships and client experience. You will support your manager in creating and executing compelling new business and renewal pitches in addition to visits to our Manchester office, Bupa Place ensuring each client receives the required level of focus, input and personalisation, clearly demonstrating Bupa's key differentiators. In addition to this, you will work with strategic clients to manage and deliver bespoke multi-channel communication projects, within agreed timescales and budgets to maximise the value of the Bupa partnership. Strong communication skills will be key, along with the ability to work proactively and be flexible depending on the project. The ability to push back and ensure that we are prioritising the most valuable clients to deliver clear and tangible benefits is pivotal What's a typical day? Building strong relationships with the Sales Teams, managing the expectations and requirements of key stakeholders. Prioritising requests and managing the expectations of Sales Teams by providing expert marketing solutions. Briefing, creating and managing the development of any new communication requirements and liaising with the appropriate agencies. Working with the wider Customer Engagement team to deliver successful campaigns through the appropriate media channels. Ensuring that communication messages are consistent and compelling and differentiate Bupa Building strong links with external suppliers and colleagues in other functions Understanding the relevant business processes to deliver projects within agreed timescales and budgets. Maintaining customer focus across all communications activity. Who we're looking for? University undergraduate studying a marketing or business-related degree. Strong communication skills with the ability to liaise clearly with other areas of the business and present ideas (written and verbal) across a number of different functional areas. Experience of managing projects, being a self starter and identifying opportunities for both business and individual development. Good understanding of customer touchpoints across the different channels. Solid numerical and analytical skills. What's it like to work here? We want people to 'love working here', so much so that's it's at the top of our agenda and something you'll hear a lot about here at Bupa. We offer our people a great range of benefits, many of which are flexible and can be tailored to suit what's most important to you. We're a healthcare company so there's a huge focus on our people's health and wellbeing, supported by a healthy work-life balance and workplaces which are friendly, appealing spaces to support you to be at your best. Salford Quays Our Salford Quays office is a brand new purpose-built facility which has been specially designed for modern, flexible ways of working. For non-drivers, it's easily accessible by tram from central Manchester. We're an inclusive organisation that celebrates diversity and welcomes everyone - all talents and backgrounds. Bupa strives to make sure that every applicant is assessed solely on the basis of personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Bupa Kirkstall, Leeds, UK
19/07/2019
Administrator Leeds £17,000 Fixed Term - 6 months Full Time A bit about us Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our state of the art hospitals across all four corners of the globe, every part of our operations are dedicated to our purpose of helping people live longer, healthier, happier lives. We pride ourselves on working with brilliant people who put our customers at the heart of everything they do. About the area you'll be working in From Finance and IT, to Marketing and People (HR) our support functions are the backbone of our UK operations, we play an absolutely vital role in making sure that our customer-facing teams get all the support they need to deliver the very best service. What you'll be doing In this role as an Administrator you will support a fast pace Payroll team, being the first point of contact, overcoming objections and first point resolution by answering telephone and mailbox queries via a shared mailbox, ensuring ownership is taken and all queries are resolved to a satisfactory conclusion.Excellent attention to detail to detail to process business expenses received within company guideline, Service Level Agreements and KPI's.You will be responsible for Administration tasks, post, batching, scanning and archiving of records. What's a typical day? A typical day will be dealing with the preparation and issues of the expenses breaches report. You will be responsible for document tracking, logging and distribution in the Department. You will be creating and tracking batches of paper work through to archive. You will also be in charge of completion of third party forms including advising on earnings for credits and mortgage applications and archiving all paperwork once complete. You will also be involved with other ad-hoc duties and responsibilities as specified by the Payroll Operations Manager/Lead. Who we're looking for? Efficient Administration skills, no payroll qualification required, however a understand of Payroll would be advantageous not essential. A team player, with the ability to communicate at all levels Attention to detail with a can-do attitude. Willingness to learn in a fast pace environment Excellent communication skills both written and verbally Proficient in Microsoft including Excel, What's it like to work here? As you'll already know, we want people to 'love working here', so much so that's it's at the top of our agenda and something you'll hear a lot about here at Bupa. We offer our people a great range of benefits, many of which are flexible and can be tailored to suit what's most important to you. We're a healthcare company so there's a huge focus on our people's health and wellbeing, supported by a healthy work-life balance and workplaces which are friendly, appealing spaces to support you to be at your best. Benefits We're driven by one purpose, helping people live longer, healthier, happier lives and that that means our people too. As a Bupa employee you'll be entitled to some fantastic benefits which include 25 days holiday increasing to 30 days as your length of service increases, the option to buy and sell holiday, an enhanced pension plan, life assurance and income protection. You'll join our annual bonus scheme, amount variable dependent upon your role and performance. Looking after your health is important to us and you can benefit from our health trust scheme where all our people have the option of taking our market-leading medical insurance cover, which includes mental health support and treatment, at a greatly reduced price as well as a free health assessment every 2 year. Your health and wellbeing matter to us and we provide lots of family friendly policies too. You can keep fit at our free onsite gyms (local gym discounts where no onsite gym). We're an inclusive organisation that celebrates diversity and welcomes everyone - all talents and backgrounds. Bupa strives to make sure that every applicant is assessed solely on the basis of personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Bupa 133 Oldham St, Manchester M4 1LN, UK
19/07/2019
Senior MI Developer Salford Quays Permanent Salary Competitive Full Time A bit about us Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our state-of-the-art hospitals across all four corners of the globe, every part of our operations are dedicated to our purpose of helping people live longer, healthier, happier lives. We pride ourselves on working with brilliant people who put our customers at the heart of everything they do. About the area you'll be working in From Finance and IT, to Marketing and People (HR) our support functions are the backbone of our UK operations. We may not deal directly with our customers, but we play an absolutely vital role in making sure that our customer-facing teams get all the support they need to deliver the very best service. What you'll be doing In this role you will take the lead in the build, development and successful implementation of Management Information solutions, to meet business requirements using a variety of technical resources/methods and available data. You will be required to provide specialist and unique advice and consultancy on Bupa's operational data and use your technical skills to generate insight that drives and improves business performance. What's a typical day? You will maintain effective communications with stakeholders at all business levels, who will not always have a technical background, keeping them advised of progress and resolving any concerns. You will develop new reports, rationalise and optimise the existing portfolio and prioritise accordingly. You would be ensuring best practise reporting efficiencies are being followed within MI production, maximising effectiveness and delivering high percentage of automation. Exhibiting leadership by supporting and managing both the work and time of self and others would be part of the role as well. You would deputise for the MI & Analytics Manager as appropriate. Who we're looking for? Experienced MI architect/developer Advanced SQL skills, preferably with Microsoft SQL Server Expert user of with Visual Studio with SSDT Familiar with business intelligence platforms e.g. Microsoft Power BI Advanced Microsoft Excel skills including VBA Winning Together - team player Pioneering - high level of initiative/innovation Leadership What's it like to work here? As you'll already know, we want people to 'love working here', so much so that's it's at the top of our agenda and something you'll hear a lot about here at Bupa. We offer our people a great range of benefits, many of which are flexible and can be tailored to suit what's most important to you. We're a healthcare company so there's a huge focus on our people's health and wellbeing, supported by a healthy work-life balance and workplaces which are friendly, appealing spaces to support you to be at your best. Our Salford Quays office is a brand-new purpose-built facility which has been specially designed for modern, flexible ways of working. For non-drivers, it's easily accessible by tram from central Manchester. We're an inclusive organisation that celebrates diversity and welcomes everyone - all talents and backgrounds. Bupa strives to make sure that every applicant is assessed solely on the basis of personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Bupa 133 Oldham St, Manchester M4 1LN, UK
19/07/2019
Full time
Customer Engagement Executive, Customer Engagement Team Bupa Place, Salford Quays, Manchester Permanent Salary - £21,400 + Bupa Benefits Full time A bit about us Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our state-of-the-art hospitals across all four corners of the globe, every part of our operations are dedicated to our purpose of helping people live longer, healthier, happier lives. We pride ourselves on working with brilliant people who put our customers at the heart of everything they do. About the area you'll be working in UK insurance We provide a range of health insurance options which can give customers access to diagnosis, treatment and specialist support services. The benefits available to our customers include; access to Bupa-approved consultants, breakthrough treatment and drugs, our 24/7 Anytime HealthLine and cancer cover that comes with the Bupa cancer promise. What you'll be doing You will be supporting the Customer Engagement Manager and the wider team helping to articulate the Bupa story to existing clients, prospects and intermediaries - maximising our partnerships and client experience. You will support your manager in creating and executing compelling new business and renewal pitches in addition to visits to our Manchester office, Bupa Place ensuring each client receives the required level of focus, input and personalisation, clearly demonstrating Bupa's key differentiators. In addition to this, you will work with strategic clients to manage and deliver bespoke multi-channel communication projects, within agreed timescales and budgets to maximise the value of the Bupa partnership. Strong communication skills will be key, along with the ability to work proactively and be flexible depending on the project. The ability to push back and ensure that we are prioritising the most valuable clients to deliver clear and tangible benefits is pivotal What's a typical day? Building strong relationships with the Sales Teams, managing the expectations and requirements of key stakeholders. Prioritising requests and managing the expectations of Sales Teams by providing expert marketing solutions. Briefing, creating and managing the development of any new communication requirements and liaising with the appropriate agencies. Working with the wider Customer Engagement team to deliver successful campaigns through the appropriate media channels. Ensuring that communication messages are consistent and compelling and differentiate Bupa Building strong links with external suppliers and colleagues in other functions Understanding the relevant business processes to deliver projects within agreed timescales and budgets. Maintaining customer focus across all communications activity. Who we're looking for? University undergraduate studying a marketing or business-related degree. Strong communication skills with the ability to liaise clearly with other areas of the business and present ideas (written and verbal) across a number of different functional areas. Experience of managing projects, being a self starter and identifying opportunities for both business and individual development. Good understanding of customer touchpoints across the different channels. Solid numerical and analytical skills. What's it like to work here? We want people to 'love working here', so much so that's it's at the top of our agenda and something you'll hear a lot about here at Bupa. We offer our people a great range of benefits, many of which are flexible and can be tailored to suit what's most important to you. We're a healthcare company so there's a huge focus on our people's health and wellbeing, supported by a healthy work-life balance and workplaces which are friendly, appealing spaces to support you to be at your best. Salford Quays Our Salford Quays office is a brand new purpose-built facility which has been specially designed for modern, flexible ways of working. For non-drivers, it's easily accessible by tram from central Manchester. We're an inclusive organisation that celebrates diversity and welcomes everyone - all talents and backgrounds. Bupa strives to make sure that every applicant is assessed solely on the basis of personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Bupa London, UK
19/07/2019
Full time
Contact Centre Officer Kensington Permanent £22,500 per annum plus benefits Full time - 37.5 hrs per week working shifts between 8am and 8pm Monday to Friday and 8am - 2pm on (Occasional) Saturdays Bupa is one of the most well-known and respected healthcare businesses in the world..... click apply for full job details
Bupa Staines-upon-Thames, UK
19/07/2019
Full time
Events and Engagement Manager Staines Competitive salary and great Bupa benefits Full time A bit about us Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our state of the art hospitals across all four corners of the globe, every part of our operations are dedicated to our purpose of helping people live longer, healthier, happier lives.?? We pride ourselves on working with brilliant people who put our customers at the heart of everything they do. About the area you'll be working in We provide a range of health insurance options which can give customers access to diagnosis, treatment and specialist support services.? The benefits available to our customers include; access to Bupa-approved consultants, breakthrough treatment and drugs, our 24/7 Anytime HealthLine and cancer cover that comes with the Bupa cancer promise. What you'll be doing You will develop and deliver an engaging and thought leading programme of events and initiatives to improve customer loyalty / retention. You will also work with and provide support to strategic clients on the development and implementation of engaging employee wellbeing strategies and support our internal engagement efforts including internal communications, leadership events etc. What's a typical day? You will lead a team to develop an events strategy for Bupa UK that promotes and champions all business lines and products in the Bupa portfolio. You will also lead the design and delivery of our external and internal events and ensure they are delivered within the agreed timescales and budgets and to agreed AOP targets and plan and manage the development and delivery of a programme of external and/or internal events that support business growth, growth in capability and increased engagement. You will lead the research and recommendation of venues, logistics and delivery of events and ongoing promotions, including the annual Commercial Conference and Awards Dinner within the agreed budget and engage key stakeholders within the business in order to gain support all events activity. As well as this you will create targeted briefing packs, speaker notes to ensure the successful delivery of events. Additionally, you will attend the events and help manage our attendees at both an operational and senior level and you will need to prove the success and impact of the event activity by demonstrating how the event performed by seeking feedback and setting out clear engagement metrics prior to the event taking place, ensure any learnings are built into future events. Who we're looking for? Educated to degree level, or equivalent, with at least 3-5 years commercial experience in PR, events or marketing ideally within the consumer or financial services sector. Experience of successfully leading a team to plan and deliver corporate events. A high degree of energy, drive and enthusiasm. Excellent project management, planning and organisational abilities with the ability to manage multiple projects independently. Strong communication and presentation skills, with a positive persuasive manner, capable of bringing others along with them. Creative experience and flair and a strong understanding and empathy with Brand values. Experience in managing and developing budgets. PC literate and the ability to communicate messages effectively via a range of Microsoft packages (PowerPoint, Excel, word etc.) Exceptional experience of successfully influencing decisions with a wide range of stakeholders at all levels. What's it like to work here? As you'll already know, we want people to 'love working here', so much so that's it's at the top of our agenda and something you'll hear a lot about here at Bupa.? We offer our people a great range of benefits, many of which are flexible and can be tailored to suit what's most important to you.? We're a healthcare company so there's a huge focus on our people's health and wellbeing, supported by a healthy work-life balance and workplaces which are friendly, appealing spaces to support you to be at your best. Our Staines office has good access from local motorways and it's just as easy to get the train here as there is a free shuttle bus to and from the station, or if you prefer to walk its only 20 minutes'. Benefits We're driven by one purpose, helping people live longer, healthier, happier lives and that that means our people too. As a Bupa employee you'll be entitled to some fantastic benefits which include 25 days holiday increasing to 30 days as your?length of service increases, the option to buy and sell holiday, an enhanced pension plan, life assurance and?income protection. You'll join our annual bonus scheme, amount variable dependent upon your role and performance. Looking after your health is important to us and you can benefit from our health trust scheme where all our people have the option of taking our market-leading medical insurance cover, which includes mental health support and treatment, at a greatly reduced price as well as a free health assessment every 2 year. Your health and wellbeing matter to us and we provide lots of family friendly policies too. You can keep fit at our free onsite gyms?(local gym discounts where no onsite gym). We will support you to get to work, offering a season ticket loan to spread the cost of an annual train/bus ticket as well as our cycle to work scheme. We're an inclusive organisation that celebrates diversity and welcomes everyone - all talents and backgrounds. Bupa strives to make sure that every applicant is assessed solely on the basis of personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or
Bupa Staines-upon-Thames, UK
19/07/2019
Full time
Customer Services Adviser Staines £19,750 - £22,300 Full Time A bit about us Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our state of the art hospitals across all..... click apply for full job details
Bupa Staines-upon-Thames, UK
19/07/2019
Full time
Renewals and Retentions Adviser Staines £23,000 - £24,000 Full Time A bit about us Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our state of the art hospitals across..... click apply for full job details
Bupa Staines-upon-Thames, UK
19/07/2019
Full time
IT Change Specialist Staines Permanent £52,000 Full Time A bit about us Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to..... click apply for full job details
Bupa Manchester Central Library, St. Peter's Square, Manchester M2 5PD, UK
19/07/2019
Full time
IT Change Specialist Manchester Permanent £52,000 Full Time A bit about us Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres..... click apply for full job details
Bupa Staines-upon-Thames, UK
19/07/2019
Full time
Events and Engagement Manager Staines Competitive salary and great Bupa benefits Full time A bit about us Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and..... click apply for full job details
Bupa 41, Barkston House, Croydon St, Leeds LS11 9RT, UK
18/07/2019
Contractor
Reward Analyst Leeds Competitive FTC 10 months Full Time A bit about us Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes;..... click apply for full job details
Bupa London, UK
18/07/2019
Full time
Receptionist London Permanent Full time A bit about us Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our state of the art hospitals across all four corners of the globe..... click apply for full job details
Bupa City of London, UK
18/07/2019
Full time
Senior Manager MI & Analytics London or Manchester £80,000 - 105,000 + benefits including bonus and car allowance Permanent, Full Time A bit about us Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our state-of-the-art hospitals across all four corners of the globe, every part of our operations are dedicated to our purpose of helping people live longer, healthier, happier lives. We pride ourselves on working with brilliant people who put our customers at the heart of everything they do. About the area you'll be working in We provide a range of health insurance options which can give customers access to diagnosis, treatment and specialist support services. The benefits available to our customers include; access to Bupa-approved consultants, breakthrough treatment and drugs, our 24/7 Anytime HealthLine and cancer cover that comes with the Bupa cancer promise. What you'll be doing In this role, you will need to identify, understand and effectively communicate the healthcare needs of customers and patients, and issues / gaps in current state and private provision. You'll work with the Bupa UK Leadership Team and executive leaders across Bupa to understand overall strategic objectives and develop business goals. You will be accountable for development and execution of data, advanced analytics and reporting strategy in the UK including client reporting and work with the team to distil the company goals into product roadmaps. You will also contribute to the Bupa Analytics leadership team and the organisational leadership of the business. This will involve contributing to commercial, operational and financial decision-making, as well as helping to shape the strategic direction of Bupa Analytics. It will also involve taking a lead role in engaging with our people on the business's direction and operations. What's a typical day? A typical day will require you to be responsible for on-demand opportunity analyses to support the design and implementation of new pathways, interventions and services to achieve greater quality and efficiency in care, as well as commercial differentiation for customers and prospects, working as appropriate with leaders across other parts of the business. You will work with the Product, Sales & Marketing teams to demonstrate Bupa's value proposition and communicate points of differentiation to customers through our corporate reporting platform and be responsible for the achievement of required performance levels in each area of responsibility measured by KPI's including quality and cost efficiency, employee engagement. You'll direct the team to deliver insights into programme effectiveness and strategy and work with the team managers to set clear objectives for their teams to fulfil the business and customer requirements, based on priorities and resources Who we're looking for? Be able to demonstrate an in depth level of knowledge and understanding of the Health Care Industry, with an expert understanding of health care economics and outcomes. Well developed commercial capabilities and drive, including experience in supporting sales or marketing, financial analysis and management, commercial negotiation planning and execution Strong improvement orientation, resilience and personal drive 8+ years of experience managing large analytic teams of diverse backgrounds & skills Experience working in matrix management organizations Collaborative working style with the ability to work across different organizations and personalities 8+ years of experience in executive analytics with experience designing and building executive level, convincing, business presentations. Proven track record of driving insightful findings from data, preferably in a healthcare setting. 10+ years of technical leadership experience in data analytics Master's Degree preferably in Business, Mathematics, Statistics, Epidemiology, Public Health, or other related field. Demonstrated understanding of the PMI and Disease Management industry and the key concepts used at analysing healthcare data. Demonstrated leadership and project management skills. Self-motivated individual. Able to motivate others. What's it like to work here? As you'll already know, we want people to 'love working here', so much so that's it's at the top of our agenda and something you'll hear a lot about here at Bupa. We offer our people a great range of benefits, many of which are flexible and can be tailored to suit what's most important to you. We're a healthcare company so there's a huge focus on our people's health and wellbeing, supported by a healthy work-life balance and workplaces which are friendly, appealing spaces to support you to be at your best. Benefits We're driven by one purpose, helping people live longer, healthier, happier lives and that that means our people too. As a Bupa employee you'll be entitled to some fantastic benefits which include 25 days holiday increasing to 30 days as your length of service increases, the option to buy and sell holiday, an enhanced pension plan, life assurance and income protection. You'll join our annual bonus scheme, amount variable dependent upon your role and performance. Looking after your health is important to us and you can benefit from our health trust scheme where all our people have the option of taking our market-leading medical insurance cover, which includes mental health support and treatment, at a greatly reduced price as well as a free health assessment every 2 year. Your health and wellbeing matter to us and we provide lots of family friendly policies too. You can keep fit at our free onsite gyms (local gym discounts where no onsite gym). We will support you to get to work, offering a season ticket loan to spread the cost of an annual train/bus ticket as well as our cycle to work scheme.
Bupa Manchester Central Library, St. Peter's Square, Manchester M2 5PD, UK
18/07/2019
Full time
Mental Wellbeing Practitioner Salford Quays, Manchester Permanent £25,174 Full time/Part time - From 30 hours per week. Includes weekend working on rotation. A bit about us Bupa is one of the most well-known and respected healthcare businesses in the world..... click apply for full job details
Bupa City of Leeds, UK
18/07/2019
Contractor
Reward Analyst Leeds Competitive FTC 10 months Full Time A bit about us Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our state-of-the-art hospitals across all four corners of the globe, every part of our operations is dedicated to our purpose of helping people live longer, healthier, happier lives. We pride ourselves on working with brilliant people who put our customers at the heart of everything they do. About the area you'll be working in From Finance and IT, to Marketing and People/HR our support functions are the backbone of our UK operations. We may not deal directly with our customers, but we play a vital role in making sure that our customer-facing teams get all the support they need to deliver the very best service. What you'll be doing In this role, you will report into the Senior Reward Business Partner for Care Services and support them with delivering all the reward activities for this area of the business efficiently and effectively. In addition, there may be opportunities to work with the broader UK Reward team on specific reward projects, such as salary review. What's a typical day? A typical day will require you to be responsible for the management of the pay governance process for Care Services. You will provide analytical support on key transformation projects as required as well as managing queries that come into the team both from the business and from your People team colleagues. You'll support the design & implementation of key reward activity by ensuring the most appropriate education and is given to managers & People teams when there are changes to policy or process. You will also act as the liaison between Care Services and Payroll ensuring employees are paid correctly and will also own role-specific benchmarking for all Care Services roles. You will also manage the day to day relationships with key partners, including People Administration Services, Payroll, the wider People team and any new and existing external partners and suppliers and work with key stakeholders in the business to deliver the best reward programmes, in a strong and capable consultative style. Who we're looking for? Numerical and analytical skills experience and working in environment that requires a strong attention to detail. Experience of working with and influencing business stakeholders and roles and holding roles which demand good problem-solving ability and the need to make decisions that positively impact the business. Reasonable level of expertise with MS Excel Experience of working with people at differing levels of the organisation. General/Operational HR as well as Employee Relations experience. It would also be great if you had: Technical reward experience. Experience of job evaluation methodologies, for instance previous experience in Willis Towers Watson or Hay methodology would be beneficial. Held a previous role as a Reward Analyst or a role in HR or Finance that has required analytical and numerical activities. What's it like to work here? We want people to 'love working here', so much so that's it's at the top of our agenda and something you'll hear a lot about here at Bupa. We offer our people a great range of benefits, many of which are flexible and can be tailored to suit what's most important to you. We're a healthcare company so there's a huge focus on our people's health and wellbeing, supported by a healthy work-life balance and workplaces which are friendly, appealing spaces to support you to be at your best. Benefits We're driven by one purpose, helping people live longer, healthier, happier lives and that that means our people too. As a Bupa employee you'll be entitled to some fantastic benefits which include 25 days holiday increasing to 30 days as your length of service increases, the option to buy and sell holiday, an enhanced pension plan, life assurance and income protection. You'll join our annual bonus scheme, amount variable dependent upon your role and performance. Looking after your health is important to us and you can benefit from our health trust scheme where all our people have the option of taking our market-leading medical insurance cover, which includes mental health support and treatment, at a greatly reduced price as well as a free health assessment every 2 year. Your health and wellbeing matter to us and we provide lots of family friendly policies too. You can keep fit at our free onsite gyms (local gym discounts where no onsite gym). We will support you to get to work, offering a season ticket loan to spread the cost of an annual train/bus ticket as well as our cycle to work scheme. We're an inclusive organisation that celebrates diversity and welcomes everyone - all talents and backgrounds. Bupa strives to make sure that every applicant is assessed solely on the basis of personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Bupa Staines-upon-Thames, UK
18/07/2019
Full time
Security Project Manager Staines Permanent Full Time A bit about us Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our..... click apply for full job details
Bupa 133 Oldham St, Manchester M4 1LN, UK
18/07/2019
Full time
Communications Delivery Manager Manchester 12 months Fixed Term Salary competitive Full Time 37.5 hours A bit about us Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our state of the art hospitals across all four corners of the globe, every part of our operations are dedicated to our purpose of helping people live longer, healthier, happier lives. We pride ourselves on working with brilliant people who put our customers at the heart of everything they do. About the area you'll be working in We provide a range of health insurance options which can give customers access to diagnosis, treatment and specialist support services. The benefits available to our customers include; access to Bupa-approved consultants, breakthrough treatment and drugs, our 24/7 Anytime Healthline and cancer cover that comes with the Bupa cancer promise. What you'll be doing This is an exciting time to join Bupa in this new role as a Communication Delivery Manager. You will be a self-starter with the ability to think on your feet, with excellent written and verbal communication skills and a keen eye for detail. You will create, manage and develop an effective and engaging communications framework across a variety of different areas within UK Insurance Operations, supporting the Heads of Department to embed structured and compelling communication plans within their operational area. You would be acting as an ambassador for excellent communication and engagement, the role holder will work with the operational areas to understand their key people challenges, including how we communicate with our front-line teams and teams across other areas of Bupa to drive change and build effective working relationships. What's a typical day? You will partner with the Heads of Department and senior stakeholders within UK Insurance Operations to create, develop and lead a robust communications framework to manage communications with our customers about the service they have received. Your responsibility will also include design and control of internal communications documents and manage a weekly/monthly/annual comms plan which ensures timely and appropriate scheduling of UKI Ops communications. In addition to this you would work with critical support functions such as IT and Operational Planning teams to ensure that the pace of communications that drive change are appropriately managed, driving continuation of strong operational performance and service levels. Coaching and supporting the operational managers in understanding comms best practice, enabling them to host impactful and effective meetings in their own teams and collaborate with wider areas of the business would be part of your role as well. You would also develop strategic, reportable KPIs that will measure effectiveness of colleague communications and can be bench marked and reported on to the OLT (Operations Leadership Team) at monthly meetings. Who we're looking for? The ideal candidate will essentially display the following competencies: Proven experience in communications ideally within an FCA regulated environment and within a large, customer focused, multi-level organisation. You will be a dynamic and personable individual with the ability to hit the ground running, influence, write and design communications that are customer centric and friendly and reinforce the Bupa image and ethos. Solid experience in creating and executing internal communication and customer communication strategies and managing executive communications Curious, analytical, creative, and with excellent organisational skills. Stakeholder management is key within this role with customer centricity at the heart of all communications. Experience in working as an expert resource within cross-functional business change projects with tight deadlines. Excellent interpersonal, communication, leadership, influencing and organisational skills. Be a relationship builder, confident in supporting and constructively challenging stakeholders at all levels and provide evidence and statistics to support ideas and your way of thinking. What's it like to work here? As you'll already know, we want people to 'love working here', so much so that's it's at the top of our agenda and something you'll hear a lot about here at Bupa. We offer our people a great range of benefits, many of which are flexible and can be tailored to suit what's most important to you. We're a healthcare company so there's a huge focus on our people's health and wellbeing, supported by a healthy work-life balance and workplaces which are friendly, appealing spaces to support you to be at your best. Our Salford Quays office is a brand-new purpose-built facility which has been specially designed for modern, flexible ways of working. For non-drivers, it's easily accessible by tram from central Manchester We're an inclusive organisation that celebrates diversity and welcomes everyone - all talents and backgrounds. Bupa strives to make sure that every applicant is assessed solely on the basis of personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Bupa 133 Oldham St, Manchester M4 1LN, UK
17/07/2019
Full time
Senior MI Developer Salford Quays Permanent Salary Competitive Full Time A bit about us Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our state-of-the-art hospitals across all four corners of the globe, every part of our operations are dedicated to our purpose of helping people live longer, healthier, happier lives. We pride ourselves on working with brilliant people who put our customers at the heart of everything they do. About the area you'll be working in From Finance and IT, to Marketing and People (HR) our support functions are the backbone of our UK operations. We may not deal directly with our customers, but we play an absolutely vital role in making sure that our customer-facing teams get all the support they need to deliver the very best service. What you'll be doing In this role you will take the lead in the build, development and successful implementation of Management Information solutions, to meet business requirements using a variety of technical resources/methods and available data. You will be required to provide specialist and unique advice and consultancy on Bupa's operational data and use your technical skills to generate insight that drives and improves business performance. What's a typical day? You will maintain effective communications with stakeholders at all business levels, who will not always have a technical background, keeping them advised of progress and resolving any concerns. You will develop new reports, rationalise and optimise the existing portfolio and prioritise accordingly. You would be ensuring best practise reporting efficiencies are being followed within MI production, maximising effectiveness and delivering high percentage of automation. Exhibiting leadership by supporting and managing both the work and time of self and others would be part of the role as well. You would deputise for the MI & Analytics Manager as appropriate. Who we're looking for? Experienced MI architect/developer Advanced SQL skills, preferably with Microsoft SQL Server Expert user of with Visual Studio with SSDT Familiar with business intelligence platforms e.g. Microsoft Power BI Advanced Microsoft Excel skills including VBA Winning Together - team player Pioneering - high level of initiative/innovation Leadership What's it like to work here? As you'll already know, we want people to 'love working here', so much so that's it's at the top of our agenda and something you'll hear a lot about here at Bupa. We offer our people a great range of benefits, many of which are flexible and can be tailored to suit what's most important to you. We're a healthcare company so there's a huge focus on our people's health and wellbeing, supported by a healthy work-life balance and workplaces which are friendly, appealing spaces to support you to be at your best. Our Salford Quays office is a brand-new purpose-built facility which has been specially designed for modern, flexible ways of working. For non-drivers, it's easily accessible by tram from central Manchester. We're an inclusive organisation that celebrates diversity and welcomes everyone - all talents and backgrounds. Bupa strives to make sure that every applicant is assessed solely on the basis of personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Bupa 133 Oldham St, Manchester M4 1LN, UK
17/07/2019
Full time
MI & Insights Analyst Manchester Competitive Permanent Full Time A bit about us Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our state of the art hospitals across all four corners of the globe, every part of our operations are dedicated to our purpose of helping people live longer, healthier, happier lives. We pride ourselves on working with brilliant people who put our customers at the heart of everything they do. About the area you'll be working in We provide a range of health insurance options which can give customers access to diagnosis, treatment and specialist support services. The benefits available to our customers include; access to Bupa-approved consultants, breakthrough treatment and drugs, our 24/7 Anytime HealthLine and cancer cover that comes with the Bupa cancer promise. What you'll be doing In this role, you will draw on your technical expertise and experience to draw together our customer contact data, developing MI and insight to articulate both the customer and colleague experience with a view to facilitating or initiating change. You will work in collaboration with your peer group across Operational Planning to understand the customer demand and productivity requirements of the contact centre, using your technical expertise to analyse the data and proactively deliver insight that will enable decision making within operational teams. What's a typical day? A typical day starts with a team meeting to agree priorities for the day. Then you will engage in a combination of activities depending on the work you have been assigned. This could include communicating with stakeholders to gather technical requirements effectively from people who are often not technical experts, transforming requirements into proposals for analysis or scoping MI reports, working with SQL Server and other Microsoft applications to extract, transform, and analyse data, and delivering outputs to stakeholders. You'll also work as part of a broader multi-disciplinary team and will build strong relationships with your colleagues in the Operational Planning and Telephony teams to ensure we maintain the integrity of our core data. You will utilise your experience of Contact Centres and the associated technology to competently represent your team on various projects, acting as a subject matter expert to offer advice and guidance and you will coach your peers in Operational Planning, sharing your well defined technical skillset in order to grow our wider capability. Who we're looking for? A confident communicator, you will comfortable delivering your analysis to people at all levels within our organisation A strong technical skillset, you will enjoy working with large sets of complex data, you are confident with the tools used to manipulate that data and are happy to challenge existing processes to support continuous improvement. You have experience of ETL activity ideally gained in a customer contact environment You have a good understanding of customer contact technology You take ownership for your own development, keeping up to date with new products and data analysis techniques What's it like to work here? As you'll already know, we want people to 'love working here', so much so that's it's at the top of our agenda and something you'll hear a lot about here at Bupa. We offer our people a great range of benefits, many of which are flexible and can be tailored to suit what's most important to you. We're a healthcare company so there's a huge focus on our people's health and wellbeing, supported by a healthy work-life balance and workplaces which are friendly, appealing spaces to support you to be at your best. Our Salford Quays office is a brand new purpose-built facility which has been specially designed for modern, flexible ways of working. For non-drivers, it's easily accessible by tram from central Manchester. Benefits We're driven by one purpose, helping people live longer, healthier, happier lives and that that means our people too. As a Bupa employee you'll be entitled to some fantastic benefits which include 25 days holiday increasing to 30 days as your length of service increases, the option to buy and sell holiday, an enhanced pension plan, life assurance and income protection. You'll join our annual bonus scheme, amount variable dependent upon your role and performance. Looking after your health is important to us and you can benefit from our health trust scheme where all our people have the option of taking our market-leading medical insurance cover, which includes mental health support and treatment, at a greatly reduced price as well as a free health assessment every 2 year. Your health and wellbeing matter to us and we provide lots of family friendly policies too. You can keep fit at our free onsite gyms (local gym discounts where no onsite gym). We will support you to get to work, offering a season ticket loan to spread the cost of an annual train/bus ticket as well as our cycle to work scheme. We're an inclusive organisation that celebrates diversity and welcomes everyone - all talents and backgrounds. Bupa strives to make sure that every applicant is assessed solely on the basis of personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.