Capita Blackburn, UK
Becoming a Customer Support Advisor with Capita Primary Care Support England (PCSE): PCSE are looking for Customer Support Advisors to join their established team in Blackburn town centre. If you are committed to delivering excellent customer service to our service users then this role is perfect for you. Under the direction of the Team Leader you will be the main point of contact for query resolution for our NHS colleagues. This is an initial 6 month fixed term contract with the opportunity to become permanent. What you will do: Provide excellent service to our NHS colleagues as the main point of contact for query resolution into all services we deliver. Be the proactive point of contact for any incoming query, ensuring these are actioned appropriately. Provide information, advice and updates to professional agencies Enter important information given to us by agencies onto our systems Provide a high degree of quality and achieve accuracy benchmarks in everything you do Offer flexibility across multiple disciplines based on the demands of the business Your experience will include: Experience within customer service or contact centre environment. Excellent communication skills, having the ability to control a call with the relevant language and focus on a resolution at all times. Excellent focus on quality and acute attention to detail Comfortable working to specific targets and goals. Ability to use Word, Excel, Outlook Email & Calendar at a basic level. Excellent communication skills- both written and verbal About Capita PCSE At Primary Care Support England (PCSE), part of Capita plc, we're committed to providing services that underpin the NHS in delivering high quality primary care services for patients. Whether it's managing supplies and market entry applications or moving medical records and processing payments, we deliver key administrative and payment support for GP's, dentists, pharmacies and opticians. Our vision is to create more modern, efficient, easy to use support services for the future - and we hope that you'll join us in achieving just that. What's in it for you? At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do. For the duration of your contract, we will work with you to make sure you can perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary, we will give you a holiday allowance and access to the company pensions scheme (dependant on your length of service). You will also have access to a wealth of internal opportunities that could open the door to continuing your career with Capita. You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. What we hope you will do next Help us find out more about you by completing our short application process - click apply now . We understand you might have some questions before taking the step to apply - you can email Vicky McCabe on for guidance. Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership. | Become a Change Maker | Follow Capita on Follow Capita on Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us. If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.