Capita

Capita Blackburn, UK
21/09/2018
Becoming a Customer Support Advisor with Capita Primary Care Support England (PCSE): PCSE are looking for Customer Support Advisors to join their established team in Blackburn town centre. If you are committed to delivering excellent customer service to our service users then this role is perfect for you. Under the direction of the Team Leader you will be the main point of contact for query resolution for our NHS colleagues. This is an initial 6 month fixed term contract with the opportunity to become permanent. What you will do: Provide excellent service to our NHS colleagues as the main point of contact for query resolution into all services we deliver. Be the proactive point of contact for any incoming query, ensuring these are actioned appropriately. Provide information, advice and updates to professional agencies Enter important information given to us by agencies onto our systems Provide a high degree of quality and achieve accuracy benchmarks in everything you do Offer flexibility across multiple disciplines based on the demands of the business Your experience will include: Experience within customer service or contact centre environment. Excellent communication skills, having the ability to control a call with the relevant language and focus on a resolution at all times. Excellent focus on quality and acute attention to detail Comfortable working to specific targets and goals. Ability to use Word, Excel, Outlook Email & Calendar at a basic level. Excellent communication skills- both written and verbal About Capita PCSE At Primary Care Support England (PCSE), part of Capita plc, we're committed to providing services that underpin the NHS in delivering high quality primary care services for patients. Whether it's managing supplies and market entry applications or moving medical records and processing payments, we deliver key administrative and payment support for GP's, dentists, pharmacies and opticians. Our vision is to create more modern, efficient, easy to use support services for the future - and we hope that you'll join us in achieving just that. What's in it for you? At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do. For the duration of your contract, we will work with you to make sure you can perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary, we will give you a holiday allowance and access to the company pensions scheme (dependant on your length of service). You will also have access to a wealth of internal opportunities that could open the door to continuing your career with Capita. You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. What we hope you will do next Help us find out more about you by completing our short application process - click apply now . We understand you might have some questions before taking the step to apply - you can email Vicky McCabe on for guidance. Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership. | Become a Change Maker | Follow Capita on Follow Capita on Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us. If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.
Capita London, UK
21/09/2018
Becoming a Graduate Project Manager with Capita Local Government: This is an interesting and varied role supporting the Capita Transformation Director and the project lead on the Five Councils Finance Transformation Project. The role will work with a variety of different stakeholders from within Capita and across our local government clients in the delivery of the Project Management Office and support system development activities. The Capita Project Office is tasked as a central control point for ensuring adherence to processes and framework, supporting project reporting, planning, change control and ultimately delivery assurance. The role will include involvement in project activities including participating in testing during implementation of Capita finance and income management systems. This position will have significant exposure to senior management, and outperforming expectations can lead to an accelerated career within Capita. Whilst distance working is a possibility, regular on site business will be required and projects can be anywhere in the UK although your immediate focus will be in the South and South West. Responsibilities Maintain plans, at project and work-stream levels, that communicate the totality of project work, key resources deployed and key dependencies between particular activities. Advise on and assist with project planning, prioritising tasks, determining dependencies, estimating future requirements and highlighting any problems to the Capita Project Lead and Project Managers Provide project-related administration, for high-level meetings and coordinating training on behalf of our clients e.g. Client Progress Meetings. Sometimes attending these meetings and being able to give advice and guidance to senior managers at those meetings on both progress and methodology Setting out all activities for the 5C Finance Transformation Project Plan during the next year and their dependencies, including development and implementation of new ideas, business as usual activities and legacy issues being fixed Coordination/assistance with preparation/submission of weekly highlight reports for the project including risk and issue management. Experience Degree educated, with a preference but not essential, background in area's such as project management, finance, accounting, business analysis, systems etc. Strong analytical skills and able to present complex information simply and with clarity Microsoft Office: MS Project, MS Word, PowerPoint, MS Excel, Visio Excellent people and communication skills Must exhibit a flexible, hands-on and can-do approach Travel is required and regular overnight stays are common so the ability to be away from home and be flexible for work is essential. About Capita Local Government For over 25 years, Capita has been the UK's leading provider of services to local government. We help councils to improve efficiency, provide better services and become more commercially sustainable. This works through a variety of frameworks, service agreements, commercial partnerships, shared services and joint venture companies. We cover all local government operations - from customer management, HR and property development to back office processing, administration and IT. Join us and you'll be part of a team providing a full range of back office, middle office and customer facing services. What's in it for you? At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do. As well as a generous basic salary, we also give you company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts. You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential - whatever that means to you. What we hope you will do next Help us find out more about you by completing our short application process - click apply now . We understand you might have some questions before taking the step to apply - you can contact for guidance and to request a full job description. Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership. | Become a Change Maker | Follow Capita on Follow Capita on Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us. If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.
Capita Whitley Bay, UK
21/09/2018
Technical and Business Support Manager (Temporary whilst permanent recruitment is ongoing ) Job Outline The post holder's primary role is to lead the technical administration support team for the Building Control service - supporting the Building Surveying Manager (BSM) in directing and integrating the Building Control service within the Planning and Building Control section in order to deliver a successful and sustainable operation and to meet business needs in accordance with the partnering objectives covering both core and growth work. Duties to include: Assist the BSM in managing and supervising the BC Administration team Responsibility for developing, operating and administering all business systems and processes in Building Control Provide regular detailed analysis of statistics and results for monitoring Building Control performance targets Involvement in production and analysis of financial reports with BSM and Group BCS Involvement in development and administration of Quality Systems with BC Quality Assurance Audit team Act as Systems Supervisor for Building Control IT package Responsibility for Validation process for all Building Regulations applications including decision process for correct charges payable Involvement in the Statutory Consultee process with regards to Service Level Agreements (NWL, TWFRS, etc.) Play a significant role in the marketing and development of the Building Control service Responsible for the Member's Enquiry system and procedures in relation to Building Control Provide administration support role to team with regard to all areas of Building Control, training, leave and stock control Provide a lead role in administration of growth work covering finances, fee quotations and reports, fire risk assessments, etc. Provide system administrator duties for the BMS including processing of invoices, ordering office supplies, logistical support for training and travel as required by the BC team The post requires a flexible approach to carrying out other duties as appropriate to the post as required by the BSM Further details of the role are outlined below: Operational Performance & Management Supporting role in the operational management of the Building Control business - admin and procedural matters Continuous Improvement in BC Service provision - BC Business Plan Objectives - BC Administration Policies & Procedures - via Partnership BC KPI's; CLG BC Performance Statistics Have joint lead role with processes and internal audits within the business unit, to contribute towards maintaining ISO accreditation. To play a significant role in initiating and coordinating ICT systems - Continuously maintain, improve, implement and develop - Building Control website / UNIform (User) / NTC Microsoft Office 365 (NTC LIM) / EG Workmanager / SAP / Planning Portal Tracking Business development opportunities in Planning and Building Control section - via Capita Salesforce Business Planning & Financial Management Supporting role of financial control of the BC Service - Building Reg applications - Plan Assessment/ Site Inspection charges - BC Charges Regs/ NTC Financial Regs - Invoicing/ Receipting of BC Fees. Commissioning process for Capita & NTC - rep for BC Client Satisfaction & Business Development Full understanding of delivery of excellent customer service and competition in BC industry - % market share for LABC model Ensure projects are delivered to meet or exceed agreed time, cost and quality standards Strengthen existing client relationships by proactively solving their own needs and demands and tailoring solutions to meet these Play a significant role to Identify, market, promote, advertise and develop new business opportunities and client relationships via marketing and advertising strategy within Building Control Growth Business Play an important supporting role in business development Co-ordinating forecasts, invoices, mid month/end of month reporting Essential Skills and Qualification BA Hons Degree in Business, Administration, Management or similar Managing processes Organisational skills Motivational Promotes excellent customer service Excellent IT skills Commercially aware Marketing aware Great communicator Ability to train admin team Financial forecasting for growth work ISO Quality Management auditing trained Prioritising and monitoring own workload and that of staff Ability to compile reports Drive process improvement Personal and Professional Qualities Leadership Work well within a team Customer focused Market aware Inspire and manage change and improvement Excellent communicator Innovative Flexible Maintain confidentiality where appropriate Approachable Follow Capita on Follow Capita on Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us. If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.
Capita City of Leeds, UK
20/09/2018
Scheduling Manager Leeds City Centre £25k - £35k depending on experience + benefits Becoming a Scheduling Manager with Capita Remediation Services: We have an exciting new opportunity for a Scheduling Manager to join Capita Remediation Services. The role of the Scheduling Manager will be to lead the Scheduling teams in supporting the operation in maintaining the optimal agent schedule design and profile to meet business demands within our contact centre planning function. What you will do: Work with the senior resource planning manager to define the performance measures and personal objectives for administrators and analysts you may be responsible for. Ensure effective management of staff within the planning team, taking action to resolve absence, misconduct and performance issues where necessary and documenting this effectively using the appropriate systems / methods. Ensure that schedule efficiency and productive hours are maximised across segments, including cross site resource requirements, and that this is achieved through a fair and open scheduling process for advisors. Ensuring all pre-planned scheduled activity is input into WFM tool within agreed timescales prior to schedule live date. Ensure all reporting and communications are to a high standard and are accurate in content. Ensure advanced out deviations / Intraday plans are optimised and ready for handover to Tactical Planning. Ensure team sizes and ratios are in line with priced levels and recommend changes to operations as necessary. Take the lead in shift alignments where necessary. Full utilisation and management of offshore scheduling teams, escalating any quality issues as they occur. Responsible for the accuracy of the data/information within WFM and planning systems or tools. Main contact and business partner to operations, managing operational scheduling queries. Build and maintain strong relationships with all teams in both Planning, Operations and the client. Clear understanding of how the commercial mechanism impacts on scheduling decision making Provide constructive solutions to day-to-day problems and development of long term processes. To constantly challenge current processes, suggest improvements to ensure that planning lifecycle processes are consistent between functions within the team. Ensure working practises are developed with the wider Resource Optimisation team regularly and implemented consistently. Design and deliver best fit attendance patterns within budgeted headcount through recruitment plans, attendance reviews & flexible working arrangements. Ensure relationships are maintained to ensure communication is maximised with key areas of the business. Set up and maintain regular contact with all planning teams at all sites. Attend all relevant business planning meeting Pro-actively and reactively take responsibility for other adhoc projects. Ensuring high levels of communication with all planning teams and sites throughout, engaging all relevant to deliver. Your experience will include: Essential: Experience at working effectively in a high-pressure environment, to challenging deadlines. The ability to promote the introduction of new ideas by continuous improvement initiatives Self-motivated, enthusiastic, professional individual Good commercial awareness Competent use and understanding of Workforce management systems Excellent problem solving skills Good organisational skills Excellent communication skills both verbally and written. Excellent diplomacy/creative skills The ability to analyse data and make valuable business decisions Excellent MS office application knowledge including Excel & Access Desirable: Line Management Experience 2 years planning/scheduling management experience preferable Expertise in using all essential applications and systems for line management (e.g Aspect eWFM, AIDA, Dakota, Firefly, OPT, MI Webview, SharePoint About Capita Remediation Services: We are Capita Remediation Services, a leading partner in the UK's financial remediation market, drawing on 20 years of experience in the regulatory review space. We've worked with multiple clients in the financial services sector, supporting on every major regulatory review since 1998 to help them address essential remediation activities. By joining our dedicated team, you'll be helping make this journey as smooth and efficient as possible for both client and customer. What's in it for you? At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do. As well as a generous basic salary plus bonus earning potential, we also give you 23 day's holiday plus bank holidays, (rising to 27), company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts. What we hope you will do next: Help us find out more about you by completing our short application process - click apply now . | Become a Change Maker | Follow Capita on Follow Capita on Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us. If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.
Capita Eldon Court, Percy St, Newcastle upon Tyne NE1 7YE, UK
20/09/2018
Becoming an Apprentice Administrator with Capita Local Government: The primary role is to provide business administrative support within the Building Control team - You will assist in delivering a successful and sustainable operation to meet the business needs of the service. In return you will receive full training, progression opportunities and well-rounded business knowledge through practical experience. What you will do: Operational Performance Supporting role in the operation of the Building Control business - administration and procedural matters ICT - Continuous improvement in service Financial awareness Invoicing/ Receipting of Fees Develop an understanding of pricing and issuing of quotations for Building Regulations applications Client Satisfaction & Business Development Assist in the delivery of excellent customer service Develop skills in supporting the team in delivering quality service Your experience will include: A minimum of five GCSEs grade C or above (or equivalent) which must include English and Maths Good communication skills (verbal, written and face to face) Strong organisational skills and the ability to meet deadlines Strong attention to detail skills and dedication to quality outputs Worked as part of a team as well as on your own successfully Competent IT Skills About Capita Local Government For over 25 years, Capita has been the UK's leading provider of services to local government. We help councils to improve efficiency, provide better services and become more commercially sustainable. This works through a variety of frameworks, service agreements, commercial partnerships, shared services and joint venture companies. We cover all local government operations - from customer management, HR and property development to back office processing, administration and IT. Join us and you'll be part of a team providing a full range of back office, middle office and customer facing services. What's in it for you? At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do. As well as a generous basic salary, we also give you 23 day's holiday, company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts. You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential - whatever that means to you. What we hope you will do next Help us find out more about you by completing our short application process - click apply now . We understand you might have some questions before taking the step to apply - you can contact for guidance. Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership. | Become a Change Maker | Follow Capita on Follow Capita on Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us. If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.
Capita Upavon, UK
19/09/2018
Becoming an Administrator with Recruiting Partnering Project (RPP): The Assessment Centre is the location for the formal selection process for candidates. The Loading Team is responsible for allocating candidates to these events, as per availability and requirements. Loading applicants on to Phase 1 Training is the final step in the Recruiting Group service. You will ensure that candidates are efficiently booked onto the appropriate training, ensuring they have successfully passed through screening, interviews, assessment centre, have completed final checks and accepted a job offer. What you will do: Confirm all information is available and correct for making a conditional offer Confirm attendance and readiness and schedule and confirm training Issue written Final Offer and Joining Instructions for training Issue Parental Consent Forms where appropriate, monitoring completed returns Ensure that Candidate records are updated accurately Protect candidate personal data and complete all other administration tasks required Your experience will include: Administration experience, ideally from a current or recent role Clear communication skills - on the telephone and in writing Strong attention to detail IT literate Familiarity with the Military desirable Recruitment experience desirable About Recruiting Partnering Project: Capita Recruiting Partnering Project (RPP), part of Capita plc, has been working with the Ministry of Defence (MOD) since 2012 to transform the British Army's recruitment service. Our exceptional team are looking at the entire recruiting and selection process for both the Regular Army and the Reserves. By joining us, you'll be helping realise our mission to make joining the Army a less daunting and more efficient, transparent experience for those wanting to become a member of the Armed Forces. RPP are part of Capita Plc, the UK's leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers' needs, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too. What's in it for you? At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do. As well as a generous basic salary, we also give you 23 days holiday, company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts. At our Upavon office, you will also benefit from free parking. You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential - whatever that means to you. What we hope you will do next Help us find out more about you by completing our short application process - click apply now . Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership. | Become a Change Maker | Follow Capita on Follow Capita on Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us. If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.
Capita Blackburn, UK
19/09/2018
Becoming an Operations Manager with Capita Primary Care Support England (PCSE): PCSE are looking for an Operations Manager to join their established team in Blackburn. If you are a strong Operations Manager who thrives on people development this role will be perfect for you. Under the direction of the Head of Service you will support and manage the team leaders in their day to day management of a back office department. What you will do: Be responsible for the achieving required service level agreements and key performance indicators Produce and co-ordinate relevant MI and data Own and put resolution action plans in place for all major incidents Work with the Leadership Team to develop and improve operational performance Co-ordinate and undertake the performance management of team leaders Act as escalation point for issues within your areas of responsibility Your experience will include: Broadened experience of managing operations as an Operations Manager on a large scale Experience of managing team leaders and undertaking performance reviews and development for them. Experience of customer service management Excellent analytical and communication (written and verbal) skills About Capita PCSE At Primary Care Support England (PCSE), part of Capita plc, we're committed to providing services that underpin the NHS in delivering high quality primary care services for patients. Whether it's managing supplies and market entry applications or moving medical records and processing payments, we deliver key administrative and payment support for GP's, dentists, pharmacies and opticians. Our vision is to create more modern, efficient, easy to use support services for the future - and we hope that you'll join us in achieving just that. Capita Plc are the UK's leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customer's needs, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too. What's in it for you? At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do. As well as a generous basic salary, we also give you23 day's holiday, company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts. At our Preston office, you will also benefit from free parking and the office is close to amenities. You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential - whatever that means to you. What we hope you will do next Help us find out more about you by completing our short application process - click apply now . We understand you might have some questions before taking the step to apply - you can contact Vicky McCabe at vicky for guidance. Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership. | Become a Change Maker | Follow Capita on Follow Capita on Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us. If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.
Capita North Cheshire Motorway, High Legh, Knutsford WA16 0SF, UK
18/09/2018
Becoming a Customer Experience Manager with DCC Smart Metering: Based in our Runcorn Office, the Customer Experience Manager will ensure the end to end operational design of the DCC meets the needs and obligations of both the DCC and its Users with a primary focus on the end customer experience. The Customer Experience Manager will facilitate discussions and actions with the right stakeholders to identify operational requirements and assure the subsequent implementation on the customers' behalf. They will be the voice of the customer in live operations in DCC, representing their viewpoints and driving a focus on the customer throughout the DCC culture. As the Customer Experience function is established in DCC, the Customer Experience Manager will create and operate a framework and methodology to measure customer satisfaction and work to implement improvements to increase performance in the customer experience measures agreed. What you will do: Own all DCC customer journeys. Champion the customer through all our customer journeys, identifying their needs and expectations. Be the voice of the customer in live operations in DCC, representing their viewpoints and driving a focus on the customer throughout the DCC culture. Demonstrate passion and inspirational customer focus Create and operate a framework and methodology to measure customer satisfaction and work to implement improvements to increase performance in the customer experience measures agreed Deepen the understanding of our customers across DCC including customer types Identify issues across DCC people, processes and system for inclusion in continuous service improvements Work with teams across DCC who own the production and design of all end to end journeys to ensure the use of Customer Journeys so that DCC anticipates service impacts. Facilitate discussions to identify operational requirements and operational processes that underpin each journey and work with the SMEs to help with the design approach. Ensure the correct governance around the implementation and integration of customer journeys into DCC Work in close collaboration with other internal teams to identify and prioritise customer experience projects. Facilitate discussions with the right internal and external stakeholders to identify operational requirements and operational processes that underpin each journey and work with the SMEs to help with the design. Your experience and skills will include: Knowledge of Customer Experience disciplines including measuring customer satisfaction, driving customer experience metrics improvement, creating customer segmentation, driving projects to improve customer experience, working to embed customer focus into operations. Excellent stakeholder manager and communicator with the ability to work collaboratively Resilient and determined with an ability think creatively and critically Skilled in writing customer communications Matrix management of team members if not direct line management Mid level experience in Customer Experience Management Degree qualified or equivalent Experience leading people and operational teams is preferred. As a minimum, experience of working in a service organisation delivering to customers Knowledge of the energy sector or comparable sectors e.g. telecommunications preferred About DCC Smart Metering At DCC Smart Metering we've built the data and communications infrastructure that will support the mass roll out of smart electricity and gas meters to homes and small businesses across the country. The world's most ambitious smart meter roll out will see over 53 million smart meters installed across the UK by 2020. Join us and you'll be part of a team that is supporting the country's transition to a low-carbon economy, and helping to ensure an affordable, secure and sustainable energy supply for the future. DCC Smart Metering are part of Capita Plc, the UK's leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers' needs, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too. What's in it for you? At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do. As well as a generous basic salary, we also give you 25 day's holiday (rising to 27), a discretionary annual bonus company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts. a You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential - whatever that means to you. What we hope you will do next Help us find out more about you by completing our short application process - click apply now . We understand you might have some questions before taking the step to apply - you can contact for guidance. Follow Capita on Follow Capita on Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us. If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.
Capita Blackburn, UK
18/09/2018
Becoming a Real Time Analyst with Capita Primary Care Support England (PCSE) Primary Care Support England are looking for a Real Time Analyst to join their existing team in Blackburn. Under direction you will be responsible for actively managing the workforce management system to support the business with service delivery What you will do: Track attendance providing regular updates to the operation and respective line managers Daily real time reporting on shrinkage plan v actual, organising and allocating resources appropriately to meet agreed targets Update staffing deviation reports, analysing performance with supporting commentary Provide regular performance updates throughout the day To initiate and advise on all tactical solutions to short term issues Ensure all shrinkage is recorded in WFM for accurate tracking and reporting purposes Serve as initial point of contact for all issues regarding real time resource optimisation Build on the models currently utilised to further advance the scheduling of resources Your experience will include: Experience of using a WFM tool Knowledge of a back-office target driven environment Understanding the impact of staff movement on key performance measures in the operation Experience of contact centre forecasting and scheduling methodologies High standard of knowledge of Excel Ability to make correct decisions. Makes sound and innovative decisions based on logical assumptions and factual information About Capita PCSE At Primary Care Support England (PCSE), part of Capita plc, we're committed to providing services that underpin the NHS in delivering high quality primary care services for patients. Whether it's managing supplies and market entry applications or moving medical records and processing payments, we deliver key administrative and payment support for GP's, dentists, pharmacies and opticians. Our vision is to create more modern, efficient, easy to use support services for the future - and we hope that you'll join us in achieving just that. What's in it for you? At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do. As well as a generous basic salary, we also give you 23 day's holiday, company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts. You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential - whatever that means to you What we hope you will do next Help us find out more about you by completing our short application process - click apply now. We understand you might have some questions before taking the step to apply - you can contact Ru Syed at for guidance. Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership. | Become a Change Maker | Follow Capita on Follow Capita on Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us. If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.
Capita Gloucestershire, UK
18/09/2018
We currently have an opening for a business support administrator to join our established GL Hearn planning team in Bristol. GL Hearn, part of the Capita Group, is one of the UK's leading property consultancies providing trusted commercial property advice to the public sector, developers, investors and occupiers. Our goal is a simple one - to understand our clients' business and combine our expertise and enthusiasm to help them create, develop, protect and enhance their business interests. GL Hearn is one of the country's top 20 multi-disciplinary property consultancies with highly experienced specialists in disciplines such as development consultancy, planning, valuation, investment, business rates and building consultancy. The successful candidate will ideally need to be experienced within a commercial environment and offer previous experience in an administration role. Previous experience of working in a planning consultancy would be an advantage. Additional training and development is offered in this opportunity. In addition you will need to be highly accurate in your work and be competent in Excel, Database management and Word. You will be part of a small specialist team that provides town planning advice to a range of public and private sector clients. Our Bristol team also provides support to the national GL Hearn team with regards to Environmental Impact Assessment and the role will be required to provide administrative support to this team in relation to document production including formatting and managing inputs received from external consultants; and general project administration duties. Your general responsibilities will be to support the Bristol team in undertaking duties such as: Supporting fee earners on projects in regards to job set up, compliance with quality assurance requirements, filing, copying, typing and other project support that may be required. Maintaining routine billing records, work in progress reports, fee forecasting reports, preparing detailed invoicing breakdowns and accurately processing monthly client invoices. Planning, coordinating and scheduling internal/external meetings. Monitoring of fee earner diaries, reminding fee earners of diary commitments and taking responsibility for ensuring that they have all supporting paperwork and information for each meeting or appointment. Overseeing and prioritising incoming email, post and voicemail when fee earners are out of the office, acknowledging receipt and responding on behalf of the fee-earner. Supporting with the document production and formatting of reports, assessments and letters. To undertake general office duties such as post opening, reception cover and supporting the office Director in running the office. Preparing presentation slides and materials for internal/external meetings and seminars in the company's house style. Opening and closing of job files including completing conflict checks, preparation of client engagement letters, collating all the relevant information required and updating client files regularly. Support to GL Hearn EIA team with document production including formatting and managing external inputs; and general administration support. Assisting the practice's marketing activities, for example, maintenance of a contact database, preparation/execution of mailshots, assistance with organising distribution of marketing publications, supporting at client events etc. Your experience will include: Excellent IT skills- Excel, database management, Word. Good time management / prioritisation skills. Ability to work to tight deadlines. Ability to work individually and as part of a team. Excellent communication, organisational and team working skills. Conscientious, approachable and enthusiastic. An ability to build good knowledge of the company, its departments, key personnel, clients, procedures and business practices. Previous knowledge of planning consultancy and EIA work is desirable but not essential. What's in it for you? At GL Hearn we believe in an open, transparent working environment that encourages ingenuity and collaboration with colleagues, customers and clients is what makes us so effective at what we do. As well as a competitive salary, we also give you 25 day's holiday, matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts. You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow are almost endless. Our mission is to help you realise your potential - whatever that means to you. Follow Capita on Follow Capita on Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us. If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.
Capita Coventry, UK
17/09/2018
Role: Digital Process Analyst Salary: Up to £40k depending on experience Location: Coventry Becoming a Digital Process Analyst *** ** What you will do: Produces project objectives, scope, timelines, responsibilities and communication methods for digital business process analysis projects - including the requirements, improvements to processes and systems for customer and business efficiency purposes, and to drive channel shift Produces timely, cost effective and high quality digital solutions to improve current processes or implement new ones, on the basis of analysis, business knowledge and sound personal judgment. Enables and supports continuous improvement projects delivering innovative digital customer experience, increasing customer value and eliminating waste and non-value adding activities to the business Enables the definition of new business process and use of new technology solutions to support business case development Your skills and experience will include: Experienced in a recognized business process re-engineering methodology with evidence of driving business benefits through new processes Up to date knowledge of changing digital trends in order to understand potential innovative solutions that meet customer needs Experience of delivering digital solutions with a strong knowledge of web based solutions, and evidence of channel shift Ability to deliver improved customer journeys (online, offline and Omni channel) About Capita Local Government Capita plc, the UK's leading provider of business process management and integrated professional support service solutions, with 68,000 staff across the UK, Europe, South Africa and India.We cover all local government operations - from customer management, HR and property development to back-office processing, administration and IT. We can deliver one or two individual services, an entire function (e.g., finance, contact centre or HR), or an end-to-end business process. What's in it for you? At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognizing your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holidays, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment. What we hope you will do next Help us find out more about you by completing our short application process - click apply now. | Become a Change Maker | Follow Capita on Follow Capita on Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us. If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.
Capita Stoke Gifford, Bristol, UK
16/09/2018
Capita Life and Pensions in Bournemouth require a Project Manager for a 3 month contract. Instrumental in supporting the Project Management function within a project services environment, this role requires a strong, well rounded and dynamic individual with proven project management capabilities. Reporting to either a Programme or a Portfolio Manager within Project Services, this individual will be responsible for managing the successful delivery of change and IT projects to agreed time, cost and quality standards. The individual must have a demonstrable ability to work across all levels of stakeholders and third parties within a commercial environment. Accountable for Project initiation and definition of required deliverable and governance models Planning across all stages of the project lifecycle and obtaining appropriate levels of sign-off Ensuring projects are delivered to agreed time, cost, quality, TCF and compliance objectives Management of the project on a day to day basis to deliver in line with agreed project plans Execution of project plan, monitoring progress and taking all necessary actions and escalations where appropriate Reporting progress at agreed intervals to the project board Engaging and communicating effectively with key business and client stakeholders Ability to apply an appropriate level of challenge to ensure positive outcome Risk identification, documentation and impact assessment, including action mitigation Issue and dependency management with appropriate stakeholder communication Provision of accurate project and financial status updates Identifying potential improvements as part of a wider Project Management Competency Working in accordance with Capita group policies, client and regulatory requirements and operational frameworks Role modelling the Capita values Working in accordance with Capita's group policies, client and regulatory requirements and operational frameworks Skills & experience Essential Proven project management track record in a delivery environment Solid experience of the full project lifecycle Demonstrate effective and productive stakeholder management both internally at all levels and with third parties Must be able to lead, motivate and manage cross functional, multi-disciplined teams Builds productive relationships with functions and third parties outside of the project team Operate effectively in a commercial environment Apply a flexible approach to successfully deliver to tight deadlines or changing scope Ability to prioritise and multi task in a challenging working environment with excellent organisational skills Strong influencing skills and an ability to apply an appropriate level of challenge A professional approach and manner with an aptitude to learn Encourages development of others through knowledge sharing to negate the risk of key man dependencies A team player - positive contributor - takes pride in helping the team to deliver Ability to demonstrate strong customer focus and communicate in business language Experience of working within a project services/IT environment delivering change and/or transformation projects Desirable Experience of working with business customers and technical delivery resources (including third party suppliers) PRINCE 2 foundation or practitioner or industry standard equivalent qualification Experience working within an outsourcing environment Follow Capita on Follow Capita on Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us. If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.
Capita Shirley, Solihull, UK
15/09/2018
Customer Journey/ Comms Lead *Contract length:5 months *Location: Solihull Brilliance begins with you, and there hasn't been a better time to join npower Business Solutions as we embark on a transformational journey to change the way we operate and engage with our customers. You'll be working on direct project activity off the back of this new change initiative, ensuring all of our customer-facing communications and customer journeys are fit for purpose, in line with our new target operating model and value adding. Key responsibilities: *Are you able to take complex information and transform it into a compelling, simple, creative and easy-to-read form for our customers? *Can you understand different customer segments and how you need to apply communications differently depending on the audience? *Can you act as the programme's voice to our customers, providing narrative around all communications? *Is the customer at the heart of everything you do? *Can you understand the impact that different journeys have on customer experience and behaviour? *Can you understand and challenge existing customer journeys? *Do you use your creative resources to really bring customer journey's to life? *Have you worked alongside creative agencies? With such a high-profile programme, you'll have great exposure within our very successful Business Solutions segment; so, whilst this opportunity is initially for 6 months to support us in the roll-out, by making your mark, you could open the door into different avenues with us. We're looking for the following skills and experience, so if this is you please apply: *Experience of customer journey and communications *Copy-writing - both online and offline *Extensive stakeholder management skills, with the ability to also manage external agencies *Be resilient and able to manage multiple projects at any one time *Project management and prioritisation skills *Be passionate about communication and customer experience and have a creative flair *Have the confidence to challenge us, yourself and the business *Have the ability to demonstrate applying creativity to tackle solutions in communication *Digital experience is preferable but not essential *Be a self-starter, organised and have the confidence to be proactive in your approach Our company npower is one of Britain's leading energy companies and is part of the Innogy SE group. We serve around 5 million residential and business accounts with electricity and gas, with key sites in the South West, Midlands, North and The North-East of England. Every year, we issue over 22 million bills and answer around 2 million phone calls. npower is one of the most successful providers of energy supply and solutions to British businesses and are the first energy company to be awarded the Carbon Trust Triple Award for sustainable management of energy, waste and water.
Capita Hampshire, UK
14/09/2018
Office Administrator Location: Southampton Our commercial Real Estate team are looking for a administrator to join the team in our Southampton office . GL Hearn provides trusted commercial real estate advice to developers, investors and occupiers in both the public and private sector. Our services include commercial rating, planning, housing consultancy, corporate and business space advisory, valuation, neighbourly matters and retail advisory. The successful candidate will ideally need to be experienced within a commercial environment and offer previous experience in an administration role. Additional training and development is offered in this opportunity. In addition you will need to be highly accurate in your work and be competent in Excel, Database management and Word. Your general responsibilities will be to support the business rates team in undertaking duties such as To undertake general office duties such as post opening and reception cover. To undertake the preparation of post for collection. Maintaining GL Hearn database with up to date data for properties held Communication with clients and colleagues to keep records up to date, generally by e-mail or telephone. Requesting tenure for properties and ensuring the same is updated as required. Inputting of data received from client schedules, generally in excel or hard copy. The requesting of and analysing client trade information. Providing support to Case Valuers, preparing reports, presentations and submissions for hearing at Tribunal Dealing with all actions required in respect of the Check, Challenge and Appeal process About GL Hearn| Part of Capita Real Estate & Infrastructure We are one of the UK's leading real estate consultancies. At GL Hearn, we provide trusted commercial real estate advice to developers, investors and occupiers in both the public and private sector. Your experience will include: Competent IT skills - Excel, database management, Word Good time management / prioritisation skills Good communication skills Ability to work to tight deadlines. Ability to work individually and as part of a team. What's in it for you? At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you25 day's holiday, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment. What we hope you will do next Help us find out more about you by completing our short application process - click apply now . Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership. Listen | Create | Deliver Follow Capita on Follow Capita on Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us. If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.
Capita London, UK
13/09/2018
Location London W1T3LR Salary 24-26 k depending on experience Becoming a Welcome Host/ Front House Receptionist with Capita Are you looking for a new and rewarding role? We are recruiting for a Welcome Host for our London office To be responsible for the delivery of world class Receptionist services in our new Head Office in a fast paced and exciting environment with approximately 700 staff You will communicate well and demonstrate an efficient and friendly front of house service to customers and stakeholders at all times. What you will do: Meet and greet all guests and stakeholders, ensuring all parties have a smooth and efficient experience of front of house Manage the allocation of visitor access passes implementing the correct security policies and regulations with a professional and polite manner Bookkeeping duties including monitoring and recording petty cash payments, raising purchase orders and invoice approvals Completing ad-hoc administrative tasks delegated from appropriate stakeholders Act as an integral and collaborative part of the team alongside security, cleaning, M&E and SFM teams. (One team approach) To arrange the setting-up & booking of meeting rooms on a daily basis using a computerised system, arranging catering, if required following the invoice process Act as an Ambassador for Capita maintaining a professional and presentable appearance both personally and the front of house workspace area Represent the business ensuring confidentiality and discretion always Please note the JD is non-exhaustive of all duties and any another reasonable managers request. Your experience will include: Must have experience in a similar role in a similar environment Be able to forge effective working relationships through efficient oral communication skills both within Capita and externally Be able to work shifts to cover front of house areas on both the 1st and 2nd floors between 07.00 and 18.00hrs (40Hrs p/w) Proficient in the use of IT platforms, Outlook, Word, Excel and bespoke telephone exchange where needed Suitable and appropriate level of experience to understand written instructions and be numerically competent for the role Impeccable 5-star customer service skills Promoting the highest standards of personal appearance and friendliness Excellent communication, time management and organisational skills Demonstrated capability for coordination, problem solving, decision making, sound judgement, assertiveness and ability to adapt to diverse situations About Capita Plc Capita Plc are the UK's leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customer's needs, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too. What's in it for you? At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do. As well as a generous basic salary, we also give you 23 day's holiday company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts. You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential - whatever that means to you. What we hope you will do next Help us find out more about you by completing our short application process - click apply now . . | Become a Change Maker | Follow Capita on Follow Capita on Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us. If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.