Brook Street

Brook Street City Corner, Hinton Parva, Swindon SN4 0DH, UK
20/03/2019
We are currently looking for an Account Manager to join our organisation to support the day to day delivery of one of our most prestigious accounts. Situated throughout the UK (predominantly with sites in the Midlands and the South of the UK) you will be required to travel and work from a number of different locations on a weekly basis. Ideally we are looking for someone with previous Account Management or someone looking to move away from a 360 Recruitment Consultant position into a more Client delivery focussed role. The main responsibilities of this position include: - Working with Client Line Managers to discuss recruitment requirements - Ensuring the supporting Brook Street branches source suitable applicants to meet client requirements within the agreed timelines and contracted SLA's - Dealing with and co-ordinating responses to ad-hoc contract issues and problems - Implementing HR policies and procedures - Carrying out efficient exit procedures - Manage account finance by providing figures as required and correct invoicing - Attending stakeholder meetings with the client directly and resolving any issues in a timely and professional manner - The management and resolution of any payroll issues and liaising with internal departments to ensure 100% accuracy - Ensuring compliance with company, client and legislative requirements. - Maintain and control accurate data using legislative and company systems - Ensure an effective and secure system for all information /data including paper based documents - Comply with the Company's Business Ethics and standards of excellence - Sustain existing client relationships and maximise new business to increase revenue - Monitor customer service through the Quality Management Programme - Promotion of Brook Street's professional image through the appearance and conduct of the branch staff - Completing on-site visits and clinics with the existing workforce at the Client operating location Benefits include: - Company car, mobile phone and laptop - A competitive remuneration package - 22 days holiday + 8 day's bank holiday (increasing to 27 days on completion of 5 years' service) - Full training will be provided For more information or to apply please email
Brook Street 133 Oldham St, Manchester M4 1LN, UK
20/03/2019
I am looking for a Service Engineer to join a well-established and friendly company based in Openshaw, Manchester. The company are a major supplier within their sector who supply to a wide range of customers based in the North West and around the UK. As a Service Engineer you will be involved with the installation and service of a range of equipment. The successful applicant will ideally have experience in both electrical and mechanical service work in relation to large plant or commercial vehicles. - Plant hire / Truck maintenance would work hand in hand. You will have excellent communication and customer service skills and will be flexible to work on and off site. You will be of a friendly and helpful nature. Product training will be provided to the successful applicant. A clean driving licence is required. Salary is around £22,000 basic with additional overtime and bonus. You will also be provided with both a van and phone. Please call Emma on or email
Brook Street Hatfield, UK
20/03/2019
A UK based logistics company that are a market leader who provide cost effective and on time distribution. A financially stable organisation that are growing and offer a friendly, busy and interesting opportunity. You will be dealing with customers over the phone, tracking deliveries, dealing with customer enquiries and delivery problems, liaising with internal departments to ensure the smooth running of orders and deliveries, liaising with Account Managers and ensuring dispatch of returns to customers and offering a high quality service. We are looking for candidates with a passion for customer service, you will be organised and have a good attention to detail with excellent customer service and communication skills. You will have an Administration and Customer Service background, with intermediate skills in Excel and Word, be calm under pressure and work well within a team. The hours are on a rotating shift pattern of 8.00 to 16.30, 9.00 to 17.30 and 09.30 to 18.00 with 1 hour for lunch.The company are offering a competitive remuneration package of £20249 per annum, plus a £300 annual bonus, plus pension, free car parking ,20 days holiday which rise with the length of service and opportunities to develop and progress. So not to miss out send your CV Alternatively call Sonia on
Brook Street Kenilworth CV8, UK
20/03/2019
I am currently recruiting for an Administration Skills Co-ordinator for a company based in Kenilworth. Working hours are Monday - Thursday 09.00-17.15 and 09.00-16.00 on Fridays. The salary is between £19,500 - £25,500 pro rata. This position is initially being offered on a 6-month fixed term contract and interviews will take place w/c 25th March with an immediate start. The main purpose of the Administration Skills Co-ordinator will offer administrative support to the skills team and the skill leadership group Main duties include; Diary Management Travel and accommodation arrangements Organising internal and external meetings Raising invoices and PO numbers Processing expenses Reconcile project budget information with financial records held within the accounts Produce reports, such as activity reports, target and KPI reports My client is interested in seeing candidates that are; Strong experience working as Administration Coordinator or a PA Great communication skills Adaptable to situations and people Accurate and attention to detail whilst working at pace Diary management Planning and coordination experience Attending meetings and taking action notes Confident dealing with challenging queries and people Internal and external customer service If you are interested in applying for this role, please apply below or send CVs or call and ask for Cher.
Brook Street Croydon, UK
20/03/2019
Quality Auditor (Travel & Warranty Ops) Croydon Overview: To continuously monitor and measure the quality of co-ordinator calls and files, providing feedback, and coaching where required. To mitigate both volume and content of complaints through the effective identification of issues impacting the quality of the customer experience. To ensure the customer is at all times centric to the business, and that the highest standards of customer service are maintained. This position is based on a 35 hour week. Salary- £23,000 plus £1k annual bonus Duties- Call Monitoring and File Reviews Ensure calls are monitored and files are reviewed to highlight issues in order to improve the delivery of consistent levels of Quality service across all operational teams Be responsible for retrospective/remote weekly call and file auditing. Conduct end-to-end file assessments to ensure we are focused on the entire customer journey. Conduct feedback meetings with the individual members of the Co-ordinator team in liaison with the relevant Team Manager. Liaise with Team Managers in providing appropriate bespoke co-ordinator coaching on call handling/ file quality. Utilise the appropriate resource to ensure individuals receive the relevant training or additional assistance to meet the business need. Provide QA data upon request. Communication Ensure that all information, relevant to the call/department is effectively communicated to the team. Communicate any problems, developments or changes to the Operations Management Team. Collate relevant data for on-going BAU training needs at departmental level. Ensure all information (paper or electronic) for coordinator use is fit for purpose/up to date and signed off by operational managers. Facilitate a Customer Centric, Quality Driven Culture To highlight and manage positive and negative performance issues at both individual Co-ordinator and team level. To liaise with the Operational Management Team to: Identify generic performance issues and offer appropriate support. Identify gaps in performance related to specific client needs and ensure information is shared with appropriate parties. Essential: Experience in the Travel Insurance/Motor Warranty Industry Well-presented and in-line with working within a corporate environment Proactive and challenging Attention to detail and desire to provide excellent customer service Flexible and adaptable to changing situations Able to work under pressure to meet deadlines Appraisal of customer service calls preferably via some form of auditing Facilitating business change Intermediate knowledge of Excel Ability to interpret and analyse data and identify trends Ability to describe and understand the difference between good and outstanding customer service Proven experience of working to and exceeding results driven deadlines Proven ability to deal effectively with complaint investigation and providing positive solutions Desirable: Experience in the Insurance/Assistance or related industry Certificate /diploma in customer service or related area A period of sustained experience within a people management role Conceptual knowledge of TCF
Brook Street Oxfordshire, UK
20/03/2019
As an Administrator, the post holder will work as part of the team which delivers effective support service to Thames Valley Cancer Alliance. The Cancer Alliance is responsible for a number of work programmes which support delivery of the NHS outcomes framework domains and reduce unwarranted variation in care. As part of this role the post holder will provide a comprehensive administrative support service to the Leads of each Clinical Tumour Group and Clinical Expert Advisory Group as well as to the Cancer Alliance Team. In particular the post holder will: " Provide high quality project, service, initiative and administrative support including information and analysis. " Preparing documents, reports and materials in readiness for meetings. " Arranging meetings, booking rooms and hospitality, compiling agendas; " Taking formal minutes and chasing actions from meeting " Handling queries and ensuring that relevant information is imparted and confidentiality is maintained. " Data input using database, spreadsheets. " Day to day office administration activities for the team. If you are interested and would like to know more about the role, please contact Alex on or email Alex on
Brook Street Southampton, UK
20/03/2019
A local employer in Southampton is looking for a strong Customer Services individual to cover a Part Time Customer Services role, 20 hours a week over 5 days ideally working 10-2 or 10-2.30 with a 30min break. For a 12 month Maternity contract. JOB SCOPE: The Customer Service Manager owns the relationship for all customers within their allocated portfolio or territory. They will be responsible for ensuring that the everyday requirements of their customers are fully achieved on time and right first time, and will manage all aspects of the taking, processing and fulfilment of orders and resolving queries. The Customer Service Manager is responsible for the growth and retention of the accounts within their portfolio including product /service penetration. The Customer Service Manager must act responsible and be aware of any overdue debt and if there are any underlying problems causing this. The Customer Service Manager is required to attain a detailed knowledge of the operation and benefits of the Business Management System, thus enabling them to promote and develop the service to existing and potential customers. JOB FUNCTIONS: * Development of existing customer relationships through proactive contact via the telephone, and at meetings providing a personalised service. * Responsibility for the day to day running of the account and be the main point of contact for their customer. * Liaise with and assist finance to resolve any account/debt issues. * Compilation of quotations, both paper and electronic * Inputting of orders into the in-house systems. * Accurate maintenance of customer and vessel records. * Record and resolve all complaints effectively. * Acquisition of a thorough knowledge of all in-house services * Provision of cover for peers during absence. * Travel within the UK and overseas may be required, and is considered an occasional feature of this role. Requests could be made at short notice. * Any other task determined necessary by line management. * Upselling within your accounts * Ensure customer satisfaction and therefore customer retention * Support regional offices with regard to Regs4ships enquiries EMPLOYEE COMPLIANCE: * The job holder will be expected to comply with any reasonable operational instruction or procedures relating to Company policies, reporting and controls. In particular Section 7 of the Health and Safety at Work Act 1974 provides a duty on every employee, while at work, to take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions at work. * It also places a duty on employees to cooperate with their employer so far as is necessary to enable their duties to be complied with including the appropriate use of personal protective equipment (PPE). * Failure to comply with this duty may result in the Company invoking the disciplinary procedure. SKILL REQUIREMENTS: * Computer literate * Proven track record in customer service with particular emphasis on sales * High level of skills in communication, both written and verbal * Confident articulate telephone manner * Ability to work under pressure and meet deadlines * Numerate - capable of constructing quotes and controlling financial aspect of customer accounts * Previous experience in the shipping/marine industry would be advantageous This role is paying £9.35 per hour based on a pro rated salary £9730
Brook Street Radcliffe, UK
20/03/2019
Our client who is based in Radcliffe is an independent organisation who provide professional services to organisations throughout the UK Due to expansion, they now require Customer Service Advisors to join the team. This is a floating role so therefore you MUST be flexible to do 4 on and 4 off varied working pattern; Working shifts are: 7am to 7pm 7pm - 7am 12pm- 12am You will be taking calls from customers, placing any new orders, dealing with any issues that has arisen over the previous shift. You will manage the whole process from initial requirement to completion of the job ensuring that customer standards have been adhered to at all times. Previous experience within a busy customer service advisor position is essential along with good computer skills. You will use an inhouse bespoke system which you will be trained on and you will also need good Excel skills. Accurate attention to detail is essential for this role along with excellent communication skills and the ability to handle queries in a professional manner. Due to the nature of this business, the successful candidate will have to undergo and pass a background check and credit check Salary ia £18,000 - £20,000 depending on experience, Free parking - excellent public transport routes Please call Emma on or email your CV ASAP
Brook Street Luton, UK
20/03/2019
Great opportunity for someone who would like to join a small office and enjoys a variety of duties on a day to day basis. You will be dealing with customers and supporting a Sales Manager in the north of the country and using Word and Excel. Part of the role includes processing orders accurately and queries resolved. The type of person this role would suit is someone who is flexible, accurate with attention to detail, able to work as part of a small team and has excellent customer services. The benefits include 25 days holiday plus 8 days bank holiday, a generous pension scheme, free parking facilities and kitchen area. If you are interested in this role please contact
Brook Street Royal Leamington Spa, UK
20/03/2019
We are delighted to be adding to our busy team with this fantastic, long term Temporary assignment for a Court Usher. We are a friendly and motivated team; although we work extremely hard to strict deadlines, we also enjoy a great working atmosphere. Your responsibilities will include a large array of administrative including; emailing, faxing, filing, drafting letters, telephone correspondence and more. You will be fully supported and trained on our systems to ensure that you thrive in this great Temporary role. Our ideal candidate has 6 months + experience within a recent admin role, excellent customer service and is looking to work hard for us, who knows, this role could even become Permanent in the future! We can offer a great working location, fantastic team environment and holiday pay for the successful candidate, with a salary of £7.83 per hour. We will be conducting a one stage interview to ensure we get to know each other before working together. You will also be required to undergo security clearance before you can start. Click APPLY NOW if this is the role you have been waiting for!
Brook Street Wellington, Telford, UK
20/03/2019
Sales Support advisor required in Telford. Working Monday to Friday, 9am to 5:30pm paying £9.50p/h Temporary ongoing for approximate 3 to 6 months. Our client is looking for a Sales Support Advisor to join their team in Telford. We are looking for self motivated, reliable individuals to join our client who are experts in providing business solutions across multiple sectors. This really is an exciting opportunity that would suit someone looking to establish a career, as you will benefit from on the job training & on going development. You will need: Excellent communication skills. Confident telephone manner. A can do attitude. The role: - Taking order details and loading onto SAP system. - Checking supplier and stock levels and advising customers on delivery dates. - Liaising with sales reps - Chasing purchase order numbers and ensuring these are assigned to the correct customer accounts. There is a lot more to this role than meets the eye! You will be joining a fun, modern working environment and will have access to free onsite parking and canteen facilities. Call Brook Street on and speak to Tori to be considered for this exciting opportunity.
Brook Street Farsley, UK
20/03/2019
Are you a care assistant looking for a new role? I am currently working closely with a well established client who are looking for experienced loyal care assistants to join their team. This is a large home based in Pudsey who have both residential and dementia on site. Requirements- *A passion for caring for people *Flexibility * A knowledge of dementia *experience in caring for over 65s In return you will receive- *£8.20+ per hour depending on experience and qualifications *Generous annual leave. *Uniform *Meals *Company pension Scheme *Training provided 21- 35 hours per week including evenings and weekends on a rota basis - Shift patterns are 7am to 2pm and 2pm to 9pm or long days - Alternate weekends off - Permanent The company believe that residents should be looked after with the utmost dignity and respect and are proud of the high standards they achieve. APPLY NOW! Or contact Ella Sandoval on for help in finding your next role.
Brook Street Kent, UK
20/03/2019
Are you a Deputy Home Manager who has experience with working with children in a residential setting? Are you able to organise, direct and develop a team? Can you use the childcare standards and best practise model to guide decisions and create awareness? Are you seeking a new vocation in Thanet (Ramsgate), Abbey Wood and Crawley? If yes to all of the above then please keep reading... We are looking to recruit a Deputy Home Manager to assist the Home Manager in maintain the smooth running of the home by promoting a harmonious culture by coordinating, supervising, directing and facilitating the team in delivering a high standard of care. Protecting and supporting the children and young people is our client ultimate goal therefore the ideal person must see this as their main agenda. The deputy Home Manager should have knowledge of: - Management theories - Management Qualifications - Management training and experience - Up- to- date knowledge of childcare and child protection laws Experience: - Awareness of group dynamics in residential settings - Vision, creatively and innovation -Tolerance and resilience - Professional assertiveness - Good organisational and time management skills - Awareness of own values and beliefs and confidence in own skill with Equal opportunities. - Enthusiasm and commitment to the childrens protection and development The Deputy Home Manager should have abilities such as: - The ability to organise, plan and take responsibility -The ability to communicate clearly and effectively, both with colleagues and children, verbally and in writing. - Ability to motivate aid and guide children in their self- development - Listen and respond both responsibly and appropriately with sensitivity - Report and placement planning. - Ability to understand and implement Quality Standard and support care. If you would like to be considered for this post, please forward an up-to-date CV to Karen at BS Social Care: The position will be subject to satisfactory reference being obtained and an enhanced DBS check.
Brook Street Wellington, Telford, UK
20/03/2019
SERVICE ENGINEER TELFORD £35,000 Continental Shift Pattern Our client based in Telford is currently recruiting for a SERVICE ENGINEER to provide engineering and maintenance support to the manufacturing process. You will be carrying out preventative maintenance of plant equipment. Responsibilities: * Ensure safe working practices * Carry out maintenance of plant equipment *Monitoring machine performance *Order essential engineering parts using EPR system * Replace parts removed and complete documentation *Carry out machine modifications and improvement activities *Ensure communications are effective with senior management and all relevant sections and departments *Ensure good housekeeping Qualifications required: City and Guilds Electrical or Mechanical Engineering OR BTEC National Diploma in Mechanical or Electrical Engineering OR NVQ Level 3 Engineering Maintenance Diploma (Electrical or Mechanical Pathway) or equivalent OR Craft apprenticeship in Electrical or Mechanical engineering For immediate consideration apply now via this advertisement with your up to date CV.
Brook Street Lincoln, UK
20/03/2019
A well-recognised FMCG company based in Lincolnshire are seeking a Multi- Skilled Maintenance Engineer to join their current Maintenance team. The Role: - Work with the engineering team to test, install and commission new equipment - Respond promptly to breakdowns and give feedback to production regarding expected downtime and planned corrective action - Conduct planned preventative maintenance and other equipment servicing as directed by the engineering manager - Work closely with fellow engineers and the production team to develop a dynamic and positive attitude to the challenges of a busy production department The Successful Candidate: -Must be a time served engineer and/or hold a relevant qualification in Electrical / Mechanical engineering - A minimum of 2 years' experience of working within an automated production facility is essential for this position, whilst experience of working in the food / Brewery / FMCG Shifts: 4 on 4 off either 7pm-7am or 6pm - 6am Salary: £34,000 increasing to £36,000 on completion of probationary period. (+ OT) If you believe you have the right skills and experience for this role, please apply online or call Becky on for further information.
Brook Street Bletchley, Milton Keynes, UK
20/03/2019
Workforce Planning Specialist Competitive Salary Coventry/Milton Keynes My client who is based in both Coventry and Milton Keynes are looking for a new planning support Specialist to join their team. Responsibilities: " Assist with gathering call data for analysis which will produce call volume trends, service activity. " Produce forecast which is required for staffing levels and provide this to management " Be a point of contact for scheduling requests, time off, shift trends etc. " Develop a base knowledge of workflow/workforce management by assisting high level workforce planning. Desired skills: " Excel, Access, IEX workforce management system, Hyperion Budgeting Software " Ability to learn company policies and procedures to complete assigned tasks " Follow established procedures If you feel this is a role suitable for yourself then please send CV
Brook Street Bury St. Edmunds, Bury Saint Edmunds, UK
20/03/2019
Our Public Sector client is seeking an experienced Administrator to join their team on a full-time, temporary basis. The role is Monday to Friday, £9.45 an hour. The role will include but will not be restricted to; - Court preparation - Completing Court Usher duties such as calling in guests - Case work - Working on cases related to Child maintenance and enforcement claims - Updating databases - Record Management - Answering telephone queries - General administration The rate of pay is £9.45 an hour. Holiday entitlement and pension scheme available. Apply online today! For additional information please contact Aurora on
Brook Street Newport PO30 5WS, UK
20/03/2019
Job- Support Worker Location - Newport Salary - £17000+ I am currently looking for an experienced support worker. You will be working in a small residential home within Newport. You will be supporting adults aged 30-50 assisting with every aspect of their daily lives. This will include shopping, cooking and cleaning You must be a driver for this role, each service user has their own vehicle which you will use. Due to insurance you must 25+ for insurance. There is a shift pattern in place for this role including sleep-ins, there is a dedicated night worker and you will support them if needed. Please apply today if interested. To find out more or to apply, please call Alfie on or email your CV
Brook Street Basildon, UK
20/03/2019
Our client provides market leading insight into local health economies with access to senior stakeholders and the wider NHS- which in turn provides greater results in more effective and actionable insights Ideally you will have experience from the Healthcare Industry or a very similar environment specifically involving CRM data flows and service delivery, software development, data analytics, research and Business Intelligence. If you have this experience within NHS Commissioning Excellence and Pharma Business Intelligence that would be fantastic BUT in the end strong PM experience is the key requirement They are now looking for an experienced Project Manager and will be managing the end to end process of a variety of projects from Software Development through to Marketing and Consultancy. This is a truly autonomous PM role where you will have complete ownership of internal and external small and medium sized projects across all of their products and services. Working in a new established team it would be great if you have experience of managing Software Development or digital IT projects - however this is not essential Ideally you will have a Prince 2 ( or similar) qualification/methodology This is a very busy role and you will need to be adaptable, be a strong multi-tasker and be able to work to deadlines. Occasionally you may need to travel to their other offices in London and Nottingham £260 Please apply today today to find out more about this great opportunity
Brook Street Nottingham, UK
20/03/2019
Our public sector client is recruiting a member of staff on a temporary basis to provide support to the busy team Our client is located in the heart of the city centre and offers a great modern open plan working environment. This is a temporary role to work full time 37 hours per week Monday to Friday, and the assignment is expected to run until mid June 2019. Duties may include but not be limited to * Ensuring the timely and correct payment of service charges, utility bills, casual hire and insurance for estates and landlords costs as per lease obligations. * Raising purchase orders on the SAP system for service charges, utilities, casual hires and goods receipt appropriately and in a timely manner. * Processing rent, rates, service charge, utilities and building insurance queries * Maintaining the Estates Finance database with service charge, rates and insurance payments for all sites. * Liaising with our finance team to settle any finance queries. * Coordinating rates demands processing between our agents and Finance team, ensuring estates records are correct. * Management of the Estates team email inbox. * Arranging landlords visits to sites and communicate with sites and agents to ensure visits go ahead. * Management of Estates filing hardcopy and electronic, along with maintaining the database of all departmental files. * General office support including booking meetings and rooms, stationery orders and telephone answering. This role is subject to 3 years satisfactory referencing and a clear basic DBS Ideal candidates will be willing to work as part of a team and be flexible Our client requires the following * Good communication skills, both verbal and written * Administrative experience with a good knowledge of and experience in using Microsoft Office Desirable skills/experience * Previous use/knowledge of SAP would be useful The pay rate is £7.98 per hour rising to £10.84 per hour after 12 weeks, benefits include holiday pay and pension scheme Please apply online with your current CV in word format or contact the public sector team on