Brook Street

Brook Street 9 Stanley St, Liverpool L1 6AA, UK
15/07/2019
Do you have experience as an operations manager within the claims industry? Are you looking for a new challenge? If so, this could be the perfect role for you. Working at the client's city centre office, you will be responsible for managing day to day activities and an overseeing of their Claims department alongside being able to drive delivery of all targets and objectives through their team leaders. Benefits for this role include: A competitive salary ranging between £40,000 to £60,000 dependant on experience. 3 % matched pension scheme. Perkbox incentive. Cycle to work scheme. Day to day main duties in this role include: Providing individual feedback in 1-2-1's across a wider claims department. Producing accurate and informative MI for presentation with the line manager across a daily, weekly and monthly time period. Identifying trends and areas of improvement with individual staff performance concerns, ensuring efficient and optimal running of the department. Providing operation and technical support to team leaders alongside acting as a referral point for staff. Delivering a culture of people management and ensuring there is 1-2-1's, mid year and end of year appraisals that are delivered effectively. Actively participating in regular engagements with team leaders and providing end line communication and operational improvement initiatives. In order to apply for this role, you MUST have the following skills and experience: Minimum of 3 years operational management, ideally within insurance claims although this area isn't essential. Able to manage all stakeholder and external suppliers. Have excellent communication skills and organisational skills. If you fit the above criteria, please apply directly and to speed up your application, complete our pre-registration on If you require any further information on this vacancy, please call Daniel on or alternatively via e-mail on
Brook Street Bradford, UK
15/07/2019
We are looking for a customer service co-ordinator to join a lively team for our successful client in Bradford, on a permanent basis. Hours of work are Monday to Friday 8:30am - 5:30pm. You will also work one in four weekends. This is a brilliant opening to join a thriving and well established Bradford based company. We are looking for your superior organisational skills to really make your mark in this role. Working as a customer service co-ordinator you will be responsible for providing excellent service to customers, answering queries and scheduling maintenance works. You will need to use your knowledge and tact to resolve issues and accurately maintain the companys maintenance system. You will also be required to provide regular reports, showing statistics and system performance and issue spare parts. Were looking for a candidate with; - A confident, professional telephone manner - Excellent attention to detail and high standards of accuracy - Someone who really thrives under pressure - Superb organizational skills - A positive attitude Candidates must be skilled at using Microsoft packages - Word, Excel, Powerpoint and Outlook. Previous customer service experience is required for this role. In return our client offers: A salary of £17,500 Free onsite parking
Brook Street Cheshire, UK
15/07/2019
A temporary, full time Support Adviser role has become available to work in Crewe within a Government body as an Administrative Officer. The adviser will be paid at £10.37 per hour The role has great transport links to: Sandbach, Winsford, Knutsford, Macclesfield, Congleton, Northwich. Key tasks/ Duties and responsibilities. Screen consultations, which involves:- Data entry and history search of our data bases using data bases. Use of internet to access data bases to check planning applications and supporting data. Use of mapping database to identify site and potential issues. Selection and preparation of standard letters. Issuing low risk responses to customers within agreed or statutory deadlines. Prioritising all assigned work to ensure all deadlines are met, through personal mailbox management and document organisation. Ensuring all correspondence and documents relating to a consultation are saved on the database, leaving a clear audit trail. Dealing with Members of Public customer queries by email, letter and telephone and deliver high customer service, managing customer expectations. Monitor deadlines, chasing advisers for response and when appropriate, negotiating extension deadline with customer. Communicate effectively with members of other teams to ensure all queries are efficiently dealt with and meet customer service Standards Skills and knowledge. A demonstrable ability to learn new areas of expertise in order to fulfil the tasks relevant to the post Awareness of the planning system and its processes Experience of providing advice to customers If you are interested in the position please send an up to date CV through to Grace Foulkes and complete an online registration at gov-apply or contact the branch on .
Brook Street City of Leeds, UK
15/07/2019
We are looking for experienced Customer Service candidates for a number or exciting roles in the Leeds city centre. We have various temporary roles available right now! Do you have customer service experience and have a passion for providing excellent service to customers? We have some fantastic opportunities for personable and energetic customer service candidates to join a some of our well established clients. Roles will include: Acting a first point of contact to customers in busy call centres Supporting customers with their queries Providing excellent customer service Providing solutions to complex queries Were looking for experienced customer service candidates, with a background in call centre based customer service roles. Youll need an excellent telephone manner and a strong work ethic as well as strong administrative skills and attention to detail. Successful candidates must be able to pass criminal background checks and a full credit check Our roles pay generous starting salaries which will vary depending on experience. If you tick all the boxes and would like to be considered for our exciting opportunities, please apply now!
Brook Street York, UK
15/07/2019
Are you looking for a new career? A career that you can progress in? Do you like talking to people? Then this could be the job for you! An exciting new role has arisen for a Claims Handler based North of York. Your role will involve: Providing quality customer service. Deciding on legal liability and policy liability issues. Compliance with all regulatory and internal systems controls. Handling complaints and regulatory breaches. Dealing with aspects of all classes of complex claims, excluding personal injury. Initiating and co-ordinating investigations into liability and quantum. Assisting with referrals and training of less experienced members of the team. Carrying out training and development as necessary. Authorisation of cheques within laid down guidelines. Deputising for senior colleagues. Co-ordinate and carry out audit as per HO instruction. Person Specification A demonstrable knowledge of the importance of good customer care. Sound judgement with the ability to analyse, evaluate and make logical decisions. Proven written and verbal communication skills. Shows the necessary skills to work in a team environment. Initiative with a creative approach to problem solving including the contribution of original ideas. Can effectively meet challenging deadlines and department quality and service standards. Qualifications/Other Applicants must have a minimum of 5 GCSEs at grade C or above to include Maths and English. In return you will receive a salary in the region of £18,000-26,000, annual bonus scheme (up to 10%), 25 days' holiday (plus Bank Holidays) which increases with service, competitive pension scheme, health and wellbeing plan and monthly contribution to your gym membership. If you are interested in knowing more about this role, please call Laura or Cat on .
Brook Street York, UK
15/07/2019
Are you looking for a career in Customer Service? Or are you someone who prides themselves on it? Then why not come work for one of the UKs leading general insurance and financial services companies? Our client has been meeting their customers needs for over 100 years and are looking for a new team member to join their team on a 6 months contract. Their employees are important to them. They empower and inspire them to perform, offer opportunities to grow and recognise and reward their contribution. They are proud to work for a company that respects them and broader communities, and they trust us to be financially sustainable so we are successful now, and in the future. Job Specification: "The provision of a quality customer service "Handle all types of equine claims "Liaise with adjusters, vets and consultant vets "Handling incoming written and telephone enquiries from policyholders and the agency network "Provide information to underwriters for renewal information "Keep agents informed about their clients claims "Answering phone calls to policy holders and vets "Processing invoices "Communicating between internal and external customers about the status of a claim "Triaging and routing the incoming post to the correct team. Person Specification: "A demonstrable knowledge of the importance of good customer care. "An understanding of what is required of someone with good customer service skills (i.e. the difference between being empathetic and sympathetic). "Proven written and verbal communication skills "Shows the necessary skills to work in a team environment. "An efficient and organised individual. "Can effectively meet challenging deadlines and department quality and service standards. "Sound judgement with the ability to analyse, evaluate and make logical decisions. 5 GCSEs C or above including English and Maths If you are interested in this position please do give either Laura or Cat a call on .
Brook Street Southmoor, Abingdon OX13, UK
15/07/2019
Do you have the ability to communicate fluently with customers and manufacturers whilst prioritising the workloads to meet agreed deadlines? Then this is a great opportunity for you to join a well-established Fire & Security company based in Abingdon, Oxfordshire. To be successful, you would have to review and action signals received from intruder alarms, fire alarms and CCTV systems working with regions and customers to seek solution, apply for new and transferred monitoring accounts, apply for URNs, maintain existing accounts and maintain monitoring records. You would also have to liaise with the organisations staff, clients, the emergency services and other services as part of the monitoring duties, record relevant and accurate information, maintain confidentiality and security of information. Benefits: - 22 Holiday days + Bank Holidays - Modern office - Free parking - Career progression If this is the new challenging role you are looking for then please apply or call Abingdon branch at .
Brook Street London, UK
15/07/2019
Full time
Assistant Store Manager Salary- £23,940 plus bonus and benefits Most jobs require you to make compromises. Often you have to weigh up things like whether you want the security of a big, established company, or the close knit family feel of a small one. But at Big Yellow, you dont have to choose. We pride ourselves on making sure every employee, in every store, feels at home, from their first day with us and throughout the rest of their career. You will be enthused about supporting the Store Manager in all aspects of running your store, in order to grow and develop your business. Youll be specifically involved in maximising store profitability through driving sales, achieving KPIs, and providing the highest standards of customer service. You will also be involved with proposing ideas for local marketing, dealing with customer administration and ensuring all store standards are maintained. You will need to have management experience at a similar level in the retail or sales sectors and demonstrate that you are both a strong team player as well as being able to work on your own initiative. We are looking for confident and enthusiastic people with a great attitude and ability to learn. You will need to be flexible to work 40 hours per week over 5 out of 7 days to cover the following opening hours Monday to Friday: 8.00 am to 6.00 pm Saturday: 9.00 am to 6.00 pm Sunday: 10.00 am to 4.00 pm You must be located within 30 minutes travelling time of the store. Some of the other fantastic benefits we offer include: Competitive rates of pay, reviewed on an annual basis. Excellent bonus calculated against operational and sales targets. WOW awards for delivering great customer service. Holiday entitlement increasing with service. Contributory Pension Scheme. Company Sharesave Scheme. Family friendly policies to include enhanced maternity, paternity and adoption leave.
Brook Street City of London, UK
15/07/2019
Our City client is looking for a Customer Complaint Case Handler to take on specific and complex cases directly with customers and to undertake the necessary investigations to come to a satisfactory conclusion. The role involves reaching a fair outcome where the needs of the customer are balanced with business considerations. You will be taking ownership of your caseload and liaise with both internal and external clients and partners to reach your decisions. Candidates applying MUST have experience of case management in a customer complaints environment where you have demonstrated the ability to communicate difficult decisions when required. You will be able to demonstrate excellent communication skills and the ability to build relationships both within the business as well as externally. The ability to show empathy and listen to customers genuine concerns is paramount . If you have proven experience in a similar role and can remain calm under pressure then we would like to hear from you.
Brook Street Coventry, UK
15/07/2019
Service Desk Analyst £17500 - £19000 Starting Salary Monday - Friday Hours My Client in Coventry is looking for a new team member to join their Service Desk Team. Based on the outskirts of Coventry my Client are looking to expand their team with a new member who is happy to work in a fast paced environment, work using their own initiative, and be the fore front of the business. Job Summary - First point of contact for all customer regarding any software issues - Ensuring all enquires are logged on the CRM system and tickets can be effectively managed - Responsible for the timely escalation of issues and keeping customers informed of their progress and/or resolution - Ensure that at all time the company is represented as helpful, courteous and professional Key Requirements - Previous customer service experience - Ability to build a professional rapport with internal colleagues and external customers - Can demonstrate excellent - Show the ability to work under pressure and prioritise work load Benefits - Company laptop - Free onsite parking - 25 days holidays + 8 bank holidays - Pension and Private medical insurance after successful probation If you feel this is the role for you and you meet the above requirements then please click APPLY NOW or email you CV
Brook Street Reading, UK
15/07/2019
Full time
Hugely successful and independently owned leading Opticians requires a customer focused, well presented and dedicated Retail Manager to work full time within their high street and centrally located store. The ideal candidate will have industry experience and previously working in a management role. £25,000 - £33,000k per year depending on experience with 28 days paid holiday Discount perks such as: Travel insurance, holidays, store vouchers and food shopping. Interested? Call today to speak with a member of the Brook Street team on or else click APPLY and we shall be in touch.
Brook Street Richmond DL10, UK
15/07/2019
Full time
Most jobs require you to make compromises. Often you have to weigh up things like whether you want the security of a big, established company, or the close knit family feel of a small one. We pride ourselves on making sure every employee, in every store, feels at home, from their first day with us and throughout the rest of their career. A career as individual as you are We put you before your experience. So, if we choose you, it's for your personality and passion, not just your past jobs. Why? Because every day is different and you'll be dealing with people facing a range of unique, exciting or stressful times. So we look for people with a human touch and the enthusiasm to approach every day as a new one and in return you get a unique career where you're valued for being you. The opportunity to make a big impact Working alongside an Assistant Manager and Store Manager, you will be enthused about supporting your team and will be the first point of contact for most of our customers. You will work to achieve store KPI's, selling merchandise and insurance, following up on enquiries and advising customers on the best solution for their particular needs. There is a great balance of customer service, sales and administration within the role, as well as ensuring that all store standards are maintained. Whilst we ideally require you to have experience at a similar level in the retail or sales sectors, we are looking for confidence, flexibility, a team player, and a great attitude and ability to learn. We love a big personality! You will need to be flexible to work 40 hours per week over 5 out of 7 days to cover the following opening hours: Monday to Friday: 8.00 am to 6.00 pm Saturday: 9.00 am to 6.00 pm Sunday: 10.00 am to 4.00 pm Ideally, you'll be located within 30 minutes travelling time of the store. A big company that nails the little things We believe you can tell a lot about a company by the little things we do for our staff - the things that make life whether it be inside or outside of work, so much better for everyone who works for us. Like a day off on your birthday, vouchers to recognise personal events such as engagements, weddings and births, a Christmas party and plenty of other social events and time off to volunteer with our charity partners through the BY Foundation. These are the little ways we try to show our staff how much we value them every day. Some of the other fantastic benefits we offer include: Competitive rates of pay, reviewed on an annual basis. Quarterly bonus calculated against operational and sales targets. Monthly bonus for delivering great customer service. Holiday entitlement increasing with service. Contributory Pension Scheme. Company Sharesave Scheme. Family friendly policies to include enhanced maternity, paternity and adoption leave.
Brook Street Market Harborough LE16, UK
15/07/2019
Calling all Senior Carers in the Market Harborough and Lutterworth area. 6 months minimum experience as a senior Experience with Dementia Care Must be Driver with own car due to location of home £22000 per annum 4 x 12-hour shift 37bed Dementia Home Must have NVQs Level 2 & willing to take up Level 3 Benefits include: no break deduction, meals, pension and more BS Social care is recruiting for on the prestigious Dementia care homes grounded in the beautiful countryside of Leicestershire. If you are looking for a change in your career and want to make a difference to our older generation. Please contact Sharlene Gama on or email you CV
Brook Street Peterborough, UK
15/07/2019
Full time
HIRING NOW FOR A HR ADVISOR Our Client is looking for a HR ADVISOR on a 12 month Contract. You will need to be " Motivated, Confident, Proactive " Impassioned to Coach and develop people " Have great interpersonal skills to build relationships on all levels with in the company The HR Advisors role will be to support the HR Business Partner with all the HR services to company. Working alongside the management team they will ensure provision of commercially astute best practice HR advice, support and direction. Working in the HR Team you will help deliver the HR strategy, policies and partnering the organisation in the cascade and achievement of overall business objectives. Regular Travel across UK is required. Knowledge and Experience " CIPD part qualified " Employment, and Case, Law knowledge and the ability to translate this into commercially astute HR Advice " Employee Absence, Wellbeing and Performance Management experience " Experience of dealing with a high volume workload and large caseload " Experience of managing HR Projects " Experience of training managers on policy/procedure usage and implementation, face to face and over WebEx sessions (desirable) " Change Management experience (desirable) " Microsoft Office skills (Word, Excel, PowerPoint, Outlook) " HRIS Experience (HR Pro desirable)
Brook Street Romsey SO51, UK
15/07/2019
Are you available for 1 week w/c 16th July? Although could be for the rest of the summer for the right candidate. A local contact centre in Romsey, based near the train station is looking for some candidates to support them on a project from w/c 16th July for potentially 1 week but could be extended to cover the summer. The role will involve making outbound calls using a script to a customers of a well known car dealership asking whether they want to renew their lease. Working 10-7pm Monday - Saturday with a day off during the week. If you are confident, bubbly and a good communicator on the phone, then this could be the ideal role for you. £8.21 per hour Please call Nikki NOW for more details or apply NOW
Brook Street 400 Springfield Rd, Belfast BT12 7DU, UK
15/07/2019
Brook Street (UK) Ltd are currently recruiting for "Inbound Customer Advisors" to assist our Belfast based client's call handling team. This role will include the use of company systems and initiating appropriate responses, in line with defined business processes to deliver excellent customer service, paying attention to safety, sales and service requirements and standards. This role is a part time, permanent position offering 20 hours per week working 10am-2pm Monday to Friday . Key Accountabilities: - Handle effectively a variety of incoming telephone calls providing an efficient and effective service to existing and potential customers in a challenging and target driven environment. - Respond to telephone queries raised by customers, following defined business processes, delivering customer service requests and initiating remedial action in respect of complaints and reported emergencies. - Updating company systems following incoming calls from operational field operatives. - Promoting connection and service sales opportunities achieving personal and team targets for profitable business generation. Including planning appliance repairs/servicing, service work requests. - General administrative tasks, recording customer complaints and data inputting of sales call reports, service work documentation, completed meter/ service job documents and installer management information. Preparation and follow up of promotional mailings. - Sound knowledge and understanding of company systems and processes with the ability to effectively comply with their requirements. To be successfully considered for this role you will have; - Previous telephone customer service experience. - GCSE English & Maths - Strong, confident and professional telephone manner. If the above sounds like you, we would love to hear from you. Please click "Apply" and our consultants will discuss the opportunity in more detail with you or alternatively call "Robbie" on .
Brook Street Royal Leamington Spa, UK
15/07/2019
Full time
Graduate HR Business Partner I am looking to recruit a Graduate HR Business Partner for a growing company based in Cubbington. There is a competitive salary on offer paying up to £ 24,000 and the hours are Monday to Friday 9am - 5pm with an hour for lunch. Due to the location you must be able to drive, there is parking onsite. ABOUT THE ROLE You will provide a customer focussed, comprehensive and pragmatic HR advice and support to managers and employees in line with organisational policies, procedures and legal requirements. In addition to this you will also support the delivery of the HR Business Plan. What will you be responsible for? Provide advice on employee relations issues Provides advice and guidance on the recruitment and selection of staff Liaise with and negotiate competitive rates with recruitment agencies and other HR service providers Assist in the selection process as appropriate including drafting job analysis documentation, managing interviews and assessments Inputs into and/or drafts employment policies and procedures Reviewing of the annual salary process, discussing and agreeing salary changes with people managers Conducting and recording exit interviews/questionnaires Assisting in the delivery of development workshops in areas of HR best practice Undertaking administration for the full life cycle of an employee from recruitment to the end of employment Providing HR advisory input into service area projects, change management programmes and working groups as required Assisting with the maintenance and development of electronic and manual record systems and undertakes ad hoc administrative duties such as creating paperwork for change of contract terms and meeting notes There will also be travel to regional offices supporting the recruitment process, induction and all other HR related activities. ABOUT YOU For this position we are looking for someone that has the following - Previous first line HR operational experience Minimum professional qualification - CIPD level 5 qualified or equivalent Able to demonstrate clear commitment to achieving high levels of customer service using business partnering approach as a mode of service delivery Possesses an interest in learning and development as a means of continuous improvement Proven experience of being able to coach, support and advise managers using a commercial and pragmatic approach Proven record of successful delivery for projects/initiatives which impact positively on the organisation Working knowledge and application of employment law If you are interested in finding out more about this great opportunity please CLICK APPLY NOW to submit your CV or email
Brook Street 400 Springfield Rd, Belfast BT12 7DU, UK
15/07/2019
Brook Street (UK) Ltd are currently recruiting for "Inbound Customer Advisors" to assist our Belfast based client's call handling team. This role will include the use of company systems and initiating appropriate responses, in line with defined business processes to deliver excellent customer service, paying attention to safety, sales and service requirements and standards. This role is a part time, permanent position offering 20 hours per week working 10am-2pm Monday to Friday . Key Accountabilities: - Handle effectively a variety of incoming telephone calls providing an efficient and effective service to existing and potential customers in a challenging and target driven environment. - Respond to telephone queries raised by customers, following defined business processes, delivering customer service requests and initiating remedial action in respect of complaints and reported emergencies. - Updating company systems following incoming calls from operational field operatives. - Promoting connection and service sales opportunities achieving personal and team targets for profitable business generation. Including planning appliance repairs/servicing, service work requests. - General administrative tasks, recording customer complaints and data inputting of sales call reports, service work documentation, completed meter/ service job documents and installer management information. Preparation and follow up of promotional mailings. - Sound knowledge and understanding of company systems and processes with the ability to effectively comply with their requirements. To be successfully considered for this role you will have; - Previous telephone customer service experience. - GCSE English & Maths - Strong, confident and professional telephone manner. If the above sounds like you, we would love to hear from you. Please click "Apply" and our consultants will discuss the opportunity in more detail with you or alternatively call "Robbie" on .
Brook Street South End, Temple Gate, Bristol BS1 6PL, UK
15/07/2019
A well established Education and Residential Children Services are recruiting for Support Workers for their 2 residential Childrens home. One of the homes is a 6 bed home in Pilning, Bristol and the other home is a 4 bed home in Stoke Gifford, South Gloucestershire. You will be supporting children & young people between the ages of 8 - 19 year olds who have either come from abuse, neglected backgrounds or they have ASD (Autism) and Aspergers who have associated co-morbidities such as self harm, EBD, ADHD who will display challenging behaviour (more verbal). Main Job Role: - Supporting children through their morning, mealtime and evening routines - Acting as a professional parent and role model - Domestic tasks such as cleaning, laundry, shopping and collecting medication - Liaising & report writing for families and professionals (e.g. Social Workers) - Support with free time and encouragement with activities when children come home from school, weekends and half term. Taking children on trips and holidays - Providing a safe and secure environment for children to learn and grow, setting boundaries and giving positive reinforcement - Implementing PRICE model of positive behaviour support and physical intervention - Personal care will be required Qualifying candidates: - Must have life, paid, personal or voluntary experience with children or young adults with challenging behaviour or learning / physical disabilities or SEN - Must be 21 years old or over - Must be a car driver with your own car - To get the higher end of the salary, you MUST have a qualification to work in children residential care home. We accept the following qualifications: Diploma / NVQ / QCF level 3 in: * Children & Young Peoples Workforce * Health & Social Care in Children * Health & Social Care in Social Care Pathway * Caring for children & young people * Residential childcare WE DO NOT accept Health and social care in Adults. Contract / Terms: - Salary is £17,492 - £19,531 per annum = £8.41 - £9.39 an hour - Shifts will be a mixture of earlies (6:30/7:30am - 2:30/3:30pm), lates (2:30/3:30pm - 10:30pm) and occasional sleep-ins if and when required (£65 per sleep) - Full time 40 hours a week between Mondays to Friday plus alternative weekends Benefits (pro rota): - Excellent induction, training and development programme (Manager is a PRICE instructor so you will receive this training along with full 2 week induction) - Online staff discounts from a range of benefits (Highstreet discounts & Child care vouchers) - Access to a 24 hour Employee Assistance counselling programme - Career progression - this is an exciting time to join as there are a number of progression opportunities imminent, due to the opening of several new homes - Further qualification training support - Life assurance - Up to 6.6 weeks paid holiday - Pension scheme If you have the right skills or experience for this role; then please call Jeet on or email your CV with the job reference number to: - thank you and good luck with your job search Connect with me on: Instagram: J33TS Twitter: Jeet_JDKS LinkedIn: Jeet Kaur-Sathi
Brook Street Lancashire, UK
15/07/2019
An exciting opportunity has arisen for a Senior Health care Assistant to work within a residential home for children and young people with learning disabilities and complex needs. Working for a local and established organisation that provides support services to adults and children with learning disabilities and complex needs. As Senior Health care Assistant you will provide specialist medical support to a young boy with complex health needs and challenging behaviour. Your duties will include supporting with medication, moving and handling and significant sensory needs. You will be required to complete daily report logs and keep accurate reports documented. We are looking for a dedicated and committed individual with the ability to work under pressure and on own initiative and within a team. The successful candidate will hold a Diploma Level 3 in Health and Social Care and have experience supporting people with severe learning disabilities and complex health needs. You must hold a Full UK Driving License with access to your own car. This is a full time permanent position with a salary of £20,228-£28,080 depending on experience plus exciting benefits and development opportunities. If you have the right skills and experience for this role please call Lauren today on or apply now. Good Luck!