Stott and May Southampton, UK
Stott & May (Professional Search Limited) have been retained and are working in partnership with a growing water and utilities company based in Southampton looking for a: Market Performance Manager Reports to: Head of Market Performance and Operations Job purpose Manage the day-to-day delivery of the market performance framework ensuring all requirements are met within agreed timeframes. This post is responsible for managing a team of analysts to monitor, report on and drive improvement in, market performance. This will include the use of prioritized and issue driven plans, data analysis and reporting. Scope of job The role will ensure the market has access to innovative and insightful information which can generate improvement. This market information will include identifying market trends, performance and compliance. The manager will lead the team in identifying the best means of driving performance in TP performance be it through rectification plans, peer reporting and charge driven approach and close working with PfMs and their TP's. The role will itself be expected to undertake analysis and drive inquisitive thinking by the team. This role will work closely with Operations Manager to manage the appropriate use of analyst resources at key phases of the operational calendar. Key accountabilities (operational, financial and people) Line manage the Market Performance team (4 market analysts), providing opportunities for the team to develop, gain valuable experience and increase their exposure. Commissioning thought leading pieces of analysis to support market improvement. Managing the delivery of the Market Performance Framework including the Market Performance Operating Plan. Maintain and manage the overall framework, recommending improvements or amendments to the framework. Ensure that all reporting produced is accurate and correct. Ensure that information and insight is provided to the market in a timely fashion and in accordance with any code obligated timescales Ensure that any market performance information provided to the market is actionable and can drive market improvement Monitor the effectiveness of 'interventions' by MOSL in driving market improvement. Manage the code envisaged Performance Resolution process, working with Trading Parties to resolve performance issues Work with Ofwat to enable coordination between Ofwat's market monitoring framework and the activities of the market performance team Actively engage with Trading Parties on market performance issues. Leading the support of the externally elected Market Performance Committee. This role has no financial responsibility. Personal profile Knowledge Understanding of the water sector Understanding of technical tools for analysis and driving performance improvement. Understanding the role that data has in engaging and influence a range of technical and non-technical stakeholders Understanding of regulated markets or market economics is an advantage Skills Ability to influence key internal and external stakeholders. Ability to use data, information and market knowledge to prioritise areas of focus Ability to turn analysis and priorities into a planned programme of activity Able to communicate detailed information to other members of staff and wider stakeholders and members. Project management and progress reporting Ability to interact with internal IT service providers Able to plan resources and work to pre-defined deadlines. Excellent communication skills, both written and oral. Eye for detail. Continuous improvement ethos. Experience Experience of working in the water industry in either a retail, regulatory or data/reporting role. Leading a team with direct reports Project managing and delivering to challenging timelines Working on cross-department projects Education/qualifications Educated to degree level If this is for you then please do get in touch on (see below).