AIG Manchester Central Library, St. Peter's Square, Manchester M2 5PD, UK
Functional Area: CL - Claims Estimated Travel Percentage (%): Relocation Provided: AIG Europe Limited Actively support the Business in providing a customer focus, cost efficient claims handling service by a pro-active approach to claims handling that puts customer service as the core value whilst operating within a regulatory framework. Handle, investigate and close all claims that have been allocated in accordance with the agreed internal service level, best practice requirements and against policy terms and conditions aligning with the total and/or partial resolution of Third Party needs. Take proactive steps to effectively deal with Claimants and their solicitors in order to best achieve overall business objectives Contribute to ensuring the Units Key Performance Targets are met and that own objectives are achieved. Ensure that all allocated work is handled within Key Performance Targets of the Motor Department. Promote compliance with best practices for all aspects of claims assessment across the Motor Department and be aware of bespoke practices for specified clients. Follow agreed internal and external processes, policies and procedures to ensure quality and service standards are met and leakage minimised. Build relationships with internal and external customers including OSP's , Brokers, Clients and Claimant's with the intention of enhancing the reputation of AIG as a first class motor claims service provider. Work as part of a team and support colleagues so that overall team effectiveness is advanced. Take personal responsibility for promoting "can do" attitude and demonstrating a pro-active claims handling service. Take ownership of learning and development needs to ensure effective performance. Take personal and collective responsibility to ensure compliance with Legal and Regulatory framework, within which motor claims handling sits. This is to include, but not limited to, carrying out all accountabilities and objectives within the framework of the AIG TCF policy. Ensuring FSA and DPA compliance; be aware of the implications of POCA and the terrorism act and the MOJ reforms. To continually build upon knowledge of effective fraud screen processes and take the necessary steps thereafter to refer or deal with such cases that potentially involve a fraudulent aspect. The ability to take a pro-active and results orientated approach to claims handling, whilst making Claimants feel valued. It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission " creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.