ABRSM London, UK
Global Operations Department Circa £27,500 per annum Fixed-term for one year ABRSM is proud to be the world's leading provider of music learning and assessment services. Every year, over 600,000 musicians take our exams, in over 90 countries. We are a charity supporting the teaching and learning of music in partnership with the Royal Schools of Music. Our mission is to inspire achievement in music. We are recruiting for the role of Operations Coordinator: Practical Team to join our Global Operations Department, which is responsible for the delivery of graded music exams, Diplomas, and other assessments and services across the world. The department processes all exam entries, schedules the exam tours and candidate appointments, and processes the results and certificates. The Practical team is responsible for the delivery of practical graded music exams worldwide. The primary focus for the team leader in this role will be exam delivery in China, although the team also supports delivery in Indonesia, Middle East, Korea, Japan, Taiwan, The Philippines, India, Sri Lanka, Bangladesh and the UK, liaising with reps in the promotion, planning and all processes necessary to ensure the smooth delivery of our exams. The team also review and follow up after each exam session, analyse data and use this to propose and implement improvements for future sessions. To succeed in this role, you will need to speak and write Mandarin Chinese, as well as having a strong customer service background. You will also need relevant experience of coordinating operational processes, ideally internationally, as well as the ability to analyse data. Strong communication skills are essential, as you will be in regular, close contact with international representatives and our examiners and you will also need to work collaboratively with your team colleagues. Experience of training and delegating administrative tasks to colleagues would be an advantage. We would also like to see some knowledge of/interest in ABRSM's work and aims. This is an excellent opportunity to work in an exciting and dynamic environment with friendly colleagues. ABRSM offers its employees a range of benefits, including an interest-free season ticket loan (after passing a probationary period) and a contributory pension scheme. We are based in contemporary offices with good facilities for staff close to the Barbican in the City of London, which has excellent transport links. For further details and to apply, please visit our careers site via the button below. Applications must be submitted online by 10.00 on 16 January 2019. Interviews are expected to be held in the week commencing 21 January 2019. ABRSM is committed to safeguarding and promoting the welfare of children and young people and we expect our workforce to share this commitment.