activeNewham London, UK
Crèche Assistant - Atherton Leisure Centre, London 1 X 27 hours per week - Maternity Cover - 1 year contract 1 X 18 hours per week - Permanent Contract Overview / Purpose of Role To take responsibility for a group or individuals, and respond to their needs whilst participating in activities I the Crèche Area. Job Context The post holder will report to the crèche lead. The post holder will be required to work Monday to Friday 9am - 2pm and Saturdays on a rota system every 3 weeks The post holder will be required to wear a uniform Key Tasks and Accountabilities: Key tasks and accountabilities are intended to be a guide to the range and level of work expected of the post holder. This is not an exhaustive list of all tasks that may fall to the post holder and employees will be expected to carry out such other reasonable duties which may be required from time to time. To undertake all responsibilities listed below: Customer Service Maintain a positive visual image of the centre to customers by providing a welcoming, helpful and professional service and ensuring exceptional standards of presentation throughout the centre at all times Pro-actively anticipate customer feedback whenever possible in addition to handling customer complaints, concerns and comments ensuring customer satisfaction through ownership and resolution of issues To practice good Customer Care at all times when dealing with the public, in accordance with the Society's Code of Practice. Operations To ensure that all necessary qualifications for the post are maintained and renewed. NVQ 2 Child Care or NNEB or BTEC Child Care and Mother and Baby First Aid are prerequisite for the post To assist in the day to day operation of the service ensuring that required levels of staffing, security safety and cleanliness are maintained. To actively encourage bookings, birthday parties etc. Maintain all appropriate records, systems and procedures in accordance with instructions and regulations. Maintain good public image to users, to positively promote the service. To be responsible for all Health and Safety issues relating to the operation of the Crèche, and the customers who use the facility. To assist with the planning and organisation of activities for groups and individuals in a manner of which they all benefit. To take on any work related to the job, motivating, rewarding children, cleaning maintenance of the equipment and environment and manage administration duties as necessary. Protecting Staff and Services Adherence to health and safety requirements and proper risk management is required from all employees in so far as is relevant to their role. All employees are expected to understand and promote good Health and Safety practices and manage risks appropriately. Personal Specification Crèche Assistant The criteria listed in this Person Specification are all essential to the job. Knowledge and Qualifications To ensure that all necessary qualifications for the post are maintained and renewed. NVQ Level 3 Child Care is essential (or NNEB or BTEC Child Care and Mother and Baby First Aid are prerequisite for the post) Experience Previous experience in busy leisure / health and fitness facility, or working in a customer focused environment Evidence of achieving results and making a difference to customers Skills A dynamic individual with a 'can do', results driven approach and attitude Demonstrates trust, openness and respect when interacting with people Flexible approach to tasks and workload Ability to work flexible shift patterns outside normal hours, including evenings, weekends, public holidays Please quote the Post ID and the Location when you apply for the vacancy. Level 3 Childcare qualification activeNewham is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promotes safeguarding and safer working practices across our services.