Age UK

Age UK London, UK
20/08/2018
Full time
Job Purpose Age UK are looking for an experienced Information Security Analyst to join our team in London. Reporting to our Information Governance Manager, you will provide support and monitoring of information security and applications, as well as expertise in data loss protection. Main Responsibilities Monitoring security software and detection systems and updating software and systems where required. Conducting security audits across IT platforms and networks. Investigating incidents using security information and event management (SIEM) software products and services, data visualisation and pattern analysis. Recording and investigating potential security threats and escalating those findings to relevant parties. Conducting data security assessments and reporting on security threats. Experience Past experience of working in a data security role is essential. Knowledge and experience of using a corporate security incident system is advantageous. Proven experience of conducting security audits and raising incidents to relevant parties. Expertise in data protection regulations and good knowledge of ISO 27001, the specification for an information security management system (ISMS). The ideal candidate will have the following - Preferably CISM or CISSP Qualified and relevant qualifications in Certified Intrusion Analysts (GIAC) or CREST qualifications or equivalent experience in these areas. Skills & Knowledge Solid data IT security skills including SIEM Expertise in data protection regulations and good knowledge of ISO 27001, the specification for an information security management system (ISMS) Experienced in firewall and intrusion detection/prevention protocols Hard skills in DLP, anti-virus and anti-malware is expected. Knowledge of current DLP software methods and the application thereof. Proven skills in information assurance Good aptitude for data analytics and data administration Ability to identify security threats, trends and anomalies Excellent verbal and written communication skills with the ability to write concise reports Skilled at dealing with a range of technical and non-technical stakeholders Logical thinker and creative problem solver Flexible attitude and willingness to work to tight deadlines and change course where necessary Ability to understand and monitor external and organisational contexts Understanding of technology in the context of Charity sector's users. Additional Information Occasional travel to sites outside of London to enable performance of the duties and responsibilities and for the purposes of maintaining and updating professional skills and development. Occasional need to work outside normal working hours in order to assist with exceptional incidents.
Age UK London, UK
20/08/2018
Full time
Job Purpose: Support the digital marketing team and the offline marketing managers across all the marketing activities, digital platforms and channels, that addresses identified customer needs. Main Responsibilities: Helping execute the digital marketing activity plans for Age UK Enterprises range of products in association with the Digital Marketing Manager, the Digital Channel Manager and Age UK Digital team to achieve budgeted sales and enquiries; Support the digital team in executing, monitoring and reporting on digital campaigns, this includes PPC, SEO, Display, Social media and email marketing; Support the digital team in prioritising the online advertising agency tasks; Support, execute and report on the SEO activities/projects led by the online advertising agency Support, develop and report on the social media strategy Arranging meetings and booking rooms Raising PO's and paying invoices and overall be responsible of tracking the online budget (forecast vs actual cost) Support the marketing managers and their team with any queries or tasks the may have Ensure tracking is in place on all digital communications and integrated with the web analytics provider, this includes be responsible of all the UTM tracking. Attend regular status meetings with agencies Attend regular weekly meetings with the marketing managers Attend regular weekly calls with the online advertising agency Be responsible to update internal reporting on a weekly and monthly basis To liaise with the other internal managers, Age UK CRM, The Trading Alliance, Partners and others in Age UK Enterprises involved in digital activity Ensure all campaigns comply with FCA, Ofgem, Gambling Commission and charitable best practice guidelines Ensure that all campaigns, digital collateral, content and promotions go through the agreed approval process Ensure that the digital division complies strictly with TCF and the requirements of the FCA with regard to sign off and compliance. Work with Digital, CRM, Legal Department and others to ensure we, our Partners and the Trading Alliance members operate within Data Protection Act and other industry standards To work with the Finance Department to ensure the Digital Marketing budget is maintained and monitored. Experience: Essential: At least two years digital marketing experience. Understanding of social media, paid social, SEO and affiliate Content management systems & experience of updating web copy and creating landing pages Competent with excel (being able to create pivot table and use v-lookup) and google analytics. Desirable: Experience in digital marketing in a financial services environment. Understanding of Paid search and Display CRO AB testing experience UX Experience Skills & Knowledge: Strong analytical skills, and ability to interpret and use data reports A good working knowledge of web analytics. Cost conscious and a keen negotiator Good relationship management skills. Advanced knowledge of Excel. Understanding of the principles of design for digital communications. Good written and verbal communication skills. Highly motivated "self-starter" - able to set priorities and work to objectives without supervision. Empathetic with older people Strong persuasive and interpersonal skills. Able to collaborate and influence internal and external customers and suppliers Excellent eye for detail. Additional Information: This role description is not intended to be exhaustive in every respect, but rather to clearly define the fundamental purpose, responsibilities and dimensions for the role. Therefore, this role description does not describe any individual role holder. In addition to the contents of this role description, employees are expected to undertake any and all other reasonable and related tasks allocated by line management.
Age UK London, UK
20/08/2018
Full time
Job Purpose The UK's leading charity for older people is seeking a new business fundraiser to join our expanding Corporate Partnerships team to help generate new income. Age UK is riding high on big corporate partnership wins such as six figure Charity of the Years with Santander and Credit Suisse. Our iconic Big Knit campaign with innocent continues to go from strength to strength. Main Responsibilities If you tick these boxes then this will be your perfect role: You're a tenacious new business fundraiser (or sales or marketing professional) who's great at building relationships, spotting opportunities and running with them. You're an excellent communicator who can write great proposals, lead productive meetings and create inspiring pitches. You've got a strong grasp of what it takes to build mutually beneficial, long-lasting, genuinely profitable charity-corporate partnerships. You're passionate about making life better for older people. And crucially you can see how corporate partnerships can help Age UK do this. For list of role responsibilities please refer to attached Job Description Additional Information All CVs submitted must be accompanied by a covering letter (one side of A4 maximum) outlining why this role appeals and why you would be the best candidate. Requirement to travel which may involve some overnight stays. For list of role responsibilities please refer to attached Job Description.
Age UK London, UK
20/08/2018
Full time
Job Purpose Age International's vision is of a world in which women and men everywhere can lead dignified, healthy and secure lives as they grow older. Age International is a subsidiary charity of Age UK and the UK member of the HelpAge Global Network, who work with and for older people across the world. We're here to help older people in developing countries by reducing poverty, improving health, protecting rights and responding to emergencies. We are recruiting a Programme Development and Funding Officer. The post-holder will support country and regional teams in Eurasia and the Middle East, working across the programme funding cycle, for both development and humanitarian work. The post-holder will also support Age International to build relations and secure funding from UN agencies, particularly UNHCR and UNOCHA. This job provides the opportunity to work closely with programme teams, and to make a real contribution to the design, development and oversight of projects, as well as acting as a global focal point on one of our key donor accounts. Key Skills A good understanding of international development and global ageing. Experience of working in programming, or at least a strong interest to develop skills in this area. Experience of working with, and securing funds from, major institutional donors. (We would be particularly keen to hear from candidate with experience securing funds from UN agencies and/or other major institutional donors). Able to manage multiple and complex tasks, and to work under pressure in a deadline-focused environment. Strong project proposal and report writing skills. Demonstrable experience of developing and implementing fundraising strategies and plans. Additional Information The post requires international travel, usually between 4-6 weeks per year. You can find out more about Age International by visiting our website via the button below. For further details about the post please review the attached Job Description. For a full list of benefits please click here Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working. Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Age UK London, UK
19/08/2018
Full time
Job Purpose To set a strategic direction for information security across Age UK. Create and operate a detailed security plan, ensuring resources and budgets are provided and used appropriately in fulfilling an agreed set of security objectives Additionally, to ensure relevant people are consulted when formulating the security strategy, plan and objectives, and sufficient outbound communication to wider stakeholders is in place Main Responsibilities Management and Oversight Managing the daily operation and implementation of the information security strategy. Devising strategies and implementing information security solutions to minimise the risk of cyber-attacks. Overseeing the management of the information security department, giving leadership to the team and developing staff. Managing the information security budget and communicating this with the appropriate parties. Championing and educating the organisation about the latest security strategies and technologies. Communicating with key stakeholders about IT security threats. Monitoring and Detection Conducting a continuous assessment of current information security practices and systems and identifying areas for improvement. Performing information security audits and risk assessments and reporting on ways to minimise threats. Monitoring security vulnerabilities and identifying threats in network and host systems. Ensuring compliance and governance requirements are met. Design and Development Driving change projects and building new information security capabilities. Developing and implementing business continuity plans to ensure service availability is maintained when a change is introduced or a security breach occurs or in the event that the disaster recovery plan needs to be triggered. Tracking latest IT security innovations and keeping abreast of latest cyber security technologies. Reporting and Governance Communicating information security and strategy to a range of stakeholders. Implementing an effective process for the reporting of security incidents. Overseeing the investigation of reported security breaches, and developing strategies to handle security incidents and trigger investigations. Reporting to the board and being an active member of the senior management team. Review and maintenance of Information Security Policies, education and adherence to. To manage other activities that may arise through evolution, growth or restructuring. Such duties appropriate to the grade, as may be directed by the Chief Financial Officer or nominated representative. Experience Recent experience in a role with ultimate accountability for information security within a large organisation Recent experience in a role with responsibility for identifying information security risks and implementing information security improvements. Skills & Knowledge Must have a strong background in information technology with a clear understanding of the challenges of information security. Specific demonstrable experience in security controls frameworks such as ISO 27k, CIS, CSC Excellent communication and presentation skills to build understanding and awareness of security issues throughout the organization and briefing senior leadership on security and risk issues Well-proven team working skills to develop security solutions in collaboration with other information technology professionals Solid people management skills - providing direction, monitoring performance, motivating staff and building a positive working environment Analytical mind capable of managing numerous information sources and providing data analysis reports to senior management Strong customer focus - able to meet the demands of internal and external customers Flexible and adaptable - capable of changing direction where required and showing flexibility to meet new demands Can make decisions that are well informed and timely Creative thinking - able to look at alternatives and consider new ways of thinking to problem solve Multi-tasking - can manage several concurrent projects and prioritise demands Additional Information Recognised information risk and security management qualifications, for example - CISM, CRISC, CISA, CISSP, CLAS, ISO27001 Lead Implementer or suitable relevant experience.
Age UK London, UK
19/08/2018
Full time
Job Purpose Implement Raffle & Lottery planned marketing activity to generate sales - using all communication channels - in order to maximise revenue from both existing and potential customers Main Responsibilities Ensure timely delivery of campaigns on schedule and to agreed budget. Implement Raffle & Lottery marketing activity to deliver acquisition targets Progress marketing activities (including direct mailings, Retail and Brand Partner activities) from initial briefing stage - through the appropriate stages of data selection, campaign briefing, artwork, approvals, proofing and production. Provide timely consolidation and analysis of latest campaign results accompanied by a succinct commentary where appropriate. Oversee the allocation of IAC Codes and telephone numbers to marketing initiatives and ensure all relevant parties are advised. Ensure internal call centres and fulfilment operations are fully briefed on forthcoming activity and provided with full campaign marketing materials to enable them to respond appropriately to customer needs. Ensure the appropriate sign off procedure is adhered to and that we adhere to the CAP Code, Gambling Commission requirements, Consumer Protection and Data Protection Acts as well as charity regulations and standards. Maintain records of sign-offs and approved artwork in accordance with the Marketing Process. Coordinate Enterprises multi-product activity to agreed time and budget. Work with manager to develop web and e-mail marketing activity Assist the Senior Marketing Manager in the production and maintenance of Raffle budgets and re-forecasts and Gift Aid submissions Provide day to day cover during the Manager's absence. Be a full and proactive member of the Enterprises marketing team and supporting the other members of the marketing team as required. To assist the Manager on assigned ad hoc projects including the development and maintenance of marketing processes. Experience Direct Response Marketing - preferably experience of complex direct mail campaigns Project management experience Financial Services or Prize campaigns Commercial marketing experience Skills & Knowledge Experience of developing customer communications Campaign management experience Ability to handle complex campaigns Experience of Database Marketing Web Marketing experience especially with customer journey experience Familiar with MS Office IDM/CIM Diploma, Graduate calibre, ideally in a Marketing discipline Additional Information Team Player Highly motivated "self-starter" able to set priorities and work to objectives with minimal supervision" High level of organisational skills Analytical Results Driven Excellent Eye for Detail Strong Persuasive and interpersonal skills Empathetic with target audiences
Age UK London, UK
18/08/2018
Full time
Age UK are seeking a Data Quality Analyst to join our CRM and Group Database team at our Head Office in London. £90m of our income is delivered by data-driven marketing communications, making the quality of our operational data business-critical to our Fundraising and Social Enterprise teams. You will work with marketing and services teams throughout the Age UK Group to confirm key requirements for data capture, and work closely with our in house developers to translate these needs into technical specifications. You will have the opportunity to work with Talend ETL software and will be expected to execute data import routines but also monitor, improve and develop import routines from 80+ data sources. You will be required to deliver data integrity including data governance factors through the import process; your success will be demonstrated by the accuracy, consistency and completeness of the data held on our CRM platform and data warehouse. All tasks will be under the direction of the team manager. Job Purpose: To monitor and maintain the quality, integrity and compliance of data across the database through regular data administration and clean up activity. To assist in the implementation of new technologies and strategies that will help the organisation to achieve its longer-term ambitions. Develop strong relationships with internal and external clients, in order to position data at the heart of decision-making processes. Also to review and suggest development of data capture and management processes to improve efficiency and data quality. By specifying data and process requirements and testing results. Main Responsibilities Work to all Quality Assurance processes to ensure data is imported to the database with any issues resolved accurately and efficiently. Assist in initiatives to improve levels of data quality and integrity throughout the organisation. Develop strong relationships with internal clients and external suppliers to ensure data is processed in line with organisational quality processes. Review, with a view to improving, current system processes to ensure accuracy and integrity of data through analysis, coding, documentation and problem resolution. To assist in the implementation of new technologies and strategies by specifying requirements for new data feeds in line with data regulations and internal protocols. Work with colleagues to develop thorough test plans for new processes / functionality; identify/generate use cases and complete testing in development environment. Experience Demonstrable experience in database data management role. Experience of translating business needs into end user applications. Experience of analysing and translating functional specifications and change requests into technical specifications. Experience of developing, testing, and implementing program logic. Skills & Knowledge Ability to solve complex problems related to visualizing data sets, and processing large sets of data into SQL Tables SQL skills and experience with relational database platforms, querying and data storage. Familiarity with data loading and ETL Concepts and tools in the Big Data Platforms such as Informatica, Talend, SSIS. Knowledge and understanding of bulk data manipulation and import procedures within a relational database environment. Demonstrable ability in the use of MS Office applications and in particular Excel for data transformation. Communication and negotiation skills required to establish and maintain good working relationships with external organisations and internal customers. Additional Information Qualifications: Ideally a degree in Math's or IT discipline Notes: This role description is not intended to be exhaustive in every respect, but rather to clearly define the fundamental purpose, responsibilities and dimensions for the role. Therefore, this role description does not describe any individual role holder. In addition to the contents of this role description, employees are expected to undertake any other reasonable and related tasks allocated by line managers
Age UK London, UK
18/08/2018
Full time
Age UK is the UK's largest charity dedicated to helping people in later life. Through our vital services, we offer companionship, support and provide expert advice to millions of older people who need us every year. We are looking to recruit a Fundraising Compliance Manager to work in our Customer Relationship Management team where you will be reporting to the Chief Data Officer. This is a great opportunity to join Age UK. Main Responsibilities In this role you will need to focus on the following: Working closely with the Fundraising Division to ensure that fundraising activities continue to thrive whilst being compliant. You will do this by taking responsibility for the fundraising compliance framework where you will help to transform, embed and monitor existing and embryonic fundraising activity; providing guidance and supporting best practice. You will be full accountable for compliance that aligns to our commercial objectives and you must ensure that you are conversant in the current and evolving regulatory landscape. Ensuring that fundraising teams are consistently meeting the relevant legislative, regulatory and audit requirements. Key Skills: Knowledge of delivery processes within a Fundraising Compliance role. In-depth understanding of the GDPR, Fundraising Regulator. Strong communication and relationship building ability at all levels. Understanding of fundraising and the importance of supporter engagement. Ability to build effective working relationships with a range of stakeholders.
Age UK London, UK
17/08/2018
Full time
Job Purpose To implement and develop the direct marketing programme in line with the departmental business plan. The role of Senior DME will be allocated to a specific product area as shown in bold - Product Group A: UK and Legacies / Product Group B: International. However, should an imbalance of resource occur across the team this role will be expected to work in other product areas for specified periods of time. Main Responsibilities Responsible for the execution and management of approved direct marketing campaigns. Ensuring deadlines are met and learning from test activity applied. This includes submitting data selection requests, preparing post campaign analysis. Liaise with suppliers at all stages (including agencies, design, print & production teams) communicating and managing campaign requirements. Liaise and brief as appropriate key internal stakeholders, the Nations and Federation to ensure the effective implementation of campaigns at an operational level. Work closely with the wider Direct Marketing team in the development of future fundraising strategies. Monitor and provide cost and income information on individual campaigns. Compile income and expenditure budgets and re-forecasts according to guidelines. Manage and control campaign related income and expenditure budgets for agreed campaigns identifying discrepancies and ensuring re-forecasts are completed to agreed timescales. Assist the Direct Marketing Manager in financial management and budget control. Assist in the creation of business plan and resource plan for area of responsibility. Make recommendations for improvements in targeting where appropriate. Research UK and Overseas information for campaigns and visit projects if deemed appropriate. Experience Proven successful experience in direct marketing. Proven successful experience of managing large complex direct marketing campaigns. Proven successful experience of preparing, re-forecasting and meeting budget targets. Proven successful experience of editing and proofing copy. Proven successful experience of managing internal and external stakeholders through various processes including sign off. Skills & Knowledge Proficient in the use of MS Office applications, particularly Excel and Word Numerical and analytical skills Ability to work on own initiative and be a self-starter Communication and interpersonal skills with the ability to work with people at all levels The IDM diploma or an alternative marketing qualification is desirable Project management skills also required Additional Information The role may involve occasional travel, including some overnight stays.
Age UK London Borough of Camden, London, UK
17/08/2018
Full time
Job Purpose To implement and develop the direct marketing programme in line with the departmental business plan. The role of Senior DME will be allocated to a specific product area as shown in bold - Product Group A: UK and Legacies / Product Group B: International. However, should an imbalance of resource occur across the team this role will be expected to work in other product areas for specified periods of time. Main Responsibilities Responsible for the execution and management of approved direct marketing campaigns. Ensuring deadlines are met and learning from test activity applied. This includes submitting data selection requests, preparing post campaign analysis. Liaise with suppliers at all stages (including agencies, design, print & production teams) communicating and managing campaign requirements. Liaise and brief as appropriate key internal stakeholders, the Nations and Federation to ensure the effective implementation of campaigns at an operational level. Work closely with the wider Direct Marketing team in the development of future fundraising strategies. Monitor and provide cost and income information on individual campaigns. Compile income and expenditure budgets and re-forecasts according to guidelines. Manage and control campaign related income and expenditure budgets for agreed campaigns identifying discrepancies and ensuring re-forecasts are completed to agreed timescales. Assist the Direct Marketing Manager in financial management and budget control. Assist in the creation of business plan and resource plan for area of responsibility. Make recommendations for improvements in targeting where appropriate. Research UK and Overseas information for campaigns and visit projects if deemed appropriate. Experience Successful experience working within an administration environment (E) Skills & Knowledge Proficient in the use of MS office applications, particularly Excel, Word & Outlook (E) Ability to work on own initiative and as part of a team (E) Knowledge of logistical requirements that service a multi site retail organisation, preferably system based (D) Basic IT skills needed to function in a call centre environment (E) Additional Information Notes: This role description is not intended to be exhaustive in every respect, but rather to clearly define the fundamental purpose, responsibilities and dimensions for the role. Therefore, this role description does not describe any individual role holder. In addition to the contents of this role description, employees are expected to undertake any and all other reasonable and related tasks allocated by line management.
Age UK London, UK
16/08/2018
Full time
Job Purpose Transform, embed and monitor our fundraising operations and processes to ensure we meet strategic fundraising objectives To deliver excellence in planning, monitoring and evaluating across the Fundraising portfolio Create and embed a culture of development, continuous improvement and success Set us up to be first-class supporter-first fundraisers Main Responsibilities Strategy, planning & process improvement Responsible for the continuous monitoring and evaluation of our fundraising portfolio to ensure that accurate interpretation of product performance informs our fundraising planning and activities Create and lead best practice across the Fundraising Directorate in monitoring and evaluating Be accountable for tracking KPIs and ensuring thorough evaluations and recommendations are made across fundraising teams Provide a strategic support function to the fundraising directorate to transform fundraising operations and processes to enable growth through more effective fundraising Data Insight & Analysis Use insight and analysis to inform and drive business decisions, driven by a supporter-led approach Develop and own a fundraising performance process to report on KPIs that can regularly be shared with Directors SMT and Trustees Work hand-in-hand with HoDs and senior leaders in CRM, Risk and business-planning functions to ensure the capture, management and sharing of data in line with business practice Leadership & Engagement To lead by example on collaborative, cross-functional working relationships - seeking opportunities and addressing issues head-on Work proactively and positively with Directors and Heads across Fundraising, CRM and Charity Directorate to co-ordinate strategic fundraising plans connected to wider Age UK charitable activities, policies and ambitions To form and lead a new Fundraising Planning & Performance team and instil an culture of ambition and proactive performance management across the team Proactively contribute the wider Fundraising Leadership team to support division-wide motivation, decision making, opportunity management and risk management To develop a culture of controlled risk in which new ideas and approaches are embraced and tested To deputise for the Fundraising Director or represent other Heads and Directors of Fundraising as appropriate Experience Proven track record of success across individual or mass-market fundraising areas or audiences Deep understanding and proven track record of marketing and stewardship techniques Demonstrable ability to use data and insight to inform decision making and product and/or process improvement Evidence of developing and implementing new process or products Proven experience of planning and process management and improving operational processes or systems Proven experience of leading cross-team projects and influencing and motivating a variety of stakeholders at all levels Skills & Knowledge Proven skills in strategic thinking and planning and complex problem solving on key issues Confidence to make credible recommendations to Directors and HoDs around Age UK's fundraising expenditure and plans Excellent communications skills with demonstrable ability to engage and influence senior stakeholders Ambition, drive and enthusiasm to lead and embed a culture of top-class fundraising performance High level of emotional intelligence with ability to navigate the dynamics of relationships to achieve objectives Not accountable for direct income targets - play a critical role in ensuring that our £8M investment against £50M income target is successful - and will play a critical role in decision making around the £8M investment. Additional Information Educated to degree standard or equivalent experience in this area The role may require occasional travel.
Age UK London Borough of Camden, London, UK
14/08/2018
Full time
Job Purpose There has never been a more exciting time to join Age UK. Last year, our Fundraising team raised over £50M; the most we've ever raised. We're now investing in an ambition new Fundraising strategy to help us deeply engage more supporters and partners in our work, so that we can be there for more older people who need someone to turn to. The newly created Head of Legacies role is pivotal to our strategy and will provide leadership and strategic direction to the legacy administration and legacy marketing teams, delivering income and pipeline growth for Age UK and Age International. This is an exciting new role for an individual who has thorough knowledge of legacy management and marketing, and is looking to develop their career and use their passion and ambition to make a significant difference to older people in need of our support. Main Responsibilities Lead on developing Age UK's legacy marketing strategy to acquire new legacy pledgers/supporters - ensuring that such strategies are evidence based and of the greatest long-term benefit to Age UK (and where relevant the wider Age UK network - domestic and international) Be the Leader in developing Age UK's Legacy management and administration strategy ensuring that it's grounded in best practice and ensures the greatest long-term benefit to Age UK (and where relevant the wider Age UK network - domestic and international) Provide expert leadership to the Legacy Management and Legacy Marketing teams Work hand-in-hand with the Head of Individual Marketing & Management and the Director of Public Fundraising to ensure that Legacy Marketing and Management strategies are in harmony with wider public fundraising strategies To actively participate as a member of the Fundraising Leadership team to help shape and deliver the Directorate strategy To oversee the efficiency, performance and delivery of Legacy business plans Be responsible for Legacy team budgets, forecasting and KPIs and accurately advise the Director of Public Fundraising, the Director of Fundraising and the CFO on future legacy forecasts Be responsible for ensuring legacy supporters and prospects are appropriately stewarded, and relationships nurtured throughout the legacy lifecycle To be the senior-lead contact with relevant external suppliers, agencies and industry bodies managing the relationship, ensuring that they meet the needs of all our internal stakeholders and have oversight over their performance and contractual delivery and negotiation. To collaborate across the Charity Directorate, to ensure cohesion, alignment of strategic objectives and integration with all opportunities utilised To represent the Fundraising Director and the Director of Public Fundraising in a senior capacity, including presenting papers for decision to SMT and Board of Trustees Be proactive across new trends and developments in legacy marketing strategies to ensure that Age UK stays ahead of the curve and future-proofs this critical income stream Provide strong leadership and management of your team and embed a culture of ambition, collaboration and problem solving to achieve results Ensure our fundraising products and plans comply with all legal and sector legislation and best practice guidelines Experience Profound understanding of Charity Legacy Administration process and demonstrable experience of having successfully delivered multi-million income through effective legacy administration Demonstrable experience and success in leading and managing Legacy Marketing and Legacy Marketing functions as well as having a profound understanding of Individual Marketing and Management strategies across the full range of channels Experience of working in a large multi-faceted organisation at a senior level Comprehensive understanding and experience of audience and donor segmentation, analytical modelling such as LTV and use of insight to drive strategy and performance Experience and understanding of creative process and relationship with brand identity through different channels and audiences Demonstrable experience on negotiating and contracting with external agencies and suppliers Proven people management experience and expertise Profound understanding of all relevant legal, data and governance issues and obligations Skills & Knowledge High level of numerical, business planning, monitoring and budgeting control skills Highly confident, articulate and able to present business cases for investment to the most senior level Ability to prioritise, manage and coordinate multiple projects and multi-disciplined team to deliver to tight deadlines Ability to manage and develop effective working relationships with people at all levels internally and externally Ability to understand legal frameworks and requirements, and implications of decisions in the best interest of the charity Skills to respond to internal and external factors, trends and opportunities Additional Information The role may require occasional travel to sites outside of London.
Age UK London Borough of Camden, London, UK
13/08/2018
Full time
Job Purpose There has never been a more exciting time to join Age UK. Last year, our Fundraising team raised over £50M; the most we've ever raised. We're now investing in an ambition new Fundraising strategy to help us deeply engage more supporters and partners in our work, so that we can be there for more older people who need someone to turn to. The newly created Fundraising Innovation Manager role is pivotal to our strategy, helping create and manage the innovation and new product development process and embed it into the very fabric of the Fundraising Division. This is an exciting new role for an individual who has thorough knowledge of fundraising products and the ability to manage and deliver new product development cycles to develop their career and use their passion and ambition to make a significant difference to older people in need of our support. Main Responsibilities To lead entire new fundraising product development cycles based on deep insight, analysis To ensure that Age UK has into the marketplace for particular product opportunities including but not limited to: sporting, challenge, mass-participation, digital, local crowd-funding + more - either by conducting or commissioning research and insight To support Fundraising Teams by ensuring a product development process is embedded and continuously refined and improved across the Division To co-ordinate our needs around consumer insight into the particular new product development cycle theme - briefing agencies directly or working with the Senior Insight Manager To analyse and evaluate qualitative and quantitative research from which new fundraising ideas can be generated To run insight based ideas innovation sessions, followed by rigorous filtering of ideas to identify which concepts should go on to be validated To determine how to validate fundraising products and propositions, identifying ways in which to timely and cost-effectively test To use insight and analysis to support the Fundraising Leadership Team in making business decisions, driven by a supporter-led approach To ensure the capture, management and sharing of data in line with business and data management processes To work with the Head of Fundraising Planning and Performance to help deliver excellence in planning, monitoring and evaluating across the Fundraising portfolio To engage, influence and update stakeholders in our fundraising products, including the Fundraising Leadership team, and Heads of Departments across Brand, Comms, Media, Digital and Services To proactively understand Age UK's entire portfolio of fundraising products and to identify opportunities for maximising engagement and reducing product conflict To present findings to senior stake holders and articulate the business case for your proposals Experience Successfully managing innovation or product development processes Experience of using donor or consumer insight to create fundraising products Demonstrable project-management experience with ability to plan and manage concurrent projects and activities Proven ability to work in a dynamic environment with changing/competing priorities Experience of working with creative agencies, research and insight agencies, and/or other partners to deliver projects and achieve results Experience of challenging or supporting ideas with rational, logical and credible ideas/solutions Skills & Knowledge Credible understanding of the principles of direct marketing and consumer behaviours Proven to be proactive and solutions focussed with a dynamic/creative approach to problem solving Proven to work collaboratively and maintain diverse and positive people connections Proven ability to confidently manage conflict to deliver objectives Knowledge of the basic principles of direct marketing and the fundraising code of practice relating to consumer marketing Additional Information The role may require occasional travel to sites outside of London.