Affinity Water, it flows through our name and everything we do. Everyday we supply millions of litres of safe, high quality drinking water to our customers. We are largest water-only supplier in the UK, with a vision to become the leading community focused water company. We only recruit the best, and we are committed to helping you achieve your career goals and becoming even better than you are today. Are you a positive, happy, friendly yet hardworking individual who's looking for an exciting move? Would you like to join a company who look after their staff and successfully make it a fun-loving environment? Here at Affinity Water, we are renowned for our exceptionally friendly culture and excellent customer service. Our contact centre within the Debt Management department are looking for a new Customer Service Advisor to join their awesome team. The role of a Customer Service Advisor within Debt Management is to answer all incoming communications via Phone, email or webchat to help our wonderful customers make overdue payments. As debt is often a difficult topic of conversation, we would love someone who will have empathy for our customers, yet be quick to help find a solution to their problems and ultimately keep payments up to date. To get involved in this exciting opportunity, our ideal candidates would have: Enthusiasm to deliver great customer service whilst 'debt collecting' Great Communication Skills - Verbal and Written Resilience - can you handle sticky situations? Passion for problem solving Happy to work in a sometimes high pressured, yet enthused environment Self-motivated - we love you to be motivated and always smiling here at Affinity Water! Great attention to detail Have fun whilst working hard! To be successful, you don't need to have contact centre experience, you just need to have experience somewhere in helping to solve problems. The best part of it is, you don't have to have traditional customer service experience, we have a variety of backgrounds and experiences within the team, so don't be put off applying if you do not come from an office environment. If you're passionate, enthusiastic and hardworking we still want to hear from you! If the above appeals to you, and sounds like the type of place you'd like to work, thrive and succeed within this role then please apply now! Working hours will be: 37 hours per week working 08:00 - 20:00 including 1 in 3 Saturdays. This will be on a shift rotation.
24/03/2019
Full time
Affinity Water, it flows through our name and everything we do. Everyday we supply millions of litres of safe, high quality drinking water to our customers. We are largest water-only supplier in the UK, with a vision to become the leading community focused water company. We only recruit the best, and we are committed to helping you achieve your career goals and becoming even better than you are today. Are you a positive, happy, friendly yet hardworking individual who's looking for an exciting move? Would you like to join a company who look after their staff and successfully make it a fun-loving environment? Here at Affinity Water, we are renowned for our exceptionally friendly culture and excellent customer service. Our contact centre within the Debt Management department are looking for a new Customer Service Advisor to join their awesome team. The role of a Customer Service Advisor within Debt Management is to answer all incoming communications via Phone, email or webchat to help our wonderful customers make overdue payments. As debt is often a difficult topic of conversation, we would love someone who will have empathy for our customers, yet be quick to help find a solution to their problems and ultimately keep payments up to date. To get involved in this exciting opportunity, our ideal candidates would have: Enthusiasm to deliver great customer service whilst 'debt collecting' Great Communication Skills - Verbal and Written Resilience - can you handle sticky situations? Passion for problem solving Happy to work in a sometimes high pressured, yet enthused environment Self-motivated - we love you to be motivated and always smiling here at Affinity Water! Great attention to detail Have fun whilst working hard! To be successful, you don't need to have contact centre experience, you just need to have experience somewhere in helping to solve problems. The best part of it is, you don't have to have traditional customer service experience, we have a variety of backgrounds and experiences within the team, so don't be put off applying if you do not come from an office environment. If you're passionate, enthusiastic and hardworking we still want to hear from you! If the above appeals to you, and sounds like the type of place you'd like to work, thrive and succeed within this role then please apply now! Working hours will be: 37 hours per week working 08:00 - 20:00 including 1 in 3 Saturdays. This will be on a shift rotation.
Head of Customer Behavioural Change This is a newly created role and a hugely important one for us to achieve key operational targets. Water consumption in our supply area of the South East is some of the highest in the country, yet we receive the lowest rainfall. Reducing consumption to leave more water in the environment is essential. As the Head of Customer Behavioural Change, you'll lead and define the strategy for meeting the Per Capita Consumption (PCC) Target (Average Water Use business target) in Asset Management Period 6 (AMP) and ensure we are setup to best deliver in AMP7. The AMP is the water industries 5-year business planning cycle, as regulated by Ofwat. You will ensure all activity to reduce PCC is aligned, effective, delivers on business targets and is within budget. This includes Community Engagement, Asset Strategy, Communications, water Meter Reading and IT deliverables to enable meeting of the PCC target The Head of Customer Behavioural Change must ensure, through the management of their team that all data outputs are correct and recorded and business cases are created for all initiatives demonstrating and achieving a return on investment. A key element of the Head of Customer Behavioural Change role is to effectively communicate with both internal (including attending Customer Challenge Group meetings as required) and external stakeholders including representation at Waterwise and other applicable third parties. This is a great opportunity for someone from a marketing background who really understand consumer behaviour and how to engage with them to change things. It's quite a unique position in that we are actually asking our customers to use less of the product we supply! This is a great opportunity to help shape and drive consumer behaviour for Affinity Water.
24/03/2019
Full time
Head of Customer Behavioural Change This is a newly created role and a hugely important one for us to achieve key operational targets. Water consumption in our supply area of the South East is some of the highest in the country, yet we receive the lowest rainfall. Reducing consumption to leave more water in the environment is essential. As the Head of Customer Behavioural Change, you'll lead and define the strategy for meeting the Per Capita Consumption (PCC) Target (Average Water Use business target) in Asset Management Period 6 (AMP) and ensure we are setup to best deliver in AMP7. The AMP is the water industries 5-year business planning cycle, as regulated by Ofwat. You will ensure all activity to reduce PCC is aligned, effective, delivers on business targets and is within budget. This includes Community Engagement, Asset Strategy, Communications, water Meter Reading and IT deliverables to enable meeting of the PCC target The Head of Customer Behavioural Change must ensure, through the management of their team that all data outputs are correct and recorded and business cases are created for all initiatives demonstrating and achieving a return on investment. A key element of the Head of Customer Behavioural Change role is to effectively communicate with both internal (including attending Customer Challenge Group meetings as required) and external stakeholders including representation at Waterwise and other applicable third parties. This is a great opportunity for someone from a marketing background who really understand consumer behaviour and how to engage with them to change things. It's quite a unique position in that we are actually asking our customers to use less of the product we supply! This is a great opportunity to help shape and drive consumer behaviour for Affinity Water.
Affinity Water, it flows through our name and everything we do. Everyday we supply millions of litres of safe, high quality drinking water to our customers. We are largest water-only supplier in the UK, with a vision to become the leading community focussed water company. We only recruit the best, and we are committed to helping you achieve your career goals and become even better than you are today. As Production Team Leader it is your responsibility that all Production Sites are maintained, optimised and repaired in accordance with procedures so they are available at all times to meet demand. The role demands to effectively prioritise work to cause no impact on customers whilst ensuring that sites are run in the safest, most efficient and cost-effective way. You will need to be able to identify ways of improving processes and equipment to continuously optimise operational performance whilst ensuring that all safe systems of work are up to date and water quality is never compromised. To be successful you will have an engineering qualification a minimum of HND while having an understanding of hydraulics, maintenance and process control. Having knowledge of health, safety and environmental standards in the workplace and experience of a process orientated industry is key as well as leading and motivating a team. To join the team make sure you highlight all your skills and experience in your CV! REALISE YOUR POTENTIAL, ONE DROP AT A TIME. APPLY NOW
24/03/2019
Full time
Affinity Water, it flows through our name and everything we do. Everyday we supply millions of litres of safe, high quality drinking water to our customers. We are largest water-only supplier in the UK, with a vision to become the leading community focussed water company. We only recruit the best, and we are committed to helping you achieve your career goals and become even better than you are today. As Production Team Leader it is your responsibility that all Production Sites are maintained, optimised and repaired in accordance with procedures so they are available at all times to meet demand. The role demands to effectively prioritise work to cause no impact on customers whilst ensuring that sites are run in the safest, most efficient and cost-effective way. You will need to be able to identify ways of improving processes and equipment to continuously optimise operational performance whilst ensuring that all safe systems of work are up to date and water quality is never compromised. To be successful you will have an engineering qualification a minimum of HND while having an understanding of hydraulics, maintenance and process control. Having knowledge of health, safety and environmental standards in the workplace and experience of a process orientated industry is key as well as leading and motivating a team. To join the team make sure you highlight all your skills and experience in your CV! REALISE YOUR POTENTIAL, ONE DROP AT A TIME. APPLY NOW
We are seeking a Production technician to join our multi-functional team working with our team in Stort. You will be responsible for proactively maintaining and repairing equipment at our treatment plants, pumping stations and storage sites. In doing this you will meet company requirements, minimising equipment down time to ensure H&S and water treatment standards are met. You will be actively involved in capital scheme implementation and process improvement. You will work closely with operational staff and other teams to ensure the plants are running reliably and efficiently. The ideal candidate must have completed a relevant electrical/mechanical apprenticeship or hold equivalent recognised qualifications, and have an ICA expertise, with experience in working in the water or a similar process industry. You will be IT literate, analytical, inquisitive and be able to carry out fault finding; enjoy being part of a community as well as working independently and also participate in a 24 hour standby rota covering all of our sites. A full driving licence is also required. The job also offers variety, responsibility, the chance to improve your skills with the support of Affinity Water.
24/03/2019
Full time
We are seeking a Production technician to join our multi-functional team working with our team in Stort. You will be responsible for proactively maintaining and repairing equipment at our treatment plants, pumping stations and storage sites. In doing this you will meet company requirements, minimising equipment down time to ensure H&S and water treatment standards are met. You will be actively involved in capital scheme implementation and process improvement. You will work closely with operational staff and other teams to ensure the plants are running reliably and efficiently. The ideal candidate must have completed a relevant electrical/mechanical apprenticeship or hold equivalent recognised qualifications, and have an ICA expertise, with experience in working in the water or a similar process industry. You will be IT literate, analytical, inquisitive and be able to carry out fault finding; enjoy being part of a community as well as working independently and also participate in a 24 hour standby rota covering all of our sites. A full driving licence is also required. The job also offers variety, responsibility, the chance to improve your skills with the support of Affinity Water.
We are seeking a Production technician to join our multi-functional team working with our team in Stort. You will be responsible for proactively maintaining and repairing equipment at our treatment plants, pumping stations and storage sites. In doing this you will meet company requirements, minimising equipment down time to ensure H&S and water treatment standards are met. You will be actively involved in capital scheme implementation and process improvement. You will work closely with operational staff and other teams to ensure the plants are running reliably and efficiently. The ideal candidate must have completed a relevant electrical/mechanical apprenticeship or hold equivalent recognised qualifications, and have an ICA expertise, with experience in working in the water or a similar process industry. You will be IT literate, analytical, inquisitive and be able to carry out fault finding; enjoy being part of a community as well as working independently and also participate in a 24 hour standby rota covering all of our sites. A full driving licence is also required. The job also offers variety, responsibility, the chance to improve your skills with the support of Affinity Water.
23/03/2019
Full time
We are seeking a Production technician to join our multi-functional team working with our team in Stort. You will be responsible for proactively maintaining and repairing equipment at our treatment plants, pumping stations and storage sites. In doing this you will meet company requirements, minimising equipment down time to ensure H&S and water treatment standards are met. You will be actively involved in capital scheme implementation and process improvement. You will work closely with operational staff and other teams to ensure the plants are running reliably and efficiently. The ideal candidate must have completed a relevant electrical/mechanical apprenticeship or hold equivalent recognised qualifications, and have an ICA expertise, with experience in working in the water or a similar process industry. You will be IT literate, analytical, inquisitive and be able to carry out fault finding; enjoy being part of a community as well as working independently and also participate in a 24 hour standby rota covering all of our sites. A full driving licence is also required. The job also offers variety, responsibility, the chance to improve your skills with the support of Affinity Water.
Affinity Water, it flows through our name and everything we do. Everyday we supply millions of litres of safe, high quality drinking water to our customers. We are largest water-only supplier in the UK, with a vision to become the leading community focused water company. We only recruit the best, and we are committed to helping you achieve your career goals and becoming even better than you are today. Are you a positive, happy, friendly yet hardworking individual who's looking for an exciting move? Would you like to join a company who look after their staff and successfully make it a fun-loving environment? Here at Affinity Water, we are renowned for our exceptionally friendly culture and excellent customer service. Delivering excellent customer service is one of the most important values for us here at Affinity Water. For us to be able to continuously satisfy the needs of our customers, we need a Continuous Improvement Lead to successfully drive this and understand where the best opportunities for improvements are. Due to the different needs of the business and customer demands, you will need to be able to change priorities when necessary and adjust as needed. You will be able to see a project through from start to finish in order to successfully modernise the way we work, with our customers at the forefront. If you are an enthusiastic, experienced, motivated, customer focussed and committed individual, we want to hear from you! Please see job spec for full details.
23/03/2019
Full time
Affinity Water, it flows through our name and everything we do. Everyday we supply millions of litres of safe, high quality drinking water to our customers. We are largest water-only supplier in the UK, with a vision to become the leading community focused water company. We only recruit the best, and we are committed to helping you achieve your career goals and becoming even better than you are today. Are you a positive, happy, friendly yet hardworking individual who's looking for an exciting move? Would you like to join a company who look after their staff and successfully make it a fun-loving environment? Here at Affinity Water, we are renowned for our exceptionally friendly culture and excellent customer service. Delivering excellent customer service is one of the most important values for us here at Affinity Water. For us to be able to continuously satisfy the needs of our customers, we need a Continuous Improvement Lead to successfully drive this and understand where the best opportunities for improvements are. Due to the different needs of the business and customer demands, you will need to be able to change priorities when necessary and adjust as needed. You will be able to see a project through from start to finish in order to successfully modernise the way we work, with our customers at the forefront. If you are an enthusiastic, experienced, motivated, customer focussed and committed individual, we want to hear from you! Please see job spec for full details.
Affinity Water, it flows through our name and everything we do. Everyday we supply millions of litres of safe, high quality drinking water to our customers. We are largest water-only supplier in the UK, with a vision to become the leading community focused water company. We only recruit the best, and we are committed to helping you achieve your career goals and becoming even better than you are today. Are you a positive, happy, friendly yet hardworking individual who's looking for an exciting move? Would you like to join a company who look after their staff and successfully make it a fun-loving environment? Here at Affinity Water, we are renowned for our exceptionally friendly culture and excellent customer service. Delivering excellent customer service is one of the most important values for us here at Affinity Water. For us to be able to continuously satisfy the needs of our customers, we need a Continuous Improvement Lead to successfully drive this and understand where the best opportunities for improvements are. Due to the different needs of the business and customer demands, you will need to be able to change priorities when necessary and adjust as needed. You will be able to see a project through from start to finish in order to successfully modernise the way we work, with our customers at the forefront. If you are an enthusiastic, experienced, motivated, customer focussed and committed individual, we want to hear from you! Please see job spec for full details.
23/03/2019
Full time
Affinity Water, it flows through our name and everything we do. Everyday we supply millions of litres of safe, high quality drinking water to our customers. We are largest water-only supplier in the UK, with a vision to become the leading community focused water company. We only recruit the best, and we are committed to helping you achieve your career goals and becoming even better than you are today. Are you a positive, happy, friendly yet hardworking individual who's looking for an exciting move? Would you like to join a company who look after their staff and successfully make it a fun-loving environment? Here at Affinity Water, we are renowned for our exceptionally friendly culture and excellent customer service. Delivering excellent customer service is one of the most important values for us here at Affinity Water. For us to be able to continuously satisfy the needs of our customers, we need a Continuous Improvement Lead to successfully drive this and understand where the best opportunities for improvements are. Due to the different needs of the business and customer demands, you will need to be able to change priorities when necessary and adjust as needed. You will be able to see a project through from start to finish in order to successfully modernise the way we work, with our customers at the forefront. If you are an enthusiastic, experienced, motivated, customer focussed and committed individual, we want to hear from you! Please see job spec for full details.