My client, who specialise in providing supported living services and accommodation to vulnerable young people aged between 16 - 25 years, are looking for 2 x Business Support Officers to join their team on a full time, permanent basis. Working Monday - Friday (phone number removed) on a salary of £17,550 per annum. The role: * Check Team Leader’s diary, emails and handle/escalate queries * Handle calls in the office from service users, professionals and staff * Add new staff to my clients online case management system and ensure they are always linked to the profiles of the service users they are working with * Monitor staff records and provide coaching and feedback to ensure records produced are to a high standard * Ensure incident reports are submitted in a timely manner and ensure that these contain all the facts, and staff have followed protocols and they are written professionally and to a high standard before emailing out to professionals – providing coaching and feedback to staff where needed * Upon placement of new service users, set up service up profiles on case management system, acquire and update this with information from Local Authority and create risk assessment * Create and send weekly updates to professionals for each service user * Report and follow up on maintenance issues concerning young peoples properties * Take minutes at meetings and share information where appropriate Candidate: * Experience in an administrative role * Proven experience in a fast paced environment * Highly organised and able to organise others * Ability to work collaboratively with a variety of internal and external users * Ability to plan and prioritise effectively * Excellent computer and literacy skills * Excellent written and verbal communication skills If you are interested in this position and would like to apply, please send your CV to Rebekka