02/12/2019

Key Account Manager

  • Nobull Recruitment
  • Northampton, UK
Full time Business Development Sales

Job Description

Job Description
Position: Account Manager
Reporting to: General Manager
Location: Northampton
Salary: £25k
Package: Car, Pension etc

General Overview
My client is a dynamic 2-man home delivery business specialising in the delivery and installation off premium beds and furniture to consumers across the UK. Originally set up by one of the top bed manufacturers in the UK, the business provides a very high-quality service and boasts a 98% successful delivery record for over 70 customers and a 5* Excellent score on Trust Pilot.
This role is for a self-motivated Account Manager able to hit the ground running, with a complimentary attitude towards service, assisting the GM in managing the customer relationship at all levels.
The successful candidate must have the ability to build positive relationship that ensure our customers feel valued and be able to objectively and empathetically deal with any delivery issues that may occur.
The management of all customers needs to have a systematised approach of regular, value adding contact and the Pipedrive CRM system must be utilized to its full potential

Key Accountabilities & Responsibilities
Accountabilities (KPIs)

• Achieving key sales targets with existing customers
• Customer retention and reporting
• SLA Negotiation and accuracy
• Delivery Issue resolution
• Average value sale per client / per month
• Value development per client (up-selling)
• Margin


Principle Responsibilities:

• Pricing
• Negotiation
• System training
• Admin related follow up
• Account management
• Reporting (Internal & External)
• Communication
• Training customer contacts on K&A systems
• Achieving client set SLAs

Personal Qualities
• Organised
o Punctual
o Logically Planned
o Alert
• Commercial
o Target Driven
o Understands P&L principles
o Inquisitive
o Aware and responsive
o Opportunistic
o Flexible
• Creative
o Identifying areas for improvement
o Responsive to issues & opportunities
• Presentable
o Smart
• Influential
o Assertive
o Responsive
• Always above the line
o Ownership / Accountability / Responsibility
• Never below the line
o Blame / Excuse / Deny


• Computer literate:
o Outlook / FuseMetrix
o Excel
o Word
o PP
o PDF

Qualifications
• You do not need any specific qualifications; however, we would expect you to be able to demonstrate awareness and aptitude in a logistics setting and it would be advantageous to have formal training and /or a qualification in some or all of the following:
o Logistics
o Sales
o Marketing
o Account Management
o Managing for results
o Managing people
o Computer skills

Salary

25000

Application close Date

01/01/2020

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