Job Description Position: Account Manager Reporting to: General Manager Location: Northampton Salary: £25k Package: Car, Pension etc
General Overview My client is a dynamic 2-man home delivery business specialising in the delivery and installation off premium beds and furniture to consumers across the UK. Originally set up by one of the top bed manufacturers in the UK, the business provides a very high-quality service and boasts a 98% successful delivery record for over 70 customers and a 5* Excellent score on Trust Pilot. This role is for a self-motivated Account Manager able to hit the ground running, with a complimentary attitude towards service, assisting the GM in managing the customer relationship at all levels. The successful candidate must have the ability to build positive relationship that ensure our customers feel valued and be able to objectively and empathetically deal with any delivery issues that may occur. The management of all customers needs to have a systematised approach of regular, value adding contact and the Pipedrive CRM system must be utilized to its full potential
• Achieving key sales targets with existing customers • Customer retention and reporting • SLA Negotiation and accuracy • Delivery Issue resolution • Average value sale per client / per month • Value development per client (up-selling) • Margin
• Pricing • Negotiation • System training • Admin related follow up • Account management • Reporting (Internal & External) • Communication • Training customer contacts on K&A systems • Achieving client set SLAs
Personal Qualities • Organised o Punctual o Logically Planned o Alert • Commercial o Target Driven o Understands P&L principles o Inquisitive o Aware and responsive o Opportunistic o Flexible • Creative o Identifying areas for improvement o Responsive to issues & opportunities • Presentable o Smart • Influential o Assertive o Responsive • Always above the line o Ownership / Accountability / Responsibility • Never below the line o Blame / Excuse / Deny
• Computer literate: o Outlook / FuseMetrix o Excel o Word o PP o PDF
Qualifications • You do not need any specific qualifications; however, we would expect you to be able to demonstrate awareness and aptitude in a logistics setting and it would be advantageous to have formal training and /or a qualification in some or all of the following: o Logistics o Sales o Marketing o Account Management o Managing for results o Managing people o Computer skills
Nobull Recruitment, an independently owned company and experts in recruitment.
Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Industrial, Construction, Engineering, Commercial and IT/Telecoms sectors. With industry recruitment experts at every level, we fully understand the various problems associated with recruiting and sustaining the required staffing levels. We offer specialist assistance and advice on talent attraction, recruiting strategy and employee retention.