15/02/2020

Service Support Coordinator

  • CV-Library
  • Crawley, UK

Job Description

Our client is looking for a proactive Service Support Coordinator to join their very busy, fast paced team due to expansion. This role is based at their bright, modern offices in Crawley and is an ongoing rolling contract with the organisation. You will work a shift pattern across Monday - Friday 08:00 - 18:00 plus there is a requirement to work remotely at home from 6-8pm one week a month, and one weekend per month. This is a fantastic opportunity to utilise your first class communication and rapport building skills whilst developing your career with a very stable, reputable company who have a strong ethic for looking after their staff and offer great progression, training, development opportunities and benefits. Main duties: First point of contact for external customers Manage all open regional service requests Call logging and management of the response within agreed customer contract SLA Dispatch Engineers where required Liaising with third party companies Order parts for outstanding jobs as required Customer management and liaison, resolving queries, complaints Maintain regular contact with other departments to update on outstanding issues Ensuring a strong focus on customer satisfaction and that SLAs are met at all timesKey skills required: Strong Customer Service experience, ideally in a call centre environment Experience with coordinating engineers/ contractors preferable Confident phone manner and first class communication skills Ability to multitask and work in a very fast paced and ever changing environment Highly organised Strong attention to detail IT literate along with knowledge of in house databaseThis role is expected to receive a high volume of applications so APPLY NOW to avoid disappointment. Why Temp at Huntress? Whether you're looking to the fill the interim period until you find a perfect permanent role or whether you simply love the flexibility of experiencing work in lots of different companies, we have the right temp role for you! Whatever your reason, Temping can be an important career step to take which is why we offer all of our Temporary workers paid holiday, a pension scheme, constant on-hand support during assignments and the opportunity to win a Temp of The Month prize to be recognised for all your hard work and efforts! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK

Salary

£25000 - £30000/annum + parking available onsite

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