2nd Line Support Engineer

  • CV-Library
  • Staines-upon-Thames, UK

Job Description

An exciting opportunity to join a expanding IT Service company based in Egham (Remote Working Options Available), specialising in cloud consulting projects. The successful candidate will be office based but may need to attend site on occasion and will be required to undertake all manner of support calls. The candidate will have a good working knowledge of MS Windows Servers, MS Windows Desktops, MS Exchange Server, Office 365, Backup Software and general networking and printer knowledge. Ideally the candidate will also have experience of Virtualisation (HyperV preferably), Backup Software and Sonicwall Firewalls. Responsibilities: * Troubleshooting desktops, laptops, hardware and software * Troubleshooting Windows 2008/2012/2106 Servers * Troubleshooting MS Exchange 2010/2013/201 6 * Troubleshooting Office 365 * Writing / Updating User and System Documentation * Network and Server Administration * Working on SLA based technical support calls * Troubleshooting Microsoft SharePoint. Key Skills: * An understanding of troubleshooting MS Windows Server 2008/2012/2016 * An understanding of troubleshooting Microsoft Exchange 2010/2013/2016 * An understanding of troubleshooting Office 365 * An understanding of troubleshooting Microsoft Windows 7, 8 and 10 Knowledge of Servers including HP and Dell. * Good understanding and working knowledge of TCP/IP * Good understanding and working knowledge of SSL Certificates & DNS records Ability to efficiently handle multiple requests through the help desk system Additionally, as a Support Engineer you must possess excellent customer service and communication skills. An eye for detail and the flexibility to cope with a wide variety of tasks are also prerequisites. The candidate will ideally be within reasonable commuting distance (1 Hour) to the Egham office. To arrange an initail interview, please apply now


£30000 - £36000/annum Great Modern Package

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