Unit 4, Inner City Trade Estate, 40 Couper Pl, Glasgow, Lanarkshire G4 0DL, UK
JOB TITLE: Project Manager
SALARY & BENEFITS: Circa 35k dependant on experience
WORKING HOURS: 37.5 hours per week- Flexibility required
THE COMPANY: We are delighted to be working with a global leader in multi-channel customer experience solutions, based in Glasgow, who hold over 30 years of industry experience and continue to innovate.
THE ROLE: Project Manager-Glasgow
You will be accountable for the full life cycle,end to end delivery of multiple operational, business, IT and telephony-focused projects, through the effective management of multi-disciplined project teams and using planning tools including MS Project and Visio. You will have demonstrable experience of working with conflicting deadlines in a pressurised environment and be comfortable providing quality solutions at pace.
Key Tasks/Responsibilities to include: - Project Manager-Glasgow
Thrive in a fast-paced environment
Be organised and have the ability to manage several projects at the same time
Work remotely with colleagues, clients and external suppliers and have strong verbal and written communication skills
Ability work autonomously, seeking permission to proceed as required from Internal and external stakeholders
Confident with managing changing requirements, able to action rapid impact analysis and make recommendations
Strong Risk and Issues Management and reporting
Able to demonstrate strong IT skills, including MS Office, MS Project and MS Visio.
THE CANDIDATE: Project Manager-Glasgow
The ideal candidate will have experience in account management, 3 rd party (Internal and External) vendor management, project management and/or operations management( Team Leader, Senior Manager) within a Contact Centre environment or similar. You must be able to manage simultaneous complex projects and work across internal and external teams and demonstrate an ability and experience of conflict management to resolution.
Key experience for the role: Project Manager-Glasgow
Must have experience of sole responsibility for end to end project delivery
Previous working experience within a Contact /Call Centre essential
Experience of external customer facing projects
Outstanding stakeholder relationship skills (internal and external)
Proven delivery of cross-functional projects, ideally including over £1m initiatives
Experience of operational improvement projects, TUPE, IT application development and deployment projects, telephony projects
Experience of transformation projects and their complexities
Current Prince 2 Practitioner qualification (or equivalent)
To find out more about this role please view the job description or to apply, please upload your covering letter and CV.