Call Centre - Customer Service Advisor

  • Recruitment Genius
  • Whiteley, Hampshire, UK
  • 13/08/2017
Full time Customer Service

Job Description

Want to work in a call centre with great team atmosphere? Want a career path? Want to work in Whiteley?

This business is recruiting more people for their exciting contact centre and if you have a real passion for offering excellent customer service in a fast paced environment then this role is for you. They have loads of shift patterns available so if you would only like to work a late shift or weekends then they can accommodate that too.

Their motor team are a friendly bunch who really know their stuff and can give support and guidance when you join them, you will learn a lot from their team and can play a part in making a big difference to their customers and clients too.

You will be answering calls from customers who have just been involved car accidents - so you will need to have a genuine interest in helping others and show empathy and understanding.

You will be kept pretty busy. There are Service Level Agreements in place that you will work within so its a great structure to keep you on track and the guidelines and service standards really help you to deliver. You will also be able use your previous skills and experience in customer service to play an active role in communicating ideas around improving the business.

You will need to have worked in a customer service environment where experience of dealing with difficult situations and customers is part of the day to day role. You may have worked face to face with your customers so far and want to move to the buzz of a busy call centre - this is a great place to start that career if you have the right attitude as they offer training for the right people.

They believe in promoting their staff and have a real career path you can follow as well as opportunities to move around the business, once you have passed probation, into other teams.

They offer 25 days holiday plus bank holidays, pension contributions, flexible benefits and a cash pot to spend on dental and health plans or insurance and protection products, financial and professional advice service, lifestyle and entertainment discounts.