Customer Services Advisor - German Speaking - 20hrs per week

  • Anonymous
  • Erdington, Birmingham, UK
  • 14/07/2018
Full time Customer Service

Job Description

We now have an opportunity for German speaking Customer Services Advisor to join our Retail Operations team at our European Support Office. This will be a support to our European E-commerce function as well as Stores across the UK and Ireland.

Role and Responsibilities
• Handling E-commerce queries
• Assisting with customer service issues
• Placing orders
• Tracking and tracing deliveries
• Dealing effectively and efficiently with complaints and requests to a high standard and in a timely manner

About You
• It is essential that you'll be fluent in German and English.
• You'll ideally possess strong customer service and administrative experience either from working in a customer facing or call centre role
• You should also be competent in using Microsoft Office (Word, Excel and PowerPoint)
• Strong communication, problem solving and planning and organisation skills are essential for this role as you will be liaising with and communicating across all levels within the business
• Finally a keen team player you'll possess initiative enabling you to work independently with minimal supervision

A flexible approach to working is also essential for this role as shift work and weekend work will be required on a rota basis.

About Claire's

We're Claire's, a leading global high street fashion retailer specialising in jewellery, accessories and cosmetics. We have in access of 3,000 stores across Europe and North America, with over 1,250 stores in Europe alone and we are still growing at an impressive rate as we continue our growth opening stores in new and emerging markets. We pride ourselves on being not only a fashion authority but also a fun place to work!

There has never been a better time to join us… to apply click on the 'Apply' button below