Fleet Planner

  • Page Personnel Secretarial & Business Support
  • City of Leeds, UK
  • 14/09/2018
Admin-Clerical

Job Description

Page Personnel are currently recruiting for a Fleet Planner Administration role for a leading business in Leeds.

Client Details

Our client is a leading Vehicle Management Business based in Leeds. Due to expansion, the business is looking to recruit a Fleet Planner Administration role.

Description

Fleet Planner Administration - Leeds

  • To ensure excellent communication from outset to conclusion of each scheduled event.
  • Being mindful of each customer's service contract obligations and individual operating requirements of restrictions when arranging each scheduled event.
  • Ensuring each appointment has been kept and the work completed within the scheduled timescale of the appointment.
  • Updating customers and repair agents of outstanding scheduled events, paperwork etc and working to resolve overdue/outstanding items at the earliest possible opportunity to a satisfactory conclusion for all parties.
  • Liaise with the General Fleet Team regarding necessary repairs following the scheduled event.
  • To ensure all relevant paperwork following the scheduled event is obtained within 48 hours of completion of the work and upon receipt of the paperwork, ensuring that it is supplied to customers using the agreed method/media.
  • Keeping accurate paper and electronic records in line with team and Operations Department protocol.
  • Completion of various reports for internal and external distribution.
  • Work with the Team Leader, Operations Manager and Key Account Managers to improve processes, functions or communications problems.
  • Effective liaison with the all colleagues across the Company to ensure excellent communication on internal and external enquiries, reporting functions, disputes, legal protocol etc.
  • Manage customer queries escalating to the Team Leader, relevant Key Account Manager and/or Operations Manager as appropriate or necessary to ensure a satisfactory conclusion for all parties.

Profile

The successful candidate will have:

  • Excellent customer service skills - essential
  • Methodical with a good eye for detail - essential
  • Strong Microsoft Office Skills - essential
  • Well-developed written and verbal communication skills - essential

Job Offer

Salary £20,000 + £1,400 performance bonus and generous benefits package.

The company operate a different shift pattern. All positions will be contracted to work Monday to Friday on one of the following shifts which alternate weekly:

7am - 4pm

8am - 5pm

9am - 6pm

10am - 7pm

All staff work up to 6 Saturday mornings a year. The business also operate on bank holidays so all recruits will need to be available for all except Xmas Day, Boxing Day and New Year's Day. Staff will receive a day in lieu for each bank holiday worked.