Service Advisor

  • Glen Callum Associates Automotive Ltd
  • Chelmsford, UK
  • 16/03/2019
Customer Service

Job Description

Service Advisor

Working for the UK's number one independent 4x4 dealership trading in the world's leading automotive marques for over 40 years.

As a Service Advisor, you will be responsible for initiating motor services and repairs within the dealership by ascertaining performance problems and service requests.

Ideally located - Essex, Basildon, Chelmsford, Rayleigh, Brentwood, Wickford, Danbury, Writtle

Salary: c£25k

Hours:47 hours per week (Monday - Friday 8am - 6pm and 1 in 3 Saturdays 8am - 1pm)

The Role

  • Based within the dealership, the Service Advisor will make outbound calls, take service bookings and input onto reservation system.
  • Greet customers, discuss, identify and progress routine service and repair requirements.
  • Promote the sale of service and accessories.
  • Discuss and identify manufacturers warranty, routine service and repair requirements with customers, obtaining background information to assist the service team in diagnosis, testing and inspecting.
  • Issue repair orders to the Workshop Technicians adding any further information that may appertain to the repair.
  • Reception duties.

The Candidate

  • You should have extensive experience in a Service Advisor
  • Experience in dealing with difficult customers and problem solving.
  • Brand experience.
  • Have a proven track record of delivering outstanding customer service.
  • Knowledge of the automotive industry, parts and service.
  • Excellent communication and organisational skills
  • Ability to communicate equally with mechanics, customers and senior management.
  • Extensive knowledge of Microsoft Office (Outlook, Excel, Word etc).

Apply in Confidence

To apply for the position of Service Advisor please forward your CV to Jenny Harris, Senior Recruitment Consultant at Glen Callum Associates Ltd or call Jenny directly for a further chat on the job.

Jenny is an ethical IRP registered recruiter and will deal with your application in strict confidence. If your application is successful, you will be contacted directly by Jenny and she will talk you through in detail the full company role and specifics.

Don't delay, we're hiring now, apply today!

JOB REF 3205JH

Glen Callum Associatesare a leading automotive and industrial recruitment agency for sales, operational and marketing positions. We have an impressive client base of market leading manufacturers and distributors and are dedicated in providing candidates with advice, support and assistance in their recruitment search. Our consultants have valuable senior sales, marketing and operational experience within organisations within the automotive and industrial industry, allowing us to share an empathy with both client and candidate alike.